Awesome job! Excellent customer service!BRADLEY F.
Customer Reviews for Ideal Auto Sales and Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Julie H.
The location changed last minute and though I booked it through the Uhaul website, I was still charged for returning the truck to the original location. It was to be a one way trip and I put in the zipcode for where I would be driving it to; however I was charged for another day even though I was not made aware of having to drive to it back. So instead of my bill being $150, my total was $350.Lindsey F.
Lady was very nice and efficientJames R.
Great to deal withJAMES M.
Wendy was very helpful, supportive, and knows what she is doing. Thank you!Kathy J V.
I cant think of anything to improve. The woman and man who assisted me at Ideal Auto Sales and Service couldn't have been more helpful, professional, and easy to work with. Very good to do business with. I would definitely use them again when I need to rent a trailer or truck. A+Douglas C.
Service representative (Wendy) went out of her way to accommodate and explain service scheduling process. Very patient and friendly putting our minds at ease during this moving experience. Excellent service and delivery!Larry K.
Customer did not leave a comment.Thomas T.
Customer service was excellent! Both ladies that helped my friend and I were very kind, helpful and knowledgeable. I appreciate how well they took care of us with no problems. Will definitely be back!STACI B.
Customer did not leave a comment.William A.
Customer did not leave a comment.Rebekah S.
Customer did not leave a comment.PEGGY E.
My husband and I can't think of any changes that need made. Overall a very good experience! Young lady who got us set up was extremely helpful and very thorough!! The vehicle was clean and seemed well maintained. My husband, who drove it, said he had no problems! If need one again, would return to same place! Thank you very much!STEVEN R.
Customer did not leave a comment.WILLIAM S.
Equipment had excellent AC , windows worked , brakes were a little sluggish but may have been just that I am not used to driving big truck. I was overall pleased with the service and pleasant staff I came in contact with! Will use you again if need arises and recommend Ideal uhaul!MADELYN W.
Explain all the different add on chsrgesKANDY A.
Customer did not leave a comment.Cody F.
Customer did not leave a comment.TAMRA C.
I was charged for insurance I didn't approvethomas R.
This particular location is perfect, albeit, a little further from where the move took place than two other U-Haul providers that are considerably closer to us, but not open...KIRK B.
Customer did not leave a comment.Jason L.
The computer system was down, but Wendy did a good job at accommodating me.BRYAN W.
Refused to take a truck back and made me drive it across town to another location. Got charged an extra day because the initial drop off location is closed on Sunday so I waited until Monday to drop. When I drove across town to drop off the truck, this facility charged both days despite not being able to return it on Sunday.Justin M.
It was an easy process, the truck was clean and ran great, couldn't have done without it and might need to rent one again.Maria M.
Customer did not leave a comment.JONATHAN P.
Customer did not leave a comment.Michael D.
Get accurate fuel levels before you give them to a customerDaniel H.
Customer did not leave a comment.JARED U.
Would not recommend due to masks not being worn by employees and the truck interior not appearing to be properly clean.JAMES T.
Very pleased with rate and servicePatrick G.
Equipment had some dirt on floor mats from prior user (UPS I think). No furniture pads were included. Discovered while loading the truck. Truck was in great shape. Guy seemed new to the business and was very polite.GREGORY S.
Customer did not leave a comment.Jennifer G.
Customer did not leave a comment.JEFFERY M.
Customer did not leave a comment.Kelly M.
Wasn't able to change location of drop off. System was down took forever to get the truck.RYEN P.
Sierra was very nice.DEBRA M.
Customer did not leave a comment.ERIC M.
Customer did not leave a comment.THOMAS T.
The young lady who met me when I dropped off the truck was extremely helpful and checked me out using her own phone, saving me the trouble of having to do the arrival/checkout on my own. Thank You!James B.
Customer did not leave a comment.Patrick N.
Customer did not leave a comment.Kelly T.
Customer did not leave a comment.David H.
I only wanted to make a one way trip with the uhaul and they didn't not want to work with me, or willing to discount me for having to bring the truck back. That was a bit frustrating.Morgan G.
Customer did not leave a comment.THOMAS J.
Customer did not leave a comment.Mark S.
I have no complaints. I don't remember the guy's name but he was very nice and helpfulMartha K.
The Young lady got us checked in and everything was explained and she did a very good jobDavid H.
Customer did not leave a comment.HENRY E.
Personnel working there were very friendly and efficient. Nobody wore masks, even though there is a state mandate to slow the spread of Covid-19. Trailer was not swept out. Did not do the usual inspection or hazard light verification on the trailer. The only reason I ended up at this location was because U-Haul forced me there because the trailer was not available at the location I selected on-online. Had to drive an half hour each way to get the trailer, even though there's a U-Haul less than a mile from my house.Paul L.
Great service. Very friendly.JEFFREY H.
Customer did not leave a comment.JT D.
Customer did not leave a comment.Brad C.
Customer did not leave a comment.Randy A.
The guys at Ideal are wonderful! They were able to make arrangements for me to get an auto transport on short notice to take care of a family emergency. They were very friendly and I would definitely recommend them to friends and family! Thanks guys!Chad F.
Customer did not leave a comment.Heather C.
Customer did not leave a comment.Diana L.
Had trouble getting my key took hour past my pick up time uhaul couldnt help me and advised me to wait an hour until they could get the number for the location i was picking up from to get assistance. I had to find the number myself and call and than I read there was $50 dollar if you have troubles i say something not once but twice to uhaul and get ingored on top of getting charged for a hole other day because they didnt change the time in the computer that i did t pick up the truck on time due to key issues and still waiting for refundKayla C.
Very friendly, called before they opened and they accommodated me quickly. Would definitely rent from them and recommend them!!ANTHONY R.
The personnel that checked me in was very nice and helpful. Explained everything to where you understood. I would definitely recommend this place to everyone. Great experience.April W.
I was encouraged to check in online, which I did. This is supposed to speed up the process, but it still took a long time to get me on the road.Bryan W.
Customer did not leave a comment.Audrey M.
the Ideal Auto Sales were very helpful and professional...Daniel M.
Customer did not leave a comment.Tracey Q.
Customer did not leave a comment.Christopher S.
Customer did not leave a comment.sam C.