The trailer was not cleaned out of the mowed grass that was left inside on the floor from the previous user of this trailer. The last time we rented a trailor we didn't have all the stuff to read a few years ago that we had this time. That was at a location on Wisconsin Ave across from Pomps. Made me really wish I had my own trailer or a truck.Sandra W.
Customer Reviews for Juniper Pools
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Wallace M.
The company doesn't do the lock boxes so there should be no need for the store to have those. Also need to tell the company that the employees need to show up on time.ALIK L.
After some confusion over our reservation at the start, our experience was very positive.Lisa B.
Customer did not leave a comment.LEE A.
Customer did not leave a comment.Jeff W.
Customer did not leave a comment.Tracy C.
The drop off process was even easier. The personnel were friendly and helpful.LAURA JACOBS L.
Customer did not leave a comment.Akili E.
The personal didn't even make an inspection after dropping the Tow DollyPETRO K.
Customer did not leave a comment.Meg R.
Customer did not leave a comment.Madeleine O.
I originally rated the truck as clean, but after I started driving it I noticed that the windows were very dirty on the inside to the point it was unsafe to drive into the sun. It appeared that someone had smoked heavily in it and the windows were never cleaned afterwards. I had to stop and buy glass cleaner and paper towels to clean them. This should have been done before I picked the truck up. When I reserved the truck I requested 3 dozen furniture pads. When I picked the truck up I waited 30 minutes for them to â€œfindâ€ 28 furniture pads of which 6-8 were of poor quality. Then I had no help hooking up the trailer I rented which when I returned it I come to find out they never completed the paperwork for. So for two days I was basically towing a stolen trailer around that my insurance would not have covered. This upsets me greatly. Then during my trip it started to rain. That is when I found out that the windshield washers were either inoperable or out of fluid and the windshield wiper inserts were junk and very unsafe. They would not clear the windshield of rain. I had to stop as a gas station on a Sunday and change the inserts myself in the pouring rain. Then because I did not have a change of clothes I had to purchase dry clothes at a local store to complete my trip. The steering wheel is also off center in the truck and the front end is loose which makes navigating two lane roads difficult at best. This was by far the worst experience I have ever had in any rental truck from U-Haul or your competitors. In my business I rent trucks and trailers one way several times a year. I choose the best value from a location. If this is what I can expect in the future from U-Haul I will stick with Penske from now on even when they are higher & less convenient.Michael C.
Customer did not leave a comment.ANDREW G.
Customer did not leave a comment.MICHAEL M.
I dropped the truck off at night it was easy to find , key return clearly posted. Although I dropped the truck off with more gas in it than I picked it up in Effingham I was charged $64 extra dollars for gas. But my whole experience was screwed with trying to pick up a truck tgat was not processed in correctlyBarbara B.
Customer did not leave a comment.ANDREW K.
Customer did not leave a comment.NICOLE N.
Staff was extremely helpfulTERRI W.
Needed a truck on short notice. Check out and return was quick and they had the vehicle I needed. Convenient location.MICHAEL N.
The guy checking me out didn't seem to know what to do, a woman had to assist him to get everything doneMark B.
they charged me 25 dollars for not even a quarter thank of gas used DONT GO HERE THEY BITCHESETHAN V.
Dropped off on Sunday. Was not openjohn S.
Customer did not leave a comment.RHONDA G.
Customer did not leave a comment.Tyler L.
Needed some help hooking up the trailer.Michael C.
This was the best uhaul pick up I have ever had! It had resently snowed and was extremely cold. By the time I got there they had the truck cleared of all snow, it was running, and was already warmed up. The entire process took less than 5 minute and they were extremely polite and friend. A+ job!Matthew M.
Customer did not leave a comment.Jacob R.