The lady who helped was amazing. But they are under staffed.Devon Z.
Customer Reviews for Nans Country Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.norman B.
Customer did not leave a comment.Wanda G.
The lady at the pick up location charged me an amount that made no sense and I was then charged over the phone with a uhaul representative. Then the pick up location had no instructions for where to out there keys. This made my move so much more stressful than it needed to be. Very poor experience.CAROLINE PATRICI S.
Personnel should be trained on how to rent out and make changes to equipment rentals. The clerk was nice however they lack training. I would cautiously recommend this location to others.Darren H.
Customer did not leave a comment.david G.
The auto hauler was clean, easily accessible but was not well maintained. The 4 tires were all under inflated (50 psi instead of the recommended 65 psi). The trailers are well designed and very sturdy. It towed well, I hardly knew it was there. When I arrived at my destination and began to load my car, I noticed 1 of the trailer tires was flat. It wouldn't hold air. I found the problem - someone had inserted a plug in the footprint of the tire and it failed to hold. Luckily, I had access to a tire patch kit and put in a fresh plug which leaked but slowly. I stopped multiple times (every 20 kms or so to refill the tire). The hole was too large and the tire should have never been on the trailer. And a spare tire would have been very helpful. My trip took almost twice as long as it should as a result and instead of a great experience, it was an overall negative experience.Brian D.
Customer did not leave a comment.CHRISTOPHER JOHN F.
Spencer was professional and courteous and helpful. The drop off went quickly.RAIN M.
Customer did not leave a comment.Adel C.
Customer did not leave a comment.kyle T.
The unit I used had a couple pinholes in it and we hit rain and some of my stuff got wetJulie B.
It's easier if fuel tanks are full on pick up...guy R.
Customer did not leave a comment.Candace B.
Customer did not leave a comment.Caryl M.
Very convenient location with excellent staff.Don B.
Customer did not leave a comment.Ryan P.
Too far away from where we live. The store closest to us didn't have what we needed. Very difficult to reach local U-Haul by phone.Ed W.