Customer Reviews for Kobuch Fireworks
(U-Haul Neighborhood Dealer)

438 reviews

180 Savannah Hwy   Beaufort, SC 29906

(843) 525-0255

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(843) 525-0255

180 Savannah Hwy
Beaufort, SC 29906

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I reserved at 20 ft truck through the Uhaul website. The day before the rental, Uhaul changed the pick up location and the size of the truck. Neither the location nor the size of the truck were acceptable. I called the Kobuch Fireworks location and the gentleman found me a truck the right size and location. He rescued my move. I will never use the Uhaul website again, I will just call Kobuch Fireworks.

Reggie M. 
Rating:
1.0

The trailer that rented has a wheel and tire that didn't fit. This became evident approximately 20 miles down the road with it smoking. The wheel had the wrong backspace and this put the tire against the trailer frame. I called the help line to get assistants, after 30 min on hold someone answered and immediately hung up. I called a towing company to bring me a correct wheel and tire. They fixed the problem and I was able to continue. I was charging 580.00 from the Tow company for the tire and after hours service call. Not to mention I was stuck on the side of the road for almost 3 hours.

Thomas W. 
Rating:
5.0

Customer did not leave a comment.

TERRY S. 
Rating:
5.0

Tom, was most helpful and friendly and had me on the road with a trailer in no time at all.

Richard M. 
Rating:
4.0

Customer did not leave a comment.

Thomas F. 
Rating:
3.0

Customer did not leave a comment.

steve M. 
Rating:
5.0

Customer did not leave a comment.

Jay M. 
Rating:
4.0

Had to go rent from this place at last minute because existing reservation at other location did not have my truck I had reserved. No notice and no assistance from U-Haul on changing location. Cost me valuable time in my moving plan.

JEFFREY W. 
Rating:
4.0

Customer did not leave a comment.

Frederick S. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
3.0

Site was not staffed per it's listed hours of operation.

Eric S. 
Rating:
5.0

Very easy to deal with. Very helpful.

EDWARD S. 
Rating:
5.0

The crew here is the Best anywhere!! Don't believe the negative things said. Those people lie.

Jack N. 
Rating:
1.0

I was at the location at 10:40 AM 20 minutes early. No one was at the office, I tried to call, no answer, left message. I didn't know what to do, so I called uhaul… couldn't get anyone. I called the pick up store in Greenwood, no answer. Then m, I assume the owner came flying into the parking lot driving like an idiot… almost hitting my wife… then he started smarting off telling me to move the trailer, I said sure, where do you want it? Then he said “let me guess, you can't back a trailer” I said I can back a trailer just fine, asked him to tell me where he wanted it… I put it exactly where he wanted it as he was giving me hand signals to back it and where to stop. All good I asked? He said yes. He proceeded to unhook the trailer, then said the person that hooked the trailer was “an idiot and the hitch was upside down” (that would be your guy in Greenwood at pick up location) I said I disagree, the trailer worked perfectly and told him the guys in Greenwood were great. He then unhooked the trailer, did not chock the wheels, it rolled down the hill and hit another trailer. I told him the blankets, the hand trucks that I rented were in the trailer but now we can't get to them because of his unprofessional behavior… All was great except this jackhole. Then, today, Saturday the 18th, 3 days after return, this guy changed my credit card without permission. I called the credit company and reported his fraud. I plan to report this to police, BBB, and any other outlet possible. This guy is a total jerkoff. Uhaul can and should do better than put it's customers at RISK of having to deal with a dangerous psycho Also, my wife was videoing the trailer when this jerk recklessly

JEFFREY K. 
Rating:
3.0

Customer did not leave a comment.

Michael H. 
Rating:
4.0

A paved area for the trailers would be better instead of driving on sand

WILLIAM M. 
Rating:
4.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

Nothing

Cheryl M. 
Rating:
4.0

Customer did not leave a comment.

Richard A M. 
Rating:
5.0

Customer did not leave a comment.

Sabrina F. 
Rating:
5.0

very polite people.

BRITTNEY P. 
Rating:
5.0

Customer did not leave a comment.

Cristian O. 
Rating:
1.0

The parking lot is full of broken glass. The employee did not want to help me detach the trailer from my truck—I had to insist that he help me me. He claimed he could not provide me with a receipt stating that I had returned the trailer, with the return. This was after I waited 45+ Minutes at the Paris Island Gateway location and they then refused to accept the trailer.

ALBERTA R. 
Rating:
4.0

Manager(owner) great service

david L. 
Rating:
2.0

/

STEFAN S. 
Rating:
1.0

Nicer staff

Randy B. 
Rating:
5.0

Customer did not leave a comment.

Mead S. 
Rating:
5.0

Customer did not leave a comment.

Thomas I. 
Rating:
5.0

Excellent customer service

Rymario A. 
Rating:
5.0

Customer did not leave a comment.

Monica C. 
Rating:
5.0

Customer did not leave a comment.

Manuelita G. 
Rating:
5.0

Customer did not leave a comment.

Victoria F. 
Rating:
4.0

Get the man working there a full fledged office. He's working out of a shed.

Russell C. 
Rating:
1.0

This was not the location I asked for but sent there to get the truck ordered- however I got a larger truck at a much larger cost. Arrived for my 10am pickup at 9:50 and did not pull out with the wrong truck until 2-:30. The truck was dirty, smelled bad and was bare bones. Couldn't even plug my phone in for my 10+ hour trip. Terrible experience!

Terrilyn G. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Associate was knowledgeable and helpful

Damian K. 
Rating:
5.0

The guy that works there Thursday- Sat is a real Awesome guy ! knowledgeable and professional . This location is the only place I will ever go to for my UHAUL needs and I would recommend them to anyone who needs UHAUL services.

Darryl S. 
Rating:
5.0

Both Gentlemen were great to deal with.

Robert H. 
Rating:
2.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

Nothing. Easy experience. Representative was knowledgeable with a good personality.

Sims T. 
Rating:
5.0

Customer did not leave a comment.

Lawrence M. 
Rating:
5.0

Na

Helaine B. 
Rating:
5.0

Hard working older Dudes.

JAMES F. 
Rating:
3.0

This location needs extra help for it's peak times. There was one guy there to handle multiple customers that had reservations. It took me 1 1/2 hours to get a trailer. In addition, the previous day, I made a reservation for a trailer at another facility to arrive and find the only staff gone to lunch and banking. Returned 15 minute after the time stated to return and then advises me that they do not rent trailer, just trucks. The online site allowed me to reserve a trailer at this site. By the time I learned of this there was not enough time to rent at the other location and drive the 90 miles I needed to drive to pick up what I needed to pick up so I rented for the next day. I buy about $10,000 per year of a uhaul product and generally find it all goes quite well. Thanks, John

John M. 
Rating:
3.0

No comment

CATHERINE D. 
Rating:
5.0

Customer did not leave a comment.

Clifford B. 
Rating:
4.0

Customer did not leave a comment.

Michael R. 
Rating:
1.0

The owner was rude, dishonest, and forgetful. He tried to overcharge me and I caught him. I could go on with great detail. I'll just say he was the worst U-Haul experience I ever had.

Chris H. 
Rating:
5.0

Mucho ayuda sustantivo

JESUS A. 
Rating:
1.0

The person we rented from was excellent. The person that we returned the trailer to was horrible - verbally abusive, cursing and threatening. He claimed to be the owner. Don't go there.

MARY C. 
Rating:
5.0

Customer did not leave a comment.

Tiffany L. 
Rating:
5.0

Nothing

Nicholas W. 
Rating:
5.0

Satisfied!! Hauled to Va from SC. Flawless, no worry haul, came with roadside assistance.

Henry V. 
Rating:
3.0

The location was convenient for our purposes but it is just a sand/dirt lot with a lot of uneven ground/slope. The UHaul trailers were scattered everywhere. No one was the location when we arrived at mid-day. There was not anywhere to wait since this location just has a small shed office. Both my wife and I called several times but just voicemail. We needed to get the trailers turned in and get that done so we could get back to unpacking. The UHaul app wouldn't load on my phone, so I had to unhook both trailers we rented (6x12 and 4x8) and manually push them out of the way. It was hot and exhausting. Finally the attendant showed up in a car just as I started to leave a voicemail about us dropping the two trailers off. The online receipts showed that we dropped off around 3pm when in reality we left the UHaul yard before 1pm. I didn't see any late charges so I guess that didn't matter anyway.

Mark G. 
Rating:
1.0

Was over charged. Was charged 269.00 for a three hour rental.

Debra G. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Dwane and Tom were helpful.

william S. 
Rating:
5.0

Duane , Honestly I've never been treated bettr Excellent customer service fast and Courteous care especially during stressful times Thank you knowing your job, getting me right back up on my feet was greatly appreciate it!

shannon R. 
Rating:
2.0

Get a written quoit because they change the price in two days

David H. 
Rating:
5.0

Had originally scheduled the reservation the day before at “ Problem Solvers” on Parris Island Gateway in Beaufort, SC and the owner decided not to open during her published hours for the pickup. Guess she didn't have enough business to open that day. This is the second time I've had difficulty with a reservation time with the Problem Solvers location, the first time she showed up an hour later than the confirmed reservation time. I will never use Problem Solvers again. Kobuch Fireworks was great. They were even there after hours to help me drop off which I didn't expect.

Anthony D. 
Rating:
5.0

The gentleman who handled the entire transaction did a great job in very trying circumstances - he never lost his patience or demeanor!

WILLIAMANTHONY E. 
Rating:
1.0

Had to wait two and a half hours for my rental seems pretty ridiculous this has never happened in the past

Maria Del D. 
Rating:
2.0

Customer did not leave a comment.

Justin G. 
Rating:
5.0

Customer did not leave a comment.

Frank W. 
Rating:
3.0

He needs to hire more help for this location. I waited over an hour in line to get my vehicle because there was only one associate and so many customers! That was a real negative. The fella was nice however - just under-staffed.

Owen Dudley J. 
Rating:
5.0

Customer did not leave a comment.

NEAL G. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

Hannah H. 
Rating:
3.0

I returned the vehicle after hours.

Joseph L. 
Rating:
5.0

Customer did not leave a comment.

Christal R. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER M. 
Rating:
5.0

Customer did not leave a comment.

Jeanne R. 
Rating:
4.0

Customer did not leave a comment.

JOHN F. 
Rating:
5.0

The man that helped me was great he was very kind and efficient pleasure doing business with him

Timothy S. 
Rating:
5.0

Customer did not leave a comment.

RICHARD S. 
Rating:
5.0

Very easy to deal with. Really helped me out.

Matthew L. 
Rating:
5.0

Organized, Efficient and Detailed. This location should be a model for U-Haul!

Remer L. 
Rating:
5.0

Great service, easy and fast process. Perfect for the work I needed to do.

Scott C. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER L. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER M. 
Rating:
5.0

Customer did not leave a comment.

Howard D. 
Rating:
5.0

Very easy to drop off

CARRIE T. 
Rating:
5.0

Customer did not leave a comment.

Peter S. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

CRAIG B. 
Rating:
3.0

Well I have to say that darryle was cool and the owner was cool as well ...however 3.5 hours later is when I left this facility !!!!! That is an abhorrent amount of time to WAIT and on top of that that was just the beginning of my UHAUL debacle trip

Kevin B. 
Rating:
5.0

The gentleman who helped us was friendly and helpful. He was straightforward letting us know about a slight spot in truck so we could document it at pick up.

Daron M. 
Rating:
3.0

Customer did not leave a comment.

Jeffrey H. 
Rating:
4.0

Friendly and very helpful!

William E. 
Rating:
5.0

Customer did not leave a comment.

Mateusz D. 
Rating:
3.0

Customer did not leave a comment.

Robert P. 
Rating:
3.0

Just one individual working. There were 6 people waiting to pickup their trailers/trucks. I just needed to drop off the trailer I rented. If I had waited in line, it would have taken at least 2 hours to simply drop off the trailer so I stepped forward and approached the man asking if it was ok to just drop it off and leave. He said sure (he was nice) but I felt uncomfortable not having received any document referencing the drop off. After I left, I called your 1-800 # and spoke with an excellent customer-focused lady who assured me all was good. I appreciated her! Wish I had remembered her name.

Wayne T. 
Rating:
3.0

Customer did not leave a comment.

Donald M. 
Rating:
5.0

Customer did not leave a comment.

AMBROSIO R. 
Rating:
3.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

Bonnie O. 
Rating:
5.0

Customer did not leave a comment.

Raymond D. 
Rating:
3.0

I was dramatically over charged

keats D. 
Rating:
4.0

Man running the place was very helpful with directing how to drive with a trailer!

Ellora M. 
Rating:
5.0

Customer did not leave a comment.

David W. 
No reviews have been submitted for this location.

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