My GPS brought me in by the back entrance
Leonard J.
Customer Reviews for Merica Flea Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
A little better image requirements for the pick-up inspection. I could not see the small blemishes on the trailer with the previous pictures on the site.
Jeremy P.Friendly and helpful people. Great serive
JUSTIN C.Location opens very late (1100). I was having issues with the App and online Log it and was Told it was just due to the fact that it wasn't the day of my pickup and all Would work well when I came to the location the next morning at 0800 and used the 24/7 App. The app still didn't work and I spent 55 minutes on hold before finally speaking to a U-Haul rep who could help. Additionally, the policy of allowing as low as a quarter tank of gas is a terrible policy. The first thing I had to do upon picking up the truck was filling with gas.
Kevin H.Had something sticky in cup holder ,dog hair in cab flying around when widows was down and back was not cleaned out but I did sweep thst before return . Gas was closer to half quarter not complaining about gas was no big deal. Other than that transition was smooth
Ken M.The owner was not on site and no personnel from uhaul was there to accept the truck. I had to leave it with someone that worked with him from an auction house. Wasn't feeling very safe about the return.
Charles H.Keep up the good service and attitude!
DAN W.Hours are inconvenient and when I went according to open hours no one was there. I just left the trailer and was very uncomfortable doing so. Oh well!
John R.I was charged for an extra day of rental. I rented the u haul for 24 hours and had it back in 14 hours but yet my final bill they charged me for 48 hours so they owe me about $45 I contacted them and they still have yet to give my money back. When I speak to the person at the location he is no help and sais (you haven't herd from them yet) no I have not and I want my money back!!! They could simply view the cameras and know o returned it on time way before time actually. I wasn't able to get my photos to take in the app so before I left I contacted customer support she told me to send them via email so I did and I couldn't continue with the return process bc I couldn't get past the photo part. She emailed me back said everything looks good and she would enter it. I just want my money BACK!!! it even shows on the app I only rented it for 24 hours and that it was back!!!
Christopher C.I had to travel an extra 10 miles, not planned, and had to pay for it at the end of the day.
Amanda T.All expectations were met.
Mack B.You can have smaller size trucks more available. I asked for a small truck and you gave me a 26 ft truck cuz you said that was the only size available so I had to pay extra. I don't think that was very fair!
dianna D.Very nice people if I ever need to rent again ill for sure be back .
DANIEL D.Nothing. This was our best experience with U-Haul. I think since my husband and I were married seven years ago, we've used U-Haul I think on six different occasions. Thanks.
KENNETH K.Perfect experience. Great service and staff at this location. Hassle free. Trailer towed well.
MICHAEL M.The automated pick up was kind of a pain. The instructions were lacking.
Tim C.Your phone customer service number sucks i was on hold for 2 hours that is one third of the time I had the trailer I think you need to reimburse me for MY TIME
TROY C.In the past when I have rented a uhaul,it was one price for 1 day(24 hours). Now it's just an 8 hour day. There's 24 hours in a day not 8. And the crap I had to go through just to rent was ridiculous! I will never rent another uhaul! Moved across town and the price was ridiculous also!
Alicia W.Very impressed, great job.
DANIEL U.Nothing..Great customer service and assistance.
marshal L.Pick up after hours is not friendly! Took over an hour to pickup the rental after hours using a mobile device. Despite we were parked in front of the key lock 🔐 store front, GPS wouldn't identify us as there until I was parked next to the rental truck itself. Be prepared to take pictures of the odometer and yourself holding your license. None of the tedious tasks were relayed to us when Reservations were obtained via 1800GoUHAUL. 😬😖☹
Candice B.Great people!
DAVID P.nothing, was great
KIM C.Child working the front likely needs some more training and experience.
Heather G.I filed UHaul complaint file number is 3223549 today because you over charged me $240 for 6 extra days when I only used the truck 2 extra days. You also charged me for 2 extra days on the trailer when I retired it on time on June 9th. Furthermore, when I Rented my storage unit after my one way rental, they charged me full price when the advertisement on glove box said first month is free. The local dealer said the promotion only applied to a non climate controlled and larger unit at $128, per month which I could not use. When I called to report my complaint, I was referred to corporate and held over 30 minutes before getting a person on the line, only to be told that they could not do anything and I had to file a complaint which I did. I would like a credit for the over charges.
James M.The check in process to pick up the truck with the 24/7 service was terrible. The website is unintuitive and confusing to navigate. I had to wait for customer service to answer my call after 30 minutes to start the verification process then another 45 minutes before I could get the truck. Luckily someone at the shop arrived before opening and got me all set up in 10 minutes. This was the only issue of my entire experience.
KEVIN S.Nothing everyone is very professional and super nice. And very helpful. Excellent experience!!!!
Gary P.Something like a sticker somewhere that shows how big the tanks are so customers can more accurately judge how much fuel to put in it would be useful.
JOSEPH H.I was told it would not be an issue to drop the U haul off at a location near our home 45 minutes away. I asked several times to make sure and the associate reassured me that it wouldn't be an issue. After returning the Uhaul I was charged an out of state fees on top of all other fees for not returning the U haul to the same location. I was in the same state and only 45 minutes from the location, I was told several times by the associate it was ok to do this. I will not use this company again and have shared our experience with several others who were moving at the same time so they could make an informed decision and they decided to go with other companies.
Ahren P.Every thing was good.
Kevin S.Such a nightmare from the beginning, drop off equipment one place truck in another . It's been a complete shit show
CHELSEA L.Make sure to check the passenger floor board and the back is completely clean on the top part other then that was pretty happy with the uhaul will be going there when I need stuff moved
Brenden M.There was no dolly in truck but I was charged 10.00 for it. Gas gauge was not on full but I did return it on full because the paper said it was in full
Malisa J.Very inconvenient & stressful experience with the whole thing
Kayla L.This location sold exclusive Trump campaign materials, making me feel very unwelcome.
Daniel O.This place was very dirty! When we walked it, we were not acknowledged for greater than 20 minutes, then we were threatened to have a late pickup fee because we were not there at the exact time we said. The truck still had boxes/cardboard in it. All in all this was a terrible experience- I will say I normally do not ever have issues with uhaul, but I will not go back here!
Isaac R.The gentleman who got me going was very professional and knowledgeable.
kevan L.We had the Uhaul for roughly 4 hours and when I just got my email receipt I've been charged $700+ so I'm thinking SCAM!!!!
JANET S.Initially I was charged over $650 and 800 miles when in fact I made a 120 mile trip and my estimate was about $150. Although I was refunded $500 within several hours, it added some stress to an already stressful move day. Better tracking of miles or record keeping would improve such a situation. Also, I dont need or want multiple texts to my phone regarding my rental. I know I rented a truck. I dont need Uhaul to constantly text me while Im driving about my reservation.
John S.uhaul overcharged me and has been a pain to get a hold of but this location has been amazing.
Christopher M.Really great folks! Go out of their way to help you
Claude C.Awsome company great guy I talked to will definitely be going to his see his company again
Jeremy F.Super friendly staff and neat little flea market
Earl R.Excellent pick up experience. Called me to confirm the reservation and called to let me know equipment was ready for pick up.
Joseph H.Great service, professional, and clear prices. Would recommend to anyone.
Andrew T.Dropped off on thanksgiving when business was closed, had no problems with this location. Plenty of room
Corbin L.Very courteous and helpful staff. I had a complicated logistical situation, but they helped me work my way through it with the reservation. I enjoyed doung business at this lication.
Levy S.Maybe the website that is used to process customer thru the rental process could be a little better maybe
Michael C.