Customer Reviews for Palmetto Storage of Forest City

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Palmetto Storage of Forest City

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ALIDA C.
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Insulate cab area so as not to be so loud.all trucks need this

Margaret H.
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Customer did not leave a comment.

Tony S.
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Excellent customer service!

Andrew D.
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Customer did not leave a comment.

Tony S.
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All was goog

Donald D.
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Customer did not leave a comment.

susan T.
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Palmetto storage was very helpful & made this a positive experience. We will definitely use u-haul again in the near future.

Kenya C.
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Customer did not leave a comment.

Ronald L.
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You CS say 19.95 for a truck and then it ends up being 129.00. A little bit of difference don't you think. Other than that us was a good experience.

Karen G.
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I booked the truck to pick up using the 24/7 Mobile app. But when I arrived it 3:15 it said I needed to wait until the “store opened” at 2:30. Very strange. The key was not where I was told it would be. After an hour and 4 calls to customer service I was on my way.

walt W.
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No one was there to receive the truck and trailer even though it was during business hours and their sign said they were open!

William J.
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Customer did not leave a comment.

Joe G.
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Customer did not leave a comment.

Franklin G.
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tydyarl B.
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Customer did not leave a comment.

Jamie W.
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I've been a U-Haul customer for over 20 years and I must admit that this was one of my most pleasant experiences.

WILMA M. | Reservation |
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Absolutely horrible. The 800 number of UHaul made.reservation and assured me several times the office would be open. After sitting in parking lot with three loaded trucks and closed facility.

James M.
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I had a appointment and arrived 15 min early. The office was closed And I waited for 90 minutes for rep to show up. After I finally got paperwork together the representative told me to go and locate the rental. I went out to locate and it was blocked in by all sides. So I finally got rep off his ass to move other trucks. By the way the day was mid December and raining buckets. One side note....the rep seems to make daily trips out of office. My thinking this is he places a sign that is laminated out.

Michael V.
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Customer did not leave a comment.

Carla W.
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Nothing the agent was wonderful and kind and yes we have 3 uhaul locations where we live and I would only want to go back to Forest City.

Betsy G.
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I would like to see a discount price for 501c3 Charitable Organizations.

kenneth C.
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Again the gentleman at the Palmetto moving and storage in Forest City NC. was both courteous and professinal.

Phillip A.
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Customer did not leave a comment.

Lynn S.
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Customer did not leave a comment.

Bruce E.
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Betsy G.
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Alexander O.
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I was not informed of the charge per mile. So I was hit with a bill that was more than twice the original price. Had I known this I would not have rented this uhaul. I felt like this information was hidden because it is unpleasant. I paid $300 for less than 24 hours of use. That is unacceptable. This location needs to work on communication, and maybe uhaul needs to overthink its policies in general. I will never use this company again because of this. It is absurd that uhaul charges $1 a mile. Because of this you have lost a customer and I will make sure I tell people what happened to me so they rethink renting a truck in the future.

John S.
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Everything was good just as it is

Sonya W.
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Customer did not leave a comment.

Albert T.
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Customer did not leave a comment.

Kevin M.
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Great place very nice staff. Would definitely use them again.

Bronny H.
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Customer did not leave a comment.

Mona Lisa S.
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Have a more variety of trucks available and the same discounts as your larger facilities

randy H.
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Location was closed and was not going to open for more than another hour. Dropped keys and paperwork through mail slot.Apparently everything was okay as I did not receive a call about anything. Just can't rate!

Jose Z.
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The u haul in Ellenboro nc is also rude and out of order dirty.They need a review by y'all.Never delt with wierd people in my life!

Dale W.
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keep up the good work

sonda G.
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Customer did not leave a comment.

Mike C.
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I had issues with the mobile pickup. I could not finish the reservation. Was still able to pick up the truck.

Charles G.
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Customer did not leave a comment.

shawn M.
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Nothing, everything was perfect!!!!! Thanks for everything

Harvey I.
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Customer did not leave a comment.

Patrick L.
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I reserved online. This was the first rental from Palmetto Storage. The gentleman in the office was very good and answered all my questions. I will be back again for sure.

carol M.
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Helpful and efficient!

james W.
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the man sold me a lock that did not fit the truck and I am out 10 dollars and can not return.because he kept the pack age Never going to use him

john C.
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Mark was very helpful

lemmie N.
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Customer did not leave a comment.

Alison S.
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Nice job!

Karen H.
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Mark was friendly and helpful.

Gary K.
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Customer did not leave a comment.

joe T.
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Customer did not leave a comment.

Autumn G.
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No problems at all. Quick, in and out.

Joseph H.
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The staff was very friendly and helpful.

CHristopher M. | Reservation |
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Nothing but great but a great experience

Agnes H.
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Mark was very nice and quick to help with our needs.

Christopher C. | Reservation |
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Was responded to inba tumely manner and were very curtious. I am sorry I wasnt able to utilize the services offered.

Kevin G.
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Customer did not leave a comment.

Ken H.
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Jason G.
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John S.
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Eric J.
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Your survey is not complete for my reservation was for tri city and you changed it to top dog who never showed up so I had to call and get rerouted palmetto storage. By the time all this was done j lost over and hour and a half. This was the reason to make a reservation to know where to pick up your unit not to drive all over three towns to get one. Not a happy camper with that part of your service.

Kenneth F.
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Very dimly lit and hard to find where to leave the keys!

Terry B.
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I dropped off here ... the location was easy to find and the facility was well organized. Drop box easy to locate and all went well.

Charlotte R.
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Great customer service !

Scott C.
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Customer did not leave a comment.

Kevin L.
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Customer did not leave a comment.

Mike M.
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Customer did not leave a comment.

Leonard F.
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no one present at this location. had to just leave there. Just dropped the trailer there.

Diane F.
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Customer did not leave a comment.

Tom S.
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people were very helpful and friendly.

Steven A.
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Closed. Dropped off

Ray W.
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Not one thing Mark the man i rented it from gave us great service.

Larry P.
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have store open Monday - Saturday that can help when picking up a rental.

DONNIE C.
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There were no personnel on-site at drop off site. We simply put the documentation the the drop box. The Forest City U Haul locations listed on the internet are confusing. One site does not exist and one was listed as open and was not.

Scott W.
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Customer did not leave a comment.

Michael M.
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Customer did not leave a comment.

Misty W.
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Customer did not leave a comment.

Steve O.
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Customer did not leave a comment.

Kathleen D.
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Customer did not leave a comment.

Charles M.
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This was not a manned facility and no-one would answer either of the phone numbers I called. In fact they didn't return my call tool the next day.

Trudy L.
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I realized later that the heat dial was inoperable and the fan dial did not result in any circulation. ITherefore, I had to drive in a COLD vehicle to my destination on that Saturday morning. The truck had NUMEROUS damages. I appreciated that the special tape was in place but I had to request tape for the tailpipe and uper right area of the mom's attic.

John S.
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Well satisfied with every aspect of this rental. Staff was extremely helpful

Lori A D.
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A woman alone and tried to convince me this would be easy and it was anything but. Person on hand only had one month of experience of working there and had no clue how to tell me how to operate stuff. If not for brochures I would still be stuck at the house in another week

Kelly H.
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The check engine light came on coming back down the mountain. Thank goodness nothing happened.

No reviews have been submitted for this location.

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