Customer Reviews for National Storage Center

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of National Storage Center

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Rasheed A. on

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The customer associate was very professional and helpful.

Paulette H. on

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Customer did not leave a comment.

Bryan M. on

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Robert B. on

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Nothing

Laurie M. on

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Furniture pads were not in truck when I initially got there to pick it up prior to the office being open. Attendant was not very friendly at drop off time. I

Rebecca B. on

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Thomas H. on

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Andrew H. on

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Julie B. on

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I love this Uhaul location! They are the best all around!

Jamar R. on

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The only thing that made the transaction average was solely because this is the third time I've rented a U-Haul and there was a discrepancy with the amount of gas that's reported versus what's really in the unit. The fact of the matter is, I drove less than 10 miles and in turn put a gallon of gas back in the vehicle and put it back at 1/4 of a tank. My paperwork said it was 5/16 of a tank (even my brother confirmed it wasn't). However, I will accept responsibility for not going back into the office and mentioning the discrepancy. However, as a customer, it's really not my job to catch a comoany's mistake. Again, this isn't the first time it has happened (3 different locations I've had this issue, 2 of which I've caught and went through the "re-printing" of the paperwork. I guess me not going through that extra ridiculousness costed me $7.65. Please utilize this as a learning curve and fix your process. You have a tablet at every location, start taking pics of the gas levels because somewhere in the check out process, someone is reporting/recording this inaccurately across the board. Unless of course , you're doing this as a way of "getting over" on your customers that fail to take the time to mention it.

David M. on

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Guy C. on

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Brandon T. on

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The only complaint that I have is that I was sent a link to check the truck back in because I would be returning it after they closed for the day and they asked me to upload a picture of the gas gauge and odometer and when I would do that I kept getting an error message prohibiting me from proceeding any further. I tried four times then gave up. Staff was very friendly!

dawn C. on

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Travis T. on

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Elisa P. on

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Changes were made BY UHAUL the day of my pick up. Changes were not noted in my reservation and/or conveyed to the drop-off location. Therefore they charged me for mileage overage which I did not incur. Still waiting for credit.

Arriea H. on

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If I could give a negative 10 I would.

Terry G. on

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Denisha T. on

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DEREK L. on

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Dee D. on

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We returned it at night so it was closed. They were friendly and informative the next day though.

Richard W. on

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Adam G. on

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Connie C. on

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It was simple in dropping off, I'm extremely pleased with uhaul for my moving needs.

Scott N. on

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Seat Belts did not work, Gas gap broken could add gas to truck, Engine light on.

kenneth M. on

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I originally reserved a truck at the Redford Mi. Uhaul on Inkster Rd 2 days ahead . As I'm already to move, they gave my truck away! Was very rude about it and basically said there was nothing they could do about it. I was never going to use Uhaul again ! But National storage center had a truck luckily and saved my day. They were very courteous and professional. I will never use Redford Uhaul again and will encourage everyone I know to avoid them.

Jessica M. on

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NIKKI M. on

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Warning lights on in the truck. A very difficult lock to use for the back. The truck sounds so rough. Of course I called shortly after I left to let the lady there know that there were 2 warning lights on and she didn't answer teh phone. She also did not answer the phone when I was picking uo a truck albeit the person on called I.D. tried more than once to get through (I could see her name on the ID while I was waiting)

Harvey P. on

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Nothing. All was super!

Coley R. on

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Matthew D. on

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Julie B. on

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