Customer service was great. Truck was clean and well maintained.Maryanne G.
Customer Reviews for Ottawa Halal Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I needed 2 dollies for my moving. There were not any available. I spend 30+ min to receive the keys of the truck. I was not asked driver license. The person that deliver the truck was using the facemask showing his nose.MIGUELANGEL G.
They should provide the exactly amount to the customer how much will cost after tax only I had to used for 40 km plus $10 gaz and They charge me 76,33 plus 10 gaz total 86,33$MOHAMAR H.
Uhaul rescheduled the booking at the last minute. I got delayed by 4 hours due to their irresponsible and unprofessional dealing. And didn't got all the dolly's inspite of booking in advance. Will not recommend it to anyone.Sapan J.
The on-line reservation and rescheduling system was one of the worst experiences I have had renting a truck/vehicle. I made a change and the system 24 hours sent me a location change that was not asked for so a call should have been made to confirm and secondly the location was completely on the other side of a major city. This issue will definitely make me reconsider renting from U-Haul using the on-line systems.Dennis V.
Unhappily, we kind of redid eveything I had done on the Web earlier during the week, which took me hours because de website did not let me add a damage protection and create an account. I had also called that week to try to add the damage protection, but the agent could not do it either. My complaint really is about the Website, not about the location and its personnel.julie V.
Lowering the price of the millageMajdi Z.
Customer did not leave a comment.Leo Rommel M.
Customer service was amazing, joe was so helpful ðŸ˜€abu D.
When I got in the car and started, the car didn't start, so I had to wait more than two and a half hours in the extreme cold weather until the mechanic came and fixed the battery.Rouzbeh B.
Excellent service guys. You all made my move very easy. I will be using you again. Thank you so much.Kimseng H.
Mr youesef was awesome.Mesut K.
Everything went very smoothly. Absolutely no issues.Gregory B.
I choose this location specificly because the website was offering ti pick the truck at 9h00 using the website check-in. The day before, the owner called me telling me that it was not available and that I had to pick up the truck at 10h instead. During the current pandemic, I choose Uhaul for the check in without contact. I was very disappointment given it was advertised to me differently. bad experience.Jonathan M.
Good serviceDjamel B.
Besides the trucks being parked at the side of the building, the Halal convenience store was not my first guess to where I could pick up my Uhaul. Sign in the window is not big enoughSamantha S.
Customer did not leave a comment.WILLIAMG M.
I could not get into my account, on my mobile. After phoning Uhaul and waiting a very long time, the only thing the person told me was to log into my account. This was after I explained that I could not get into my account. She put me on hold and after a while the phone disconnected. I was extremely disappointed with this kind of service. Fortunately the pick up place opened an hour later and the nice person there gave me the truck. I had to pay my movers an extra hour.Sam L.
Our truck was not there when we arrived, the 24/7 app was not working. The truck had a dirty mask and Kleenex in it. When we went to return our truck at a different location through the 24/7 app we could not scan the bar code. When we called U-Haul customer service the reps were no help at all, and were quite rude. We will not be using U-Haul again.Aidan D.
Make sure someone is available to fix back of the truck in freezing way thank youclernite M.
Customer did not leave a comment.Navjot S.
The guy was super friendly and helpful. His cheer made moving easier.Greg C.
Experience was excellent and service was equally as good.Lynn L.
Customer did not leave a comment.Marvin W.
I have 3 issues, 2 with the location and one with service: 1) there was no signage that indicated that this grocery store was also the location of Budget Rental pickup/dropoff. only one little dropoff box. 2) I reserved an appliance dolly, and they had none available. I was told to go to another U-Haul location to go rent one separately. This put me ~1h behind on my already tight schedule for the day. Very frustrating. 3) Also, I don't understand this location, as there is a full U-Haul rental and storage location right across the road. Why not send me there?Vince R.
The location was pleasant. My experience was dampened when my van was double booked. I was supposed to pick up at 2:30 and the previous customer was running late. I understand that and was ok to wait until 4 to pick up. I arrive at the location at 4 and am told it's booked for someone else and told to call uhaul. I was on hold for 40 minutes before it was resolved. Made our day much longer than it needed to be.Tara M.
Terrible is the word for it.AASHIRWAD S.
All goodRoss D.
Customer did not leave a comment.stefan B.
I was wondering how the price for less hours service should be the same with longer hours.Uchendu prcious O.
Customer did not leave a comment.Abdelmajid A.
Customer did not leave a comment.Craig D.
The location was a side business for a corner store. The gentleman was excellent but he did not have the number of moving blankets I required. I ordered the truck for 8 am but this location did not open until 10 am so I picked the truck up at 6 pm the night before and lost 14 hours of use tat I paid for.Ross H.
Customer did not leave a comment.Nhan T.
While the U-Haul online reservation system leaves something to be desired, the staff at the Ottawa Halal Market were friendly and helped me get on my way quickly. I would choose them as my first choice location next time I need to rent a truck!Nancy G.
Very friendly, helpful staff at the Halal. Market. Easy location.David C.
He took lot of time as he put our processing on hold to accommodate his grocery customers. He also forgot to give us blankets.ARVIND K.
I reserved the uhaul online for 9 am. No one from U-Haul bothered to contact me to say that this pickup location doesn't open till 10. Caused me to waste time at the beginning of a busy day. The employees at the halal market were all very helpful. Unfortunately uhaul was not very helpful.JACKSONTHOMAS V.
Customer did not leave a comment.Khenaidoo N.
Customer did not leave a comment.shyma W.
Very friendly staff! And such a nice store as well!Melina W.
Customer did not leave a comment.Heather F.
I'm not sure why an additional charge was applied. Please clarify.Aldin B.
Customer did not leave a comment.Yuchen L.
Customer did not leave a comment.Thomas A.
Great staff.pete R.
the inside of the vehicle wins screen was dirty and the computer system was very slow. Waited 15 minutes for the system to be ready and was late for my pickup.Larry G.
Customer did not leave a comment.Romel F.
Customer did not leave a comment.Ralph D.
Customer did not leave a comment.Abimbola Y.
Customer did not leave a comment.Balazs C.
Customer did not leave a comment.JESSICAM M.
Provide locks for customer to pick up truck when they are closed. I had to pick up truck the night before because they had no locks desire uhsul telling me they had some. Also U-haul changed pickup location the day before to a much further place. The survey should be B.C. about uhsul's service. Not the locationsMutaz A.
Customer did not leave a comment.Gordon S.
I liked the gentleman at this location. He was polite and very nice. I can't think of anything to improve. Uhaul made me pay in advance for a queen mattress cover, which was not available at this address, but that was not this gentleman's fault, it was your company's fault. My pick up was made for Stittsville and the van was available when I bookedâ€”then I got sent here instead.kim H.
The pick up was 1 hour late. The provider wasn't polite and cooperative. I had to pay for the people that I hired for moving for doing nothing. Services should be provided in time.Dhruba B.
I am currently waiting for a refund. I picked up the truck, drove it to my location only to find a padlock on the back. I called the location and the combinations he gave us to open the lock did not work. I did not have time to change trucks and complete what I needed to do so I had to return the truck without getting what I needed done. Waste of my time. The owner of the location was very pleasant to deal with and I have no issues with him. Unfortunate that the padlock was on the truck and my time constraints did not allow for a resolution other than a complete refund.Brooke H.
See above.Andrew M.
Customer did not leave a comment.Lucianne C.
I didn't enter the shop...NAFabio R.
Customer did not leave a comment.DUMISANI JEFFREY N.
Customer did not leave a comment.Suzanne H.
The only issue was the rather messy state the vehicle was left in. There was the contract (PRIVACY ISSUE) and other garbage from the previous renter. The garbage was consisting of used masks and gloves amongst other garbage that I cleaned out at my own risk. In this age of covid and considering I did the mobile rental to minimize risk, this seemed like a huge miss on uhauls part. I took pictures of the items but the app would only allow 1 to upload. Happy to provide more if necessary. I would like to hear back how you will regain my confidence that such an event will not happen again. -ALEXAlex H.
Customer did not leave a comment.Josefina N.
I like the place and customer service I recommend it to useMohamad A.
Customer did not leave a comment.Gary C.
Customer did not leave a comment.Lesley A.
Customer did not leave a comment.Michael M.
thanks Uhall it was realy great service and on timeRAHMATULLAH O.
Customer did not leave a comment.hanna A.
I had ordered a box cart with my rental. When the store called the day before I asked about the cart and they said they did not have any because they are a smaller store. It was too late for me to get another cart anywhere. This was disappointing. This was not necessarily the fault of the store but the uhaul website should NOT let you rent any equipment that is not available at the pickup location. Hopefully I will get a credit back for the $10 rental.Robert V.
Customer did not leave a comment.SOLIS BARRANTIES G.
Customer did not leave a comment.Michaela M.
Customer did not leave a comment.marcia cristina Z.
There are 2 U-Haul locations within a 5 minute drive of my destination but the pick up location was unable to arrange the return there. The return location was a 25 minute drive away from my destination. It was near a large U-Haul storage location which was closer to the highway and made more sense to drop off there. The drop off locations closer to me should have been able to accept the return. The return location was inconvenient.Jim E.
Customer did not leave a comment.Andrew D.
Hi there! All I can say is please give back our change thats is $48.24 we dont recieve any its already more than 6 weeks now. Thank you and God blessGodofredo C.
I liked the app at the end when it was time to return the truck, very easy to dohanna A.
Access to the truck parking area was not obvious, one way in was littered with trash and broken glass. The app for after hours/ contactless pick up and drop off is not easy to negotiate. Booking details kept changing, (original booking was for Friday to Sunday) Variable pick up / drop off locations is confusing.Carole D.
Customer did not leave a comment.Richard J.
Convenient, friendly service.ivaylo T.
Customer did not leave a comment.Jessica J.
Customer did not leave a comment.robert M.
Customer did not leave a comment.Jennifer S.
Service at the Halal Market was great. I was sent to this location because the location on Capital that u-haul originally changed my reservation to and I confirmed to them for was OUT OF BUSINESS when I arrived to pickup. Led to 1800gouhaul (operator was nice, but frustratingly useless - when I explained issue she initially said she didn't know what she could do about it...after putting me on hold several times finally transferred me to scheduling to find another location to pick up from) Gentleman at the Halal market was kind and helpful, however he said couldn't fill reservation for the furniture dollies and was unsure about handcarts (but did find 2) as they do not normally keep any and suggested I could stop at a third uhaul pickup to possible get them. By this point my move helpers were waiting and I was losing my designated elevator time so we took what was available.Allison S.
Never send anyone to 2833 Dumaurier Drive in Ottawa. uHaul had guaranteed that my truck would be at the address for 8am on February 29th 2020. I got a call at 7pm the night before from a rude owner who forced me to come in and pick up the truck the night before (which made me put many more KM on the truck and ended up costing me more). He basically said if you don't come in tonight and get the truck it won't be there tomorrow (even though I got a guarentee email). When I arrived at the uHaul the Friday night the truck had about 2 feet of snow all over it and it took 20 minutes to brush off (so clearly it hadn't been used like the owner claimed). He also said that his location essentially refuses to do mobile pickup even though that's what uHaul had guarenteed for me. He was extremely rude and I'm tempted to never use uHaul ever again because of this experience.Matthew K.
Have the has tank more filled upAudrey S.
Do not send refunds in the form of a check that takes 3-4 weeks to issue, plus 5-7 days to process at the bank. Please update your refund policy.Warren M.
Customer did not leave a comment.Dorn C.
Have gas in the vehicle when it's picked up. Don't overcharge for miles not driven.Chris C.
Great service all around 5 star.ahmed A.
Customer did not leave a comment.Howie S.
The van was very convenient but I had a surprise. Like all rental places, and what I thought the retail outlet said, and what was expected of me, I was to bring the truck back fuel on gas. However I left with a quarter tank and a dirty van with soil that wasn't swept. To avoid charges, i cleaned myself and filled the gas to full which was 124 dollars at the gas station. The rent for the day was 106 so this doubled my cost. I only used a quarter of tank so I either paid for the previous person tank of gas or the next person. The salesperson told me that he had said only full the gas you use. I wasn't sure, I thought he said fill the tank. The bottom of it was it doubled my costs which was an ugly surprise before Christmas when money is always tight. As such I wish I had no rented the truck and would warn anyone who wants the convenience to check the van over thoroughly before leaving the location, and get things in writing especially the amount of gas in the tank, the starting Kms and the cleanliness of the cabin. The previous person should have been charged a clean up fee($25). I did it instead. It breaks down customer trust. I am not sure if I will use haul again for my moving needs.nadya H.
There was a broken pane of glass in the back. I had to clean it up.William R.
The location was clean, and the gentleman who helped me was friendly and quite helpful. The Truck for the most part appeared clean, and in good repair; although for some reason the rear passenger side running light lens was left in the cab. As best as I can tell, the retaining clip for the lens was either broken or lost, and never replaced before I took possession of the vehicle. My general rental experience could use some improvement though. I reserved my truck about two months before the date of my move; at a different location that was much closer to where I was moving from. About two days before the move, I was sent the message that my pickup location had been moved to a location halfway across the city, and an hour later, which was the same time when my movers were also scheduled to arrive. I called the general U-Haul number, and was told that they couldn't help me, and that I'd have to call the local dispatch number (I'm in Ontario, Canada). Calling local dispatch, they told me that U-Haul was very busy, that I was assigned the closest pick-up location that had the equipment I wanted available, and to call the general U-Haul number, as THEY couldn't help me fix my problem. When I explained that the general line had directed me to them, the man on the line suggested that I wait until the pickup location was close to closing the night before the move, and then pick up the vehicle then. This was the solution that worked, but it meant that I needed to drive the vehicle to a different location that was even further away from where I was moving from, in order to park it overnight. In addition, the computer system that was supposed to take my information while I was picking the vehicle up was having multiple connection problems, requiring the U-Haul employee to enter everything in using an older manual method; he also told me that it had been installed recently, and that he had been having trouble with the equipment almost constantly. So, what can be done to improve the experience ? - Either honor a "first come, first served" assignment of equipment pick-up locations when a reservation is made, OR at least tell the renter much earlier (Ie a week or two earlier) that their pickup location has been changed, and offer some kind of "sorry" recompense to them (eg. a discount, or additional time or equipment for free, or a gift card for some fuel to offset the additional travelling required). - Make it a policy to dispatch employees to offer early equipment pick-up the previous evening, and waive the additional time added. - Test the sign-out equipment and communication lines to exhaustion before going "live" so that it is not as annoyingly unreliable as I experienced.Christopher M.
Let people know on the site that they have to pay a minimum 100 km and return vehicle with gas.Sean P.
Customer did not leave a comment.Richard T.
Customer did not leave a comment.Gerald S.
Customer did not leave a comment.Mohammed J.
Great location, nice staff and very easy process to pick up and return the car.Andre E.