Customer Reviews for Marys Place
(U-Haul Neighborhood Dealer)

505 reviews

22556 Loyalist Pkwy   Trenton, ON K8V5P7
(South of Walmart down 2nd Dug Hill rd)

(613) 392-2006

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 8 am - 5 pm
  • Sun: 10 am - 5 pm
Special Operating Hours
  • 7/27/2021 - 7/28/2021: 10:00 am - 3:00 pm
  • 8/1/2021: 10:00 am - 12:00 pm

Services at this Location:

Contact Us

(613) 392-2006

22556 Loyalist Pkwy
Trenton, ON K8V5P7
(South of Walmart down 2nd Dug Hill rd)

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 8 am - 5 pm
  • Sun: 10 am - 5 pm
Special Operating Hours
  • 7/27/2021 - 7/28/2021: 10:00 am - 3:00 pm
  • 8/1/2021: 10:00 am - 12:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

ROBINA P. 
Rating:
5.0

Customer did not leave a comment.

RICHARDW B. 
Rating:
5.0

Customer did not leave a comment.

RICHARDJ M. 
Rating:
5.0

Customer did not leave a comment.

jason C. 
Rating:
5.0

Nothing. Customer service was excellent here

CARMELO B. 
Rating:
2.0

The interior of the vehicle smelled like cigarettes and the brakes squealed. Thanks again.

Adam B. 
Rating:
5.0

Great service.

David W H. 
Rating:
5.0

Customer did not leave a comment.

Matt B. 
Rating:
3.0

Drop off site was closed

John B. 
Rating:
5.0

Customer did not leave a comment.

Martin A. 
Rating:
5.0

Customer did not leave a comment.

GEOFFREY W. 
Rating:
2.0

Customer did not leave a comment.

ADAMD T B. 
Rating:
3.0

Self service

Ken C. 
Rating:
5.0

Owners were friendly and great to deal with. I would definitely use their U-haul location again.

Bernie S. 
Rating:
5.0

The two Garys just need to keep providing the excellent service they always do. Great service; very accommodating!

CHRISTOPHER G. 
Rating:
5.0

Top Notch friendly professional service!!! I highly recommend this Uhaul location

MICHELLEA T. 
Rating:
5.0

Mileage charge is a bit steep. Service was excellent and available when I needed it.

Barbara E. 
Rating:
4.0

NOTHING

ROBERTT R. 
Rating:
4.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Very friendly people.

PAULANDREW M. 
Rating:
5.0

Customer did not leave a comment.

Albert H. 
Rating:
5.0

Customer did not leave a comment.

DARRENR B. 
Rating:
3.0

Customer did not leave a comment.

jeff K. 
Rating:
3.0

Customer did not leave a comment.

JAMES T. 
Rating:
5.0

Very professional and efficient

rodney D. 
Rating:
5.0

Customer did not leave a comment.

Istok N. 
Rating:
3.0

This location needs more space to drop off especially if it is a 26 footer. They need space to park them. That's just my opinion.

Patty W. 
Rating:
5.0

Fridge dolly could use a design change. The metal stop for the holding belt kept popping off because it was to low. Something higher to hold the handle needs to be added, because when it popped off it was very dangerous.

NICHOLASM N. 
Rating:
5.0

dropped unit off after hours only. have rented equipment from here several times before no issues

Leslie T. 
Rating:
5.0

Both Doug(s) were courteous and helpful. I will be a repeat customer.

JASPER K. 
Rating:
5.0

Customer did not leave a comment.

JACEK S. 
Rating:
5.0

Customer did not leave a comment.

Mandy C. 
Rating:
5.0

I have always had great service from this location. Very friendly, helpful and knowledgeable! Great service!

Charlton H. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS C. 
Rating:
5.0

Asked for a 10 foot box and ended up with a 15 foot box. The bigger truck meant that I used more gas (lots more - and had tow off). While I understand it is very difficult to guarantee what a customer orders, I suggest that a gas rebate - discount be offered if a person does not get what they ordered. This would ensure that they don't overpay.

STEPHEND D. 
Rating:
3.0

Need to make sure gas gauge in truck and printout/contract given to client match.

BRYON Z. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
5.0

Encourage other renters to do an online checkin, to speed up the process. Maybe an incentive...

Judith N. 
Rating:
3.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

keith M. 
Rating:
5.0

Customer did not leave a comment.

CAROLYNANNE M. 
Rating:
3.0

People were great at Mary place location, very nice. My problem i had was with the trailer itself. The running and brake light wires in the trailer neck were corroded and worn through. I lost a day with the trailer trying to figure out where it was bad and rewire it.

Ryan W. 
Rating:
5.0

When the truck was returned Gary checked it back in and e-mailed the receipt to me. The only problem is that the receipt shows up crossway and when I tried to print it only half of the receipt was visible. The service was five star and I will be dropping in to discuss with Gary and I know he will help.

patrick D. 
Rating:
5.0

Thank you gentlemen. Great service.

Janet S. 
Rating:
5.0

All good. Thank you!

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Kimberly C. 
Rating:
5.0

I was satisfied with the entire experience, no need to change anything.

Robert F. 
Rating:
5.0

Gary was great! Got me in and out quickly. Hooked everything up for me and made sure I was safe. Great COVID precautions. I'll be back.

Greg M. 
Rating:
5.0

Customer did not leave a comment.

Joe T. 
Rating:
5.0

Excellent professional service as always. Thank you.

Paul K. 
Rating:
5.0

Customer did not leave a comment.

Pete V. 
Rating:
5.0

Customer did not leave a comment.

Patrick W. 
Rating:
5.0

Excellent service, tks.

CHRISTOPHER G. 
Rating:
1.0

I was charged a $25.00 cleaning fee upon return of the vehicle and was told he had never seen a vehicle returned in such poor condition. the vehicle was returned in the exact condition i received it!

Denis B. 
Rating:
5.0

Excellent and courteous service. As I think Curtis Mayfield once said: "Keep on keeping on"!

CHRISTOPHER G. 
Rating:
5.0

Help these good people keep doing their great job.

CHRISTOPHER G. 
Rating:
5.0

Always a pleasure to rent from that location.

Andre L. 
Rating:
5.0

Customer did not leave a comment.

pauline M. 
Rating:
3.0

Customer did not leave a comment.

allan F. 
Rating:
3.0

Took to drop off point the guys were good told them what I had been told..there was a slight overage which was reimbursed..all was good

Walter N. 
Rating:
3.0

Customer did not leave a comment.

Sonja H. 
Rating:
4.0

Customer did not leave a comment.

RAYMONDH M. 
Rating:
5.0

Customer did not leave a comment.

Chris C. 
Rating:
5.0

Customer did not leave a comment.

Emily S. 
Rating:
5.0

Marys Place was well managed and provided excellent service. The service for the Phone app, however, did not work well at any point - even when I returned home. I took pictures as directed when I dropped the truck off, but could not send them to close the account. I got home, and still could not send them, nor "Return the Truck" as indicated on the App. Please consider allowing customer to e-mail this information to avoid the surcharge for inspection. Thank you.

Ed H. 
Rating:
5.0

Customer did not leave a comment.

Debbie B. 
Rating:
5.0

Just keep up the good work and friendly attitude

helder D. 
Rating:
5.0

The online ordering was easy to use. When we showed up Gary had our truck ready. Gary was very pleasant and so were the other staff members. I definitely plan on using this location in the future!

Paul M. 
Rating:
5.0

Customer did not leave a comment.

Pierre G. 
Rating:
4.0

Customer did not leave a comment.

Brian K. 
Rating:
4.0

Customer did not leave a comment.

Lawrence B. 
Rating:
5.0

Customer did not leave a comment.

Mariette B. 
Rating:
5.0

Both of your reps (named Gary) have been extremely helpful each time I have rented equipment from them (which I have done many times over the past few years). I'm always treated with courtesy and respect. They are great examples of what "customer service" is all about. Tks, CG.

CHRISTOPHER G. 
Rating:
5.0

Customer did not leave a comment.

JAMES D. 
Rating:
3.0

Customer did not leave a comment.

Sonja H. 
Rating:
5.0

Very good customer service !!

Laila H. 
Rating:
5.0

Nice people helps me there

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
3.0

Customer did not leave a comment.

Albert C. 
Rating:
5.0

It was a perfect experience. Friendly staff

Roger C. 
Rating:
3.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Al C. 
Rating:
5.0

Customer did not leave a comment.

NELSONC P. 
Rating:
5.0

Delt with Gery, his attention to detail and over the top customer service was amazing. I have not had customer service this great in years.

Christian J. 
Rating:
5.0

Customer did not leave a comment.

Zach R. 
Rating:
4.0

Customer did not leave a comment.

Randall L. 
Rating:
5.0

Customer did not leave a comment.

Tricia P. 
Rating:
4.0

Customer did not leave a comment.

Brandon C. 
Rating:
3.0

Customer did not leave a comment.

barry M. 
Rating:
5.0

Earlier hours.

Brad F. 
Rating:
3.0

The man we dealt with was amazing. Would go back to this location because of him.

Keegan C. 
Rating:
5.0

Customer did not leave a comment.

Roberto R. 
Rating:
5.0

all was on the money no problems Thanks for everything Thanks George

George C. 
Rating:
5.0

Nothing to improve. Moving is one of the more stressful experiences in one's life and the customer service I received from Mary's Place before and after was one of the best I can recall. Thanks for everything!

Cameron F. 
Rating:
5.0

Everyone was very helpful and informative Will use them again

Melannie T. 
Rating:
5.0

Gary was extremely helpful and was outside the minute i pulled up ,fantastic fellow ,thank you so much Gary .

Thomas D. 
Rating:
4.0

Friendly interaction with staff. Good service!

RACHID K. 
Rating:
5.0

N/Aa

DAVID ARNOLD G. 
Rating:
5.0

Customer did not leave a comment.

Pierre G. 
Rating:
5.0

Customer did not leave a comment.

Hamish D. 
No reviews have been submitted for this location.

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