Customer Reviews for O Mercado
(U-Haul Neighborhood Dealer)

110 reviews

6110 N Atlantic Ave   Cocoa Beach, FL 32931

(321) 638-0815

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 10 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 10/20/2021 - 11/1/2021: Closed

Services at this Location:

Contact Us

(321) 638-0815

6110 N Atlantic Ave
Cocoa Beach, FL 32931

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 10 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 10/20/2021 - 11/1/2021: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Shaun D. 
Rating:
5.0

Customer did not leave a comment.

Becky A. 
Rating:
5.0

Phenomenal to deal with from start to finish!!!!

William F. 
Rating:
5.0

Customer did not leave a comment.

Daniel G. 
Rating:
5.0

Again, similar to the pick up....this place was clean and the person was very helpful as we made our drop off. Thank you so much

BRENDA H. 
Rating:
5.0

Easy to do business with. Friendly and very helpful.

James P. 
Rating:
5.0

Easy process. Very convenient.

HENRY OBED M. 
Rating:
4.0

Customer did not leave a comment.

RICHARD L. 
Rating:
3.0

The location that I was supposed to (and did) drop off the truck at was in Port Canaveral

Thomas P. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
3.0

Customer did not leave a comment.

Johnna M. 
Rating:
5.0

Excellent service, super clean truck. Text confirmation process was wonderful.

Cheryl H. 
Rating:
5.0

small leak inside the truck. I advised rental location. Not a big leak, never the less, it is best to have it fixed for next mover. Luckly I didn't have anything in that are that could be damaged.

Shahram M. 
Rating:
5.0

Customer did not leave a comment.

Dan B. 
Rating:
5.0

Everything went so smoothly! Customer service was great. It seems when you move there are so many problems, renting this truck was not one of them.

John M. 
Rating:
5.0

Easy and friendly.

Dan B. 
Rating:
5.0

Customer did not leave a comment.

Laura R. 
Rating:
5.0

I was in and out in 10 minutes. Truck was in good shape and clean. Easy pick up and drop off. Great job at Mercado U Haul. I recommend them highly.

MARK D. 
Rating:
3.0

Customer did not leave a comment.

Michael S. 
Rating:
4.0

Customer did not leave a comment.

Kevin C. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey C. 
Rating:
5.0

Customer did not leave a comment.

Karen R. 
Rating:
5.0

Very friendly and professional person at the truck pick up spot. Facility was very nice and clean. Would highly recommend uhaul from here.

John G. 
Rating:
3.0

Should not rent trucks with the check engine light on. The next customer will not know what is the problem.

Agustin B. 
Rating:
5.0

This place was very friendly and professional. The truck was very well taken care of and clean,.

Christy H. 
Rating:
5.0

Customer did not leave a comment.

Sharon F. 
Rating:
4.0

Customer did not leave a comment.

JAMES C. 
Rating:
2.0

Original pick up was U - Haul Storage of Melbourneat 376 N. Harbor City Blvd., Melborne. I called twice over seven day period to verify that my truck was at their location. The first time was 7 days out and the 2nd time was 2 days out. Then less than 24 hours before my pick up I was contacted and was advised there is no truck available & I will have to drive 50 miles round trip out of my way to pick up the truck at the above location. When I arrived at the location the manager was no where to be found. Someone from another business had to find him. After receiving the keys we went to inspect the truck which was in below average condition for a 1000 + mile trip. The passenger mirror was broken and loose. The air conditioning did not blow cold air and the front tire tread wear was extremely low. Almost down to the tread wear indicators. I requested a different 10 foot box truck. I was advised that he could upgrade to a 15 foot. I informed him that I only need the truck for towing not storage and it will cost me more in fuel. If this was the only resolution then at the very minimum the bill will need to be adjusted because it will cost me more in fuel. When my voiced my concerns I was advised by the manager that he only processes the paperwork and is nothing he can do to rectify the situation. He has nothing to do with the inventory or the conditions of the truck. This is the worst experience I have ever had with U-Haul and would never rent a truck again from your company nor recommend them to anyone. From the attitude of all the employees in Florida I imagine all these complaints fall on deaf ears and are never addressed.

Ronald C. 
Rating:
5.0

Everything was overwhelmingly easy and pleasant dropping off the truck and the auto transport

Allen S. 
Rating:
5.0

Customer did not leave a comment.

Teresa W. 
Rating:
5.0

Excellent customer service at this location! Very professional, helpful and friendly.

Richard W. 
Rating:
5.0

Nothing. Keep up the great work.

Kelli W. 
Rating:
5.0

Customer did not leave a comment.

Bryan G. 
Rating:
5.0

Awesome location. Very friendly and knowledgeable about community

Denise T. 
Rating:
5.0

Very friendly. Clean. Good location

Denise T. 
Rating:
5.0

Customer did not leave a comment.

GEORGEEDWARD T. 
Rating:
5.0

Customer did not leave a comment.

Jose H. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

DANIEL F. 
Rating:
5.0

Thanks so much!

BONITA K. 
Rating:
5.0

With COVID 19 maybe have little sanitizer either pump or spray to ensure the client of sanitation The gentleman who I rented from has outstanding public service!!!!

Rose M. 
Rating:
5.0

Only had room for 1 26 ft truck, but the owner had no problem working it in.

Peter G. 
Rating:
5.0

Customer did not leave a comment.

Nicholas A. 
Rating:
5.0

Customer did not leave a comment.

Sherry I. 
Rating:
5.0

Customer did not leave a comment.

JOHN D. 
Rating:
5.0

Wow, the mobile check-in and drop-off sure was well executed! Everything went perfectly for our big day! I was very impressed by all aspects! I didn't have to call, or even talk to anyone face to face, very well done. I loved that the emails beforehand suggested I have extra id at pickup, I used my driver's license and my passport, worked perfectly! I used to think of U-Haul as not being internet friendly, buy have they upgraded their systems and processes! Outstanding in every way!

Patrick G. 
Rating:
5.0

Customer did not leave a comment.

Geri S. 
Rating:
3.0

Customer did not leave a comment.

MANON P. 
Rating:
3.0

Mobile check in was a major head ache

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Charles P. 
Rating:
5.0

Customer did not leave a comment.

Loraine C. 
Rating:
5.0

Customer did not leave a comment.

Arden M. 
Rating:
5.0

Customer did not leave a comment.

Linda W. 
Rating:
5.0

Customer did not leave a comment.

Carol N. 
Rating:
1.0

Very disorganized . Took almost an hour to pick up truck when i had done online check in

Jennifer S. 
Rating:
5.0

Mercado bent over backwards to accomadate my needs on short notice. Highly recommend them.

Robert W. 
Rating:
5.0

Very personable and professional

James W. 
Rating:
5.0

Customer did not leave a comment.

Leo P. 
Rating:
5.0

Great customer service, and amazing orange juice at Mercado

Sami J. 
Rating:
5.0

Can't think of anything to improve. Location is great, excellent customer service, easy-in, easy-out.

Jerald H. 
Rating:
5.0

Gaspar, the owner of OMercado is very courteous, and helpful. I will be back when I need another truck rental. Thank you.

Jerald H. 
Rating:
5.0

The service was excellent, I arriver early and was helped immediately. The truck was clean and ready to go.

Mitch Z. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

OMG everything was so easy. The friendliest staff I have ever encountered. I will use this location from now on, to be sure. Thanks everyone!!

Bruce B. 
Rating:
5.0

They were supposed to be closed on Sundays but someone was there and went above and beyond to check the truck in for me, very impressed with O Mercado Uhaul's level of service, pretty cool store as well!

Brent L. 
Rating:
5.0

Customer did not leave a comment.

Cliff W. 
Rating:
4.0

Customer did not leave a comment.

Mark A. 
Rating:
4.0

Customer did not leave a comment.

JANE P. 
Rating:
5.0

Nothing to improve. Excellent location with a great business owner.

Jeff J. 
Rating:
1.0

Service was uncooperative. Had to call Uhaul central office to obtain drop-off receipt.

Michael K. 
Rating:
5.0

Not really anything. Gaspar at Omercado is a pleasure to deal with. Will be back for additional rentals.

JERRY H. 
Rating:
5.0

Customer did not leave a comment.

Donald R. 
Rating:
5.0

Owner was friendly and very helpful. Best UHaul/car rental experience I've ever had. Highly recommend this location as it is extremely convenient here in the beaches.

Carolyn B. 
Rating:
5.0

Customer did not leave a comment.

Andre M. 
Rating:
5.0

Staff was knowledgeable, helpful, friendly and everything was ready as ordered! Great experience! Thanks

Morgan P. 
Rating:
5.0

Excellent customer service.

Gaspar V. 
Rating:
2.0

The guy was snarly; how about a smile? Everything was a NO with an antagonistic tone. Then, he tried to hit me with a Cleaning charge, when the floor was swept prior to return.

Robert F. 
Rating:
5.0

Customer did not leave a comment.

Ricardo M. 
Rating:
5.0

Customer did not leave a comment.

Chris D. 
Rating:
5.0

Customer did not leave a comment.

Kimberley M. 
Rating:
5.0

Super good personal. Really good owner. Took pride in his trucks.!!

mark K. 
Rating:
5.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

Customer did not leave a comment.

Robert J. 
Rating:
5.0

Awesome customer service and flexibility with dates really appreciate it

Lucinda E. 
Rating:
5.0

Amazing service. Will rent from them again

Jose V. 
Rating:
5.0

Phone check in was a bit concerning for me. But Gasper was there and was so helpful with getting that part of the job done for my sister and me. He was very professional and very courteous. Truck was actually new. Nice clean ride. Did really great on gas. Thank you so much for having a staff like Grasper and "Five Star Movers" Charlie and Trevor. Sincerely: Frances Howard June Martin

June M. 
Rating:
5.0

Awesome people , friendly just a real pleasure to have met and spoken with the husband and wife team here at this location!!! Fabulous location !!!!

Vickie R. 
Rating:
5.0

Customer did not leave a comment.

Doug T. 
Rating:
5.0

Customer did not leave a comment.

Roland W. 
Rating:
3.0

Customer did not leave a comment.

Victor A. 
Rating:
5.0

Customer did not leave a comment.

Adam M. 
Rating:
4.0

Customer did not leave a comment.

Kimberly E. 
Rating:
4.0

Customer did not leave a comment.

Bradley C. 
Rating:
5.0

The owners we're very respectable and very easy to work with the truck was very clean and everything was there that I needed I would definitely recommend this place to anyone else looking for a truck

Joseph S. 
Rating:
5.0

Great store, fantastic customer service!! I will be a loyal customer.

Carlos P. 
Rating:
5.0

Customer did not leave a comment.

Kathleen M. 
Rating:
5.0

No improvement! He was very courteous and professional. We encountered several issues and he was very helpful! Top notch! We will go there again if we ever need a U Haul truck.

Norma L. 
Rating:
5.0

They were a great help. They go above and beyond for their customers!

Katrina F. 
Rating:
3.0

rate quoted was $98.00 I was charged $114.00 for truck. I booked 5 weeks in advance for a 15 foot. I had to take a 20 foot. At the location the man was very nice, Hw said he could not change the price it was the phone rep that screwed up my order.

diane P. 
Rating:
5.0

Customer did not leave a comment.

Peter A. 
No reviews have been submitted for this location.

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