Customer Reviews for Impressions Window Tinting
(U-Haul Neighborhood Dealer)

27 reviews

509 E Main St   Urbana, IL 61801

(217) 328-4744

Location Hours

  • Mon: 10:30 am - 5 pm
  • Tue-Fri: 9 am - 5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 5/24/2022 - 5/30/2022: Closed

Services at this Location:

Contact Us

(217) 328-4744

509 E Main St
Urbana, IL 61801

Services at this Location:

Location Hours

  • Mon: 10:30 am - 5 pm
  • Tue-Fri: 9 am - 5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 5/24/2022 - 5/30/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Please double check items the customer rented are in the truck. I rented furniture pads but there weren't any in the truck. I didn't have time to return in the morning. Also had trouble with the Truck 24/7 app.

Briana C. 
Rating:
3.0

Customer did not leave a comment.

Sierra B. 
Rating:
4.0

Customer did not leave a comment.

Tricia K. 
Rating:
4.0

Customer did not leave a comment.

John P. 
Rating:
4.0

The place was closed, so we did not interact with anyone. The key drop was conveniently located and easy to deal with.

PATRICK F. 
Rating:
4.0

One of the wheels on the trailer did not have any tread on it when I brought to their attention they were more than willing to have tire replaced. They had a person come out and change the tire with a new one.

BYRON S. 
Rating:
4.0

Customer did not leave a comment.

Lauren T. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
4.0

Customer did not leave a comment.

Bryan M. 
Rating:
4.0

I Received the truck on empty and when I returned it a load over empty I was still charged $40 for returning it the same way I received it.

Myron S. 
Rating:
5.0

Just like the pickup location, the staff there were friendly and helpful. The interactions I had with the staff at the pick-up and drop-off locations, coupled with the ease of using the app, delivered a positive experience.

Steven B. 
Rating:
5.0

Customer did not leave a comment.

Kelly M. 
Rating:
5.0

UHaul should offer variable rates according to pickup and drop off locations. The trailer I rented was likely more in demand at my drop off location than pickup. A spare tire for the trailer would have been reassuring - had there been a flat, putting a new tire on the rim would have likely required more time for service to take to a shop.

Guy C. 
Rating:
5.0

Customer did not leave a comment.

Scott C. 
Rating:
5.0

Exact opposite of the pick up at the other location. Easy in and out just like it said it would be. Thank you.

Nicholas S. 
Rating:
5.0

Customer did not leave a comment.

Alexis S. 
Rating:
5.0

Customer did not leave a comment.

josh N. 
Rating:
4.0

Customer did not leave a comment.

Thomas C. 
Rating:
4.0

They advertise as 24 hour return, which is basically same as after hour. There is no designated lot. Just a bunch of uhaul trucks, where you realize you also have to leave yours. But the after hour sign off worked well for me this time.

Deep C. 
Rating:
4.0

More noticeable U-Haul sign.

Vanessa D. 
Rating:
5.0

Customer did not leave a comment.

Andrew S. 
Rating:
5.0

Customer did not leave a comment.

COREY S. 
Rating:
5.0

Customer did not leave a comment.

TERRY S. 
Rating:
5.0

Customer did not leave a comment.

Stephen R. 
Rating:
5.0

no issues, just when I made the reservation it was at the Matis location which was closer to my location.

Richard K. 
Rating:
4.0

The option to confirm pickup/drop off over the website/app is horrible. It took over an hour to confirm pickup & get the truck and that was after talking to customer service for 1/2 hr & then being transferred to someone else after being on hold. Please be aware that you have to take picture of everything to pickup & drop off. I took so many pictures because the website would not accept the pictures & kept taking be back to the previous step. Next time we will make sure there is someone in person to complete both steps.

Heather L. 
Rating:
5.0

Customer did not leave a comment.

Larry R. 
No reviews have been submitted for this location.

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