Customer Reviews for JK RV Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of JK RV Storage

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ILEEN D.
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Customer did not leave a comment.

Kekoa R.
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This location is closed, but that information was not presented to me at any point in the process until I got to the location. I needed additional materials and was not able to buy/rent them at the time of pickup because they were closed. Additionally, I had rented some packing blankets and they were not in the truck at the time of pickup, but nobody was there to rent them to me so I had to drive to a different location. Overall, very frustrating experience.

Richard B.
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Customer did not leave a comment.

william S.
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Richard W.
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I wasn't given a rear chain down for my auto transport The drop off noticed it Please respond

ROBERT S.
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Customer did not leave a comment.

Robert G.
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Not much; maybe increase staffing a bit post-Covid. Available staff was excellent, but probably could have used a little help.

Carol G.
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Customer did not leave a comment.

Theron R.
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thank you for helping us through a difficult situation with the death of our son and moving his belongings to utah

Collin L.
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Everything was fine. I dropped off after hours so didn't interact. I don't make recommendations in general so that's no knock on this place.

Erik E.
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Customer did not leave a comment.

JARED B.
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Spencer was awesome!

Brett C.
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christopher B.
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ray M.
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RUSSELL J.
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I dropped the truck off after hours on a Saturday evening. Then several days later I receive an email showing I had been charged a $25 cleaning fee. I personally swept out the cargo area of the truck including the cab over area. I then personally cleaned, dusted and swept out the cab. This truck was completely clean and in much better shape than when I picked it up. I'm very angry that a uhaul facility would intentionally rip me off for $25 especially when the vehicle was returned in such good condition! I had also been told that there would be a storage unit reserved for me at the drop off location with the 1st months rent for free. Well, guess what? This location only has outdoor RV spaces for rent. So I had to scramble to find a storage unit on my own and of course pay for first months rent. So overall I feel that you guys cost me well over $150 for the cleaning fee and lost first months rent!! I actually hope that someone reads this and responds to my complaint!!! Russ Johnson

Michael B.
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Customer did not leave a comment.

Sandy F.
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Spencer was very helpful and friendly.

Sager W.
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The inside was almost spooky and no one was at the desk.

Dustin D.
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You phone service was weird. The guy who took my info took my card and I still had to pay onsite, set me up for a truck in Roosevelt when I needed it in pleasant grove. And was basically pushing me off the phone. I had to keep saying wait wait wait and ask another question. I'm glad I found the mistake or it would behave been bad news for us. So just that but once it was figured out it all went so smoothly

Melissa M.
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brad H.
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Jaclyn R.
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I don't think you should give people the option of where to pick up a vehicle if you are going to send them to the second location anyway and when I went to pick up my truck at the second location I waited over an hour for the business to open and it never did open. There were four people waiting to get the rentals and as far as I know a solution was never reached I had to be routed to a store 20 minutes further away and I didn't arrive back home before my movers had already been there. Such a waste of time I will not be using U-Haul services again

Spencer P.
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Customer did not leave a comment.

Paul J.
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Jeremy O.
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Gaylne S.
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Gregory H.
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Daniel F.
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Make sure the equipment is well maintained and fully functional. This U-HAUL was a nightmare to operate. I almost got into 3 accidents, because the transmission wouldn't disengage. I will never use U-HAUL again.

Cory L.
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Online check-in could at least be started ahead of time. Took a lot of unexpected time.

Micheal G.
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It was unclear where we were supposed to park the truck and transport in order to return it. They need to have signs or instructions for people dropping it off after hours.

Tanner T.
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Customer did not leave a comment.

Elliott P.
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Had to call more than 10 times before someone answered the phone so I could confirm my pickup as per the u-haul text message. The voicemail box was full so I couldn't leave a message. Showed up 3 minutes before the agreed upon pickup time and the place was a ghost town. An employee did come out eventually and the pickup went fine, but he wasn't particularly professional.

richard M.
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brenda F.
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david D.
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michael W.
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The guy running this place is awful. The office stank of marijuana and he refused to answer the phone before and after I picked up the trailer (he would even resort to hanging up the pone on me), and I could not leave a voice message. His drop off instructions were awful, and making the initial reservation took over 15 minutes, due to him very slowly explaining things and not having reasonable answers to my questions.

James W.
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brad R.
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SCOTT J.
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richard P.
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Store was open but nobody came to help me after a half hour of waiting. Came back another day and staff was extremely rude and made me unhook the trailer without any help whatsoever.

Zachary P.
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It was clean, the staff showed excellent customer service. It was quick and easy. The truck was clean and well maintained, and it was easy to drop off.

Chelsea T.
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Amazing service! The guy who helped me was very kind and fast. I picked up my truck rental quickly and got everything I needed.

Jesse A.
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No changes staff was excellent and ready for us when we arrived. Made sure everything was working correctly.

Chris M.
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Customer did not leave a comment.

Wendy G.
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Justin S.
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Joseph D.
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david W.
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David J.
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diane S.
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John C.
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Sandy F.
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Well stocked, responsive, helpful, and courteous.

JAMES J.
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Location is too small, cramped and unorganized both inside and out. The staff is not helpful and was rude. The crew outside literally stood and watched me unhook the trailer and offered zero assistance. Worst U-Haul experience ever. This does not seem to be an isolated event, as the experience was similar about a month ago when returning equipment at his location.

CHAD S.
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Customer did not leave a comment.

Justin J.
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The truck was ready when I showed up and I was late getting it back. They called me and made other arrangements that worked out perfect for me. A first class job

James G.
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The site can not handle very many trailers or trucks. It would be better to limit what is stored here or change locations.

REBECCA A.
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Customer did not leave a comment.

Spencer M.
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JAMES H.
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Brock C.
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James M.
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Gentleman was very helpful and courteous. Second time using that location and would recommend family and friends

Connie M.
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Customer did not leave a comment.

BARRY R.
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Brandon R.
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Nothing. Experience at this location was great.

william C.
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The customer service agent was helpful, friendly and professional during the scheduling, pickup and drop off. Thank you.

mitchell M.
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Customer did not leave a comment.

David M.
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Nick Z.
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Friendly and helpful!

tim E.
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Customer did not leave a comment.

LEE M.
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Flint S.
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Randy S.
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You guys are always great to work with. Thank you!

Terri C.
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Customer did not leave a comment.

Bryce R.
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The key box has been moved, please change it in your system. I walked around the buildings looking for it because the picture and description say it is in the back building, it was on the fence.

marianne P.
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Customer did not leave a comment.

Paul T.
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Awesome truck and awesome service. The only problem we had was the various feedback we received on how to add on an additional driver. We talked to 3 different employees on the phone and they gave us 3 different answers. 1) in person, 2) over the app, 3) you have to do both! It would be nice to get the story straight. ;-)

Samantha V.
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I didn't get the name of the man who helped me but he was very nice and helpful.

Stacy N.
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Customer did not leave a comment.

Jeffery C.
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Customer did not leave a comment.

Paul B.
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The parking area is small and difficult to navigate. Otherwise it's a great area.

Christopher N.
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Not much storage for equipment at this location. I drove by looking for a place to park the equipment, but it was full. Considered other drop off locations but after an hour, there was a vacancy to leave the trailer.

Sean H.
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Customer did not leave a comment.

Shea S.
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Very disorganized and no one knows what's going on. I tried contacting the local location for days without any answer so it wasn't forwarded it on to corporate which I was on the phone with someone for over an hour and she could not help me with any information I needed (what type of hitch, if we could purchase one at Uhaul, etc.) I finally went in to the local UHaul where I was told we would be able to purchase a hitch onsite. Upon pick up they did not have a hitch to purchase. Who ever we worked with was unfortunately unable to answer basic questions we had and did not give us moving blankets like we had ordered. When we finally went to drop off our equipment in NC, they asked us for our contract and the blankets. Neither which was given to us. This location made our move a lot more stressful than it needed to be. Unfortunately Uhaul will now be the last company I look at for future moves.

John B.
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The employee here has a major chip on his shoulder, and goes out of his way to make your time there unpleasant. I couldn't wait to leave. He says things like “I'm doing this because I'm a nice guy” but then seems mad about it and makes you feel guilty for him just doing his job. I've had amazing experiences at uhaul before and this is not a location i will go to again.

Michael M.
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Customer did not leave a comment.

christie C.
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Easy, helpful, quick! Thanks!

Mark W.
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Customer did not leave a comment.

Taegan H.
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Something to indicate that that JK RV is in the back.

Spencer C.
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Customer did not leave a comment.

angela M.
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Nothing, location was very convenient

Shelby D.
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Customer did not leave a comment.

Elsha K.
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Customer did not leave a comment.

Stephanie T.
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Customer did not leave a comment.

Michael H.
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online check in helped us get in and out fast - this is a great place to rent a trailer

jay T.
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When you ask if the equipment was clean and well maintained you should allow on a scale of 1 to 10. It wasn't filthy but it wasn't super clean ether. The small box trailer has no suspension at all and if I were to change anything about my expectations it would be that there was some suspension in the trailer. The bouncing on roads at any speed does not instill any confidence that your belongings will arrive at the destination without damage.

shelton B.
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Good location

Gordon H.
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Customer did not leave a comment.

Heidi C.
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Very friendly and VERY helpful

Mark P.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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