Customer Reviews for Hope Living and Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Hope Living and Storage

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millard A. on

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office was a place where someone was living there... no computers all done off a cell phone..strange but owner nice

Victoria C. on

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Hector and Jordan went above and beyond my expectations with their empathy and understanding when it took me longer than expected on my truck rental. I highly recommend Hope Living and Storage to anyone and everyone needing truck rental services! Kuddos to a great work staff!!! When I need a truck next month to remove my belongings from storage I will definitely be calling them again!

Christopher B. on

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On a sunny weekday afternoon, there were no attendants nor any signs that anyone had been there for several days. The place looked deserted. Lock box for the keys was broken. The two telephone numbers (one on the form the other written on the front door) were not answered and the "voicemail was full". Outside of the grounds were unkempt.

Nancy I. on

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Hector was very nice and helpful. He came to the location within 10 min after I called him. I would definitely use his place again and recommend his service to everyone in need of a Uhaul

Hubert K. on

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Stephen K. on

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Location was OK but only OK. You should only use drop-offs that are safe, clean and normally has someone on-site to help.

George M. on

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Abandon this location

Augusto P. on

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Daniel S. on

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Thomas D. on

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location was not open, uhaul drop box for keys was not locked. was worried about leaving keys in a wide open mailbox with no way to verify drop off or secure keys. documented my drop off with pictures and hoped for the best

skippy G. on

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Brian W. on

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Robert C. on

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Lloyd G. on

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Locations great, people great my priblem was truck

Angelina B. on

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very tight area to pull in the truck with low power lines. Business was closed and had to call Hector who had me just leave the keys in the truck ignition.

Vicente G. on

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The worst customer experience I have ever had! I did an online check in 6 days before our scheduled pick up. The movers got in touch right away and they were great. The day of our move, we were scheduled to pick up the truck at 8:30. We got there and the office was closed with a sign that said “call Hector if closed.” So we called Hector and woke him up. It was his day off and he said U-Haul never sent him the order and emphasized we were bothering him on his day off (it was a Monday). We waited for him to show up. He arrived around 9:05, came flying into the parking lot, ran back and got the truck with no apology, no greeting, nothing. We saw him go into the office so we just followed him in at which time he said he never got the order (yet knew the truck size and equipment we needed) and that he didnt have the hand trucks we ordered. My husband resoponded with one word: he said, “really??” And Hector went off on us, yelling, and aggressive. His words were, “I don’t feel like dealing with this crap right now! No hand cart what do you want me to do? I can see if one is available at joes plaza and you can go over there and pick one up.” I said we had movers we were paying by the hour showing up to our house in minutes and that I wasn’t even sure my van would make it there as it’s unreliable. He answered sarcastically, “well do you want want the truck or not? What are you going to do?? What can I say, U-haul sucks it’s not my problem that they didn’t send me the order! Sometimes I wish I didn’t even have this business!” We were backed into a corner so said we’d take the truck. As a favor, he decided not to charge us for the hand trucks that he didn’t provide and let us use a free appliance dolly. Absolutely unacceptable. We got out of there almost an hour after our scheduled pick up time and had got yelled at for being an inconvenience by simply providing your company with our business and showing up that morning! Extra bonus? We had our 3 year old with us who had to stand there and watch his mommy and daddy get yelled at. So thank you also for that little gem!

Christie M. on

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Rhiannon K. on

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magdalena R. on

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Talmage B. on

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William N. on

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michael N. on

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Geri D. on

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This location is a new U-Haul dealer. They had no boxes, tape, etc. it was very inconvenient for us to have to go to a different store to pic up these items.

Travis J. on

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Better directions, location was changed from what I originally chose, better customer service and being more organized.

Michael D. on

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George G. on

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EDDIE S. on

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Nothing they went above and beyond Thank You great job

Steven E. on

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John M. on

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The phone goes to message and had no place to leave message. No instructions for after hour drop off. The Uhaul app is frustrating. It could not find my location and then could not process my return. I knew I was at the correct address. Return site was insecure.