Customer did not leave a comment.kevin H.
Customer Reviews for Highway 21 Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Tons of computer issues. Took almost an hour for pick up and an hour and a half till we were leaving the parking lot with my uhaul rental. The lady I had to speak to on the phone because there was a mix up charged me almost double (over 160 dollars) compared to my original quote of 56 dollars. I will not be using uhaul again in the future. Very poor customer service and awful wait time. I couldn't even get a rental that was closer to me instead I had to drive an hour and 15 mins to get a trailer with no compensation or thank you or we apologize from uhual. I will never be recommending uhaul to anyone ever again or using it ever again.haley H.
Awesome staff! Friendly and professional!!Asia H.
Customer service was best I've ever had.Charles P.
Customer did not leave a comment.Veronica H.
Customer did not leave a comment.Christopher F.
I talked to the staff in Friday and planned to pick up the truck at 9 am on Sunday. I arrived at 9 but she was not there. The person in the office did not know anything about renting the trucks, he only maintained them. After many unsuccessful attempts for them to contact her, she drives up around 9:35 saying she has a migraine. I signed up online for a pick up location that was 5 minutes from my house. Later I received a call that this location doesn't have any truck that is similar to what I needed. Therefore I had to pick the truck up at a location about 30 minutes away. I would suggest not listing locations for pick up if they do not offer what the customer needsBrad M.