Customer Reviews for KJF Automotive Group LLC
(U-Haul Neighborhood Dealer)

Rating:

1.0

I cannot believe I am writing this kind of review. I rented a 19.95 uhaul. Asked for 50 miles and 2 days. Was told miles were going to be .83 cents. Returned it in less than 24 hours. Place was closed. Camera's everywhere. Wrote the time I dropped it off on the key and left in the drop box. Was not asked if I wanted insurance. Would have declined because of Military insurance. Was charge $28. for insurance, Charged for 2 days, charged 1.29 per mile = $64.50. Natasha told me she checked the mileage at it was only 23 miles and that she checked it in on Monday morning a a little past 8:00 a.m. She also told me that they were closed on Sunday. So... I have to pay because they are not working. They have cameras and can see me and my husband. I am certain. What madness is this. Folks in Elizabeth City beware. I signed nothing. I acknowledged nothing. I received nothing in my email as he told me I would. I received a text message. I DO NOT OPERATE ON TEXT MESSAGES. UHAUL charged me $110.00 for a $19.95 truck. POOR People beware...

Rating:

3.0

Truck was almost empty and filthy! Garbage everywhere and could barely see through windows when sun hit as smeared so bad. Smelled terribly of smoke

Rating:

2.0

The mileage out was not accurate in their system and I was extremely over charged upon returning the rental to a different location. I am highly disappointed as I have rented numerous uhaul trucks before (even recently from another location) and have 5 uhaul climate control storages at another location. This over charge makes me feel that I am not valued as a customer despite my loyalty to uhaul.

Rating:

3.0

Picked up a handtruck - when dropped off they had it contracted as an appliance dolly?

Rating:

1.0

Worst customer service ever! Called back to get an itemized copy of my receipts because I was overcharged. The owner himself answer the phone and constantly scream back at me for asking him question on the bills. I would not use this facility at all!

Rating:

2.0

I have rented many U-Hauls before and was very pleased each time. However there seem to be a lot confusion at this particular location, which was odd to me since I made the reservation online. No one walked me around the vehicle to pre look for damages, check the fuel gauge, or anything. I will definitely rent from U-Haul again....but not at this particular location.

Rating:

1.0

I went in there and was told I had to put a deposit since I was paying cash and I would get the remaining money back the following day when I return the truck. They told me the rental was $29 a day and then charges me for 2 days 39.95 a day I had to pay them more money for a truck that I was under the impression I would only be paying a little over $30 for and paid over $170 for less than 24hrs would NEVER recommend

Rating:

3.0

Let people know to use the online app if the location is closed. This is important bc of the return pictures required.

Rating:

1.0

I was charged for insurance even though I said I didn't want any

Rating:

2.0

Meh. Dirty trailer with a jammed door and broken lock hasp. Only 1 of those is attributable to kjf. They don't own a broom to sweep it out and a knife to cut away all of the rope from the previous user?