Let the customer drop truck off at different locations!!!! Cost me an extra 35 dollars having to drive it back! There was a different location.4 miles away! That's unfair!James A.
National Investment Corp
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The gentleman that assisted me was very nice and hospitable.Paul D.
Customer did not leave a comment.KARL F.
Uhaul rep was great. Other employees didn't seem to mind that there was a customer waiting for 10 minutes while they had a harsh, profanity laden conversation.Daniel G.
Customer did not leave a comment.Dominick L.
Customer did not leave a comment.Efrain A.
Phil was amazing!! He stayed late to help us check in for our UHAUL. He was so friendly and helpful. I would rent again without a doubt from this location because of Phil. He also answered all my questions the day of. The equipment was clean and it was so easy. 5 stars for Phil!Leigh S.
Customer did not leave a comment.jose V.
Customer did not leave a comment.Larry S.
Facility was a dump. I received word that my pickup had moved to this location, and the hours of operation were 8AM-5PM. I arrived at 8:15 AM and it was not open. Someone arrived at 8:20, and said they would open at 8:30. When I finished with my rental, I called this location TWICE to see if I could drop the trailer at another location that was nearer to my home, and received no answer. I returned it to this location, and no one was in the office to check it back in. Very disappointed.Kenneth R.
Customer did not leave a comment.Scott M.
Don't make it so hard to pick up the rental.Jaime B.
Customer did not leave a comment.Eric S.
There was no issue with the equipment. However, my confirmed rental in Parsippany was diverted to Mine Hill 30 min before my scheduled pick up. This resulted in me driving at lest 20 miles out of the way for the pick up & returning of the equipment, which translated into 2 extra hours of time and more money in gas. As a loyal U haul customer, I'd like to know what can be done about this. Thank youJames G.
Customer did not leave a comment.Jacquelin C.
Have better outdoor signage to direct customers on where to go to check in or drop off. Correct the address on the webpage so it's accurate. Not good when some ant find it easilyGerard P.
Quick and painlessJustin K.
U-haul should have the truck and equipment available at the location, time, and day that I originally reserved.Matthew A.
very friendly! had a great experience thank you!JACOB D.
Being charged for fraudulent amounts.Jason C.
Philip was awesome and pleasing.Bret P.
Customer did not leave a comment.Anthony S.
Everything was great no complaintaJeremy W.
This is not the correct address for pickup, this address takes you to a different UHaul location. I started my online check in at this location and when I couldn't find the box with the keys I found the correct location and went there. Then I tried to complete my check in and it skipped over most of the process and would not let me start over to retrieve the key from the box. I also could not confirm any damage or upload pics. I had to go inside to speak to someone because no one was answering the phones. They had the key in the office and not the box outside as the contactless pickup should.Joseph S.
Very unhappy that the largest part of my bill was the mileage to pick up the vehicle and deliver it back to you. Have used U-Haul for one-way rentals in tha past and had plenty of time since the reservation for a vehicle to have been available locally. Even if I had to go that far to get it, I should have been able to drop it off locally.Edward D.
First thing is to open at 8:00 AM like the reservation. Three customers including myself waited until 8:35 AM until they unlocked the door. They only had one rep handling everything so I had to wait for the customer in front of me to check in even though I checked in online to "save time". Then i hooked on the car transporter to my truck to find a broken wheel strap. I had to go back in to get switched out. I worked for Enterprise for 24 years as a Controller and I would have had an issue if any of our branches treated a client in this way. Horrible experience.Patricio H.
Customer did not leave a comment.Frederick S.
Customer did not leave a comment.Kiauna G.
Provide GPS navigation in vehicles.Stephen M.
Customer did not leave a comment.Luis V.
Customer did not leave a comment.Igor T.
Didn't include the additional items I paid for. The online truck pickup was horribleJose B.
The dealer did a great job but the reservation process through the 800 number was awful. They just don't care! This was a last minute rental for picking up a trailer 4 hours after the reservation was made. When I called the 800 number the woman I spoke to told me there was a trailer available in Mountain Lakes and I was sent a reservation confirmation showing Mountain lakes as the pick up location. After I hung up the phone I received another e-mail for On Line check in. After completing the form I called the Mountain Lakes location and was told they had no reservation for me . They were nice enough to check my reservation number and informed me the reservation was for Mine Hill which was more than 15 miles in the opposite direction that I had to travel. They tell you to go 1 place then switch it without informing you. I will say that when I went back and reviewed the e-mails from U-Haul the On line check in did show the change in the pick up location in small east to miss print. Customer service from U-Haul is terrible!Robert S.
Service was great. I got a little bit lost trying to find the main entrance. ThanksCharlotte A.
Customer did not leave a comment.Ezriel M.
Customer did not leave a comment.Ryan G.
Great customer service!Raymond H.
Customer did not leave a comment.benny N.
Customer did not leave a comment.James O.
Absolutely nothing to improve the level of service. Anthony was a young professional and answered all questions and had extremely exceptional customer service.FELIPE G.
The Gentleman behind the counter (I don't get his name) was awesome to deal with. The best part when I returned the truck, he was there on his time. He helped an old man do online returned. I personally appreciate him for helping me out.Darrin M.
Nice cust service.Justin J.
We are appreciate whit your service great companyOscar E.
Continue Anthony as Uhaul representativeDAVID PAUL RAJ S.
Customer did not leave a comment.Jahday H.
Anthony was very professional and responsive. He could not have been more pleasant to deal with. The directions to the location were not very clear.Rich Z.
Unsafe equipment. Bent fender rubbing tire left side of auto transport. Anthony, the UHaul rep, told me in a phone call that the previous renter had rated the trailer "safe" and that was good enough for him. Anthony is not competent to handle equipment or represent UHaul. Kudos to Kevin at Power Portal in Hackettstown who let me drop the trailer there to avoid a blowout getting back to Dovet.Andrew J.
Customer did not leave a comment.tricia M.
Customer did not leave a comment.DAVID L.
The gentleman who helped me was tremendous. Signage for the office was difficult, U-Haul could be more prominentJeffrey D.
Anthony was very polite and helpful.Donald G.
Good evening. The young man who works at the Mine Hill NJ office was pleasant very noligabile and polite. Great experience. I can't say enough good things about him.Laure S.
Customer did not leave a comment.Francis R.
Update your message on phone. Door was locked and message said closed for the day when I went to pick up trailer. Other than that, easy experience.MIke S.
The trolly had a flat tire when it was given to us and we only noticed it when we loaded our car on it to start driving. getting it fixed cost us 3 1/2 hours which resulted in getting to the destination late, and having to pay extra for movers for waiting for us to arrive, not being able to empty the truck on time, having to find a place to park it overnight instead of returning it and having movers come back the next morning to complete the job.Sam K.
Customer did not leave a comment.zonny M.
Customer did not leave a comment.Marvin P.
It took me an hour to get the key via phone. I had 9 people waiting at my apartment that whole time while "Rosaline" was trying to approve me. I input 4 alternate contacts and 3 of them answered and approved. I also gave my employers contact info as requested, but of course nobody answered IT'S A SUNDAY ON A HOLIDAY WEEKEND! Last time I use U-Haul. Next time I'll get a home depot truck.Craig P.
Not one thing.Ella L M.
Anthony and Jen are awesome. Things always go smooth when they are around. The app to pickup and drop off is horrible. Every time takes me a half hour of walking around in the dark taking pics. Then you have to wake up whoever approves the pics at uhaul. The app is a great idea, just poorly executed.Sean H.
Customer did not leave a comment.Jefferson L.
Customer did not leave a comment.Gabriel W.
Customer did not leave a comment.Andrew G.
Customer did not leave a comment.Jose R.
Customer did not leave a comment.John K.
Customer did not leave a comment.Steven P.
GPS takes you to back of building, but you can't tell you're in the correct location. Have to go around to big grey building with poor signage. I would have had a hard time finding the building and the office if it was after hours. Once I was in the right place, the representative was very nice and helpful.Lissette Q.
Customer did not leave a comment.Steven B.
Customer did not leave a comment.Ryan G.
The equipment was great and worked tremendously. Issue Uhaul on the other hand has to work it some bugs with their 24/7 ride share app and also their customer service over the phone. I set up a truck to pick up at 8 pm and because the app couldn't find my reservation I was left on hold for 45 minutes before I cancelled my reservation and went home. Came back the next morning only to have the same thing happen again. Operator told me that morning that because my reservation was made after business hours I was not eligible to pick up the vehicle before the location opened..... The websight shouldn't let you book it then!!! Over all Uhaul's websight wasted about 2 hours of my time.David D.
Customer did not leave a comment.Charles K.
Truck availabilityMilin S.
Anthony served me,did an excellent job .Acted very professional and very good behavior.i will definitely will use that location again when ever I need to rent a truck .Javed B.
Customer did not leave a comment.Mauricio S.
Customer did not leave a comment.Kevin C.
Customer did not leave a comment.Cynthia P.
Customer did not leave a comment.James B.
Customer did not leave a comment.John L.
Customer did not leave a comment.John L.
Customer did not leave a comment.Stephen G.
Friendly and professional staffJohn H.
I felt Anthony at the counter was very helpful, answered all my questions, bailed me out with a last second schedule for my son to move on New Year's Day.. I always use U Haul.. Their the best!!John I.
The location was not an issue, the UHaul app was! After attempting to use Truckshare, my check out expired which led to being on hold via phone for 45 minutes. Once my session was reset, the checkout went as anticipated.Chris M.
Customer did not leave a comment.Lisa C.
Customer did not leave a comment.SEAN C.
Transmission has issues shifting at timesBen C.
Have the truck available at the right location. Customer before me did not return the truck and waisted 4 hours of time moving before the rain and sleet came. Horrible experience! Ordered a dolly also that was not in the truck.Lana R.
I'm dissapointed that this U-HAUL location doesn't have military discount for veterans or military personnel.Antonio N.
One of the best experiences I have had with a U-Haul dealer!Lesley E.
Customer did not leave a comment.Thomas S.
Customer did not leave a comment.Christopher J.
Absolutely the worst rental service we've ever dealt with. Overcharging on equipment that doesn't work and giving us a truck with flat tire in rear. They offered no help at all. We reported this to Uhaul main officeGeorgann M.
Customer did not leave a comment.Kathy H.
Nothing - the tech who helped was very helpful !Danielle R.
Rented a truck and trailer. Was not at lake hopatcong where we reserved it. Which was close to our home. Was called morning of by 3 different people to pick up in mine hill Nj. Told 2 different places to go. Truck and trailer were in 2 different locations which was very inconvenient. Then when we got to our destination we needed to return car trailer. Before the truck husband called U-Haul.was told we could only return Trail in Iran's city Florida.which was also an inconvenience as it was a 45 min drive. When we arrived there my husband was screamed at by the women running the place telling him we would have to pay another 300 dollars. Thank you for making an already stressful time much worse. Will never use your see as it is not customer friendly.Dan D.
No complaints. They were able to meet my needs in a pinch and I would use them again, as well as recommend them to friends.Lisa C.
Customer did not leave a comment.Carlos M.
Customer did not leave a comment.David R.
Nice big lot to pull in and out of. Staff extremely helpful.Pamela C.