Customer Reviews for Pawn USA
(U-Haul Neighborhood Dealer)

480 reviews

2310 SW 14th St   Bentonville, AR 72712

(479) 271-8531

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(479) 271-8531

2310 SW 14th St
Bentonville, AR 72712

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

JOSHUA M. 
Rating:
5.0

Good price for the trailer.

DAVID C. 
Rating:
3.0

Customer did not leave a comment.

MARIA H. 
Rating:
4.0

Customer did not leave a comment.

Jennifer B. 
Rating:
5.0

Customer did not leave a comment.

CHARLES J. 
Rating:
4.0

Customer did not leave a comment.

DONALD D. 
Rating:
3.0

Customer did not leave a comment.

Tammy L. 
Rating:
5.0

Great service and great people, hassle free and they even caught me forgetting my dolly in the truck. Will remember this place if I need a Uhaul in the future.

JONATHAN S. 
Rating:
5.0

Customer did not leave a comment.

Peter A. 
Rating:
5.0

Same as you did

LARRY G. 
Rating:
5.0

Customer did not leave a comment.

Thomas E. 
Rating:
5.0

Great customer service. Way better than going to the actual uhaul store in Rogers.

aaron T. 
Rating:
5.0

Nothing its great customer service and nice people

SEAN C. 
Rating:
5.0

Customer did not leave a comment.

BILLY L. 
Rating:
1.0

Customer did not leave a comment.

NITISH K. 
Rating:
5.0

Customer did not leave a comment.

Stephen K. 
Rating:
5.0

Everyone we dealt with here on two different rentals was outstanding from beginning to end.

BETH M. 
Rating:
5.0

Customer did not leave a comment.

RICHARD A. 
Rating:
5.0

Great service by a great team!

JARED O. 
Rating:
5.0

Very very nice people, so easy to work with!

KENDAL R. 
Rating:
5.0

Customer did not leave a comment.

SANTHOSH K. 
Rating:
4.0

Notify customers when there pickup location has changed. I went to my originally reserved location and then found out it had been moved somewhere else.

LAVETTE C. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH L. 
Rating:
1.0

Maybe give clear instructions before getting impatient with customers. I received no instructions from the beginning. Info was wrong on the paperwork, wrong number, etc… whatever, computers are hard for some people. He basically just walked outside and stood between me and the trailer waving me backwards. That is THE WORST place to stand. And who waves? Give me a gap measure, man. Sheesh. Also…Who pays if I would've hit him? I mean, it's negligence on his part, correct? My insurance, the U-Haul insurance I just purchased, the Pawn Shop's insurance, or his personal insurance? Then, dropping the trailer off was five times the battle. There's not many places to turn around in this place, and without clear instructions I had to move it three times. EVIDENTLY when it's trash day, customers have to back the return trailer into a space next to a wall (but not blocking the trash), over a speed bump, and around a corner between more trailers. Couldn't drop it off where I had picked it up-in the front that was an OPEN FIELD. What kind of customer service is that? They don't have a trailer dolly or some other means of positioning a trailer where YOU need it? That's not my problem. You work here. Not me. Maybe this guy was just on a power trip. I'm willing to bet he didn't feel all that powerful moving the trailer himself and tripping over the tongue towards the wall. That's what I call a real power trip. I won't be back and I'll leave reviews elsewhere (Google, etc…) to warn others since I'm willing to bet this email will reach about one person total-if not an automated response. I also find it comical that you're asking for feedback on cleanliness, etc…however there's no way to upload photos. That doesn't say we care about your feedback. Thanks! Happy haulin'!

PRESTON L. 
Rating:
5.0

Customer did not leave a comment.

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA H. 
Rating:
5.0

Customer did not leave a comment.

STEVEN R. 
Rating:
5.0

Nothing. The people at the Pawn USA were very helpful and kind. Christy online and on the phone was great helping us through the pickup process.

Pam H. 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
4.0

Customer did not leave a comment.

LANCE B. 
Rating:
5.0

Customer did not leave a comment.

NANCY B. 
Rating:
5.0

Customer did not leave a comment.

CARSON D. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDRA R. 
Rating:
5.0

Customer did not leave a comment.

BENEDICT N. 
Rating:
5.0

The people working at this location were attentive, friendly, and helpful!

James L. 
Rating:
5.0

The best customer service!!! Very accommodating and helpful. Would recommend to everyone!

Caroline S. 
Rating:
4.0

Very helpful staff

MATTHEW G. 
Rating:
5.0

Customer did not leave a comment.

CHRISTY K. 
Rating:
5.0

Customer did not leave a comment.

Leslie D. 
Rating:
5.0

Very friendly people. The truck was clean and ready to go. We'll definitely rent from this location again!

ANITA K. 
Rating:
5.0

Excellent customer service I would really highly recommend this location for all your uhaul needs

JOHNNY M. 
Rating:
4.0

Customer did not leave a comment.

Chandler W. 
Rating:
3.0

I was happy that there was a Uhaul available for me for and that the staff at this location was very friendly and helpful. There is an opportunity for improvement on the cleanliness of the Uhaul. The inside of the Uhaul where the driver's seat is smelled really bad! It smelled like sweat and the wheel and the seats were very sticky. It was really gross. In addition it would be great if the Uhaul vehicles had more modern safety features such as being able to take phone calls hands free or see the GPS on a screen or have a reverse camera!

VANESSA G. 
Rating:
5.0

Customer did not leave a comment.

LYNN H. 
Rating:
3.0

Have people not stand outside smoking and come help go over the trucks current damages and come help me with bringing on the dollie and blankets instead of letting me do it by myself.

TERRI S. 
Rating:
5.0

Flawless experience

SHELBY M. 
Rating:
4.0

Customer did not leave a comment.

CLEMENT M. 
Rating:
5.0

Great service and advice!

BRENT F. 
Rating:
5.0

Great customer service!!

CLAYTON N. 
Rating:
3.0

Customer did not leave a comment.

JERRY D. 
Rating:
5.0

Customer did not leave a comment.

JOHNNIE D. 
Rating:
5.0

Great customer service

CARMELITA P. 
Rating:
5.0

The staff at USA Pawn were very nice!! They made my rental experience a breeze!

SUSANNA M. 
Rating:
5.0

Customer did not leave a comment.

GARY P. 
Rating:
5.0

Customer did not leave a comment.

Charles W. 
Rating:
5.0

Customer service was excellent

MICHAEL K. 
Rating:
5.0

They were very nice and helpful. Made sure everything was right.

RUSSEL M. 
Rating:
5.0

Customer did not leave a comment.

VENKATA B. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
4.0

Customer did not leave a comment.

JEFFERY K. 
Rating:
5.0

Customer did not leave a comment.

MARIO H. 
Rating:
5.0

Customer did not leave a comment.

DARSHAN REDDY C. 
Rating:
5.0

Customer did not leave a comment.

DANIEL S. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL H. 
Rating:
5.0

I had to call customer service, the location was responding with the self check in, it was a simple fix but I was on hold a little over an hour. At about 40 minutes the first person took my call, after a very brief conversation they told me I needed someone else they put me hold. The second person resolved the issue. Long wait time but at least they were nice.

MARIA C. 
Rating:
5.0

Customer did not leave a comment.

FRANCEE B. 
Rating:
4.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH S. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY M. 
Rating:
5.0

As always, helpful service and efficient equipment.

GERALD M. 
Rating:
5.0

Customer did not leave a comment.

RAJESH N. 
Rating:
4.0

Customer did not leave a comment.

KELLY W. 
Rating:
4.0

Customer did not leave a comment.

DARRYL S. 
Rating:
5.0

Thanks to all

LARRY B. 
Rating:
5.0

Excellent service

Mark T. 
Rating:
5.0

The vehicle has smoking smell

Athish S. 
Rating:
5.0

Customer did not leave a comment.

HAL S. 
Rating:
5.0

Not a thing that I can think of. Great experience...

JAMES C. 
Rating:
5.0

Can't say enough good things about the employees there. Very helpful and knowledgeable.

Clayton N. 
Rating:
5.0

Do not move the pick up location from where I reserved jt.

BENJAMIN MEIR E. 
Rating:
5.0

Both staff were very friendly and helpful will recommend them for sure

LETICIA P. 
Rating:
2.0

We had winter weather that came through the days prior to my scheduled pick up. On the day of, I myself had to de-ice and defrost the windshield. There was a layer of ice that took my 20-30 minutes to chip away at before I could drive off in the U-Haul. As a customer, I was hoping to be able to hop in and drive off. They knew that I had an appointment, but did not assist with pre-treating and prepping the truck to be driven off the lot.

TIMOTHY N. 
Rating:
5.0

Customer did not leave a comment.

Susan T. 
Rating:
2.0

The computer system was not operating but the people there were friendly

JAY D. 
Rating:
5.0

Customer did not leave a comment.

KENNETH P. 
Rating:
3.0

Customer did not leave a comment.

DAKOTA K. 
Rating:
3.0

Customer did not leave a comment.

Jose A. 
Rating:
5.0

Customer did not leave a comment.

bruce P. 
Rating:
5.0

Customer did not leave a comment.

JASON M. 
Rating:
5.0

Did an excellent job. Thankyou

KENNETH H. 
Rating:
5.0

None did a great job

ANDREW G. 
Rating:
5.0

Very friendly and quick service.

James T. 
Rating:
5.0

Best customer service around! I will never go any place else for my U-Haul requirements.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

MARK T. 
Rating:
5.0

Customer did not leave a comment.

DUSTIN S. 
Rating:
5.0

Customer did not leave a comment.

Erick O. 
Rating:
5.0

Great friendly business and people! Love the location and that I'm able to drop off after hours! Will be back!

Daniel E. 
Rating:
4.0

Customer did not leave a comment.

Frank R. 
Rating:
5.0

Such polite service, both picking up and returning the truck. Very clean truck. Will recommend Pawn USA to friends.

Susan T. 
Rating:
5.0

Great service

CARL E. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top