Customer Reviews for Lowell Carlovers LLC
(U-Haul Neighborhood Dealer)

238 reviews

11729 Fulton St E   Lowell, MI 49331

(616) 897-5629

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(616) 897-5629

11729 Fulton St E
Lowell, MI 49331

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

CURTIS JOHN C. 
Rating:
5.0

Customer did not leave a comment.

CURTIS JOHN C. 
Rating:
5.0

Those guys at that shop that helped me out were awesome! Super helpful.

LUKE PAUL Z. 
Rating:
5.0

Customer did not leave a comment.

Brent T. 
Rating:
5.0

Customer did not leave a comment.

DANIEL LEE M. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL LYNN B. 
Rating:
4.0

Trailers need to be parked near pavement during winter

JEFFREY M. 
Rating:
5.0

Customer did not leave a comment.

BRIAN THOMAS W. 
Rating:
4.0

I was expecting that the agent would accompany me as we did the vehicle pre-inspection. Not a big deal to do the self-serve web based method... just wasn't aware that would be the process used.

PAUL DANIEL B. 
Rating:
3.0

This was an after-hours dropoff.

Randy B. 
Rating:
3.0

Location person didn't clean the snow from windshield . It had snow all over it . There was some sort of oil smell in vehicle while driving . Got headache .

PARVINDERJIT S. 
Rating:
5.0

Customer did not leave a comment.

Ryan G. 
Rating:
5.0

you cant

Janice O. 
Rating:
5.0

Pickup and service was fine but the truck was not in good running condition. Felt like it was going to fall apart, radio had a constant short so the eletrical reset every couple seconds. When turning the truck made loud horrible noises that sounded like they came from hell itself. Truck even died on me once while driving. Pretty dissatisfied with the equipment.

Matthew L. 
Rating:
5.0

The two gentlemen at the location were very helpful. They were professional and helped me get hooked up and on the road very quickly. Much appreciated!

SHANE AMBROSE O. 
Rating:
4.0

Customer did not leave a comment.

CHARLES LLOYD L. 
Rating:
5.0

Customer did not leave a comment.

janine M. 
Rating:
4.0

Customer did not leave a comment.

Aaron H. 
Rating:
5.0

Customer did not leave a comment.

Raul P. 
Rating:
5.0

The app was horrible. Completely useless, nothing worked... it made working with UHaul a waste of my time. Way too much time to pickup truck due to buttons not working and app not responding. Eventually was able to get a person to convert to manual pickup and eventually got on our way.

Chad S. 
Rating:
5.0

You made it extremely easy! We'll use you all again. THX!

George G. 
Rating:
4.0

Customer did not leave a comment.

Leah S. 
Rating:
5.0

Customer did not leave a comment.

PAUL ALAN B. 
Rating:
5.0

Customer did not leave a comment.

STEVEN FRANCIS W. 
Rating:
5.0

They were great with returning the trailer, which was a last minute change in return locations. Was very helpful in unhooking the trailer. Couldn't ask for better service.

Connie R. 
Rating:
5.0

The guys at this location were super kind and courteous. It was a very cold morning (low 30's) and they warmed up the truck for me and made sure all the frost/ice was removed from the windows of the truck.

Heather A. 
Rating:
4.0

The computer was slow to respond to clerks input

Thomas P. 
Rating:
4.0

Customer did not leave a comment.

Dan E. 
Rating:
5.0

The gentlemen who helped me was very friendly and professional. It was a pleasant experience and I would be happy to do business with him again.

Jason I. 
Rating:
5.0

Movers moved quickly and did not damage my belongings

Marcos M. 
Rating:
4.0

Customer did not leave a comment.

tom D. 
Rating:
5.0

The web site to reserve was super simple to use, and I am not a wiz on the pc..Lol So I appreciate that. The guys were terrific. Had the keys to us and explained everything and off we went. I will definitely use this Uhaul service again !

KRISTENANN F. 
Rating:
4.0

Customer did not leave a comment.

Bonnie B. 
Rating:
5.0

The staff was great. There were several choices of Sizes of vehicles and the U-haul van fit our needs perfectly.

MAUREEN BODEAU M. 
Rating:
5.0

Customer did not leave a comment.

THOMAS WILLIAM C. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM DAVID F. 
Rating:
3.0

Please be more thorough with cleaning the cab. The truck provided to me had a strong odor of marijuana.

Clayton B. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS GUY L. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY FRANK U. 
Rating:
5.0

Customer did not leave a comment.

Tamara N. 
Rating:
5.0

Great experience, but when first Arriving it took a minute or two before I was attended too. Having someone in the office at all times would help.

James E. 
Rating:
4.0

Customer did not leave a comment.

Suzette B. 
Rating:
5.0

Customer did not leave a comment.

Jake P. 
Rating:
5.0

Customer did not leave a comment.

GARY LEE C. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

Customer did not leave a comment.

TYLER DANIEL S. 
Rating:
3.0

The UHaul computer system needs help. Did not have the trailer I rented as in Lowell, MI. This not the first time I have witnessed this.

ERIC PETER N. 
Rating:
5.0

Customer did not leave a comment.

Heather E. 
Rating:
5.0

Great customer service and knowledgeable people

jim W. 
Rating:
5.0

Young man in charge was very helpful and knowledgeable.

MICHAEL LYNN B. 
Rating:
5.0

Customer did not leave a comment.

Brett B. 
Rating:
5.0

Customer did not leave a comment.

COURTNEY LEIGH M. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Customer did not leave a comment.

Bill R. 
Rating:
5.0

The gentlemen at the Lowell Car Lovers location did an outstanding job of taking care of me! Professional, friendly, and prompt :) They are my go to now if I need to rent a moving vehicle and that goes for my sister in law and my bff also!

Chris R. 
Rating:
5.0

Customer did not leave a comment.

STEVE S. 
Rating:
4.0

Way too expensive. I would not use uhaul again. The milage fees are outrageous.

Richard D. 
Rating:
5.0

went smooth with great service.

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

Alan C. 
Rating:
5.0

Convenient location, easy rental, and a knowledgeable service agent helped us. Thanks for great servoce!

Jean H. 
Rating:
5.0

Customer did not leave a comment.

kathy L. 
Rating:
5.0

Customer did not leave a comment.

Curt C. 
Rating:
5.0

Awesome first time experience! Thank you

GARY T. 
Rating:
5.0

Customer did not leave a comment.

Curt C. 
Rating:
5.0

Customer did not leave a comment.

Aaron V. 
Rating:
4.0

Do not use the movers helpers. Very poor business people who ultimately did not show up

Daniel U. 
Rating:
4.0

Customer did not leave a comment.

Jake L. 
Rating:
4.0

Check out was very cumbersome though and took over an hour. Mobile checkout is okay if there is no glitches. As soon as there is, it's a total pain. Equipment was good though.

Joshua C. 
Rating:
5.0

The return place was closed which was only 3 miles from my new house when I called the return number they had me going 25 miles one way from my house and it was very difficult to have them change it to the closer drop off place

Jeffrey C. 
Rating:
5.0

Customer did not leave a comment.

Makayla R. 
Rating:
5.0

Just left it in the parking lot after-hours. Seems to be enough room for multiple drop offs.

nathaniel M. 
Rating:
5.0

Customer did not leave a comment.

curt C. 
Rating:
4.0

Although I think I got a better rate in ionia for the same equipment, the person helping me was above average in friendliness, politeness, and knowledge.

Charles S. 
Rating:
4.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

ROBERT N. 
Rating:
4.0

Customer did not leave a comment.

Steve M. 
Rating:
5.0

Customer did not leave a comment.

duane K. 
Rating:
5.0

Very pleased with the check in and getting the trailer ready to go. Seamless process.

Norman W. 
Rating:
5.0

Customer did not leave a comment.

curt C. 
Rating:
5.0

Staff caught gear I almost left from haste, saving inconvenient catch up.

Gary R. 
Rating:
4.0

Customer did not leave a comment.

Constanceelizabe F. 
Rating:
4.0

Only small sized unit available, but uhaul representative was very helpful and made it work.

Gina S. 
Rating:
4.0

Customer did not leave a comment.

Daniel C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
4.0

Customer did not leave a comment.

Carl T. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL V. 
Rating:
5.0

Customer did not leave a comment.

arthur A. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Customer did not leave a comment.

Roger S. 
Rating:
4.0

Customer did not leave a comment.

Doug L. 
Rating:
5.0

Great location. Lots of open space to back up and pull around. Friendly staff.

Beth G. 
Rating:
5.0

Customer did not leave a comment.

Monica S. 
Rating:
3.0

Don't deny the existence of the location in Lowell when a resident of the area is telling you it exists because he's driven past it 100 times at that point.

John B. 
Rating:
4.0

Customer did not leave a comment.

Robert Y. 
Rating:
3.0

There were holes in the side of the car dolly, but otherwise it was in good condition. I couldn't use it as it was too high to get the car onto it, so cannot comment on how it worked.

Cindy S. 
Rating:
4.0

Customer did not leave a comment.

Kevin F. 
Rating:
3.0

Everything was great except the whole after hours and app thing. We were to pick up our truck at 5:30 and did not finally get the key and app going till an hr later. When you look online for a number for help it directed us to a guy that had no clue why his number was attached? We finally walked around front and my husband got a guy from the shop next door who happened to have key. That would have been nice to know from the start. Other than that truck was in great condition.

carey V. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Daniel N. 
Rating:
3.0

Please make sure the rental equipment is in proper working condition. Appliance dolly had broken stair tracks, and the passenger side rear view mirror on the truck was loose and wouldn't stay in place.

Benjamin S. 
No reviews have been submitted for this location.

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