Customer Reviews for LA Motors

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of LA Motors

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Antoinette J. on

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JONAS M. on

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james C. on

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Wayne E. on

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the fender light on the right side was not operative

Donald R. on

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I wanted to pick truck at a location close to our house due to our time frame this location seem to have numerous trucks in the lot but we were sent to Springs Road on the other side of town to get a truck when I received confirmation the girl on the phone was kind enough to get our truck a day early at the same price however the whole process would have been eaiser if we could have picked up closer to home

Benita B. on

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alberto V. on

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CRYSTAL S. on

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Alex is GREAT! Great service, quick and flexible. I will definitely use them in the future if I have any other needs!

David R. on

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Attendant was helpful but the computer was v e r y slow....took almost 45 min to checkout...with no one else waiting to be helped. I was hoping by pre-registering that that would make it go really fast...NOT

bruce B. on

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T Robert W. on

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alberto V. on

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Alberto Vazquez - the customer gave incorrect contact information that disclosed his sensitive and confidential information. You should require customer verification before using them as valid contacts. Please remov my email from your records.

LINDA H. on

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richard P. on

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jeff F. on

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education of service

David K. on

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Tonya R. on

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The customer service was great! No improvement needed.

james W. on

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Make it clear what the mileage cost is. Alex told me it would be .69/mile and I was charged .99/mile.

Dixie H. on

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Michael A. on

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crystal B. on

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Amanda C. on

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Linda M. on

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The agent was very helpful in explaining all about the equipment, the fuel type, the amount of fuel to leave in the vehicle. Everything went very smoothly. Thanks!

Debbie S. on

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Nothing. We have rented from this location on several occasions. Very accommodating and friendly.

joe M. on

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BRIAN G. on

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The personnel on location need a LOT more training in the U-Haul systems.

mark W. on

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MICHAEL A. on

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SHELDON M. on

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Coleen P. on

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The person that processed my rental has NO CLUE what she is doing. She needs to be retrained or replaced. I had a pre-existing reservation in the computer....one of many that I have made. I had my reservation number with me. But she stood at the computer tapping keys, while I stood there waiting, for 15 full minutes, saying nothing, asking no questions.....looking for my reservation. Then I started asking questions.....I gave her my information verbally....twice. She still could not find it. I asked her if she wanted my reservation number....gave her that....she still could not find it. She ended up calling for help to another employee. Thst didnt help either. Ended up typing my information in manually, while I spelled it word for word. And she STILL GOT IT WRONG. My name, address were both wrong. And she typed in a city as my destination that does not even exist. It took over an hour to actually take possession of the truck. We had time commitments with moving help and she screwed all that up. We were late and that cost us money and man power time. She never walked outside to verify any existing truck damage, gas level or mileage..just handed me the contract. To make matters worse, the truck was in poor mechanical condition. There was so much "play" in the steering wheel, it was very difficult (and very scary) to drive, and worse when it was fully loaded. Then it downshifted when it should not have, while it was loaded. It was truly a horrible experience, thanks to her. She has no business processing rentals. I have rented a lot of trucks recently......FOUR TIMES in a few weeks actually. And have spent A LOT of money with this company. I should not have had my already-stressful situation complicated by this woman's blatent incompetence. And she was not even sorry! No apology! All the other rentals were mostly pretty smooth...except for this one. And I was FURIOUS. Then....when I returned the truck, there was a mileage overage discrepancy! Well, of course! It was never verified! I guess that I should have done that! But after being made to he LATE, thanks to her, I didn't. So dropping off the truck necessitated MORE extra time, and a call to a manager. More of my time.... wasted.....thanks to an inept employee. Just a disastrous rental, all the way around.

GREG C. on

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Daniel N. on

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excellent person at desk

Greg C. on

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Daniel N. on

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carl B. on

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Excellent staff and service

charles P. on

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Shady uhaul place, they first tried to get me on the gas and milage before I took off in it. Saying it was full but had half a tank. I showed the manager and he still tried to a argue the gas, when you could see it was clearly half a tank. Then after drop off they charged my card again for something they can't even tell me what it was for. Garbage place, want ever go back.

daryl B. on

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Ed F. on

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Dieter M. on

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Christina A. on

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Very helpful.

Sean A. on

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charles N. on

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Make it where you can just pay for the fuel used instead of having to take the truck back out to get fuel. Ridiculous!!!!

MARYANN O. on

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matthew M. on

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SIMONA L. on

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JERRY H. on

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The staff were very friendly and easy to work with. Made it easy to complete the transaction for pickup and return of the trailer. Definitely will recommend this site and continue to use in the future.

THOMAS S. on

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Unfortunate we damaged to car we were loading on the car carries do to poor carrier design. The ramps were to short and the front stops one inch to high.

Tim B. on

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Not a thing,easy,quick,and friendly.

FRANCES W. on

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Very good customer service, friendly and profesional. Helped me with all my needs and even helped me find movers. I have already recommended this location to friends and plan on using this u-haul location again in January when I move again. Iam great full to have had such a pleasant experience, it's hard to find good customer service these days. Thanks again from Frances Wimberly

Richard D. on

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Finish the in service training of the woman who was helping me. She was very nice but needs further instruction.

ASHLEY PAIGE C. on

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robert J. on

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Everything was Great

patrick S. on

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david B. on

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Michael S. on

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They have ripped me off once before. Also the male was rude to my wife when she picked up my deposit today (Sept 26 2016).

Matthew H. on

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laura B. on

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The trash was overwelling in the cab. Grannys attic was full of red mud and the entire staff was rude. Also, the ramp had a piece broken making it extremely hard to deal with. Had to request some refunding due to the guy not charging me correctly.

Terri H. on

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Cargo area and ramp had mud on them. Truck was low/leaked oil. Had to add 3 qts before beginning our trip and another along the way.

ANNETTE LANG C. on

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robert J. on

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I think anyone would be satisfied with the way you handle everything.

kathy C. on

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Verify email addrsses

Joe J. on

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Have a variety of plugs for trailer lights my OEM light hook up would not work, so I had to go by one

LOUIS K. on

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Mike M. on

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jonas M. on

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ELIZABETH SWING M. on

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Allen M. on

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I didn't go in but a guy met me in the lot and said he would check the trailer back in the system and he did

robert J. on

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Everything was good

Clarence H. on

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robert J. on

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First time,the service was great, trailer was clean and pull very good on the road, I will be calling them again soon

Ross C. on

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Trailer was not at location I reserved. I had to go across town to another location which cost me time and money. I did not even receive an apology for the delay. Customer service at original pick up location was horrible. Would not recommend that location.

Carolyn H. on

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Just make sure you explain the terms better,but I was very pleased with u hual I will tell others.

Vince M. on

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Jermaine T. on

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Needs better customer service.

Robert L. on

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Terry H. on

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they were very helpful and tried to meet our every needs

eric F. on

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LASONDRA B. on

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JAMES S. on

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Thomas M. on

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AVOLENE B. on

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PAMELA S. on

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Very helpful and easy to work with. Thanks!!

CINDY V. on

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have more choices

STANLEY R. on

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ALEX H. on

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The staff is very friendly. The owner (Alex i believe his name was) actually was closed but helped us out and didn't turn his customer away. I truly recommend this location to everyone. Wonderful service with each visit I've had which totals to 3 times.

KATHERINE P. on

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All went well.

TAMMY B. on

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The truck was ready to go when I arrived, and I received a confirmation call on the day that I was to pickup the truck.

BRADFORD M. on

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SONYA A. on

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the two Hispanic males that helped us with our pick up went above and beyond their call of duty. They were very thorough and knowledgeable of the trucks and equipment. I would highly recommend them to friends/ family.

BRAD H. on

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JANET A. on

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Jason R. on

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RAYMOND P. on

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kirsten M. on

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Easy drop off

RICHARD B. on

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Owner was nice and personable, but the truck was not ready. Even though I had reserved the truck, the truck was dirty and I wasted 30 mins. because I had to wait while they cleaned the truck.

LISA P. on

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I reserved a trailer 24hrs in advance got there on time they had given it to someone else had to take what I didn't reserve and had to spend double the money

SHARON G. on

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We called ahead and reserved a truck, when we arrived they gave the truck to another customer. So we had to get a bigger truck than we need and we were not expecting to pay the additional amount.

Clayburn D. on

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TERRY R. on

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Brandon S. on

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