Customer Reviews for National Stg Center Of Redford

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of National Stg Center Of Redford

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KIESHA L. on

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teresa v. on

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The staff was very friendly and helpful

SAMER E. on

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Very good service definitely coming back thank you for your business .samer

LESLIE V. on

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The customer service was excellent

yolanda e. on

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michael f. on

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kimberly n. on

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Check engine light came on once we started driving. Didn't have trouble with truck, but was worried.

KIESHA L. on

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Ukpai U. on

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BELINDA P. on

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Good customer service

Thalia M. on

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gamal s. on

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virendra g. on

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I have problem with central office for reservation. They reserved a 26 ft truck for me and told its 2 mile from my location at Dearborn Heights. and it was actually 7.7 mile. The reservation lady told me that I can pick up at this location and drop off at Madison Heights and it will be mileage and $39.99 for truck. When I went to pick up I confirm from the Person at the location if I can return at Madison Heights and she confirm me 3 time yes. I said otherwise I won't get it. She also told that location is open till 7. Next part is when I went at Madison Heights, Assist Manager said I have to return at Redford Location. I said the the lady told me I can return at Madison Heights and also the reservation lady told me the same. He said he cannot take the truck or I will have to pay $260 to drop there. He called the other location and it went to central office. I called customer service there and they were willing to help but the general manager keep coming in between and refuse to take the truck there. General Manager was so rude he keep on talking in between and telling me court of law and contract. I told him can I talk to one person and they both kept yelling and talking like I don't know ant thing. then I ended up taking the truck to Redford which is 25 miles. Why should I pay 260 for dropping truck 25 mile. I have to pay the person extra money to drive the truck there and, mileage and gas. He could have take the truck there as curtsy and mistake done by Uhaul employee. This was to help your own mistake in same organization. With out helping he was rude and loud to customer. I want to file the complain against the General Manager Timothy at Madison Heights location. Redford location was helpful and apologetic that i have to go through all this.

Suzanne G. on

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Very nice people

alicia h. on

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Cruz S. on

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NEHEMIAH B. on

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Thomas W. on

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Gerald G. on

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THEARTIE D. on

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frank w. on

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Phil J. on

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I scheduled a pick-up at your Livonia Mi location, however upon arrival their was no reservation or truck. Your 800 number claimed they e-mailed me and sent me a text stating they changed locations, this was a lie. Never received a e-mail or text. Why would i show up at your Livonia location? U-haul wasted an hour of my time and gas money by driving to multiple locations and not informing me. I will under no circumstances use you again. TERRIBLE CUSTOMER SERVICE!!!!!

VOLANDA H. on

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JAMES K. on

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The women there were great, they made my rental fast and easy. I would definitely return to this location again.

ALLISON W. on

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Nothing, everything exceeded my expectation.

Gloria R. on

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Lavonne S. on

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My representative Gwen was great!

BRENDA W. on

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RAFID A. on

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JOEL K. on

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JOSEPH W. on

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Great experience with the whole staff! I recommend you trying them out. Don't read the negative reviews. Every experience is going to be different, so have patience and make sure you communicate what you want. They will deliver.

ELIZABETH A. on

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Once the equipment is returned please close out the accounts in a timely manner thank you please!

saleh k. on

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I will never rent from uhaul again worst customer service I have ever seen, disgusted with how I was talked to and treated.

gina j. on

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This location is unorganized and gave me the run around. The disconnect between this location and the call center is absolutely ridiculous! I would never recommend this location to anyone. I rented a dolly and forgot to put it back in the truck! I talked to the location including the call center to let them know that I would be dropping it off. The call center gave me the incorrect time they they closed. I made the trip to a closed center because of the wrong information I was given. I had the dolly delivered the next day and I was charged for it. I was also told that as long as I return it I will not be charged. Overall my experience was very poor.

Kenya N. on

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rochell t. on

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I would only recommend this location to a friend due to the over achiever Eric who worked diligently to resolve a horrible situation. I must admit though I am very dissatisfied with the service or the lack of communication from the customer service center office regarding the $50.00 refund I am entitled to because of the constant errors on the part of the U-haul establishments (3 different ones). That being said I will only utilize U-haul as a last resort.

TONYA J. on

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MARK N. on

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RAYME S. on

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LATOYA B. on

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The staff here was very friendly and helpful, I would only use this place, ever if I'm in Michigan.

DEWANA S. on

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phyllis b. on

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Nothing the staff was Awesome

SHARON M. on

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Nothing! I found the customer service to be fine.

LAQUANDA E. on

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Karen was very helpful in my moving process. She was very understanding, resourceful, and kind. Customer Service is everything and she DEFINITELY know what that means. Thank you so much for a GREAT experience.

PAUL T. on

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Was there 2 times before i could a truck

James H. on

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My experience was totally satisfactory.

jean j. on

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everyone was courtiers

TOM W. on

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Patricia W. on

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Paul K. on

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I like the price. Thanks.

John K. on

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The customer service was excellent!

DAVID Z. on

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After hours drop off. There was no obvious key drop off location, I had to call a rep to make sure where I was supposed to drop contract and keys.

Dave C. on

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I filled this truck up above where it was and now being charged 30 dollars because they said it was below where they had it. I will NEVER RENT FROM THIS UHAUL AGAIN. Even if they gave me a free rental. Thanks for the horrible experience

VERNON B. on

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The ladies here are very professional and are hard workers. They are polite and fearless-- all traits that my mom possess. They deserve a company award.

CAROLENA M. on

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The staff was very courteous. The service quick and efficient. Good job!

ADA B. on

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ERIC B. on

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It's an A plus store, with excellent employees

KATHLEEN E. on

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The booking was confusing at first. I had issues online, i was given the choice between a cargo van & a 14" truck. I was gonna get the truck but when the page refreshed, it deleted the truck so i booked the van just to secure something. I called the following day to see if i can make changes, the first girl i talked to said she CAN'T do it & would have to transfer me. When i got disconnected, i called again a minute later & a new girl said she CAN do it. So i was able to get the truck. Other than that, the girl that handed me the keys & the one that followed up were great. Truck was in good condition too.

Beronica P. on

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AISHA Q. on

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make sure front desk clerk give all prices and fees u front. Before someone sign their name on the dotted line.

CLYDE K. on

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JASON P. on

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to rent the truck took about an hour for them to get me the paperwork to rent the truck even thought i had it reserved for a week. The girls told me that i could return it at any location and not just the one i had selected online but when i brought it back to the location that i rented from they told me that it would cost extra

LAKESHA R. on

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Explain the agreement to your customers and have the truck gassed up before handing over. I was charged an additional fee for bringing the truck back after the time and for going 6 miles over the allotted mileage (I was not aware that I was given a certain amount of miles). The lady did not explain anything to me. I was not happy to have to pay an additional $60. I was also upset to have to go to the gas station because I didn't have enough gas to make it to my destination (Lansing, MI) after leaving Southfield. I would like to speak with a manager about this. Ms. L. Ross 248-417-2400

Angela G. on

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The young man that assisted was nice and helped me with all my questions.

David S. on

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Laurie R. on

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JAMES C. on

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the lady in redford was great. she was very helpful.

JAMES M. on

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BENTA J. on

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edward h. on

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DORIAN T. on

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AMY F. on

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ANDREW S. on

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The back door on the truck was nearly impossible to open because the rail was bent. Also, the facility was auctioning lockers when I went to pick up the truck, so there was dozens of lowlifes loitering out front.

anthony g. on

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Andre D. on

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KEN K. on

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marlene k. on

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quicker check out. I had an appointment for 12:30, I arrived at 12:15, checked out at 1:00.

TUAN N. on

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Maybe a liftgate available to load really heavy items.

ANGELA T. on

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LEON G. on

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It took me forever to get my refund back. If you stay open until 5:30 that's what I expect, I went at 4:50 no one was there. They said they were open on Sunday I went there they were closed. I wasn't happy at all.

DIEDRA G. on

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Desiree L. on

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I plan to file a complaint with Visa and the Better Business Bureau over this transaction. I was charged for 5-1/2 gallons of gas @$5.00/gallon. I drove the truck 15.5 miles. The truck gets aprox. 10 MPG. Do the math. The people at this location can't. Where did the extra four gallons they pumped go? Just wondering. I assure you that the time it will take to deal with all the complaints I plan to file in this transaction will cost this location far more than the $20 overcharge.

LORELL J. on

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Angela F. on

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great staff everything wen smoothly. they were patient with questions and took the time to show us around. thank you!!!

Bernadine J. on

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Ever thing was great I would recommend this site to all of my Friends . Thanks Keep up the Good Work . BERNIE

KENNETH B. on

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Rob P. on

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Anthony M. on

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Nothing service was great...... Thank You U-Haul.

ROBERT S. on

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The van I rented was brand new...you can't get any better than that. Very good customer service!

jeffrey b. on

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the staff was professional and helpful more trucks would be nice. larger u-haul signs(passed it twice) let customers know its located at national storage

THOMAS C. on

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Nothing ....everything was great..clean truck. Smooth ride, and very friendly service ...thank you all very much.

SANDY C. on

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KATHERINE C. on

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BRANDON A. on

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Truck had graffiti on it

PAUL K. on

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robert t. on

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Very friendly staff and very clean equipment.

Susan W. on

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Staff was very friendly and helpful - could use more help.

christopher b. on

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Everything was in good standards.

DORETHA S. on

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AYANNA S. on

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