Customer Reviews for Loon River Truck Wash

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Loon River Truck Wash

Overall rating:

Miranda G. on

Rating:

When I first called to book this equipment, I was having trouble hearing the manager on the phone. It sounded like his connection was not very good, and I also wear hearing aids. After I asked him to repeat himself a few times, he replied "mam, I don't have all day." I let this slide, no big deal. I picked up the truck and started my move. Later that afternoon, a female employee from Red Earth Creek called me and asked if I could drop the truck off 3 hours earlier than my scheduled drop off time. I explained that this wouldn't work for me. Later that same evening, a manager from Grand Prairie called and asked me again if I could return the truck 3 hours early. Again, I explained that it really would not work for me. He then offered me 100 dollars cash back if I could return the truck that same evening, a full night before my drop off time. Once again, I said I could not. The next morning, I left to drop off the truck. It was due back at 12pm. At 10am, I got another phone call from a young employee at Red Earth Creek asking if I was close by yet because he had people waiting on the truck. When I did get the truck there, a full hour before my drop off time, the employee told me I owed 173 dollars. I explained that I had initially stated I would drive about 350 km, but I ended up driving 460 km. But at 69 cents per km, that extra 60 km is far less than 173. So I asked what I was being charged for. The employee responded that he did not know, but that the computer is always right. After refusing to pay until I understood what I was being charged for. So the manger called and was put on speaker phone. I explained that I was willing to pay if someone could just tell me what I'm paying for. The manager also did not know, but reiterated that the computer is always right. I tried to explain that I I only went over my estimated distance by 60 km, but he cut me off. I guess I was speaking loudly because I wear hearing aids and hos building is attached to a loud car wash. But he told me to stop yelling or he would hang up on me. At this point I had been in the building for an hour and I was near tears. I just agreed to pay a fee of 117 dollars and I left. I still do not know what I paid for. Uhaul has not made this move easier. It made my move more stressful than it needed to be.