Customer Reviews for Marys Place
(U-Haul Neighborhood Dealer)

637 reviews

22556 Loyalist Pkwy   Trenton, ON K8V5P7
(South of Walmart down 2nd Dug Hill rd)

(613) 392-2006

Hours

  • Mon–Wed
    10 am–3 pm
  • Thur–Fri
    10 am–5 pm
  • Saturday
    8 am–5 pm
  • Sunday
    10 am–1 pm
Special Operating Hours
  • 12/4/2022: 10:00 am - 12:00 pm

Services at this Location:

Contact Us

(613) 392-2006

22556 Loyalist Pkwy
Trenton, ON K8V5P7
(South of Walmart down 2nd Dug Hill rd)

Services at this Location:

Hours

  • Mon–Wed
    10 am–3 pm
  • Thur–Fri
    10 am–5 pm
  • Saturday
    8 am–5 pm
  • Sunday
    10 am–1 pm
Special Operating Hours
  • 12/4/2022: 10:00 am - 12:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

quirino D. 
Rating:
5.0

I was unable to do on line return with the link as it did not read my location even after allowing UHaul access to my location. Should possibly consider using a code that is specific to the location.

William D. 
Rating:
5.0

Customer did not leave a comment.

Rick V. 
Rating:
5.0

Owner and front desk staff member were very helpful and kindly helped me out with my rental, parking directions as well as selling me a replacement locking pin as needed. Great customer service!

Kav A. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN G. 
Rating:
5.0

very professional and friendly, always!

PEI P. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

fantastic service. ready and clean vehicle. exceptional caring staff

Peter K. 
Rating:
4.0

Customer did not leave a comment.

Grant H. 
Rating:
5.0

Customer did not leave a comment.

Brian C. 
Rating:
5.0

Customer did not leave a comment.

Tom C. 
Rating:
4.0

Location gave excellent service and support but UHaul as a company, not so much.

Brian B. 
Rating:
5.0

I am a person with disabilities back and leg issues. I was not able to rent a cargo van because I didn't have a credit card not this locations fault but I had to figure out how to get in and out of a 15 foot moving truck with my leg braces on and fell out twice. The location told me 178 for milage but I got a bill saying 243 or 234. My van died Friday and wasn't able to get into the shop until Wednesday. I needed to get my decor to weddings out of Trenton. Now I don't mind trying to pay the bill in a timely manner but now I need to finish my wedding season and rent a trailer for tomorrow to get tables to a hall for Saturday and return the trailer Sunday. Inhave the funds put away for the trailer but now not sure if I can rent one with the current bill. I did put a request in to talk to someone about the major inconvenience to me with my disabilities

Sherry R. 
Rating:
5.0

The image for the fuel fill up wouldn't show on my emailed contract

SARAH J. 
Rating:
5.0

Customer did not leave a comment.

Edward D. 
Rating:
2.0

Friendly but mixed messaging on the fees I was told and confirmed on the phone about the amount and then my husband picked it up and was told something different.

Bruce Howard D. 
Rating:
5.0

Customer did not leave a comment.

Tiffany F. 
Rating:
3.0

Customer did not leave a comment.

Steve W. 
Rating:
5.0

Customer did not leave a comment.

deepak S. 
Rating:
5.0

Customer did not leave a comment.

Jason W. 
Rating:
5.0

Great service from both guys! Always helpful and accommodating.

CHRISTOPHER G. 
Rating:
5.0

Please control the weather so that it doesn't rain during pickup and drop off 👍. Seriously… the service was excellent.

William B. 
Rating:
5.0

No improvement needed. The trailer was perfect for what I needed and fairly new. Hardly knew I was pulling a trailer with my 1500 pick up. I would highly recommend this location

darrell N. 
Rating:
5.0

Gary is a delight to work with.

Sandra L. 
Rating:
5.0

Amazing customer service!!

RONNIE A. 
Rating:
5.0

Customer Service was great they explained everything I needed to know. The only complaint I have is with uhaul. The fact that the mirrors are in af fixed position makes it unsafe had hard to see at a glance.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

DAVIDW S. 
Rating:
5.0

Customer did not leave a comment.

Tony P. 
Rating:
5.0

Great service. I had to change my rental date and it was no problem at all. Both men were helpful and explained everything. Would definitely use again.

Francine P. 
Rating:
5.0

Customer did not leave a comment.

Dan S. 
Rating:
5.0

Customer did not leave a comment.

JOEYCHARLES K. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

All good.

Harry F. 
Rating:
5.0

The staff was super friendly and helpful. Excellent customer service.

Dave M. 
Rating:
5.0

The gentlemen running this location were absolutely amazing. I recommend doing in-person pick up and drop off because they are so friendly and helpful. Wish they had more vehicles available!

Shelley M. 
Rating:
5.0

Guys were helpful and gave great advice.

Joshua M. 
Rating:
5.0

Always great service!!

CHRISTOPHER G. 
Rating:
5.0

Great location. Very helpful and friendly owners.

GARETH H. 
Rating:
5.0

Customer did not leave a comment.

James T. 
Rating:
4.0

great location

Francis L. 
Rating:
4.0

Customer did not leave a comment.

brad M. 
Rating:
5.0

I've been renting from Marys for a while and I go back because of the service. It's simply excellent, above my expectations. Gary is just wonderful.

Andre L. 
Rating:
5.0

Customer did not leave a comment.

Christopher Y. 
Rating:
5.0

They were very friendly and accommodating especially when we just walked in without notice because our booking at another location never answered us when we went to pick up our reserved vehicle. They had what we needed and were very professional. I would recommend Gary and Gary any day.

Susan S. 
Rating:
4.0

Have the debit machine working. Not everyone has a credit card.

Mindy P. 
Rating:
5.0

Customer did not leave a comment.

Rick H. 
Rating:
5.0

Excellent service as always. Thank you.

Paul K. 
Rating:
4.0

Customer did not leave a comment.

ewa B. 
Rating:
5.0

Nothing needs to be improved, great experience here!

Adam B. 
Rating:
5.0

Good friendly And very fast Service.

Shirish P. 
Rating:
4.0

The fellas that worked there were helpful and knew what they were talking about. Would use them again.

David A. 
Rating:
5.0

Gary and Gary are very efficient and helpful. I would not hesitate to recommend them and U-Haul.

Kevin M. 
Rating:
5.0

The folks working today, we're fantastic! Explained all prices, went into detail about trailer, hooked me up and explained proper hookup for car I was going to hook up to the dolly. When I returned, I was greeted with a smile asked how'd it go and took trailer off of truck and wished me a great rest of the weekend. Great service!

Jason C. 
Rating:
5.0

Customer did not leave a comment.

kevin S. 
Rating:
5.0

Customer did not leave a comment.

Albert H. 
Rating:
4.0

Customer did not leave a comment.

Todd N. 
Rating:
4.0

The drop off protocols were not explained very well, so I was a bit surprised and mildly inconvenienced when trying to drop off the trailer in Windsor. The rep was friendly, however, and all aspects of the pick up were fine.

Colin H. 
Rating:
5.0

Customer did not leave a comment.

Sharon C. 
Rating:
5.0

Customer did not leave a comment.

Marie-Eve A. 
Rating:
5.0

Customer did not leave a comment.

Joanne F. 
Rating:
5.0

I found this trailer to be excellent so layed out perfectly for towing I had a great experience would us again

Jamie H. 
Rating:
5.0

The guys were awesome!

Phil M. 
Rating:
3.0

Customer did not leave a comment.

Toni W. 
Rating:
5.0

Always a great experience at this location. The staff are excellent and always very helpful and friendly.

Charlton H. 
Rating:
4.0

Customer did not leave a comment.

Scott W. 
Rating:
5.0

Customer did not leave a comment.

Carolyn M. 
Rating:
5.0

Customer did not leave a comment.

Julie C. 
Rating:
4.0

Online pickup service is awfull. Not easy at all, time consumming. The initial email received sent me to another location. We have to fill everything ahead of time in our car while the location is open with an available staff...

Tania D. 
Rating:
5.0

Very nice people

Rejean C. 
Rating:
5.0

Customer did not leave a comment.

Eileen K. 
Rating:
5.0

Always great service from both Garys.

CHRISTOPHER G. 
Rating:
2.0

The establishment smells of cigarette smoke very bad, for someone that doesn't smoke and walks into this establishment is in for a rude awakening. And the vehicle itself also smelt like an ashtray. I had to vent it out and spray febreeze in it. The other issue was that a female had rented a vehicle from there but did not return it when she was suppose to , which bumped another individual out of that vehicle at a certain time . Which made my pick up even later. No consequences to the female at all, she should be charged almost double for causing this issue.

David O. 
Rating:
5.0

The older gentleman who helped us out was very helpful and kind. Great experience.

nathanael P. 
Rating:
5.0

Very friendly. Great experience.

CODY L. 
Rating:
5.0

The two guys who run this place are great. They are both friendly, knowledgable and so helpful. Would highly reccomend them :)

Jennifer R. 
Rating:
5.0

Nothing...everything went perfectly

Paul R. 
Rating:
5.0

Customer did not leave a comment.

Arin F. 
Rating:
5.0

I've rented from this location numerous times and have always received the same great service.

Charlton H. 
Rating:
5.0

This is the absolute best location. Very friendly and helpful customer service and the equipment is always here and in excellent working order.

Jennifer R. 
Rating:
5.0

just like i said put fold up ramps up the back of closed in trailers

DAVID S. 
Rating:
5.0

The old guys running that shop are super friendly and honest. You're lucky to have them representing your company. I've dealt with many other uhaul dealers who don't care and aren't helpful or knowledgeable on the vehicles. Literally had some of your locations giving me vehicles with tread so low the trailers weren't even safe and had leaks throughout. My general opinion of your company is pretty low. However 10/10 for these particular guys. It's a simple job, but few get it right and this location did.

George B. 
Rating:
5.0

Very helpful gentleman behind the counter and a car trailer that loaded, unloaded and towed perfectly. Very helpful service!

Neil B. 
Rating:
3.0

The first thing you can do is stick a live electric cable up the woman's ass who took my reservation and see if you can bring her back to life. If not, at least give her a phone with a megaphone feature so that her mumbles can be discerned. What you can do so that she actually tells you the correct location instead of the wrong location in the wrong town, I don't know. She's a zombie that doesn't know she's been dead at least six months. After wasting two hours of my time and a quarter of a tank of gas, I learned with a second call to U-haul that I'd been sent to the wrong town and location. Time and gas added up to more than the rental cost me. Did it end there? No. After checking the equipment, I discovered my checking was not thorough enough because the ratchets on the car transporter were seized. I wasn't strong enough to make them work once I needed to anchor my car. I had to go to an ex-U-Haul dealer to get the ratchets tightened up on the trailer and removing them in frigid weather was no joke. I think you should refund at least half of the rental fee. I'm a frequent customer and I certainly was not expecting to be treated like this.

john N. 
Rating:
3.0

Better lighting..dropped trailer at night when business was closed.

Paul E. 
Rating:
5.0

Great place to rent and they support military.

Christian J. 
Rating:
5.0

The customer service was amazing. It was confusing to know where to return the equipment. All the doors were locked and didn't know what to do until someone came outside.

Margaret C. 
Rating:
3.0

Customer did not leave a comment.

Erika M. 
Rating:
5.0

Customer did not leave a comment.

Lee N. 
Rating:
5.0

Customer did not leave a comment.

Rick V. 
Rating:
5.0

Customer did not leave a comment.

Francine Y. 
Rating:
5.0

The guys were great to deal with and made sure we knew all about the equipment before we took it. Highly recommend people to visit this site.

Jamie S. 
Rating:
5.0

Service always prompt and courteous!

CHRISTOPHER G. 
Rating:
5.0

great customer service; a real gem!

Jennifer R. 
Rating:
5.0

starter was gone.. power steering fluid extremely low causing a high pitched whine when your turned the wheel... I had to leave truck running for for entire rental period cause I thought I could not get it started again ... the truck was very clean ..

JASONA W. 
Rating:
4.0

Customer did not leave a comment.

Christian L. 
Rating:
4.0

For me it was out of the way, but very good customer service.

PAUL G. 
Rating:
5.0

Gary and Gary were both great. Thanks.

Kevin M. 
Rating:
5.0

Not a thing!!! Gary and Gary were excellent to deal with. Awesome guys made the rental very smooth

Jenny A. 
No reviews have been submitted for this location.

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