Customer did not leave a comment.Lisa P.
Customer Reviews for National Storage Center
(U-Haul Neighborhood Dealer)
Livonia, MI 48150
Services at this Location:
- Monday9:30 am–5:30 pm
- Wed–Sat9:30 am–5:30 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I did have a hard time returning the vehicle. I was able to do it all on my phone, but the â€œdrop boxâ€ for the key was no where to be found. The location had 2 uhaul boxes, but they had a 4 digit code you had to enter to access. I was not given that information. I called the uhaul number listed and the agent was friendly and helpful and told me to place it in their mailbox and that she'd leave a note to let them know. Otherwise, easy rental process and the vehicle was clean and well maintained!Kara V.
The location was fine. Online check in was HORRIBLE though. I wouldn't recommend UHaul in general because of that. You really need to upgrade your systems. Having to call someone to verify who I am and that I will return the truck is an insult. You have my driver's license info, my credit card info and I am leaving my car in your lot. Having to answer the same questions over and over again, as well as taking pictures of myself and my license added significant time to my check in which made me late to my destination. Look into streamlining or allowing particulars to be uploaded prior to check in time.Jennifer C.
Customer did not leave a comment.Jim Z.
Cannot think of anythingBob K.
Customer did not leave a comment.Stephen R.
Customer did not leave a comment.Timothy H.
Peer the priceLottie C.
Adm was great.Roberta T.
Customer did not leave a comment.Thomas R.
Service was greatJAMES N.
Customer did not leave a comment.Andrea C.
Customer did not leave a comment.Valerie C.
Adam was great- friendly and helpful. Would recommend and use again in the future.Jennifer H.
The truck I was given did not work, the location I was at was closed for the day and I didn't get to move anything from my house when I had several people over to help move stuff out of my house. I was given a potential of either waiting on a repair person or a different truck the same night that wouldve taken more time and I unfortunately did not have extra time since we were scheduling the usage of the truck around peoples availability to help. I really with the truck I reserved in advance was not in road safe condition. I would like a call back to speak with someone further regarding my experience. I tried called customer service to be on hold for a while and requested a place in line with no call back.Craig G.
I would suggest that you have a key return box that looks like the box on line and in your video.Karen W.
Customer did not leave a comment.Colleen T.
Nothing. Jessica and Adam did an absolutely amazing job. They went above and beyond to make sure that our queen sized box spring would fit into the cargo van. Adam showed us a video to reassure my wife and I and Jessica and Adam both went out to measure the cargo van . Jessica also called around just in case their was another local Uhaul facility that may have had a bigger truck just in case . My wife and I were very impressed that both Jessica and Adam went above and beyond our expectations and they worked so well as a team . I would recommend this location to anyone that Is in need of a moving van . Keep up the great work you two ! Thanks so very much !Joe J.
Professional, courteous, polite and friendly. Excellent location that I would gladly recommend to anyone. Thanks again.Stephen V.
Customer did not leave a comment.Rodney J.
Phone call to call center, the person I talked to was very friendly, patient and gave me a few options. At pickup location, he was very polite, helpful, and a very smooth process. Thank you!!WILLIAM EDWARD P.
Customer did not leave a comment.JAMIE TODD L.
Customer did not leave a comment.MICHAEL G.
Nothing Fine the way you areROBIN MARIE M.
Check out was extremely frustrating and long due to the app not allowing any of my pictures to be uploaded. I ended up having to go through my internet browser instead. It took me nearly 30 minutes! In addition, I was charged for things I didn't ask for or need (the appliance dolly and the furniture pads/blankets). The only thing we needed was the regular dolly. So, I ended up paying a lot more than was originally quoted, which was...not cool. Took money away from my groceries this week! Also, the check engine light was on during my entire rental. From the moment I put the key in the ignition until the time we returned the truck. It made me very nervous the whole time.Jennifer S.
Customer did not leave a comment.YUEXIN H.
Customer did not leave a comment.KENNETH JAMES M.
Service was the best of any location that I have been to. AWESOME!!THOMAS FREDERICK R.
Make sure gasoline tank is COMPLETELY full when it comes in and goes outGregory G.
Customer did not leave a comment.SCOTT HASSON N.
Customer did not leave a comment.Thomas S.
Customer did not leave a comment.Kristin K.
When we dropped off the vehicle after hours on a Sunday, we were unable to complete the process on the app successfully. There was an error message that did not recognize either me or my wife as users. This caused considerable time and aggrivation! We do not know if this was caused by negilgence on the front end or a computer glitch.John B.
Customer did not leave a comment.Alex M.
Customer did not leave a comment.Yuexin H.
Customer did not leave a comment.ANGIE A.
during Covid times at least. you should be wiping down the inside with Clorox wipes the steering wheel door handles radio buttons the dash. the arm rest..MELISSA RAYE M.
Customer did not leave a comment.LINDA LEE E.
Customer did not leave a comment.RYAN M.
Customer did not leave a comment.BARBARA REGINA W.
Very nice and efficient from start to finishANNETTE SMOJVER Z.
Customer did not leave a comment.Candice C.
Customer did not leave a comment.Eugene L.
The van came from another location and was dropped off where I picked it up. It was not the size van that was depicted online when I reserved it, but there were no others anywhere nearby and I needed it right away so I had to take it. When I opened the door I was overwhelmed by the smell of farm animals. The back was filthy and had recently had something spilled in it. The front passenger seat was full of animal hair. The attendant did her best to clean the back and I brushed the hair off of the seat the best I could. The place that sent this van to the Merriman location should be ashamed of themselves and are a bad representative of UHaul. I rented 3 different vehicles from a location in Sterling Heights a year ago and had an excellent experience. This vehicle also bounced around the road so much during wind, rain and flooding roads on the freeway that I had to get off and use surface streets which made my move take almost twice as long. The attendant at the Merriman location was very helpful, did her best to try and find another van for me and cleaned the nasty one the best she could. I will not let this one experience deter me from using UHaul again, but will rent from a location that keeps more vehicles on hand.SHIRLEY A S.
Customer did not leave a comment.Daniel H.
At this u-haul rental location, we actually were able to talk with a person at pickup and drop off. That was wonderful. We had our rental during business hours on a week day so that helped. We have rented a u-haul truck in the past and had no one to talk to on pick up and drop off. If we need to rent again, we will do it from this same location.Mary R.
Kathy provided exceptional customer service! A+++++David A.
Excellent customer service at all stages of rental, quality equipment and fair prices. Thank you so much!Nancy S.
Supposed to be open until 4:30 pm but closed by 4 pm.SRI-KRISHNA-GANG K.
The app. experience was absolutely awful to use. It came timing out, not letting me proceed and the pictures would not upload. All around I would not rent again after hours with Uhaul unless the app gets fixed or there are no other choicesTJ H.
Had an 11 am pick up time. I booked ahead and was ready to go, but the truck didn't arrive until 12:30.JOSEPH PADRAIG L.
Customer did not leave a comment.Dennis T.
Customer did not leave a comment.Latrece B.
Rough ride but I guess that comes with the size. The gears between 2nd and 3rd reve hard when stopping and accelerating.DAWN ELIZABETH K.
Customer did not leave a comment.Benjamin M.
Customer did not leave a comment.Daniel L.
Offer to locate a Uhaul equipment at another location is one wasn't available at your current store.JAD ABED A.
Customer did not leave a comment.JOHN D.
Customer did not leave a comment.Mike F.
Read the contract and have everything ready, order 12 moving blankets but got 6?Paul W.
Customer did not leave a comment.Robert S.
Customer did not leave a comment.ALESSIO K.
The lady behind the computer was very niceJuanamaria Abiga A.
Customer did not leave a comment.STEVE B.
Customer did not leave a comment.Kerry W.
The truck cab was clean, there was leftover dust and dirt in the back of the truck. Not a lot, but it was not carefully swept out. We carefully swept it out. Overall not bad though.Frank F.
Everything went smoothly, Kathy was great and the location is very clean and service was fast and friendly. I chose this location because it was conveniently located; it turned out to be a Bonus that I had absolutely no problems. YesGAYNELL RENAE O.
Customer did not leave a comment.Ryan M.
Ordered 10 moving blankets my location i was sent to doesn't even carry in stock moving blankets. I was sent to the uhaul on Inkster rd. with a note from my last location to instruct them to give me 10 blankets. I was told that they don't have any blankets. Luckily my uncle had ten that I used. My business will be going to your competitors.Ramon B.
Customer did not leave a comment.George S.
Customer did not leave a comment.KENNETH PAUL H.
Everything was really easy, but it took longer than expected for remote check in and check out. Anything you can do to make it faster would be nice.Laura R.
Customer did not leave a comment.john R.
Customer did not leave a comment.MICHAEL DAVID D.
I went to another place in town and it looked run down. This place was clean and easy to get to and the lady that took care of me was pleasant and thorough. The truck was clean and ran well. I would not hesitate to choose this place again.Scott A.
The Truck we rented had 110,000 miles on it and it showed the driver's door would not close and made alot of noise going over rough roads. I was worried it might open while driving.GLENN ALAN C.
I had reserved a flat furniture dolly and found out on moving day that this location did not have them. I had to travel to another U-Haul location to get one.David I.
Customer did not leave a comment.Stephen S.
Customer did not leave a comment.MILES SAMUEL M.
Customer did not leave a comment.oscar M.
Have all equipment on the website available at the stores. I was called the night before to be informed that the dolly I ordered would not be availableTyler P.
Customer did not leave a comment.Alan H.
Great serviceAndrewjackson H.
Would have given five stars but I had to return the vehicle by 4 I wasn't able to keep it for 24 hours other than that everything went well so in reality I only had the vehicle for 6 hourTom S.
Nothing. Everything was perfect. Great service, great communication and reliable and very clean equipment.Michaelfrancis M.
The service was good and very friendly. The truck had a few problems: ignition key was difficult to turn on, the heater controls were inoperable, the outside mirrors would not move for adjustment. With the heater controls in the completely off position, the heater continued to pump out heat. Had to drive with windows partially open.Michelle J.
Customer did not leave a comment.Charles W.
Customer did not leave a comment.Jacqueline S.
Associate was friendly and knowledgeable. In and out quick.Randy S.
Customer did not leave a comment.KOLA G.
Such a wonderful experience during the truck rental process. Carol, Kari, and Jordan were awesome!Donnelltyrone G.
Customer did not leave a comment.Dennis P.
Customer did not leave a comment.Richard F.
The customer service representative at this location never once got out of her chair to do anything in this transaction no inspection of truck no checking in the back door to see if it was clean no checks for dents no nothing she sat in her chair at the entire timeMichael S.
The customer associate was very professional and helpful.Rasheed A.
Customer did not leave a comment.Paulette H.
Customer did not leave a comment.Bryan M.
Furniture pads were not in truck when I initially got there to pick it up prior to the office being open. Attendant was not very friendly at drop off time. ILaurie M.
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