The ride was great although every part of the car was filthy. Every compartment was very dirty and I was very displeased. Won't be coming back to this specific Uhaul due to the dirty issue.alexander Y.
Customer Reviews for Meineke Giant Motors
(U-Haul Neighborhood Dealer)
Walled Lake, MI 48390
(1 Mile North of Pontiac Trail)
Services at this Location:
- Mon-Fri: 8:30 am - 4 pm
- Sat: 9 am - 2 pm
- Sun: Closed
Special Operating Hours
- 9/24/2021 - 9/26/2021: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.RICHARD C.
Send a pre-pickup info sheet about the online pickup process (where to find QR codes, lock box, etc) and also about having personal references available to respond early in the morning. Hours were listed as 8:30AM in paperwork but 9:00AM at the location, however, we used online pickup so that wasn't a problem. We were impressed that we were able to get the truck without the office being open. The truck was in perfect condition.Susan H.
Customer did not leave a comment.John S.
Customer did not leave a comment.Tamara L.
Customer did not leave a comment.Jonathan B.
Customer did not leave a comment.KURT JAY M.
The van I rented was fairly new and in good shape. It was a pleasure to drive and was very well equipped with all the modern safety and comfort conveniences. I was impressed.steven B.
Customer did not leave a comment.Alicia V.
A call to confirm reservation details after one is made via the app or online would be helpful. Other than the vehicle being a little dirty when I picked it up, great experience. The staff really helped me out when I was in a bind because of errors with my online reservation. I will be coming back here for all of my local unions transportation needs in the future.Timothy H.
Customer did not leave a comment.STANISLAV Z.
Had issues trying to get the location to work. Instructions are not correct for AndroidSarah W.
Same as the pick up location. Service and equipment were fine and served my need.JIMMIE LOUISE H.
We went to pick up the trailer and there was no where to cover for the person that left to get lunch. And they did not have dolly which was on my order. No one bothered to advise us of that so we could prep for that loss in advance.Paul S.
Customer did not leave a comment.LINDA GAIL F.
The air conditioning didn't work and it was 85 degrees and I could hardly keep the truck on the road past 50 miles per hour because it was so old and junky, that truck needs to be removed from the fleet and I would like a refund before I dispute the charges. I rented from U-Haul at least 100 times that I've never had one issue, that truck was a piece of junk and no one should have to pay for that.SAM HABBI Y.
This truck was full of dog hair and smelled like wet dog. My allergies are all enflamed because of this, but I didn't even realize until I was already driving down the road (I had to switch trucks because your vans don't have a ramp). Then even after I filled the truck back up to above 3/4 of full, I was charged for gas. This is ridiculous!Maureen K.
I did have trouble with the online return on Saturday. So just to be sure your records are accurate, I did return it at 3:30 on Saturday.CYNTHIA LYNNE M.
Customer did not leave a comment.Mary F.
Customer did not leave a comment.Warren S.
Great team, neighborhood friendliness.MICHAEL ROBERT T.
It would be nice if the receptionist came out to inspect the return and not just ask you to leave it.JAMES C.
Customer did not leave a comment.Karl K.
Customer did not leave a comment.Anthony B.
Customer did not leave a comment.Suzanne N.
The location provided zero assistance and the truck was super dirty from inside.jasmeet M.
The customer service gal at the front desk seemed to of been having a bad day. It happens but otherwise pleasantRAMSEYELAYEM S.
Customer did not leave a comment.Paul Y.
Customer did not leave a comment.Sarah R.
The woman who was at the counter was not very helpful. She made me sign the contract and right before sending me on my way told me that the truck would not be able to lock because the lock was sticky so don't bother locking the cab. So i asked â€œwhat would happen in the event of someone hot wiring the truck at night and taking off with itâ€ her response was a shoulder shrug. She did not display any confidence in what she was selling and it made me very uneasy about keeping the truck more than one day. I will not be renting another truck again.Anthony P.
Customer did not leave a comment.Michael S.
Customer did not leave a comment.CHRISTOPHER JOHN C.
Nice place, very close to my houseRaymond P.
Truck was filthy. Phone directions were confusing. The young woman working there was patient and wonderful.Jeannie L.
An older man was not helpful and somewhat rude. I'm glad that I brought disinfectant wipes to clean the truck since it was not clean. The outside mirrors were difficult to position and a good view was not possible. I'm glad I only needed this truck for a short job. On the other hand, the first uhaul location that I called was very helpful and found the truck I needed at another location. Unfortunately, this location was not some place I would go to again.ROBIN AN F.
Girl at the desk was rude, truck was dirtySUZANNE RENEE C.
Customer did not leave a comment.JOSEPHINE ANN H.
Very friendly staff. Very helpful. Will definitely rent again from themMark G.
Nice people, very helpful. Definitely my place for uhallMICHAEL ROBERT T.
Customer did not leave a comment.James H.
Customer did not leave a comment.RICHARD STANLEY L.
Customer did not leave a comment.KELLY MILES D.
No attention to detail. Zero customer service last two visits with today apparently being bring your toddler to work day. Trailers are ALWAYS wedged in behind trucks and unreachable by vehicle. With no customer service the customer is left to try and fish out the trailer through the maze of trucks by hand and then hook up themselves. Same upon return. Did I mention no customer service? AVOID.WILLIAM COOPER S.
Customer did not leave a comment.WENBING C.
The uhaul truck I rented (26' truck) was damaged around the entire vehicle, I think the truck was from the 90's. I began to drive off the lot and the whole front end felt like it was going to fall off! Worse as I drove down the road at 20-40 mph. I NEVER EXCEEDED 40mph in this vehicle as my move was local and only a few miles. I don't think I would have drove it over 40 ðŸ˜³ It got the job done, but I would not recommend or lease a vehicle from this location again. Sad part was they are a MEINKE DEALER, shouldn't your mechanics maintain these vehicles? It was enough to tell me that this location was lacking in quality vehicles and integrity when it came to putting their customers in a safe vehicle period!!!!!! IT IS WHAT IT IS AT THIS LOCATION, but I won't be back. Should have stuck with PENSKE TRUCKS...the CADILLAC moving vehicles! Just drove from Livonia to Las Vegas last year with my brother and enjoyed my CADILLAC ride across country!RONALD DAVID W.
Service was great and vehicle was just right for my move.VENKATESH S.
Stupid app wasn't working correctly so got charged extra because it would not let return vehicle. Will never rent again.ROBBIN JOY B.
Customer did not leave a comment.BART ALEXANDER H.
It was all perfect.GARY CURTIS G.
Customer did not leave a comment.Timothy S.
Customer did not leave a comment.MARVIN THAER G.
My go to spot when I need any type of moving equipment. The staff here is outstanding and extremely helpful.MICHAEL Z.
After being told no they don't have a trailer over the phone. I went up there anyway because I had already reserved one on line at that location. I got the trailer znd it was full of snow. I ask if they had a shovel they said no (maybe it will blow out as you drive). When the girl checked me in I noticed she took pictures of my credit card and license with her private phone. Later on that day my credit card company sent me an alert about charges. My 1st time using that card in 4 months. I didn't recognize the charges. So I frozen the account and this morning i'm on my way up to the police station to fill out a report... beware!MICHAEL MURPHY S.
My credit card was charged for two days even though I returned the truck within 9 hours. I need to call them to correct this charge. Please make sure it's not happening again.Gopikrishnan V.
Customer did not leave a comment.geoffery G.
Customer did not leave a comment.DANNY ALLEN J.
Outstanding customer service. Highly recommendedJOSEPH ALLEN L.
Customer did not leave a comment.BARRY LEWIS W.
Customer did not leave a comment.MICHAELBURROWS S.
The picking up the truck by phone process was very clunky. It took too long waiting for the pickup to be approved. When returning the vehicle, the mobile app could not pick up my location. I needed the on site person to assure me that my return would be documented. I would be very hesitant to use this service again.Robert B.
Did arrange a 'dolly' but there were none when we picked up the truck. Need a better way to communicate that.Eric B.
Better signage about U-Haul parking and key drop off at the rear of building.Maxwell T.
Truck was available 2 hours and 18 minutes after my scheduled pickup time, causing me significant labor delay and cable TV setup without furniture at new location. I reserved 2 furniture dollies online but didn't find out until pickup that they didn't have them, causing more labor issues. Truck only had 1/4 tank gas at pickup. My credit card information I provided online was not saved to renter at pickup. The above is not all the fault of the rental location but I would give serious thought before I would rent from other than a full service U-Haul store. Unfortunately, using a full service U-Haul store would have cost me more miles that I have to pay for back and forth to the store than I used in my move.Daniel K.
Lady at the front desk was very efficient and knowledgeable.MATTHEW JOHN W.
Dr.door needed to be adjusted as it was very hard to close . thxDavid L.
Customer did not leave a comment.Gary W.
great place to have done business withVIKTOR S.
Great vehicle. Great value. Very Pleased with service.STEVE F.
They didn't fall short in any area.GARY CURTIS G.
The whole check in process was a horrible nightmare I had to call my teenage kids over to help me even get the vehicle on locked out of that stupid Box the truck ran like terrible and I didn't even check back in when I dropped off because I couldn't deal with that whole process that you have attached to that phone poll out there absolutely would not recommend this to anybody elseLaurie W.
The Van was allowed to be picked up early so we could get an early tart in the morning, and get back and return the Van early as well. The Van was not clean in the back and had to vacuum it at home myself. It wasn't bad,, just not clean from the debris from the previous customer. Overall a good experience.JORGE RENE T.
Customer did not leave a comment.Francis M.
Customer did not leave a comment.NICHOLAS ALAN M.
Customer did not leave a comment.JOSEPH DONALD A.
Customer did not leave a comment.feliberto M.
I rent from here 3-4 times a year. They always have what I need when I need it.Clair K.
The receptionist was friendly and helpful.PATRICK LOUIS R.
He was not helpful, he didn't explain the charges and rideYANNA EVETTE S.
Your receptionist is very unfriendly. I understand that she has a job to do but a little personality goes along way.ABIDEMI ABOLANLE T.
Keep on trucking!WASEEM D M.
Hooked up trailer and made sure everything was good before I left. Made me feel extremely comfortable.KAREN WALSH M.
Customer did not leave a comment.WILLIAM MICHAEL M.
Looking for a truck last minute and the staff here was able to accommodate my needs. Very helpfulGARRETT MCARTHUR F.
Cab was filthy when I picked the truck up. Cup holders were stained with coffee or soda.SCOTT DAVID V.
Great customer service. Very pleasant experienceTonya M.
Need personal servicemicheal T.
ðŸ‘ðŸ»ðŸ‘ðŸ»ðŸ‘ðŸ»ðŸ‘ðŸ»ðŸ‘ðŸ»JOE DEE M.
Always has equipment when needed.MARTIN L.
Staff is great every time I come to this location.ACE Y.
Personnel not wearing masks. Did not inform me that one of the ordered furniture dolly's was not available.robin K.
Customer did not leave a comment.MATTHEW AARON C.
Customer did not leave a comment.MICHAEL B.
Customer did not leave a comment.CHRIS DAVID K.
Customer did not leave a comment.DENNIS WILLIAM G.
Customer did not leave a comment.ROBERT MITCHELL K.
Customer did not leave a comment.KARL WILLIAM O.
Everything went as expected and the gentleman the hocked up the car hauler was very helpful.DEBORAH SUE L.
Customer did not leave a comment.SUSAN MARIE S.
Everything goes perfectGARY CURTIS G.
Customer did not leave a comment.PATRICK KEEN Q.