Customer Reviews for K's Fuel Stop
(U-Haul Neighborhood Dealer)

1,404 reviews

297 Lincoln Ave   Haverhill, MA 01830

(978) 374-4695

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 10 am - 5 pm
  • Sun: 12 pm - 4 pm
Special Operating Hours
  • 10/5/2022: 8:00 am - 3:00 pm

Services at this Location:

Contact Us

(978) 374-4695

297 Lincoln Ave
Haverhill, MA 01830

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 10 am - 5 pm
  • Sun: 12 pm - 4 pm
Special Operating Hours
  • 10/5/2022: 8:00 am - 3:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Louis P. 
Rating:
3.0

Very disappointed with the cleanliness of the vehicle. there was food smudges on seatbelts and the entire interior was dirty and hadn't been cleaned in a long time. Just really disgusting to be in the vehicle. All surfaces were tacky and disgusting to touch. Vehicle operation was great. everything worked as expected and no mechanical issues that interfered with quality of ride or function of vehicle. Would have rated this location Excellent if cleanliness was even Average, Staff were pleasant and helpful and very quick with processing pickup and drop off. A+ staff service.

Shawn M. 
Rating:
5.0

Paul is a pro at Uhaul renting!

Rebekah N. 
Rating:
5.0

Great people and helpful service ever time !!

David F. 
Rating:
4.0

Customer did not leave a comment.

Therese V. 
Rating:
4.0

Customer did not leave a comment.

Doug D. 
Rating:
5.0

Just left the key and she took care of the rest. very simple.

James M. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN C. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
5.0

The entire experience was improved by Natalie who assisted me with the process

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Amanda M. 
Rating:
5.0

Very pleasant people

Robert K. 
Rating:
5.0

Customer did not leave a comment.

Linda W. 
Rating:
5.0

The person who helped us at this location was absolutely awesome. She knew about the equipment, and was very kind.

Roberta C. 
Rating:
4.0

Customer did not leave a comment.

Leo W. 
Rating:
5.0

Customer did not leave a comment.

mike E. 
Rating:
5.0

Customer did not leave a comment.

Stephen G. 
Rating:
5.0

The best U Haul experience I've ever had. Store owners were above and beyond helpful. Van was low miles, clean, and easy to drive. A++!

Frances S. 
Rating:
5.0

Great customer service today Ty

Robert H. 
Rating:
5.0

Super easy and convenient.

Audrey H. 
Rating:
3.0

To expensive

emanuel O. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Customer did not leave a comment.

john G. 
Rating:
5.0

Customer did not leave a comment.

Joseph A. 
Rating:
5.0

Customer did not leave a comment.

Luisa B. 
Rating:
5.0

Excellent customer service by the man at the front. He was very friendly and helpful. Would recommend this location to anyone looking to rent a uhaul

tom W. 
Rating:
5.0

Customer did not leave a comment.

frank S. 
Rating:
5.0

Customer did not leave a comment.

Kelly C. 
Rating:
5.0

Customer did not leave a comment.

Brad P. 
Rating:
5.0

Great people!! So very helpful and friendly !! I would recommend this location with Paul and his daughter Natalie to everyone . When needed once again this is my location 😎 other Locations I've used recently were very unhelpful and rude . If you look up our past you would see who I'm talking about . Best , David Figlioli Sr , from Figlioli welding iron works LLc

David F. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

Diana S. 
Rating:
5.0

Customer did not leave a comment.

Jaanika P. 
Rating:
4.0

Where in tear on the unit was a little concerning just because you asked us to sign a waiver excepting that the damages have been properly assessed there are quite a few nicks and dings and scratches and things I feel compelled to get the $14 insurance just in case I don't know if that's intentional or just by coincidence but I mean I took a video of the vehicle just so that I could back up anything that was brought to the front shouldn't be that way if you expect it to be coming back in the condition that it leaves and it should be in good condition top condition I understand that's not realistic but I also think that the disclaimer that says you assume responsibility for what we are going to send you an email is not as professional responsible as I think it should be but I my experience with the gentleman who I rented from and the location was more than pleasant all right they were very accommodating got me in a little early because I needed to excepted me back on the same day gave them the opportunity to rent out the truck earlier when I was given give I appreciate and staying open a couple minutes extra extra check me in and save me some time during the next day I will use you again should I need to talk that's not for some years I will recommend you do any of my friends that are looking for U-Haul location

Keith C. 
Rating:
5.0

Customer did not leave a comment.

ALAN W. 
Rating:
5.0

Customer did not leave a comment.

Fikiri N. 
Rating:
5.0

Paul and Natalie are wonderful!!

Linda A. 
Rating:
5.0

Customer did not leave a comment.

Cristina D. 
Rating:
5.0

Pick up somewhere else and return in haverhill would be good

Gabriel L. 
Rating:
5.0

K's was phenomenal I needed a U-Haul to move after an apartment building fire. They were so courteous and kind Would recommend them highly Clean truck in excellent condition

sophia B. 
Rating:
5.0

The staff were very helpful.

Sally T. 
Rating:
5.0

The mobile checkin was terrible. I arrived at 830am to get the truck and didn't leave until 940am! The app completely hosed on me, when I did the chat and phone it was over a 20minute hold time. Finally I went out to my phones browser and signed in that way. I will never use the mobile app again. This caused so much stress & chaos that morning - my dad went to Home Depot to see if he could rent a truck there. And I was an hour late to pick up furniture at a friends which then made their day behind. The store did bot open until 10am. But an hour was wasted trying to troubleshoot with long hold times. The nice man at the U-Haul store (when I returned) stated this happened to someone else that morning who just walked. Also noted they were losing business. He had to manually do my return. Never again!!!

Jaimie M. 
Rating:
5.0

Salesperson was awesome. Explained everything, met me early for a return. He was pleasant , patient and friendly. Cannot ask for much more.

Jeff L. 
Rating:
5.0

Customer did not leave a comment.

Mario B. 
Rating:
5.0

Family owned and operated! They are great!!

Linda A. 
Rating:
5.0

excellent service and equipment at a competitive price

James B. 
Rating:
4.0

I did return the truck with the same gas it was given to me .you company charge me for 2 gallons of gas on my credit card which they shouldn't charge me at all .that part of the rental I wasn't too happy with OK other than that the service was good

Luis G. 
Rating:
3.0

Customer did not leave a comment.

Stephania C. 
Rating:
5.0

Great, Quick Service. Many Thanks!

Jonathan C. 
Rating:
5.0

Customer did not leave a comment.

Arthur B. 
Rating:
5.0

Very helpful attendant.

Eric G. 
Rating:
3.0

Customer did not leave a comment.

Kristina D. 
Rating:
5.0

Customer did not leave a comment.

Chris R. 
Rating:
5.0

This is overall the best UHaul location in our town. The attendant was ver friendly and helpful.

JAVIER M. 
Rating:
5.0

Customer did not leave a comment.

Pablo L. 
Rating:
5.0

The customer service agent on site was helpful, knowledgeable and friendly. He walked me through the online pickup and drove off process with nice patience so I wouldn't have a hitch. Would highly recommend this location!

Mary R. 
Rating:
5.0

Very easy to get the truck , even easier to return

Dino M. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

The cab not cleaned but there was no trash. Honestly I don't mind as this is a moving truck, not a car rental, I just don't want to be charged a cleaning fee. I ordered a dolly which was not in the van. I need the charge removes. I would absolutely use this place again. Overall it was a great experience for me. The van itself was in great condition otherwise.

Tania G. 
Rating:
5.0

Excellent and fast service pleasant people to deal with

FOTIOS G. 
Rating:
5.0

Customer did not leave a comment.

Roger K. 
Rating:
5.0

The process was so easy and fast. Thank you, I will use you again if needed in the future.

Kathrine L. 
Rating:
5.0

On the pick up and drop off both ladies that assisted me were just awesome. It is difficult to find good customer service these days but K's has two employees that are professional and super nice at the same time. I will definitely rent from K's in the future

Manuel G. 
Rating:
5.0

Tell them about the tow switch that needs to be turned off; the truck drives a lot more smoothly. I figured it out, but it would've been nice to get a heads up.

William P. 
Rating:
5.0

Customer did not leave a comment.

Sarah W. 
Rating:
3.0

The guy made me pay 15.00 for gas even before he pumped it and also sat In Truck for like 5 minutes and when I asked about the refund he said yeah after put gas in it and had a little attitude when he was asked

Rich M. 
Rating:
5.0

Excellent customer service at this location. Very friendly staff, will not go to any other location to rent a u-haul.

Howard M. 
Rating:
5.0

Choosing 24/7 pickup through the app or online has been an awful experience. Twice I've done this and it was truly frustrating.

Sarah M. 
Rating:
5.0

Customer did not leave a comment.

Kimberly P. 
Rating:
5.0

Customer did not leave a comment.

TYLER Q. 
Rating:
2.0

The gas gauge was 1/8 above half tank and the guy at the drop off site claimed it was 1/8 above 3/4.

Robert H. 
Rating:
3.0

Customer did not leave a comment.

Brooke S. 
Rating:
5.0

The U-Haul representatives on site were very friendly and helpful with the scheduling, pickup and return. Will recommend for sure.

Bob V. 
Rating:
3.0

Parking is inconvenient

Sandra B. 
Rating:
5.0

Customer did not leave a comment.

ELAINE D. 
Rating:
5.0

Just a wee bit more lighting around the key drop box area would be groovy Baby. Other tham that....A'#1.

Nathan L. 
Rating:
5.0

Customer did not leave a comment.

Timothy P. 
Rating:
5.0

Great job

joseph B. 
Rating:
5.0

Customer did not leave a comment.

Lynelle P. 
Rating:
5.0

Customer did not leave a comment.

alex G. 
Rating:
3.0

You only have one clerk, who has to keep interrupting the process by answering the phone/tending to the phonecaller, take care of customers. I believe my checkout took 20 minutes. I've rented in many locations and it's been always minutes, without interruptions at all. Don't blame your clerks; you have to train them to take care of the customer they're working with, and if need be interrupt one time to care for a line. Only complaint -- otherwise your clerks are wonderful.

Bob S. 
Rating:
5.0

Customer did not leave a comment.

Alicia G. 
Rating:
5.0

Clean and disinfect the unit after customer drop off

BRIAN L. 
Rating:
4.0

The u-haul representative was excellent! The gentleman at the register for the store seemed grumpy. I would use u-haul rental at this location again.

ROBERT V. 
Rating:
1.0

The attendant was rude and said he was not expecting a return, complained that U Haul was messed up because they were not supposed to be taking returns, he took my keys and threw them on the counter and said he would take care of it.

Gene Z. 
Rating:
5.0

Customer did not leave a comment.

WILMANIA A. 
Rating:
2.0

I work for uhual and this location was closer to me , the truck was dirty , staff was fast , but truck smelled , dirty , door wouldn't close .

KENYA P. 
Rating:
4.0

Customer did not leave a comment.

FABIO F. 
Rating:
5.0

Tienen un buen servicio al cliente

RAMON O. 
Rating:
3.0

Thanks for your service

MAIRE J. 
Rating:
5.0

Customer did not leave a comment.

JAMES R. 
Rating:
5.0

Customer did not leave a comment.

PERCY G. 
Rating:
5.0

I have rented at K's multiple times, very convenient.

RUSSELL T. 
Rating:
5.0

The service was excellent

VIVIAN P. 
Rating:
5.0

Paul and the young lady that checked the van back in were both a pleasure to work with. I have rented from there in previous years and have always had a good experience. Maybe the UHaul Box decision should take some tips from these folks because that side of the company leaves a lot to be desired..

PATRICIA J. 
Rating:
5.0

Customer did not leave a comment.

SUGRIB G. 
Rating:
5.0

Customer did not leave a comment.

LISA W. 
Rating:
5.0

The owner of this store was very efficient and very nice. Highly recommend!

CAROL C. 
Rating:
5.0

Customer did not leave a comment.

SARA G. 
Rating:
5.0

Customer did not leave a comment.

BRUCE P. 
No reviews have been submitted for this location.

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