Customer Reviews for Move It Self Storage Fondren
(U-Haul Neighborhood Dealer)

83 reviews

6450A Spellman Rd   Houston, TX 77096

(713) 535-9745

Location Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
Special Operating Hours
  • 4/21/2021 - 4/30/2021: Closed

Services at this Location:

Contact Us

(713) 535-9745

6450A Spellman Rd
Houston, TX 77096

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
Special Operating Hours
  • 4/21/2021 - 4/30/2021: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great customer service from the manager .

CAMERON J. 
Rating:
5.0

Customer did not leave a comment.

Tiffany B. 
Rating:
5.0

Customer did not leave a comment.

Elysabeth C. 
Rating:
5.0

Customer did not leave a comment.

Mark U. 
Rating:
5.0

The phone check in and out application is bullshit. If I have to use my phone every time to check in I will stop renting from Uhaul. The damn software never works properly. We spent a twenty minutes fighting with it today. I spent over half an hour fighting with it the last time I had to check in a truck by phone. Make sure your location managers have the ability to check the trucks in and out locally and manually.

Wynette H. 
Rating:
5.0

Well done Very smooth good service

HENRY C. 
Rating:
4.0

Customer did not leave a comment.

Candace W. 
Rating:
5.0

Customer did not leave a comment.

LELIA LINNET H. 
Rating:
5.0

Customer did not leave a comment.

Kimberly J. 
Rating:
5.0

Customer did not leave a comment.

Veronica M. 
Rating:
5.0

The staff was excellent.

Wynette H. 
Rating:
3.0

Customer did not leave a comment.

Ricardo M. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

Ronald H. 
Rating:
4.0

Customer did not leave a comment.

Arl R. 
Rating:
5.0

Keep making us smile and each experience great....I had an amazing experience!!!

Brian S. 
Rating:
1.0

Get employee's that will do their job. I showed up at 12 but no one in office. She came from apartment 15 minutes later. She said the truck was rented and was running late. Truck showed up at 1 p.m. Her or customer didn't clean truck. I was paying movers 20 dollars to sit. I only drove 21 miles and added 7,50 in gas. 0ver 3 gallons. I was charged 15 dollars for gas. I will not rent from this location again.

mike H. 
Rating:
5.0

Customer did not leave a comment.

John E. 
Rating:
5.0

Customer did not leave a comment.

Colin S. 
Rating:
5.0

You guys were super nice, thank you!

Brandy E. 
Rating:
3.0

I had to go to a second location, farther away in the city, to get the 26 foot truck. The second location did not have the furniture wraps I ordered and I had to drive further into the city to get them from a third location. This made me late for the moving help and ruined my attitude.

James A. 
Rating:
5.0

N/A

Candis H. 
Rating:
5.0

Customer did not leave a comment.

Telly A. 
Rating:
1.0

My understanding was that they were to check out my lights and such as I could not complete the part of the app about my lights. As it was a a holiday the man came over to jump on trailer to make it go on hitch I had to purchase when it did he went in building Then he and woman at desk got in a car and left. It was then that we noticed we had no way to hook up lights to car. We had no way to hook them up. We put hazard lights on the car being towed and hazard lights. From Houston to Cisco Tx.

Virginia F. 
Rating:
5.0

Customer did not leave a comment.

Dave S. 
Rating:
5.0

Lance was amazing and made the experience very easy

Destiny M. 
Rating:
5.0

Only dropped off truck, auto transporter, dollie. No contact with staff

Sharon L. 
Rating:
5.0

Customer did not leave a comment.

Katie C. 
Rating:
5.0

best dam manager I have ever dealt with. Im a manager myself, this guy was excellent. Man needs a raise.

steve W. 
Rating:
3.0

put a key drop off box on the premises....today.

Daniel G. 
Rating:
5.0

Excellent Job !!

Charles W. 
Rating:
5.0

Nothing!!!!!!

Tina A. 
Rating:
5.0

no comment

Charles W. 
Rating:
5.0

Customer did not leave a comment.

Timothy H. 
Rating:
5.0

I had a ball driving that big truck well cleaned and maintained. I was proud to call myself a truck driver of u haul, I love it u haul the best . The service guy he was excellent he help me tremendously.

sandra J. 
Rating:
5.0

Friendly, Easy check out

Selena R. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA F. 
Rating:
5.0

Customer did not leave a comment.

Tamara L. 
Rating:
2.0

Guy I talked to was rude and unprofessional.

Jessica D. 
Rating:
5.0

Service was great!!! Thanks

Ramell R. 
Rating:
5.0

Customer did not leave a comment.

Kent P. 
Rating:
5.0

Customer did not leave a comment.

TRACY M. 
Rating:
4.0

Customer did not leave a comment.

Daphne B. 
Rating:
3.0

Kind of hard to locate

justinian T. 
Rating:
3.0

Customer did not leave a comment.

ALTON LEE JR D. 
Rating:
3.0

This was the second location -- the first one we went to, per our agreement, was closed and there was no truck. the young man at this second location was impressive, In spite of that, there were no supplies, which we had paid for. It was a mess -- not his fault, though. You can get better, more professional franchises. Completely marginal!!

Patricia T. 
Rating:
5.0

The reservation, pick up and drop off were a breeze! They emailed me a pick up time but the time did not work for me, I called and they were able to adjust the time and it was easy. Overall, it was a great experience!

Karina R. 
Rating:
3.0

I was upset because it said that I drove the truck 49 miles, but I barely left the zip code. I only went a couple of places and they were within 2-4 miles of the location. So I was not very happy about that. When I tried to talk to someone at the regional office, no one would ever pick up and it sent me to a voicemail.

Ashley B. 
Rating:
4.0

Customer did not leave a comment.

edgardo R. 
Rating:
5.0

Customer did not leave a comment.

ERIKA A. 
Rating:
4.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

The person there where so nice

cletis H. 
Rating:
3.0

Customer did not leave a comment.

Esther W. 
Rating:
4.0

I don't say This litely U haul is very helpful and provide a much needed service to the public,

JAY J. 
Rating:
5.0

Customer did not leave a comment.

Yolanda W. 
Rating:
4.0

I have no complaints on the Spellman location. My frustration comes with Uhaul. My reservation was moved. Which made it an Inconvenience. Took me out of my way.

LINDA D. 
Rating:
3.0

This pickup location was not known until 12 hours before I was supposed to pickup the Uhaul. Fortunately I called the original pickup location. They did not have me in their computer. It took me over 45 minutes with your customer service department to locate the correct pickup location.

Robert B. 
Rating:
1.0

Auto transport was drop off but I have no records on their system eventhough I called the storage facility one day before drop off.

RIC D. 
Rating:
1.0

No staff onsite when I drop off the Auto Transport.I have no records on thier system eventhough I called one day before drop off.

RIC D. 
Rating:
1.0

Customer did not leave a comment.

LYNN C. 
Rating:
5.0

My booking time was 9 when I reached there , there was a sign come back by 10 I was disappointed but when I visit again the way gentleman was dealing professionally I like it there4 even didn't asked him I visited this location b4 30 min. Overall it was good expreance with rental of uhaul

KASHIF S. 
Rating:
3.0

Customer did not leave a comment.

Nicholas M. 
Rating:
5.0

Customer did not leave a comment.

Rachael J. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
3.0

Quit and easy access. Everything was explained to me for a better understanding and what could not answered the attendant sought answers. Very good experience.

Shawnta W. 
Rating:
4.0

Customer did not leave a comment.

MONIQUE B. 
Rating:
5.0

Customer did not leave a comment.

mike M. 
Rating:
4.0

It was difficult to find the location--I had to call and ask directions (the location listed in Apple maps is incorrect).

ZACH B. 
Rating:
4.0

Customer did not leave a comment.

STEPHANIE H. 
Rating:
4.0

Van wasn't clean when I picked it up. Inside or out. And I think I should have gotten charged half of what I was projected since I had the van for two days at 100 miles a day.

Rachi M. 
Rating:
5.0

Customer did not leave a comment.

TIOKA F. 
Rating:
3.0

Did not have all the equipment I needed

NELVEAN M. 
Rating:
5.0

Excellent customer service

John P. 
Rating:
2.0

After dealing with the corporate U-Haul office to change my contract from a round trip to a one way (excellent service at that location) I was told by the clerk at the desk that he couldn't find it in the computer system. After again contacting corporate and having them talk to him, he found the info in the "notes." He was fine after that.

ROBERT W. 
Rating:
1.0

Customer did not leave a comment.

CHANTE B. 
Rating:
4.0

Nothing much,nice customer care too.

NNEKA I. 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO G. 
Rating:
5.0

The office staff was EXCELLENT!

Chantee H. 
Rating:
5.0

The gentleman was MOST helpful.

RITA S. 
Rating:
5.0

Customer did not leave a comment.

JESSE M. 
Rating:
5.0

Customer did not leave a comment.

OGADINMA O. 
Rating:
3.0

very efficient and friendly. Thanks a lot!

DEBRA R. 
Rating:
5.0

Customer did not leave a comment.

TEK M. 
No reviews have been submitted for this location.

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