Customer Reviews for Most Convenient
(U-Haul Neighborhood Dealer)

59 reviews

569 Lancaster St W   Kitchener, ON N2K3M9

(519) 742-0707

Hours

  • Mon-Sun: 8 am - 9 pm

Services at this Location:

Contact Us

(519) 742-0707

569 Lancaster St W
Kitchener, ON N2K3M9

Services at this Location:

Hours

  • Mon-Sun: 8 am - 9 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great customer service

Ravindra S. 
Rating:
5.0

Most Convenient U-Haul was a wonderful, professional experience. Than You!

DAVIDW H. 
Rating:
5.0

Customer did not leave a comment.

ASHISH G. 
Rating:
1.0

I called to rearrange my pickup time. They give me another time later to go there. Surprisingly, when I went there at the confirmed time they were close. You can imagine all my other arrangements for moving were completely blown up. I don't know what else to say except I'm sorry for such careless service.

Ali G. 
Rating:
5.0

Great service

DAXITH C. 
Rating:
5.0

The gentleman who processed the rental was very pleasant, accommodating and helpful. I very much appreciated his customer service.

PAULJ F. 
Rating:
5.0

The gentleman at the counter made my life much easier. He was very personable and provided the best service I've had with U-Haul. Thank you sir!

Brendon P. 
Rating:
5.0

Customer did not leave a comment.

KIERANCRAIG R. 
Rating:
5.0

Customer did not leave a comment.

ERICA Z. 
Rating:
5.0

Super nice customer service.

Tejas D. 
Rating:
4.0

Equipment was clean but the windshield wipers were loose and a hazard should someone drive in poor weather and not have the means to repair the wipers on the road. The passenger side did not move without tightening, and the driver side wasn't much better...

Rebecca M. 
Rating:
4.0

The aplication entry in computer was slow. Not sure if the whole system is slow or just this location. Othervise the whole process was a plesent one.

DIMITRIJE M. 
Rating:
5.0

The service was amazing.

NAYEONG L. 
Rating:
5.0

Customer did not leave a comment.

Curtis B. 
Rating:
4.0

The gentleman who helped me was knowledgeable ,proficient and all round good guy ....would definitely go back

DAVE BRUCE R. 
Rating:
5.0

Super fast and effortless check-in and check-out! Plenty of space to park as well. 5 star hospitality!

Samuel H. 
Rating:
5.0

Customer did not leave a comment.

TAWNI LYNNE DEE F. 
Rating:
5.0

Great service! One stop shop for great pizza and all other goods. Truly the "Most Convenient" convenience store!

Samuel H. 
Rating:
5.0

Customer did not leave a comment.

Arleen G. 
Rating:
5.0

There is nothing I loved the service

Krystal K. 
Rating:
1.0

Representative at store, over charged me promising that U-haul would reimburse me for the extra charges. Charged me for 16 miles vs what a told him would be a 16km trip maximum. What should have been a $29.61 purchase, ended up being $52. Also was charged a return late fee for $20 but was never told, picked the truck up at 7pm and returned it by 8:20. Ridiculously bad and shady service at this location that I would never recommend. Will not use U-Haul again unless fully reimbursed for all of the ridiculous extra charges and poor services from their representative.

JOSHUA CHRISTOPH B. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY ROY K. 
Rating:
5.0

Neighborhood U-Haul is the only way to go. Accessible, friendly, convenient locations and fast service.

KIRK L R. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL ADAM D. 
Rating:
1.0

I rented my vehicle online at this location and when I showed up at the location I was forced to go inside the store and sign the paperwork and provide all the details I already provided online. I've rented uhauls before online and it's simple Rent, pickup, and return your truck 24/7 without having to come into the store. When I questioned the guy at the counter about why I was being forced to come in and sign paperwork, The guy at the counter argued with me and told me to rent a vehicle elsewhere like wth?? The vehicle was also not cleaned from previous renter, no washer fluid and the brakes were squealing on my vehicle.

JON N. 
Rating:
4.0

Customer did not leave a comment.

ELIZABETH ANN B. 
Rating:
3.0

It's not the guys fault at all at this location, but truck was given away for myself and others and I had reservation. He said it's not his fault. Actually U haul said it's ok to give it away to a customer who is actually there and therefore there goes your reservation. This is very bad Pratice U haul conducts

ZEESHAN ALI RAND N. 
Rating:
5.0

Excellent customer service! :)

CHRISTINE LYNN P. 
Rating:
4.0

The reservation center needs to communicate with your rental locations better. I asked for the truck for 48 hours and the reservation center never put that on the computer system. The agent was calling me this morning wondering where the truck was.

WILLIAM A D. 
Rating:
3.0

For the convenience, the location was suitable. Everyone has a different standard they live by. As the cleanliness of the Van - the windows and mirrors were dirty, the door pockets, cup holders, dashboard, etc could have benefitted from a cleaning. As well, the Van smelled of smoke. The Staff person was very helpful and provide good service. Thank you.

Katherine S. 
Rating:
4.0

They did not have the truck I originally ordered but the store owner was very helpful

THOMAS F. 
Rating:
4.0

Customer did not leave a comment.

ELIZABETH ANN B. 
Rating:
5.0

Customer did not leave a comment.

Alwyn R. 
Rating:
5.0

Customer did not leave a comment.

Donovan A. 
Rating:
5.0

Honestly the best U-Haul location to deal with! Very friendly staff, and usually have a good availability of vehicles to rent out!

Benedict R P. 
Rating:
4.0

Customer did not leave a comment.

ELIZABETH ANN B. 
Rating:
5.0

Customer did not leave a comment.

KOREY GREGORY K. 
Rating:
5.0

Staff was great, very fast & friendly! Truck was ready to go! Great location to deal with!

Benedict P. 
Rating:
5.0

Customer did not leave a comment.

TURNER JAMES S. 
Rating:
5.0

Customer did not leave a comment.

Samantha F. 
Rating:
5.0

Customer did not leave a comment.

DARREN RONALD C. 
Rating:
5.0

Great location, owner was so sweet

MACIE MARY KATHE P. 
Rating:
5.0

Very friendly

Bruce N. 
Rating:
5.0

My experience was excellent. I had a few questions mid way and found both associates i spoke to were very knowledgeable and extremely helpful. Not sure how it could have been better!

CAROLYN ANN B. 
Rating:
3.0

I rented a large van and went to pick up within 15 minutes. When I arrived, the only van at this location was already given to a customer who had a reservation booked earlier but was late for pick up. The system allowed me to reserve it but it was already given to another customer. The system should hold vehicles reserved for a period of time as I had to pay more due to mileage on the vehicle one size larger.

Emily H. 
Rating:
5.0

I honestly cannot mention a thing they didn't do well! Very friendly and chatty upon entering the location and were very informative and kind on both the pickup and return process! I will definitely use them again!

AUSTIN GRAIDEN K. 
Rating:
5.0

Everything was superb!

CARA H. 
Rating:
5.0

This location is awesome, entirely easy process and great customer service. I screwed up part of my order and the fellow there kindly changed my account and updated the bill. I'll never use the downtown Kitchener location again, always this one.

Alexander C. 
Rating:
3.0

Cleanness of the the truck cabin was deplorable - sticky steering wheel, greasy cup holders, dirty floor, cigarette box lying around. Cleanness of the truck bed was ok.

Gustavo Henrique Z. 
Rating:
5.0

The staff was very courtesy and professional.

David W. 
Rating:
3.0

Customer did not leave a comment.

CHARLES P D. 
Rating:
5.0

I was looking for a trailer. None were available. I larger inventory would be nice. Thanks

nick C. 
Rating:
4.0

Customer did not leave a comment.

BAAZVEER S. 
Rating:
5.0

Customer did not leave a comment.

Jay S. 
Rating:
5.0

After a terrible experience at the Hasty Market pickup location on westmount this place was a blessing. Great service and store at 569 Lancaster.

Steven C. 
Rating:
5.0

Customer did not leave a comment.

Kerry B. 
Rating:
5.0

Customer did not leave a comment.

Alvin L. 
Rating:
5.0

Customer did not leave a comment.

george G. 
Rating:
5.0

Andy was a great help today!

Ademakinwa I. 
No reviews have been submitted for this location.

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