Customer did not leave a comment.KINGWELLS F.
Customer Reviews for KJF Automotive Group LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I cannot believe I am writing this kind of review. I rented a 19.95 uhaul. Asked for 50 miles and 2 days. Was told miles were going to be .83 cents. Returned it in less than 24 hours. Place was closed. Camera's everywhere. Wrote the time I dropped it off on the key and left in the drop box. Was not asked if I wanted insurance. Would have declined because of Military insurance. Was charge $28. for insurance, Charged for 2 days, charged 1.29 per mile = $64.50. Natasha told me she checked the mileage at it was only 23 miles and that she checked it in on Monday morning a a little past 8:00 a.m. She also told me that they were closed on Sunday. So... I have to pay because they are not working. They have cameras and can see me and my husband. I am certain. What madness is this. Folks in Elizabeth City beware. I signed nothing. I acknowledged nothing. I received nothing in my email as he told me I would. I received a text message. I DO NOT OPERATE ON TEXT MESSAGES. UHAUL charged me $110.00 for a $19.95 truck. POOR People beware...JEAN M.
Customer did not leave a comment.LINWOOD B.
Truck was almost empty and filthy! Garbage everywhere and could barely see through windows when sun hit as smeared so bad. Smelled terribly of smokeDavid W.
Customer did not leave a comment.DENZEL W.
The mileage out was not accurate in their system and I was extremely over charged upon returning the rental to a different location. I am highly disappointed as I have rented numerous uhaul trucks before (even recently from another location) and have 5 uhaul climate control storages at another location. This over charge makes me feel that I am not valued as a customer despite my loyalty to uhaul.Taryn W.
Picked up a handtruck - when dropped off they had it contracted as an appliance dolly?Kelvin F.
Worst customer service ever! Called back to get an itemized copy of my receipts because I was overcharged. The owner himself answer the phone and constantly scream back at me for asking him question on the bills. I would not use this facility at all!Tousif B.
Customer did not leave a comment.TERRIE W.
Customer did not leave a comment.Laura B.
I have rented many U-Hauls before and was very pleased each time. However there seem to be a lot confusion at this particular location, which was odd to me since I made the reservation online. No one walked me around the vehicle to pre look for damages, check the fuel gauge, or anything. I will definitely rent from U-Haul again....but not at this particular location.TODD T.
Customer did not leave a comment.Patrick W.
Customer did not leave a comment.Shirlette W.
I went in there and was told I had to put a deposit since I was paying cash and I would get the remaining money back the following day when I return the truck. They told me the rental was $29 a day and then charges me for 2 days 39.95 a day I had to pay them more money for a truck that I was under the impression I would only be paying a little over $30 for and paid over $170 for less than 24hrs would NEVER recommendNATHAN H.
Customer did not leave a comment.Michael F.
Let people know to use the online app if the location is closed. This is important bc of the return pictures required.LISA C.
Customer did not leave a comment.ALVIN T.
Customer did not leave a comment.Steffanie T.
Customer did not leave a comment.ALEX J.
I was charged for insurance even though I said I didn't want anyjessica S.
Customer did not leave a comment.ROBERT H.
Customer did not leave a comment.Dale S.
Meh. Dirty trailer with a jammed door and broken lock hasp. Only 1 of those is attributable to kjf. They don't own a broom to sweep it out and a knife to cut away all of the rope from the previous user?Jeremiah S.
Customer did not leave a comment.Andrea B.
I ordered pads for my furniture and when Uhaul changed locations for pick up there were no pads available at that pick up.Tina C.