Customer Reviews for North Roan ServiCenter
(U-Haul Neighborhood Dealer)

442 reviews

2601 N Roan St   Johnson City, TN 37601

(423) 283-3079

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(423) 283-3079

2601 N Roan St
Johnson City, TN 37601

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The truck I drove today needs to be REPAIRED I have rented several trucks this one sputtered and felt like it was running down rumble strips smelt like something was smoking and burning. The ac was not cold. The inside the truck was disgusting oh wait the seats where clean thank God for seatbelts cause you slipped all over on the also fell out of the truck. Customer service was decent the guy was friendly.

SAMANTHA K. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
1.0

2lbs of hamburger meat in the glove box that had maggots growing in it. It stunk so bad. Luckily we found it when we got home and not on the rd. We spent 2 hours cleaning up the mess , Could not run the air for the smell because the nasty had run down in the dash. Had to drive 4 hours with the windows down to keep from getting sick. Hopefully we will not get sick from the bacteria that was in dash and cracks in the floor that could not be cleaned. Took it back to the dealer and out of a 325.00 rental credited 15.00 for cleaning supplies which was ridiculous.

ANTHONY G. 
Rating:
5.0

N/A excellent operation!!!

PAUL B. 
Rating:
5.0

I would lo e to speak with someoneike about my return experience. We originally were scheduled to return to the Marlet St. Location. The individual was AWFUL!!! said I'm full go somewhere else. Not helpful extremely rude. So not having any clue where we were we had to google another location. We ended at Roan street and Rick was a saint!!! So wonderful and helpful. Someone needs to revoke the Market St locations ability to use Uhaul. They are giving you a bad name!!! Please call me to discuss!!!

PAUL JOSEPH O. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW G. 
Rating:
5.0

Customer did not leave a comment.

William D. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW L. 
Rating:
5.0

The owner is quite knowledgeable and helpful.

JOHN W. 
Rating:
3.0

After hour drop off. No parking, appears to be a junky gas station, poor parking lot organized and poor parking options.

Chris N. 
Rating:
5.0

Customer did not leave a comment.

RICHARD C. 
Rating:
5.0

Customer did not leave a comment.

Putu S. 
Rating:
5.0

The management staff is quite professional & made both of my rentals' processes easy & convenient. I wouldn't change a thing!! Paul

PAUL B. 
Rating:
5.0

The employees at this location went ABOVE AND BEYOND...... I can not say enough about how friendly, so very down to earth and accommodating the gentleman helping me a and my husband was. The world would be such a great place with more people like him in it. UHAUL should be honored to have such an asset to their team. God bless

GREGORIO R. 
Rating:
4.0

The place here is right next to a major center. Although they were very helpful and willing to work with me, it did not make sense as it was near a major center. Having said that, they were very helpful and did a fantastic job! I recommend them.

ALFREDO G. 
Rating:
5.0

Customer did not leave a comment.

Landin S. 
Rating:
5.0

Great friendly staff

MELANIE S. 
Rating:
5.0

Customer did not leave a comment.

Miranda G. 
Rating:
3.0

Customer did not leave a comment.

JACK W. 
Rating:
5.0

Customer did not leave a comment.

Allston H. 
Rating:
5.0

Can't think of anything. All was well.

EDWARD M. 
Rating:
5.0

Customer did not leave a comment.

DARRELL B. 
Rating:
5.0

Customer did not leave a comment.

Sandra C. 
Rating:
5.0

Customer did not leave a comment.

Roger C. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
4.0

Customer did not leave a comment.

JOHN W. 
Rating:
3.0

The employees at this location are great!! Very nice. However, I rented a Uhaul to drive from Tennessee to Montana. The windshield wipers didn't work, they wouldn't wipe water off properly and it rained pretty much the whole 3 day drive. The belt sounded like it was going to snap too, luckily we got there safely and didn't have mechanical issues. Also the back of the truck wasn't clean it had dog food crumbles in it.

Lauren P. 
Rating:
5.0

Customer did not leave a comment.

DALLAS C. 
Rating:
3.0

PERSONALSERVICE BUT SMALL AREA TO CONDUCT BUSINESS, ONLY ALLOWING ONE PERSON AT A TIME..

Frank G. 
Rating:
5.0

Guys were very nice n helpful. Will be a repeat customer. Offered to load dolly n very good prices.

DEBRA W. 
Rating:
5.0

We were so pleased with our experience

Sherry M. 
Rating:
5.0

Glad to be back in Tennessee!!!

GENEVIEVE P. 
Rating:
5.0

This dealer went out of their way to assist me. I was very thankful.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

Wendy D. 
Rating:
5.0

Nothing. This group of guys were the friendliest around.

STEPHEN D. 
Rating:
5.0

Customer did not leave a comment.

Larry E. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

Customer did not leave a comment.

Erica P. 
Rating:
5.0

Perfect location. Very professional. Best I've been treated at any business.

Elizabeth W. 
Rating:
5.0

I received courteous and thorough service from the staff members that assisted me.

Aaron G. 
Rating:
5.0

Very courteous and helpful. Thank you.

ERICA W. 
Rating:
5.0

Customer did not leave a comment.

Joe C. 
Rating:
5.0

Customer did not leave a comment.

Jerry S. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
3.0

Cab was very dirty

Earnest W. 
Rating:
5.0

He was very professional and courteous. He was very helpful.

Tracy C. 
Rating:
5.0

Customer did not leave a comment.

Ed T. 
Rating:
5.0

Service at my pickup location was outstanding. Great staff, could not have asked for better people to work with!!

Roger P. 
Rating:
5.0

Very fast check in. Really quick and easy. Man was very helpful.

Avery W. 
Rating:
5.0

Customer did not leave a comment.

Grayson N. 
Rating:
5.0

Exceptionally accommodating folks; great rapport with customer

PAUL G. 
Rating:
5.0

Customer did not leave a comment.

Brenda D. 
Rating:
5.0

Thank you so much for your customer services, providing the extra 75 miles really saved us money and we appreciate you thinking of your customers. It was super easy to pick up from this location and great employees

Ronald G. 
Rating:
1.0

I was there for 45 mins just to get a truck that I had reservations for then when I had put gas in it but it wasn't enough the guys said if he did it then it would be like 6 dollars come to find out it was almost 22 dollars . I don't think this place knows what they are doling I'll never rent a truck from them again.

Brian H. 
Rating:
5.0

I always use this location when dropping off or renting. They see you as you turn onto the lot one man comes out to direct you while another man begins your paperwork. The whole process takes a total of 5 minutes. Beyond excellent

Maylee B. 
Rating:
5.0

Customer did not leave a comment.

Marche P. 
Rating:
5.0

Customer did not leave a comment.

Karl R. 
Rating:
2.0

Drop-off was difficult due to an ofter-hour return. We tried several techniques to have our return acknowledged. This procedure could/should be easier.

kenneth K. 
Rating:
5.0

N/a

Jim W. 
Rating:
5.0

The problem is not the pick up and drop off facilities. The problem is your mobile system. It did not work. It was totally useless and a time waster. It does not work and the people working for you knows it is a problem. I spent 45 min. making reservation and then had to go through another bunch of crap when I pick up and drop off. Ridiculous!! Probably will look for another rental company in future

Tim E. 
Rating:
5.0

Customer did not leave a comment.

darius K. 
Rating:
4.0

Not much you folks were very and professional Would recommend other folks to go to your establishment

steven P. 
Rating:
5.0

The staff was kind and courteous, made sure we had everything we needed , and everyone was very covid-19 conscious. I would go back in a minute!

Christine H. 
Rating:
5.0

Customer did not leave a comment.

James J. 
Rating:
4.0

Great! Super quick and easy and very nice service. The only thing is no one was wearing masks, so that did make me a little uncomfortable considering the circumstances today. Other than that though, they were very helpful and nice!

Kaitlyn H. 
Rating:
5.0

Friendly and helpful staff, would highly recommend this location

Frank W. 
Rating:
5.0

Customer did not leave a comment.

Myke Y. 
Rating:
4.0

Customer did not leave a comment.

BRUCE W. 
Rating:
5.0

Customer did not leave a comment.

Kelley B. 
Rating:
4.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Angie E. 
Rating:
5.0

Customer did not leave a comment.

Richard W. 
Rating:
4.0

Customer did not leave a comment.

Ruth L. 
Rating:
3.0

This place is a dump too ., but the people there are really nice and helpful . Excellent staff

Greg T. 
Rating:
3.0

Customer did not leave a comment.

Bruce Marple M. 
Rating:
5.0

Customer did not leave a comment.

Bert S. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
2.0

Never called or emailed me to notify me equipment return was complete.

TIFFANY V. 
Rating:
4.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

Jermey C. 
Rating:
5.0

Customer did not leave a comment.

Mark P. 
Rating:
5.0

VERY NICE PEOPLE TO DO BUSINESS WITH. FRIENDLY KNOWLEDGEABLE AND POLITE!!!! 5 STAR!!!

Chester S. 
Rating:
5.0

Customer did not leave a comment.

James K. 
Rating:
3.0

Customer did not leave a comment.

John C. 
Rating:
5.0

These ratings were easy to provide, as this shop does what is expected when providing customer service!

john J. 
Rating:
5.0

Everything went as well or better than I expected. The 26' truck was perfect for my move. It was clean and in good shape. The gentleman who processed my transaction could not have been nicer! It's such a pleasure to do business with people like him.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Jerome D. 
Rating:
5.0

Customer did not leave a comment.

Elaine L. 
Rating:
5.0

Customer did not leave a comment.

Darby G. 
Rating:
5.0

This location was superb. 10 out of 10 stars!!!

kelsy C. 
Rating:
5.0

Customer did not leave a comment.

Christian C. 
Rating:
5.0

We had a great experience with Rick!! He told us everything we needed to know! We were a little late getting the truck, Rick was totally ok with it. We will definitely get a truck in the future from this location!!

Francine B. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
5.0

Customer did not leave a comment.

geoffrey F. 
Rating:
3.0

Customer did not leave a comment.

Pamela S. 
Rating:
4.0

Customer did not leave a comment.

Glenn D. 
Rating:
5.0

These guys are great I rent 8 or 10,times a year from UHaul and there are by far the easiest and coolest guys I've ever dealt with.

Philip O. 
Rating:
5.0

Customer did not leave a comment.

Kenneth M. 
Rating:
5.0

Super nice people.

Ronald S. 
Rating:
5.0

Customer did not leave a comment.

Jaclyn C. 
No reviews have been submitted for this location.

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