No one was there. The app check in took forever to load and I had to call the 800 number and wait for 20 minutes before a rep was able to help me.Paul H.
Customer Reviews for Lagez Auto Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Peggy P.
Customer did not leave a comment.STEVEN W.
remove that locationPhillip M.
This location could be the example for the pickup location.Dale B.
Customer did not leave a comment.Dan S.
Customer did not leave a comment.Daniel S.
The individual who was there when the trailer checked in never showed that the trailer was returned. We received several phone calls asking where the trailer was. It was returned Friday afternoon around 3:30pm. My brother had to go back to the location asking them what was going on. Even as of yesterday I received a phone call asking where it was.Pam M.
The owner made me load my car on the auto transporter in the middle of the highway, on the median. When he attached the transporter to the moving truck, I asked if I can load my car there. There being a big open field next to the building. His response, yes, but he has no responsibility loading it. I understand that, due to liability issues. But when I went to go grab my car, he came speeding by, and parked the U-haul in the middle of the Lecanto Highway. And had me load it there. Walking through 3 lanes of traffic, and having cars whip by at 50mph. Worst experience I ever had. And this was already after waiting for two hours. He messed up my reservation, and was completely incompetent. Beause of U-hauls lack of standards on who can and can not be a dealer, I will never use u-haul again. Penske and Budget I'm confident would never have a customer load a vehicle in the middle of a highway. I have pictures as proof. At the time I couldn't even believe it, and that's why I took out my phone to take a picture. I was do upset, I didn't even bother saying anything, I just didn't want to make things more unpleasant than they already were. I will take the higer deck height any day over this type of experience. The truck smelled terrible of cigarettes, and it leaked. I had furniture and boxes damaged as a result. Looking to move????? Do not go with u-haul. I'm a long time user, but never again.Johnath M.
The equipment was not very accessible and tucked away in a side yard that was hard to get too.KEN F.
Customer did not leave a comment.Mary M.
Spoke very poor English and were difficult to work with. I turned in my trailer to them on a Sunday and followed up with a call on Monday.Richard P.
They were all very nice and friendly to me. They helped me right away. Very nice people. Thank you so much. You guys are great..anthony G.
Customer did not leave a comment.Cuthbert V.
Customer did not leave a comment.william M.
Customer did not leave a comment.PENNY H.
Customer did not leave a comment.Ollie L.
Property wasn't up to par, basically no room to turn around. Additional cars and trucks on premises not related to U-Haul. Staff worked at a car garage not related to U-Haul, no office available.Calvin B.
Assistant connected the trailer without incident, despite the searing heat and humidity.ERIC S.
Customer did not leave a comment.Sheila B.
Easier application and pick up. Time consuming process.ralph D.
Customer did not leave a comment.james B.
Customer did not leave a comment.Paula H.
Customer did not leave a comment.david F.
Try and add More drop off location s I went drop off a mile from my destination which was not my drop point which when i had done me the last reservation online me said it was preferredRichard B.
I don't think he knew but the furniture blankets were covered in rat pee and poop. Didn't use was discusting.Jake C.
Customer did not leave a comment.Bonnie P.
Looked like a junk yard. Employee was dirty along with facility looked like a dump. Junk cars outsidejohn S.
Customer did not leave a comment.LINFORD M.
I had a hard time fitting through the exit with a large motorhome on the right and a tree on the left. I had approx 6 inches on each side. The lock on the truck was extremely hard to open. Myself and 3 adult children all tried and finally one of my kids pushed really hard on the lever to get it opened.Michael P.
Customer did not leave a comment.LINFORD M.
Customer did not leave a comment.Robert B.
Customer did not leave a comment.ANDREW M.
Customer did not leave a comment.Paul D.
Customer did not leave a comment.Scott M.
I stated I did not want insurance. They still charged me anyway. $14 I did not want to spend.bascos C.
Customer did not leave a comment.Ralph C.
Customer did not leave a comment.Daniel L.
Customer did not leave a comment.James Mark K.
Nothing. Was greatgordon D.
Mr. Orlando is courteous and professional. It was very convenient for me to rent a U-Haul trailer there and it was a very nice experience. Thank you very much!Robert N.
The only thing I would say is that I ordered the truck on the website for 7 am. When we got there to pick it up, the sign on the door says they do not open until 8 am. They need to update U-Haul with their new opening time. The owner was very good and did apologize that they had changed their time.Maria T.
Customer did not leave a comment.Jessica K.
Customer did not leave a comment.Al K.
I WAS THERE FROM 7 15 AM TO BE PICKUP 7 30 AM NOT UNTIL 8AM BEFORE SOME ONE TURNUP THEN IT 20 BEFOREI GET ITLINFORD M.
Truck was not clean. Poorly speaking English. Left a glass in the truck and dropped off on Sunday. Called them Monday morning to see if I can come and grab it and the rep on the phone told me they threw it away. Went to the place to confront them and they had it in the trunk of there personal vehicle. Will NEVER do anything with them again.Jesse W.
Had a big problem with computer reservation, had to phone, 1 hour wasted, u hauls fault.james T.
Could not pick the drop off location I wanted which was closer and easier to find.Galen C.
Customer did not leave a comment.christopher T.
Obtaining a U Haul was originally a hassle. We went tho a place in Lecanto next to our storage unit, but they didn't have the size we needed. The guy read helpful, and was on the phone finding out where we could go. We were sent to Ace in Inverness, where we met Larry, and he was beyond rude as could be. His tone was very rude and demeaning, and only had negative things to say about other U Haul employees, specifically area management. After being led to and treated poorly by him we went back to the first guy who called corporate to help us find where to go. We were sent to the auto place. The staff was quick and friendly. We were able to get what we needed to get the job done.tiffany P.
Customer did not leave a comment.Alison H.
The people working there seemed very flustered and quite honestly unsure of what they were doing. Our rental was supposed to be ready by 3pm but when we came in he said he was very busy working on cars and to come back in half an hour.Kelli Q.
Customer did not leave a comment.John R.
Trailer was located on the back of an unmoved lot almost in the woods. Got Mosquito bites all over me during hook up. Got home to discover the door didnt close all the way. Had to go to home depot and spend $25 on a special cable lock to secure items inside.JAMES W.
EXCELLENT SERVICE I WOULD HIGHLY RECOMMEND.WILLIAM C.
Customer did not leave a comment.Sandra H.
Customer did not leave a comment.Robert H.
Match the 20% discount that Budget Truck givesTAMMY D.
Customer did not leave a comment.Cheryl J.
Sam was very professional and made sure that I got a truck when I needed it.douglas I.
Customer did not leave a comment.
I don't know, but i was very satisfied with the help and equipment.mitchell A.
Customer did not leave a comment.William M.
Made things very easy for a first timerRon W.
wind shield was filthy,,, a lot of play in the steering wheel,, while in a rain stor5m, the roof leaked and got water on one of my Flat screen tv and a few other things,, but when I reached to get the tv out of the truck,, not knowing it was wet,, it slipped pot pf my hands and cracked,, I feel you owe me for the price of the tv,, plus the owners son at the pick up site was a complete ass,,,,, please CONTACT M,E A S A P,,,, JHLECCO1955@GMAIL.COMJOSEPH L.
Customer did not leave a comment.WILLIAM A.
Customer did not leave a comment.Don B.
Not happy with experience. Was charged for 2 days when only rented equipment for one day. When I filed a claim to get my money refunded, I was told I would receive my refund within 72 hours. It took 10 days to receive my refund that should not have been charged in the first place. This is unacceptable.CHRIS B.
Customer did not leave a comment.LINFORD M.
Sam was friendly and professional represented U-Haul well a good experienceRANDY M.
GOOD PEOPLE EXCELLENT SERVICE.WILLIAM C.