Customer Reviews for Move It Self Storage Fulshear
(U-Haul Neighborhood Dealer)

373 reviews

29625 FM 1093   Fulshear, TX 77441

(832) 789-1999

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(832) 789-1999

29625 FM 1093
Fulshear, TX 77441

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

MECHERA COCKRELL B. 
Rating:
5.0

Always great service at Move It Storage.

Cyndi R. 
Rating:
5.0

Customer did not leave a comment.

DANIEL M. 
Rating:
4.0

Customer did not leave a comment.

Phillip G. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth B. 
Rating:
4.0

Customer did not leave a comment.

Geoffrey A. 
Rating:
4.0

employee came out of the office to help unhitch the trailer and help move it into a space

Steve J. 
Rating:
3.0

I reserved a 15' truck two weeks prior to my reservation. When I got there I was told the truck was taken out of service. They had no other vehicle for me. The person I dealt with said it was a U-Haul issue. I ended up using a vehicle that was supposed to be out of service because a replacement vehicle was not there. This is a terrible way to do business. This is the second time we have used U-Haul and was told sorry we do not have a vehicle for you even though you reserved it here and I needed to go to another location. This is unacceptable. U-Haul would get a negative rating if I could give one.

Philip B. 
Rating:
5.0

We always have a wonderful experience at this location. It's always our first choice for rentals!

Ernest B. 
Rating:
5.0

Customer did not leave a comment.

Andrea B. 
Rating:
5.0

Great customer service! Thank you!

Matt P. 
Rating:
5.0

Customer did not leave a comment.

Noe C. 
Rating:
5.0

Every thing went well at the drop off. I'm lousy at backing up a trailer and the young lady at your place was helpful and very patient with me.

Rick J. 
Rating:
4.0

Customer did not leave a comment.

Julian R. 
Rating:
5.0

Customer did not leave a comment.

mandy D. 
Rating:
5.0

Customer did not leave a comment.

Jim L. 
Rating:
5.0

Customer did not leave a comment.

NOWERY S. 
Rating:
5.0

Great service

Gregory R. 
Rating:
5.0

Leticia and her team do a great job. Always a pleasure.

Geoffrey B. 
Rating:
5.0

Customer did not leave a comment.

John N. 
Rating:
5.0

Customer did not leave a comment.

bobby R. 
Rating:
5.0

Customer did not leave a comment.

Gregory R. 
Rating:
5.0

Customer did not leave a comment.

MARK L. 
Rating:
5.0

The inside of windshield in the truck should be washed more frequently. It was hard to see in the evening.

Geoffrey B. 
Rating:
5.0

Customer did not leave a comment.

Tyrone F. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

joseph C. 
Rating:
5.0

Customer did not leave a comment.

Justin M. 
Rating:
5.0

Customer did not leave a comment.

THOMAS F. 
Rating:
5.0

Customer did not leave a comment.

Richard D. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
4.0

Customer did not leave a comment.

Robert F. 
Rating:
5.0

Customer did not leave a comment.

Peter N. 
Rating:
5.0

Customer did not leave a comment.

PETER R. 
Rating:
3.0

The location was fine and helpful during truck pick up and drop off. Moving help however was a terrible experience and Moving help/Uhaul customer service was just as bad. I was stuck with a fully loaded truck and no one to offload and when I tried to get more hours/help, the Moving help ended up charging and holding my $465 without service because the new movers never showed up and I ended up having to keep the truck and pay for 2 extra days!!!

OJUOLAPE A. 
Rating:
4.0

So so expensive!!!!

Mahmoud E. 
Rating:
5.0

Customer did not leave a comment.

Venkata B. 
Rating:
5.0

Pave the trailer parking area.....got me a wet foot while decoupling !!!

William T. 
Rating:
5.0

Customer did not leave a comment.

PEDRO H. 
Rating:
5.0

The truck I had was at least 10 years old. The steering was terrible and I dont feel like I got my value out of this. I have rented from Hertz Penske the past 2 times and each time the truck was a couple years old and I should have done the same thing but this place was closer. Next time I will rent elsewhere. I was also told I wouldnt be charged for a 3rd day. I dropped the truck off around 330pm and nobody was there but it was checked in 2 hours later. That is not my problem that the person who checked it in did it 2 hours later. I wont rent a Uhaul again!

RYAN N. 
Rating:
5.0

Representative was very helpful and exhibited great customer service. I will definitely use this location again.

Louis B. 
Rating:
4.0

The air conditioning was not strong at all for this Texas weather.

Vincent C. 
Rating:
5.0

Customer did not leave a comment.

Huaxian C. 
Rating:
5.0

Everything was ready to go when I got there.

Ronald B. 
Rating:
5.0

Excellent service!

dale O. 
Rating:
5.0

Engine cover was loose, noisy engine real hot in cab.

Ivan A. 
Rating:
5.0

Customer did not leave a comment.

TERESA RAMOS M. 
Rating:
5.0

Trailer was old. Running lights did not work. Other lights did work. Exterior damage not repaired (fender loose). But I realize that this location was just getting back into swing of things due to extensive roadwork over past year and equipment was just coming back in. Personnel was extremely helpful. Price was great! Great location for me.

R H. 
Rating:
5.0

Customer did not leave a comment.

Austin F. 
Rating:
3.0

noone Was there to drop off to . By this time I had it . Took a picture that I dropped it off .

Maria T. 
Rating:
5.0

Very friendly

Doug G. 
Rating:
5.0

We did find one of the tires needed air on the trailer.

Michelle B. 
Rating:
5.0

Customer did not leave a comment.

Jeff S. 
Rating:
5.0

Customer did not leave a comment.

Justin H. 
Rating:
5.0

Excellent service and fast. Return is easy as well. Highly recommended!

Sinclair G. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
4.0

Customer did not leave a comment.

George H. 
Rating:
5.0

Very happy

David L. 
Rating:
4.0

Customer did not leave a comment.

olga S. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
4.0

This is actually related to Uhaul itself. When I checked out online, the site asked if I had used the blankets or the dolly. I said yes, then was charged $5 for each. Pretty shady. One would assume that items that are already in the rented vehicle when it is picked up are included in the price. To ask that at check out and then add it to your bill is dishonest business practice. We had our own blankets, but used the Uhaul blankets because they were there, same with the dolly.

Chad J. 
Rating:
5.0

Customer did not leave a comment.

Douglas C. 
Rating:
3.0

Thank goodness you allow self check-in

david K. 
Rating:
5.0

Customer did not leave a comment.

Carl G. 
Rating:
3.0

The trailer I picked up was damaged and the lights had a short in them

gabie C. 
Rating:
5.0

Laticia was extremely helpful, professional, knowledgeable and pleasant to work with. Great service!

Fred J. 
Rating:
4.0

It was a little difficult to find the entry to facility, but once there, service was great.

Gary F. 
Rating:
5.0

Customer did not leave a comment.

LARRY G. 
Rating:
5.0

trailer was not swept out from a previous user

David D. 
Rating:
5.0

Received the best customer service provided by the store manager Leticia. Moving is so stressful and with her kindness and help she made our move less stressful! We can't thank her enough! Highly recommend this location. Will always consider this storage first when we need storage again!

Margarita W. 
Rating:
5.0

Customer did not leave a comment.

Cynthia G. 
Rating:
5.0

Customer did not leave a comment.

Josef R. 
Rating:
5.0

Since I was dropping off on a weekend, they were extremely helpful in getting everything arranged for unattended drop off.

Wilbur E. 
Rating:
5.0

good job

Olufemi O. 
Rating:
5.0

Customer did not leave a comment.

Gordon S. 
Rating:
5.0

Customer did not leave a comment.

Lisa D. 
Rating:
1.0

I can't respond to all your questions because when I dropped the truck off the office was closed for the holiday. However, I'm being hit was a fuel charge of $15.30 when I actually left the truck with more fuel than when I picked it up. I'm getting charged for a gallon of gas! Based up that fuel gauge, there is simply no way the agent can determine that the truck has one-gallon less fuel than when I picked it up. This really seems to be an effort to squeeze more money out of me and is simply dishonest. I rent trucks a couple times a year and recently tried UHaul, however, if this issue isn't corrected I will make sure to never use UHaul again.

Douglas S. 
Rating:
4.0

Customer did not leave a comment.

Ted F. 
Rating:
5.0

Customer did not leave a comment.

Duane G. 
Rating:
3.0

The drop off location was hard to find

Mark K. 
Rating:
5.0

Had a great customer representative!

John R. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

None

Fany A. 
Rating:
5.0

Customer did not leave a comment.

Mike C. 
Rating:
5.0

Only problem was finishing my checkout (I had done most online) the U-Haul website was slow and froze up repeatedly. Otherwise all was good.

Russell P. 
Rating:
5.0

Letti did a great job of accommodating our last minute reservation.

Alfredo L. 
Rating:
4.0

Sort of hard to get to. But service was very good and equipment was as ordered.

Jeffery F. 
Rating:
4.0

Have knowledge about the 24 hr drop off option. Would have been a little helpful.

Jesus S. 
Rating:
5.0

Customer did not leave a comment.

jose G. 
Rating:
5.0

I had reserved a trailer at 4::00 & was running late & didn't get there until after 6:00. The manager had already closed but was nice enough to wait for me. It was freezing cold that day & she even helped me hook up the trailer. She was awesome, thanks again!!!

Lori B. 
Rating:
4.0

Customer did not leave a comment.

Jaral H. 
Rating:
3.0

phone answering system is awful...all I wanted to do was tell her that I was returning the trailer. Eventually left a message after what seemed like dozen of press this...press that choices

Jeff M. 
Rating:
3.0

Friendly staff, but tight parking due to much construction on and near the lot

james M. 
Rating:
3.0

Under construction. Was difficult to enter and drop off trailer.

Tracy D. 
Rating:
3.0

Customer did not leave a comment.

ESTEBAN C. 
Rating:
3.0

Ridiculous as was told open until 6 and it's a self service.

Trenda C. 
Rating:
5.0

Customer did not leave a comment.

DONALD D. 
Rating:
4.0

We had to go out of out way to pick up the trailer at the last minute because it was not at the location in Needville Texas, our original pick up point.

Ronald Z. 
Rating:
4.0

Customer did not leave a comment.

David R. 
Rating:
2.0

Was told to "go park the trailer over there" the lady didn't want to get off her butt to help. After I started to unhitch the trailer I realized it didn't have a jack so I had to send my daughter in to ask for one. A little frustrating I had to un-hitch everything and she just watched. What is she getting paid to do? Not the best experience for sure.

Jose G. 
No reviews have been submitted for this location.

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