Customer Reviews for K's Fuel Stop

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of K's Fuel Stop

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

david L.
Rating:

Customer did not leave a comment.

Anne H.
Rating:

Easy quick pick up and drop off.

CHERYL D.
Rating:

Did not care for cashier's attitude...She was not the friendliest.

Vantroi R.
Rating:

Customer did not leave a comment.

Katharine R.
Rating:

After reading many great reviews, I tried this location out. Unfortunately, not only was the attendant not wearing a mask, but he was unable to assist me in the pick up procedures. It was about 10 degrees out. The lock was frozen closed and the app wasn't working properly, which caused me to have to call U-Haul and get on the phone with a representative. It was a very long pick up procedure. The phone number that the app was dialing, I'm assuming this location, the phone just kept ringing, with no answer. Thankfully U-Haul did reach out to offer their apologies etc. that was very much appreciated. The other customer service associates from U-Haul were nice and helpful. I would use U-Haul again, but I won't be picking up a truck from this location again.

DAVID N.
Rating:

Customer did not leave a comment.

Matthew G.
Rating:

The clerk at the store was not wearing a mask while processing the rental. They were behind a glass divider. The clerk was still not wearing a mask while mopping the store when I returned the vehicle. It made me very uncomfortable.

KEITH C.
Rating:

The customer service is fantastic! Will definitely rent again and refer to many.

Michelle B.
Rating:

Customer did not leave a comment.

EDWARD W.
Rating:

Customer did not leave a comment.

MICHAEL M.
Rating:

The rep was outstanding and pleasant. Very thorough. Excellent experience.

Nik A.
Rating:

The vehicle's right front wheel bearing failed at 40mph. The tire blew and almost killed me. The failure to properly maintain vehicles is a major problem and I would absolutely not recommend UHaul to anyone.

Cassandra H.
Rating:

Customer did not leave a comment.

Joseph S.
Rating:

Courteous, friendly and fast service! Thank you so much and happy new year!

jodi P.
Rating:

Customer did not leave a comment.

Jack M.
Rating:

Nice clerks

Nicholas S.
Rating:

The cargo area leaked. They overcharged for moving blankets.

sherry S.
Rating:

Customer did not leave a comment.

RAYMOND G.
Rating:

Customer did not leave a comment.

ROBERT M.
Rating:

the girl who took care of me is a very down-to-earth person help me out is it a little problem with the reservation but hey that worked out maybe you know she told me to come back at a certain time I came back the very nice lady I really appreciate how she work with me she's down to earth she's a very customer service person thank you very much I

Bernardo T.
Rating:

Customer did not leave a comment.

Vanessa F.
Rating:

Very satisfied how customer service was handled during this time of covid.

Erik F.
Rating:

Customer did not leave a comment.

CHARLIE A.
Rating:

Awesome and easy place

Debra Y.
Rating:

Very friendly and quick service.

Kathleen M.
Rating:

Nothing. No improvements needed

Ruben P.
Rating:

It a good servise

Carlos S.
Rating:

Customer did not leave a comment.

Alberty R.
Rating:

Customer did not leave a comment.

CARMEN A.
Rating:

Customer did not leave a comment.

BRUCE D.
Rating:

Customer did not leave a comment.

anthony I.
Rating:

The woman was very helpful in figuring out what I needed.

Christina M.
Rating:

Customer did not leave a comment.

Myrna K.
Rating:

Have all the supplies ordered in the truck, such as dollies Furniture blankets when the customer picked up the truck

DONALD H.
Rating:

Customer did not leave a comment.

Richard H.
Rating:

Everything went great... would use the location and uhaul again!!

COREY M.
Rating:

Customer did not leave a comment.

Matthew L.
Rating:

The trucks were very clean and the person at the front desk was very kind and helpful. Thank you!

sarah B.
Rating:

Paul was very friendly and answered all my questions and concerns! Very nice gentleman would highly recommend to family and friends.

digna V.
Rating:

The agent Who attended me was incredibly helpful. This is the spot for moving rentals, the trucks are I. Great condition. Great prices.

eric F.
Rating:

she was lovely, nice, and very helpful.

Joseph B.
Rating:

Customer did not leave a comment.

Kara D.
Rating:

Customer did not leave a comment.

David B.
Rating:

Customer did not leave a comment.

TYLER D.
Rating:

Customer did not leave a comment.

RONALD W.
Rating:

Customer did not leave a comment.

Daniel S.
Rating:

Customer did not leave a comment.

Michael F.
Rating:

Customer did not leave a comment.

Mark T.
Rating:

I was expecting at least a little chaos because everyone is renting right now but it was all good. The young lady setting up the rental was professional, fast and friendly.

Alison D.
Rating:

Customer did not leave a comment.

Kenny H.
Rating:

Customer did not leave a comment.

Joann R.
Rating:

Customer service was excellent. I can't remember her name but she was very helpful. I would rent there again because of her. She is an asset to your company.

Norma D.
Rating:

The Uhaul Rental was a smooth transaction. The Rental was done professionally, courteously and promptly. I would recommend them again!

MICHAEL B.
Rating:

Customer did not leave a comment.

Daniel H.
Rating:

Customer did not leave a comment.

lee L.
Rating:

Customer did not leave a comment.

Jason A S.
Rating:

Second time I rented from this location. I had reserved no contact pick up, but after all online check-in I had to go and do the gas station and be handed in key. Additionally, key would not fit in a Dropbox. Waited 30 minutes on hold to never reach one of the U-Haul at 9:15 at night. Managed to force the key into the dropbox.

Derian S.
Rating:

Showed up a few minutes before 7am pick up, did the mobile app and no key pad was to be found on the truck. Called customer was on hold for quite a bit, ended up being told to go inside to speak to a women who runs the uhaul. She was actualyl very helpful and apologetic since she had our keys. It was about 40 minutes after 7am that we ended up getting into our truck to leave the lot. Dropped the truck off to another facility a few minutes after 7am and was charged an additional day. Contacted customer service whom then stated to contact Ks fuel stop in regards to a refund , the gentleman who answered was EXTREMEYL RUDE & UNPROFESSIONAL. Do not recommend this facility at all !! This guy should find a new job if customer service is not his specialty.

Laurent V.
Rating:

I had to wait 25 minutes to get approved on my mobile : what's the point of using mobile; I could have gotten the keys from the place in 10 minutes

kara D.
Rating:

Customer did not leave a comment.

Edna D.
Rating:

Customer did not leave a comment.

ROBERT M.
Rating:

Quick and easy rental

KEVIN D.
Rating:

Customer did not leave a comment.

Michelle W.
Rating:

Customer did not leave a comment.

John D.
Rating:

Customer did not leave a comment.

James D.
Rating:

When you bump a person to another location- without a choice oh which location- thats awful you added 30 extra miles and gas to my trip not to mention an extra half hour commute on both sides. The last two rentals I have had have been awful. Really disappointed with your service. Contacting someone and giving them a choice of different locations instead of bumping them automatically. That sucked. I run a member experienceteam for a company. We spent the day discussing UHAULS shortcomings from a service aspect as training for our team.

Michael G.
Rating:

Very pleasant attendant. Quick and easy with online pre plan.

RICHARD M.
Rating:

Sanitize the vehicles. Wheel was sticky. I sprayed it down with disinfectant. and cleaned the steering wheel. Other than that everything was great. Quick service. Friendly.

DONALD B.
Rating:

Customer did not leave a comment.

Stephen H.
Rating:

Don't charge me a $26 cleaning fee when there is nothing to clean up. Rip-off artists at K's in Haverhill MA. Will never darken their door again.

RICHARD B.
Rating:

Customer did not leave a comment.

Craig C.
Rating:

Just wasnt really very friendly.. Says leave the key you will get an email. Didnt really seem motivated to help. not the biggest deal but Charged $25 for cleaning when i cleaned the whole truck before i dropped off. Not sure why i was charged that. Even dropped off a day early...

BRIAN S.
Rating:

Uhaul worker came out and gave dirty looks while I was parking, offered zero assistance on where to park and refused to answer questions. Very rude and unprofessional.

TAMARA M.
Rating:

Customer did not leave a comment.

JOHN J.
Rating:

Customer did not leave a comment.

Christopher H.
Rating:

Booked a reservation and no one was there. Had to call customer service and be on hold for 20 min then waited almost 40 min before I could even get my reservation. Made me over an hour late for what I had to do.

CHARLIE A.
Rating:

Customer did not leave a comment.

Donald W.
Rating:

Customer did not leave a comment.

Wesley L.
Rating:

Everything went super smooth and easy. Will use you again if needed in the future for sure. Thank you.

LEIZA R.
Rating:

Excellent place and staff is very friendly

STEVEN M.
Rating:

Nothing everyone was fantastic

Duane P.
Rating:

Customer did not leave a comment.

Sabrina F.
Rating:

Customer did not leave a comment.

Francis K.
Rating:

Customer did not leave a comment.

DON P.
Rating:

The on-line check-in and pickup process worked smoothly, but it seemed needlessly complex and time-consuming, and required me to repeat some steps (driver license photo and scan, verify return location and arrangements, etc.) that I had already completed at home before arriving to pick up the vehicle. I understand how difficult business is to conduct in the current environment, but everyone at the pickup location seemed frustrated with various steps of the process.

Angelica G.
Rating:

When I arrived at the location, there was an issue on the app with my reservation and it said to call a phone number. Nobody answered. I went into the station, and the attendant just shrugged his shoulders when I asked who could help. He said to call the phone number. I called, and it was the number of the station. He said the attendant who manages uhaul did not come into work and wasn't arriving until noon. My reservation was at 10:30. He said he didn't know what to tell me. I asked for the guy's number, and he said he couldn't provide it to me. I asked him to call the guy himself, and he said no. I spent over 20 minutes on hold on the 1-800 phone number for uhaul. They called the station to ask the attendant to assist me, and the attendant did not come out. They called again, and the attendant still did not come out. Finally, an hour and ten minutes later, the attendant came out to assist me. This was by far the worst experience I've ever had with moving and I will never recommend this location. In fact, I'll advise people to avoid this location at all costs. I would like a full refund.

Timothy D.
Rating:

Customer service was a bit cold.

edwar C.
Rating:

Good

Joseph W.
Rating:

Customer did not leave a comment.

Christoffer D.
Rating:

Customer did not leave a comment.

Matthew J.
Rating:

The process at the beginning was long and more involved then I think it needed to be. Why did I need my passport to rent a pickup truck for half the day? The inside of the vehicle was dirty with what looked like ash all over the dashboard.

Daniel G.
Rating:

The online check in system is horrible. I was never sent a code to retrieve my key and got a message to see the attendant to verify fuel and mileage. Thus defeating the entire purpose of online check in. It seemed as if I was bothering the gentleman at the Uhaul counter and he was not very helpful. He instructed me to go out to the truck and enter a passcode (which I never got) and the key would be with the truck. Long story short, after waiting in line again, the key to my truck was behind the counter the entire time. While waiting in line, I talked to three other people who were also having issues with online pick up. The Uhaul website stated my truck would be on the right side of the building. That was not the case. After walking around the whole lot searching for my truck, I found it on the left side of the building, blocked by another truck. Now I have to go back into the store AGAIN, wait for this guy to figure out which truck and find the keys, just so I can finally leave. Because of this, my move started about 40 minutes late. In which I had friends waiting for me at my house for the truck to arrive. Needless to say I will no longer do business with Uhaul.

Michael S.
Rating:

Customer did not leave a comment.

STEPHEN M.
Rating:

Paul was very helpful and nice. However, I had booked online already and he decided to do a whole new reservation instead of waiting on hold with Traffic. This meant I had to call in to cancel my previous reservation. Otherwise, the experience was flawless.

Stephen C.
Rating:

Using mobile checkout, I did not receive instructions for the lockbox. It is time consuming to go through the process of taking all the pictures, and the store clerk at K's knew nothing about the process. The van in my contract was not the van where the key was provided. So, the last part of obtaining the key was frustrating.

Don D.
Rating:

Customer did not leave a comment.

Steven L.
Rating:

Drop off was quick and easy

leiza R.
Rating:

Excellent customer service. Paul is a gem.

Julie B.
Rating:

Customer did not leave a comment.

Bryan A.
Rating:

I needed a pick up with trailer quick. Luckily they had that available and had me on the road in no time.

No reviews have been submitted for this location.

Back
To Top