Customer Reviews for Hood Hardware & Automotive

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Hood Hardware & Automotive

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Mark M. on

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Walter R. on

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Great guys.

Tim C. on

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Did not have the furniture dolly I ordered

Peter C. on

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Keep up the excellent customer service

Robert B. on

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Darrin M. on

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The guy who looked after me was great only took 10 minutes to to do the paperwork and get back on the road to when I was going and when I returned the trailor took ess than 5 minutes great guys to deal with

Connie M. on

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robert R. on

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Good location but 50 km from where we were supposed to pick up.

SARA E. on

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Bruce M. on

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Awesome service

mike P. on

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Very efficient location. Prompt and helpful.

Phil G. on

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Equipment was very bad. Not able to exceed 40kmh in such bad shape

Ryan B. on

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There were no blankets available that I had reserved.

david M. on

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hi you doing good

Fraser C. on

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The suspension in the 26 ft. truck needs some serious attention. It felt unsafe when you ran over asphalt breaks or overpass expansion joints. Brakes pull to the left. Cab unclean.

Ryan Q. on

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Make sure that requested items are in the vehicle. It might be best to add a section in to the web check in to ask people to verify that trolleys and blankets are present before completing check in.

mike B. on

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Chris S. on

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AARON R. on

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Rachael B. on

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The hours of operation versus what was told to me by the rental location versus U-Haul made for almost $100 in unexpected charges .

tim P. on

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An absolute pleasure to deal with these guys at Hood!

terry B. on

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Casey P. on

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Had to wait for truck to be swept out....last client left it a mess.

Lindsey D. on

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Had it ready for to pick early

Jeff's Service C D. on

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They didn't have any blankets, but, we were loading in Burnside. Hoods called ahead and we picked them up in Burside confusion free. All good.

John O. on

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James W. on

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They were awesome at hoods so friendly

Judy D. on

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Kelli G. on

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Melissa R. on

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Clifford C. on

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Dan M. on

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DARYL L. on

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My experience was excellent. Could not have been better. Very helpful with my U Haul requirements. I will definitely take my U Haul business to this location from now on.

Chris F. on

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Frank V. on

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Thomas S. on

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Dee-ann S. on

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It was good drop box for key is in good spot

david W. on

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Front shock absorbers needed to be replaced. Tires were short on traction and could not pull the truck up a slightly inclined grassy hill. Apart from that the experience was OK.

Daniel F. on

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Kyle A. on

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troy D. on

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Thomas W. on

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VINCENT U. on

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not a thing

tire C. on

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andrew C. on

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Vicki M. on

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Caleb S. on

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Natasha G. on

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SHAUN P. on

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Well, this was the original location I was suppose to pick up my uhaul and now I just received a bill saying I owe money because of extra kilometers which was not my fault...unreal!

Craig T. on

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The location was great, however we were extremely disappointed that we reserved a 15 foot truck and were given no option but to take a 26 foot less than 24 hours in advance. We were not comfortable driving this truck and it made for overall a very stressful and frustrating situation and experience with UHaul.

Susan A. on

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Garland W. on

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Dennis E. on

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kevin P. on

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Went out of their way to make up for the Halifax Regional Reps stealing our truck that we ordered! Why pre-order a vehicle if you can't count on getting it when you need it. Poor!!!!

Keir P. on

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STEPHEN B. on

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provide equipment to your stores to repair any problems they find

Meg A. on

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I asked to pick up a 20 foot truck in Kentville, NS and was told two days prior I would be picking up in Windsor, NS (out of the way) but we were told KMs would be added at no extra price so we wouldn't go over. Once we arrived, it took about 20 minutes for the people to wait on us. We were then told they didn't have a 20 foot truck they only had a 29 foot truck. We had to take it. I was then charge $20 EXTRA for going over KMs. I will NEVER use this company again. I will also be telling other people to not use U-Haul.

Owen P. on

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Joanne L. on

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The man who processed our rental was very friendly!

john M. on

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We rented the 20' Truck. It was hard to find one that size. Most seem to be smaller or 26'. My suggestion is not for the location but rather U-Haul in general.... when the customer goes to your website for information about what size truck to rent and the various location that rent them, make an up-to-date list available online of what locations have what size trucks on site. You must have an inventory of all your trucks and know exactly which rental office has which truck at any given time. This is all computerized. So let the customer know where the truck they want to rent is actually located so we don't have to call a million offices.

DENNIS B. on

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They where great!!!

GWEN W. on

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7/8 of tank was 3/4... Had to sweep out truck to use it even though they said it was done. Pleasant attendants though.

JOSH M. on

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hard to locate. online direction confusing.

Michael G. on

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Very friendly service and the vehicle was well kept.

John H. on

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When we returned the trailer, the employees didn't come out to move vehicles so we could park the trailer where they wanted it. We have to move trailers by hand then move the trucks. Employees at this location did not offer to assist.

Joseph F. on

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Four guys behind the counter and the only one allowed to wait on me was selling car parts. I waited 15 min to be served. Then when I inquired about a $50 discount that I'm entitled to because my pickup location changed he played stupid and said "uhaul" would need to deal with that! The guy was wearing a uhaul shirt....? Then when I reviewed my contract before dropping off I realized the mileage that I was told I would receive was cut by more than half. So we had to call and spend time explaining it to a phone rep who couldn't understand our situation and gave up and told us we could have the extra mileage anyway. Truck was not properly swept out and the fact that I had to drive 45min out of my way to pick the truck up is gross, when had already reserved it three weeks in advance and I had a dealer two blocks from my house. I use uhaul often and have recommended it to friends but after this I'm going to try someone else. Very diapointed. On the bright side the movers we hired through you... awesome! Couldn't be more pleased with the quality of service they provided here in Bedford NS

tony H. on

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Absolutely excellent customer service and the on-site U-Haul rep is a very friendly, knowledgeable and courteous rep. Wish there were more like this location. Well done indeed.

shiela H. on

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overall a great experience, i will definately use this service again

Tami M. on

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Kyla Z. on

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Jennifer G. on

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JEAN P. on

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David A. on

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Junior L. on

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steven M. on

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John B. on

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The drop off box was well located. Being a holiday there was no one to report to. The lot was well maintained and easily accessible to park the vehicle. Thank you.

MIKE S. on

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STEPHEN S. on

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Chris H. on

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HEATHER K. on

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We reserved a 5x8 and drove an hour to pick it up. There wasn't a 5x8 at the location. Reservations said they had automatically upgraded us to a 6x12. Not what was promised. Fraser at Hood Automotive was outstanding and got us a 4x8. Reservations should have called me to tell me what they had done. If I'd wanted something other that a 5x8, I'd have ordered it. Not happy with reservations, very happy with Hood Automotive.

Michael B. on

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Steering was sloppy and the service oil light came on.

Justin C. on

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DAVID O. on

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just the availability for a pick up location. Had to drive to Windsor for a Halifax rental. but overall awesome experience and I will be a repeat customer. the representative on the phone was amazing! the rep at the store was awesome! great staff and great experience. you made my moving experience that much easier!

michelle L. on

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Alan J. on

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The truck was clean but had some sort of mechanical issue has troubles shifting gears.

MAL S. on

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Just keep on doing the same thing.

DAN J. on

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LARRY H. on

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know were your u-haul are. so when we call u. don't tell us u are not sure were ther are. and say don't no if we can do it for you on that date. not good.!!

REID W. on

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SHEENA Y. on

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Make sure you honor your reservations....

JAMES W. on

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As stated before about U-haul changing our date of pickup and place of pickup. If someone books a U-haul for a certain date and place and are told that yes that works you can't after the fact make changes to that contract. People are moving so they have a lot of other things to plan around the move date so changing the date and pickup location(especially when it is a distance) is not acceptable. People can't change everything else to work with the new date. U-Haul has to find a better way of keeping track of their bookings so that people are not left hanging out to dry.

Robert P. on

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Very limited types of trailers available, more selection would make it more conducive to rent

John G. on

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ALICIA H. on

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Drip off was after hours.

JOHN C. on

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Everything went fine, I do not see any immediate improvements required

BILL B. on

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MANON D. on

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Originally, we needed to pick up the truck in Kingston NS. Unfortunately, they didn't have a truck for us. They called us and offered 2 different locations. We chose Windsor. They were very accommodating considering... I was impressed by the professionalism of the tech in Windsor. Two thumbs up

MARLEIGH C. on

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Paul P. on

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Please note that this review does not reflect our views of Hood Hardware & Automotive - we never even picked up the U-Haul. We were told that if we could not get the size truck requested, that we would be upgraded and instead, we were down-sized - therefore more loads needed and increased km usage. We were told that a truck was not available at our requested place of pick-up (New Minas) and we would have to drive even further, thus increasing the km usage. We already have to drive 250kms to even pick up the truck from U-Haul. After waiting till the very last minute, we've been told that we cannot have the size truck needed at the location requested. No "upgrade" at all AND the break on price per km means nothing when you have to double the drive time and loads.

Brian D. on

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Great crew here, although we had to wait a few minutes, it was really quick and easy to find AND we made the reservation for the trailer THAT morning and they had one ready for us and HELD IT even though we were an hour late picking it up. They also helped us hook it onto the truck and everything. LOVELY PLACE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Great crew there ! Friendly staff also, smiles ear to ear