Customer Reviews for Packerland Storage LLC
(U-Haul Neighborhood Dealer)

1265 reviews

2751 N Packerland Dr   Green Bay, WI 54303
(S Of Hwy 29)

(920) 499-8813

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(920) 499-8813

2751 N Packerland Dr
Green Bay, WI 54303
(S Of Hwy 29)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
4.0

Very friendly receptionist

Donald P. 
Rating:
5.0

no comment at this time

jeff E. 
Rating:
5.0

Customer did not leave a comment.

Raymond T. 
Rating:
5.0

Great service!

MICHAEL F. 
Rating:
5.0

Show them last service done on key items.

David D. 
Rating:
5.0

Customer did not leave a comment.

Tim S. 
Rating:
5.0

Person helping with transaction was terrific! Noticed throughout the trip that the odometer was reporting 1 mile when it was actually 9/10's of a mile. I was using the mile marker signs on the highway (which is DOT accurate) to use as comparison. I used to be a truck driver. I wonder how accurate the mileage used actually was?? I hope this isn't odometer tampering, since that's illegal.

John J. 
Rating:
5.0

Excellent customer service from Liz

jim B. 
Rating:
5.0

The employee working that helped us was very nice and took care of multiple customers very quickly.

Dakota D. 
Rating:
5.0

Customer did not leave a comment.

Diane R. 
Rating:
5.0

Was happy with the way Packerland Storage LLC treated me as a customer. Would have no reservations using this location again.

JON B. 
Rating:
3.0

Customer did not leave a comment.

Sean W. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
4.0

Customer did not leave a comment.

Thomas O. 
Rating:
5.0

Customer did not leave a comment.

cindy B. 
Rating:
5.0

The gentleman who helped us hook up the trailer and put the car on it did a great job! This prevented my husband (disabled veteran) from having to do it and we couldn't be more grateful.

Trudi G. 
Rating:
5.0

Smooth as silk. Friendly staff to work with

William S. 
Rating:
5.0

Customer did not leave a comment.

COLLEEN S. 
Rating:
5.0

This is the second time I rented from Uhale from this location. Their always friendly and willing to help you out.

Julie L. 
Rating:
4.0

Customer did not leave a comment.

Sharon L. 
Rating:
4.0

Customer did not leave a comment.

MARK D. 
Rating:
3.0

Customer did not leave a comment.

Alvin D. 
Rating:
3.0

Picking up with mobile takes too long. I rent often and it's always an issue. Easily adds 40+ minutes every time and there's always issues. Also the truck had garbage in it from the previous renter but I didn't have time to be on hold with support for an hour again

Mackenzie M. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

Everything worked 100 percent as advertised.

David W. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Thank you!

David W. 
Rating:
5.0

Customer did not leave a comment.

Lee S. 
Rating:
5.0

Customer did not leave a comment.

Dale R. 
Rating:
5.0

Customer did not leave a comment.

Timothy F. 
Rating:
5.0

I love the 24 hr service! Makes moving on weekends so much easier.

Eric P. 
Rating:
5.0

Customer did not leave a comment.

Pam J. 
Rating:
5.0

Customer did not leave a comment.

Andrew M. 
Rating:
5.0

Customer did not leave a comment.

Dennis W. 
Rating:
5.0

The staff at this location is always very nice and helpful!!

EUGENE A. 
Rating:
5.0

Customer did not leave a comment.

Todd S. 
Rating:
5.0

This location was very helpful, I always go there when I need something. My only suggestion is a jack for hooking up. These trailer tongues are really heavy! I get the not wanting the client to unhook/rehook, but seriously, someone is going to get hurt. The dead-lift weight is not safe. If this is a company directive, I would say you're opening yourselves up to risk.

Scott S. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
4.0

Customer did not leave a comment.

Steven W. 
Rating:
5.0

Everything was perfect!!!

John O. 
Rating:
4.0

The woman at the front desk was nice enough and clearly has a good sense of what customer service means and was more than accommodating when my needs/plans changed. The only thing that bothered me was instead of referring to me by my name, or others that walked into the location was, everyone was "Hon". As a person in Customer Service myself, to mostly seniors, I can tell you how many people, myself included, find this offensive. I understand she wouldn't remember everyone's name but just a thought to find maybe find a different reference to the customers. With this exception, I have no problem referring this location and will be booking our 2nd leg of the furniture moving with you. Thanks

therese B. 
Rating:
5.0

My favorite uhaul location. Excellent staff. Friendly and helpful.

Bill H. 
Rating:
5.0

I was treated very well when dropping off the truck! Very friendly and inviting.

Angie P. 
Rating:
5.0

Customer did not leave a comment.

Cheryl M. 
Rating:
5.0

When the truck was empty, it had a very rough ride. I've rented these in the past, never has it been so rough.

Peter S. 
Rating:
5.0

Customer did not leave a comment.

LARRY S. 
Rating:
5.0

Customer did not leave a comment.

Patrick H. 
Rating:
5.0

Nothing. Excellent experience

Robert T. 
Rating:
5.0

Customer did not leave a comment.

Sandra P. 
Rating:
3.0

Nice customer service

Alex M. 
Rating:
5.0

Best customer service I had all year!

Rick M. 
Rating:
5.0

Customer did not leave a comment.

Patrick F. 
Rating:
4.0

Customer did not leave a comment.

Kevin H. 
Rating:
4.0

Customer did not leave a comment.

Scott B. 
Rating:
5.0

Customer did not leave a comment.

Tom M. 
Rating:
5.0

Thank you

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Culleen H. 
Rating:
4.0

I was supposed to pick up my trailer from the DePere location at 7am. I was told they didn't have a trailer for me and I needed to,go,to the Packerland location. The problem was they didn't open till,8:00 and the person from De Pere did not tell me that. So, I had to wait around for over a half hour when I had movers scheduled. Thanks for wasting my time.

Kelly R. 
Rating:
5.0

I was unable to share my location on my phone when I returned and I could not figure out why, my phone settings showed it was allowed to share but I kept getting a message on the website that a problem occurred. I called the contact number and didn't get anyone to answer . I took pictures of the van but couldn't upload them & now I will be charged the 20 dollars.

jodi D. 
Rating:
5.0

I had excellent help at last minute with 2 great employees thanks

dave M. 
Rating:
4.0

Customer did not leave a comment.

KARL R. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Always a great experience, and the people at this location are always friendly and get you out quick.

Brandon M. 
Rating:
5.0

Customer did not leave a comment.

Chansathit B. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA H. 
Rating:
5.0

Customer did not leave a comment.

Timothy F. 
Rating:
5.0

Customer did not leave a comment.

Timothy F. 
Rating:
5.0

Sales woman was very nice.

VICKI M. 
Rating:
5.0

Customer did not leave a comment.

Erin J. 
Rating:
5.0

customer service was great. everything was taken care of in a timely manner.

Rick S. 
Rating:
3.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Liz was extremely busy. But she acknowledged everyone that walked in the door. Was pleasant and very professional.

Judy F. 
Rating:
5.0

Customer did not leave a comment.

Joymarie G. 
Rating:
5.0

The woman in the office was very nice. She was knowledgeable and explained everything very well.

chris K. 
Rating:
5.0

Customer did not leave a comment.

Patricia L. 
Rating:
5.0

Great ride from start to end thanks U Haul

george M. 
Rating:
5.0

Customer did not leave a comment.

Carol U. 
Rating:
5.0

They were perfect!!!

John O. 
Rating:
5.0

Customer did not leave a comment.

John V. 
Rating:
5.0

This location is recommended. The people there are very personable and helpful.

Jim S. 
Rating:
5.0

Everything went great ......., thank you so much it got the job done Miss Schultz was very cordial and friendlyAnd on top of that she was very good looking also

steve F. 
Rating:
5.0

Customer did not leave a comment.

KAY D. 
Rating:
5.0

Customer did not leave a comment.

Samantha N. 
Rating:
5.0

Customer did not leave a comment.

Sheldon B. 
Rating:
5.0

Customer did not leave a comment.

JAMES D. 
Rating:
5.0

tThe agent who help me with my rental was exceptional. I called at the last minute due to some poor planning by others and the agent was very knowledgeable, courteous and helped multiple customers at once to kelp us all going with our tasks. The truck was clean, well maintained, resonably priced and the rental process was very streamlined and easy to follow. I would definitely recommend this location to anyone looking for a rental truck.

Nicholas F. 
Rating:
5.0

Service was friendly and fast, and the truck was comfortable and easy to drive.

Robin P. 
Rating:
5.0

The lady who helped me on a Saturday went above and beyond to help me out. Got a truck and storage rented that day. Good job!!!

Stephanie F. 
Rating:
4.0

Customer did not leave a comment.

steve N. 
Rating:
5.0

Staff members were great & location was convenient.

Mary V. 
Rating:
4.0

Truck not swept out. Bottom half of passenger side mirror broken off. Passenger side mirror not adjusted to the proper angle to see out of.

Jeffrey G. 
Rating:
5.0

Customer did not leave a comment.

Sam P. 
Rating:
2.0

The person who checked me out must of been having a bad day...I felt bad for her (she said the normal U-Haul checkout person was sent home because business was so slow). Seemed like I was more of a bother than a customer. Also upon entering the building it was not clear where the U-Haul office was actually located (I think rental was just one of many businesses in that building). In the end everything was fine and I was glad to have the truck to use.

Bill M. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
4.0

Liz was very helpful. It would have been useful if there was a map of the backyard, so Liz could have pointed out which trailer I was supposed to take. I hooked up to a different 5'x8' trailer which worked out fine -- Liz just needed to change the paperwork. A 6" snowfall the day before left the trailers surrounded by snow, so it made hookup more difficult. but still okay. Liz apologized saying that their main snowplow broke down and all removal work needed to be done with a skidsteer. Normally, the trailer parking areas would have been in better shape. All-in-all, the rental trailer was in good shape and performed as expected.

KERRY B. 
Rating:
5.0

Quick, easy, flexible rental location. Would use them again.

Jarred W. 
Rating:
5.0

Customer did not leave a comment.

Mark V. 
Rating:
4.0

Agent seemed very professional and efficient. Quick turn around from paperwork signing to leaving.

James L. 
No reviews have been submitted for this location.

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