Customer Reviews for Hub Cap Annie

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Hub Cap Annie

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STACY J.
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Customer did not leave a comment.

curtis C.
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well i thought it was 19.95 aday local only used small u haul truk 1 1/2 hr 13 miles got charged 133 bucks..something wrong here

Robert H.
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The service was horrible , people were rude , tried to rip me off , I will never go back to rent a u-haul again to that place . Sorry for the bad review I don't take kindly to people being very rude and take advantage of .

Megan R.
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When I arrived at 8 am to do self check in the system could not verify my location. I saw there was a person inside and instead of turning me away she was very helpful and got me checked in so I could begin my move. I was very grateful!

LAYTEN P.
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Customer did not leave a comment.

Whitney W.
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Be more up front on the cleaning fee. It was not in the estimate provided on line or when reserved.

Karen S.
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Richard C.
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Michele M.
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Didnt see the sign about where I was supposed to park until after I had put the keys in the box

Anthony P.
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Where the local dealer did a good job, your online reservation service is very poor. Automatically rerouting your customer to different location for pickup is not acceptable. Due to this, I'm very dissatisfied in Uhaul!

ANDREW H.
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Customer did not leave a comment.

carolyn C.
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this place is always courteous and very nice.

MICHAEL R.
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Paul R.
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Nothing. Perfect experience

Braxton T.
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Angelina W.
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I'll never recommend uhaul to friends! You charge 20$ for a 10 foot truck plus mileage even after I fill the damn truck up. Your online service to pick up a vehicle, bc there's no physical human to deal with is bullshit. You must jump through a billion hoops. This company is a fraud!

shawn P.
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Offer a discount to your customer when they are stranded for an hour and a half.

chris B.
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Very good people and I have rented several times from them in the last two years.

rob B.
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Customer did not leave a comment.

charles R.
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do the VOODOO that you do !!!!!!!!!!!!!!! thanx

JASON D.
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We have rented many many times from y'all and it's ok for what it is but more than anything it pisses me off how missleading yalls prices are.. and several charges on our card I just don't trust it at all!,.. if I can help it we won't rent from anyone again.. it's hard enough as it is to make ends meet without crap like this..

Nick S.
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PATRICIA T.
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Very accommodating to my needs

Michael H.
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ANTHONY T.
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Brandon R.
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Maurizio T.
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Lisa M.
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Thank you!

Christopher M.
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No comment

michael K.
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Great service! We were able to pick up early and return early, and they were so helpful and kind! We have another move in a few months when the new house gets finished, and we WILL be using this location again!

John D.
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Everything was professional and bruce amd wife are very good people.

Thomas D.
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Rachel B.
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Todd B.
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Elsie N.
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James L.
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Kent M.
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Thomas P.
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Nicholas A.
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Trace B.
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DASHONDA S.
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I rented my truck from 10am-4pm. I picked it up In Mishawaka but dropped it off in South Bend which is only about 10miles away. I paid 192.00. I wasn't told that if I dropped back off in Mishawaka I would've received some of my money back. I basically was taken advantage of.

Nathaniel E.
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Customer did not leave a comment.

Edward J.
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tom S.
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Have rented U Haul from here many times. Best service and the nicest people. We will always use this U Haul.

david T.
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Very polite and great service

Eytihia A.
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The owners of this business have been routinely rude to customers and the experience is awful.

Raphael G.
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Customer did not leave a comment.

tiffanie S.
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I have used many UHauls over the years and dealt with many facilities. Hub Cap Annie UHaul and Bruce, it's owner, are by far the best experience I have ever had. He is courteous and professional and always prompt and attentive. There's nothing like the Hub Cap Annie experience you get from this family owned and operated business. Get your UHaul here first before going anywhere else.

Danny P.
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Customer did not leave a comment.

JOHN C.
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Very understanding, worked hard to find a way to give me a one day extension. Thank you.

Patrick K.
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Customer did not leave a comment.

Elizabeth H.
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The truck cab could have been more thoroughly cleaned. Otherwise, great rental experience. Very helpful, patient staff.

Patrick K.
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Customer did not leave a comment.

Bogdan V.
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Jeri B.
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Bruce was very helpful and kind

theodore W.
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Great service, set up help and plenty of equipment to choose from.

ANTHONY P.
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Best place in town to rent a Uhaul!

Sarah B.
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Customer did not leave a comment.

claudia C.
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JIM M.
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Dont change anything. They are fast and efficient at Hub Cap Annie's. They have been in that lacation for 30 years.

Joseph C.
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Customer did not leave a comment.

JEFFREY K.
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Self pickup service took too long. Felt like I had to wait 10 min from entering info to get approval to check out truck.

Joy B.
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Simple and easy process-from start to finish!

THERESE E.
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Customer did not leave a comment.

JOHN R.
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JoAnne W.
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Absolutely nothing! Very friendly and helpful.

DAVID H.
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What a great experience working with Bruce at Hub Cap Annie! I highly recommend them for your UHaul needs!

Nabil K.
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Had an excellent experience at Hub Cap Annie. Bruce is very responsive, helpful and friendly! This place will be my go-to place for U-Haul in the future.

ANGELA M.
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Customer did not leave a comment.

Corinne K.
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Judit R.
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Good ride. Easy to drive.

David F.
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Stephen P.
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Mark S.
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Right rear trailer tire almost flat causing trailer to fish tail. Figured out problem and fixed myself and trailer worked fine the remaining time

Joseph W.
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robert B.
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TODD M.
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Michael T.
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joe D.
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Matthew W.
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Maurice S.
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chavez V.
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Michael O.
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stephen S.
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I got a proactive call from U-Haul shortly after picking up the trailer to say my original location for drop off (West Chester, OH) had not reopened since shutting down for COVID. They assisted me in finding a nearby (Sharonville, ohio) location. That proactive reach out to me saved me tons of time and panic if I'd have not gotten the call and driven to the (closed) drop off location. If I were to add one thing I would suggest advising renters of trailers to be cautious of routes that invoilve RR tracks that are 'humped' due to the ground clearance of the trailer. I thought of that potential issue on my own, but I can't imagine the scene (stopping traffic or scraping the trailer) if I had not. Your online trailer how-to video should touch on that!

Angela R.
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Great people here. Very good customer service

ismail A.
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Customer did not leave a comment.

MIKE M.
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Everything was good the owner who had been there 20 some years his name was Bruce took care of me I did a fine job!! Annie's hud cap/I haul!!!👍

Madisen B.
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Customer did not leave a comment.

Todd K.
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Customer did not leave a comment.

yvette W.
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Very polite staff and good customer service

MARK W.
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Everything went well. This location has an excellent selection of equipment. Prices are reasonable.

Michael L.
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Customer did not leave a comment.

KIRT Y.
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It's always a pleasure to deal with this U Haul location Bruce is always very prompt and helpful to guide me as to what I need for the job at hand. 5 stars all the way!

charles P.
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Customer did not leave a comment.

kristi C.
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Everything was great! The owners of this location were very helpful and friendly and I would recommend this location to anyone!

Jack C.
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Charles L.
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Chad K.
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jerry D.
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Jacquline K.
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No reviews have been submitted for this location.

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