Customer Reviews for Pak Mail of Marysville

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Pak Mail of Marysville

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Dennis J. on

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My issue is not with the location. My issue is with the OVERALL process. What a nightmare!!! I filled out the online check in and then I had to fill it all in again at time of pick up. I was never told that I had to have 3 additional people verify who I am. Once I got someone on the phone it took 25 minutes to get the code to get the keys to the truck. I had a reservation and had talked to representatives twice. Why was none of this information shared? I ended up being 30 minutes late picking up the item I had rented the truck to get. Either share all these details up front via the webpage or via your representatives. I was extremely annoyed and frustrated with this whole process.

Jamie M. on

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Customer did not leave a comment.

Brody L. on

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Need to work on the online process. I did everything as instructed tip speed things up and make it easier. But when I got there I didn't have a rental because someone else was supposed to get it, even though I had the email confirmation. But he did all the work and got me in a truck anyway so very pleased with the customer service.

Carl Z. on

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Customer did not leave a comment.

Shawn B. on

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Customer did not leave a comment.

Leslie L. on

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My original pick up date was Sunday 8/4/2019 at Minit Lube Marysville, Ohio. I was told and looked on line location would be open. Not open. Tried 24/7. Not user friendly. Was up graded x 2 to 26 ft. Not a good thing seeing we did not have enough to ship. The difficulty of drive and expense of gas was not acceptable. The 24/7 would not take my card info that had already been given to U-Haul. I called and canceled asking to find a different location with a more acceptable size truck. This made our travel off schedule. Work missed. Very poor.

Gary W. on

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Very easy check in and check out. Very friendly staff.

Neal L. on

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Since the owner of the plaza will not allow uhaul to park in an area visible from the road, I had no idea this uhaul location existed. The sign in window was very small.

Michelle R. on

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They associate had not been trained on how to rent equipment. It took 30 minutes to get the paperwork ready while we sat and waited. Also, we wanted to pick up the truck at 9 but the store didn't open until 10 and we didn't find out until the day before. Also the cargo space of the truck had glitter all over the floor and we were charged to sweep it out even though it was there when we picked it up.

Craig F. on

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GENERAL: small place with no large inventory - hard to find if personnel did not text location. good for small trucks and trailer drop off location only.

Peter S. on

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Customer did not leave a comment.