Customer Reviews for Jerrys Shootin Irons
(U-Haul Neighborhood Dealer)

546 reviews

3433 Bienville Blvd   Ocean Springs, MS 39564

(228) 215-3810

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(228) 215-3810

3433 Bienville Blvd
Ocean Springs, MS 39564

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Sarah H. 
Rating:
5.0

Customer did not leave a comment.

Darin E. 
Rating:
5.0

Customer did not leave a comment.

Thomas C. 
Rating:
5.0

The windshield was a little dirty making driving at night a challenge.

PEGGY S. 
Rating:
4.0

Customer did not leave a comment.

Vaniche M. 
Rating:
5.0

Customer did not leave a comment.

Joshua E. 
Rating:
5.0

Mr. Jerry was super helpful!!!

Lori B. 
Rating:
3.0

Location is an old pawn shop with a very intimidating Doberman pincher.

Bonnie H. 
Rating:
5.0

Customer did not leave a comment.

JOHHNIE W. 
Rating:
3.0

When reserving my truck, I wanted/needed the 24/7 pickup option and for it to be a one way trip.

Kyle D. 
Rating:
5.0

Friendly, great service and a well maintained vehicle. We will definitely use their services again. Highly recommend!

Daniel E. 
Rating:
5.0

The staffing was great. Very friendly and helpful. The truck I rented was well maintained and clean. I have used them before to rent a motorcycle trailer, which was also a good transaction, and WILL go there again.

Katherine H. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
3.0

The trucks windows were beyond dirty! The inside was just okay.

Dianne M. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Very friendly and helpful staff. Would use them again

Bruce P. 
Rating:
5.0

Everything went very smooth. Truck was ready for pickup at the correct time. Returning the truck went very smoothly also. I will use that location again if the need arises.

John H. 
Rating:
5.0

Customer did not leave a comment.

Gary R. 
Rating:
1.0

The truck cut off at every time we stopped at a red light. It was bad !

VIGILIAH A. 
Rating:
5.0

The button for tow/haul plastic piece came off the handle. I pressed back as best I could.

Robert W. 
Rating:
5.0

The staff at Jerrys was very nice and helpful. The equipment was in perfect shape and we had no problems during the moving of a family member to the Coast. Thank you

David J. 
Rating:
5.0

Customer did not leave a comment.

Chantel R. 
Rating:
5.0

Great customer service, quick check in and checkout.

JOANNA S. 
Rating:
5.0

Not a thing!

George M. 
Rating:
5.0

Super nice people.

DAVID W. 
Rating:
5.0

Customer did not leave a comment.

George B. 
Rating:
5.0

Customer did not leave a comment.

charles S. 
Rating:
3.0

There was a gaurd dog behind the counter that barked that scared me it should not be in a public place not on a leash

willie W. 
Rating:
1.0

I hired UHAUL movers to unload after being trapped evacuated in Vicksburg for hurricane Ida. The truck had miniscule dust in it and I was charged a cleaning fee. As a 70 yr old woman on a cane, and going thru a hurricane, it was just a little dirt on the back floor of the inside. The man told me to get up in it and sweep, which I cannot do. Very rude, having lived here on the coast for 21 years, I will NEVER recommend this location to anyone. The lady inside was nice, but the old man was very rude.!

Larue P. 
Rating:
3.0

The trailer was filthy inside. It had a considerable amount of dirt/soil on the floor. It looked like it had been used for hauling landscaping supplies and plants. I rented it to haul a mattress, box springs and furniture, so I had to do quite a bit of cleaning before I could load my things. The rental location must not have even opened the trailer door before renting it again. There's a sign in the trailer that says to return clean or you will be charged $15. Whoever rented before me should be charged the $15 and that amount should be credited to me since I did the cleaning.

Ann U. 
Rating:
3.0

The truck leaked and when I called the 1800 she seemed uninterested that I got wet while driving the vehicle during a storm.

DEREK B. 
Rating:
5.0

Customer did not leave a comment.

MUZA P. 
Rating:
3.0

Faster service it took 4plus hrs to get service

walter R. 
Rating:
5.0

Customer did not leave a comment.

Charles I. 
Rating:
4.0

Kudos to the woman clerk at Jerry's Pawn. She was very sweet and accommodating!

Mary M. 
Rating:
5.0

This was the fastest I've ever gotten a rental and they are very kind. I would definitely recommend this location to everyone wanting a U-Haul.

Amber A. 
Rating:
5.0

Customer did not leave a comment.

RAY S. 
Rating:
5.0

The cup holder area and the front part was nasty.

Christopher C. 
Rating:
5.0

Customer did not leave a comment.

Shianne G. 
Rating:
5.0

Super nice and efficient. And considering it's 95 outside and their A/C isn't working well, she deserves double points!

Richard N. 
Rating:
3.0

Very quick and easy transaction. Staff was very polite and pleasant to work with.

Guy M. 
Rating:
5.0

Customer did not leave a comment.

Darrel C. 
Rating:
5.0

Customer did not leave a comment.

Mike B. 
Rating:
5.0

Customer did not leave a comment.

angela B. 
Rating:
1.0

Tried to push us after close due to light rain.

Greg D. 
Rating:
1.0

Rude and unprofessional workers at this location.

WILEY J. 
Rating:
5.0

It was an excellent location had no problems

Bob P. 
Rating:
5.0

Customer did not leave a comment.

Anne B. 
Rating:
3.0

The cab of the truck was full of dog hair, and the windows had dog nose smudges on both side windows. The truck pulled to the right and shook when it was driven over 45mph.

Tracey S. 
Rating:
5.0

GREAT!!!

Keith F. 
Rating:
1.0

The pick up location was brilliant. I love Jerry's Shooting Irons. However, Uhaul was abysmal. Total shit! As in, wildly incompetent. Uhaul charged me TWICE! TWO FREAKING TIMES! Once for an open trailer: contract #27400288 and once for a van trailer: contract # 95910966. Understand, I only rented a SINGLE trailer. I stood and listened to Jerry's employee clearly explained and fixed the issue with Uhaul on the phone and Uhaul still charged me TWICE FOR TWO DIFFERENT TRAILERS on the SAME DAY after assuring me that they cured the issue. UHaul is dead to me and I will assure that each personal contact that I make for my remaining years is crystal clear as to my HIGHLY CAUSTIC opinions of Uhaul and how my personal experiences directly formed the same. Piss off Uhaul. It's just way too much for my Pea-sized intellect to comprehend now abysmal this transaction was with you. As always, call me anytime to discuss. Al Jordan, cell: 228-383-0271.

Albert J. 
Rating:
5.0

It was a pawn shop and they're typically not clean. That being said, I was not supposed to drop off at this location, but the one I had chosen was closed on that day, so they gladly helped me out.

Dave P. 
Rating:
5.0

Customer did not leave a comment.

LARRY P. 
Rating:
4.0

Customer did not leave a comment.

joe M. 
Rating:
5.0

Customer did not leave a comment.

Joseph D. 
Rating:
5.0

Customer did not leave a comment.

Larance R. 
Rating:
2.0

Customer did not leave a comment.

Blake B. 
Rating:
5.0

Good experience with the staff at Jerry's, truck ran good and was well maintained, can't beat the price for what I needed to do

dale B. 
Rating:
5.0

Customer did not leave a comment.

JACKI O. 
Rating:
1.0

Horrible experience from start to finish; filthy truck, no dolly as reserved, difficult to unlock rear of truck, key was NOT under driver seat as noted in check process, OVERcharged for mileage. Never again. I had to go to THREE locations for a dolly. I was told I wouldn't be charged but I was anyway.

tiyahri W. 
Rating:
5.0

Customer did not leave a comment.

NATASHA F. 
Rating:
5.0

Nothing need to be improved. Everything was so easy and quick. It was a great experience.

wanda C. 
Rating:
5.0

Customer did not leave a comment.

Kathaleen W. 
Rating:
5.0

Customer did not leave a comment.

Christi O. 
Rating:
5.0

Customer did not leave a comment.

Bruce G. 
Rating:
5.0

Helpful and courteous staff. A+

MUZA P. 
Rating:
5.0

Customer did not leave a comment.

Timothy H. 
Rating:
5.0

Customer did not leave a comment.

Kristy G. 
Rating:
5.0

The people there were friendly and helpful. The truck was ready to go and they took time to explain all directions for returning the truck. When the truck was returned, I didn't realize that I would have to take pictures of the odometer, etc. so I locked the truck and put the keys in the box before I realized this. Even though it was after hours, one of the people was still there and he was nice enough to open the box so I could get the keys back out and finish checkin process. I would definitely use their services again and would recommend them highly.

James O. 
Rating:
5.0

Customer did not leave a comment.

Cody M. 
Rating:
5.0

Customer did not leave a comment.

Vicki D. 
Rating:
5.0

Customer did not leave a comment.

Daniel I. 
Rating:
5.0

Have used Jerry's several times and never a problem, always friendly and efficient.

George B. 
Rating:
3.0

There was a bag that was supposed to have 6 furniture pads in it. There was not any there! We had to make sure to tell the drop off location that it was empty when we picked it up! Our tire blew out (it was a retread) about 200 miles into our trip! Tried to call for roadside assistance and no answer! Answer phone! (well over 30 minutes Waiting for someone to answer! and an hour for the person that was supposed to come fix tire.) Not everybody has a smartphone that can do online help! So answer phone! Sat along roadside for 5 hours waiting for help!

CHRISTOPHER N. 
Rating:
5.0

Customer did not leave a comment.

Lanny A. 
Rating:
1.0

Wasted all my miles picking up and dropping off the truck and being charge 50+ dollars because y'all changed the location on me three hours before pickup. U-Haul's fault. People at the store were nice. Not happy at all. Boooooooooo!!! Oh, there was blue house paint in the bed of the truck that got on my furniture too.

Dustin T. 
Rating:
4.0

Nothing

Pamela J. 
Rating:
5.0

There was cat liter in the back of truck had to borrow a broom from them to sweep it out before I left with it

Timothy S. 
Rating:
5.0

Very friendly and quick to get the trailer hooked up.

Mark H. 
Rating:
2.0

I was disappointed when they did not have the trailer I reserved and I had to pay full price for one smaller than needed making more work for me.

Charles T. 
Rating:
5.0

Customer did not leave a comment.

Deborah T. 
Rating:
1.0

The three staff unapologetically did not wear masks during a pandemic despite a state mandate to wear face coverings in public. “If you're not comfortable, you can take your business somewhere else.” I recommend you follow his advice.

Kathy C. 
Rating:
5.0

You have been my go to for over thirty years. You are doing great.

Karen A. 
Rating:
4.0

Customer did not leave a comment.

Donald A. 
Rating:
3.0

Couldn't find a useful phone number for them

David O. 
Rating:
3.0

The staff here was very helpful

Darren R. 
Rating:
5.0

Since you are only going there to either pickup or drop off a rental, you are not there for the ambiance. The people who work there are very nice and friendly.

Tami D. 
Rating:
5.0

Nothing comes to mind. The lot was well stocked and the personnel wasgreat

Lynn M. 
Rating:
5.0

The staff at this location was very helpful, and got me on my way in a very timely manner.

Eric G. 
Rating:
2.0

Ball wasn't attached to hitch the worker in Memphis pointed this out. Guy took pics in Ocean Springs and left. Friendly people.

jeffery V. 
Rating:
3.0

They didn't have the equipment I ordered on the truck. Then they didn't have it available and I had to use what they had. They said it wasn't on the reservation and later found a second res for the equip and it may have been the girl that took my order. I ordered everything on the same phone call. I don't know who screwed up but it this shouldn't have happened.

jack F. 
Rating:
5.0

Customer did not leave a comment.

charles S. 
Rating:
5.0

Thank you for the opportunity to use UHaul to move my things. I have been your customer since 1982.

Karen A. 
Rating:
5.0

Customer did not leave a comment.

Terri G. 
Rating:
4.0

I person this was great and the team was very helpful. The website was too frustrating and difficult to deal with so it was nice to call local numbers and get local service.

Derek B. 
Rating:
5.0

Everything was quick and easy. No suggestions for Improvement.

George B. 
Rating:
2.0

Internet said they were open until 5 p.m. but at 3 when we went to drop off, not open and no answer to posted phone #.

Stephen W. 
Rating:
5.0

Let people know about the online return process when booking is made. It took way longer to do than it should have. The website kept saying it couldn't verify my location even though my phone settings were correct and wouldn't let me proceed. My daughter finally got it to go through but it took about 15 minutes or more.

Sharon T. 
Rating:
5.0

Everything was explained in detail and all Information reference pick up and drop off Was accurate. Great job at shooting irons in ocean springs ms.

Malcom M. 
No reviews have been submitted for this location.

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