UHaul should offer variable rates according to pickup and drop off locations. The trailer I rented was likely more in demand at my drop off location than pickup. A spare tire for the trailer would have been reassuring - had there been a flat, putting a new tire on the rim would have likely required more time for service to take to a shop.
Guy C.
Customer Reviews for Impressions Window Tinting
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Exact opposite of the pick up at the other location. Easy in and out just like it said it would be. Thank you.
Nicholas S.They advertise as 24 hour return, which is basically same as after hour. There is no designated lot. Just a bunch of uhaul trucks, where you realize you also have to leave yours. But the after hour sign off worked well for me this time.
Deep C.More noticeable U-Haul sign.
Vanessa D.no issues, just when I made the reservation it was at the Matis location which was closer to my location.
Richard K.The option to confirm pickup/drop off over the website/app is horrible. It took over an hour to confirm pickup & get the truck and that was after talking to customer service for 1/2 hr & then being transferred to someone else after being on hold. Please be aware that you have to take picture of everything to pickup & drop off. I took so many pictures because the website would not accept the pictures & kept taking be back to the previous step. Next time we will make sure there is someone in person to complete both steps.
Heather L.