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Marc R
Customer Reviews for Ocean Performance
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Streamlined process was respectful of my time. Very accommodating to my changing needs. Thank you.
Robert OCheck engine light on, handle for window broken, major wobble in front end (steering), vehicle unsafe at highway speeds. Vehicle was clean, but for 92,000 miles, was extremely worn and in need of major service.
Gary GBased on what occurred at the drop off, I would have preferred a location that was farther away.
richard dAwesome service
Kevin CGreat location and selection of rental vehicles. The online mobile check in was not working properly, so fortunately there was someone at the service counter I could check the van out with. Would highly recommend!
Lucy AThe Customer Service is excellent. Continue the present practices. Carol S. provides excellent customer service. The U-haul vehicle was the ideal size and easy to operate. Thank you for the highest quality customer service. Phil Maniscalco
Philip MAssociate seemed very overwhelmed by the number of UHaul trucks outside her business. We were just dropping off the truck from a one-way rental this was a little awkward. The check in went fine and we were billed the appropriate amount, so we were sad to learn this location will no longer be offering UHauls beginning in December.
Ryan SGreat service
Will SProfessional staff
Kevin BGreat service
Vincent FGood job
michelle mCarol is the best
Lawrence DThanks, great experience
William FEasy location to get on the highway and Carol was great!
Mark HNothing needed, Chris, Carol and the crew here did great. Thanks!
Jeffrey WWe were surprised at the extra fees added on like the Environmental Fee, Vehicle Cost Recovery Fee, and Rental Tax Fee. It’s like every company has to add on additional fees that raise the prices of any service advertised. Just add the fees to the initial quote.
Susan SOcean performance and carol are the best
Lawrence DCarol, the U-Haul Customer Service Associate, is a consummate professional: knowledgeable, competent, very helpful, efficient and personable. I will recommend Ocean Performance U-Haul to my family, friends and associates.
Edward GFriendly staff! I fully recommend this location.
Stephen DGreat staff. Loved the online check in
Brian CCarol excellent
Lawrence DEasy reservation, easy pickup, easy drop-off. A very pleasant experience.
Paul LGreat experience and staff
Burton BNothing five stars across the board!
Keith LNothing carol is gr8
Lawrence DCarol his extremely helpful and helped streamline the whole process! She is great to work with!
Jason LEverything was great with my rental. Carol was the best!
Jason LHidden fee. Why cleaning fee bunch of other fees are not mentioned in the beginning? Felt the typical corporate hidden theft
Mohammad ZGood
ADAM MEverything was great, the staff was great too.
len dQuick easy service, clean truck very efficient easy drop off
Christine LThe lock was difficult to use. Better directions spin the letter a few times) would be helpful. Also let people know ahead of time that it takes about 20 minutes to check in and out so they can plan their day
Hollyann MExcellent customer service.
Stacie WCarol is the consummate professional: smart, knowledgeable, personable, helpful and gracious; I won't hesitate to recommend Carol and the Old Saybrook U-Haul Center to anyone, including my family.
Edward GCustomer service was terrific Vehicle is underpowered. Value is good.
Gary GGreat friendly service. The truck was in perfect shape.
len dThe U-Haul staff was excellent, and the consummate professional; I would not hesitate to recommend them!
Edward GI think it works very well as is.
David Cgreat service,pleasant people, very reasonable
FRANCIS BExcellent customer service. Vehicle was clean and perfect for the intended use. The rental process was easy and the pick up and return was equally easy. Thank you Carol for your excellent customer service and attention. Phil Maniscalco
Philip MCarol's gr8 person
Lawrence DWas fine. Small location. No one there on Sunday drop off. Good cell phone reception so check out went well.
Robert BKeep this step great oeople
Lawrence DI can't think of anything that can be done to improve the service. I van was spotless, the check-out and check-in processes were extremely easy, and the customer service was outstanding. I will DEFINITELY be using them again for my moving needs!
Andrew NHello, I rented a truck at state street and was told less than 24 hrs that it wasn't available and had to pick it up 45 minutes from the original destination. Then I was told that the truck at the new destination would be available in the evening so I could pick it up and stay on schedule the following day. We drove all the way there and it wasn't available. I had to drive back again in the morning and it ended up adding 2 hours to my trip and I lost my movers because they had to go on another job. It was a terrible experience and a financial disaster. I feel there should be some remedy.
John SStaff was do pleasant & very accommodating. Great experience renting from Ocean Performance! Thank you!
Lucy BAlways very customer friendly and professional
todd hEverything was great and Ocean Performance was very accommodating. Truck was in great shape and got better gas mileage than I would have expected
Paul MCarol was wonderful, helpful, and kind. 10/10! Word of advice: don’t use the app go inside for way faster checkin/checkout
Natalie Ln/a
Randy SAll went very smoothly. Carole was very pleasant and helpful.
Brooks CI have used many locations over the last 40 years and hands down this is the absolute best location and staff I have experienced.
todd hExpress mobile service was not user friendly - would not recommend - took 90 minutes to get support to help with process
Cheryl HVehicle wasn’t clean when I got it. An empty bottle of liquor in driver’s door and cigarettes in multiple areas. As soon as I put in gear the right front hubcap fell off and right rear tire was nearly flat. Walk through inspection never happened.
James SAs always, the staff at the Old Saybrook location are friendly, respectful, caring and professional. They provide the best customer service and experience.
hussein m