Customer Reviews for Paynes Truck & Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Arthur G.
I was overcharged and then told a story by the owner that it was a corporate UHAUL issue. Total rip off. This location is not trustworthy, don't use it.Matt J.
Charlie, the gentleman from U haul, was friendly, attentive and helpful. Truck was clean inside and out. Would do business with this U haul facility again.kathleen N.
Customer did not leave a comment.Hilario G.
Customer did not leave a comment.Stephen M.
Customer did not leave a comment.David S.
Location was fine the booking service is horrible and cost me three trips because the truck was no where around which cost me a lot more in miles. They called 1 day before I requested it but I booked it for days in advanceRobin M.
Great servicetom losco L.
Online processing did not workNasri B.
I had difficulty using mobile app. Reservation expired because I arrived an hour after scheduled pick up time. Fortunately, staff was on hand to assist with the rental.Paul S.
website is clunky trying to order trailer and find place that had it. Once we got through that the place, setup and local uhaul place were all great.andrew W.
Customer did not leave a comment.CURTIS G.
Customer did not leave a comment.JoAnne T.
Always a pleasure. Very happy to see social distancing in place as well.Arthur G.
Customer did not leave a comment.Dominic A.
Location was fine who ever does booking is terrible was Supposed to pick up the truck at eight didn't get it till 12 had two trucks reserved only got one Scheduling was supposed to call me back and never did very unsatisfiedBrandon W.
Customer did not leave a comment.Edward W.
I am a customer since years and always happy with the great service at this location !NICOLE L.
Fast easy and You stations owner Charlie couldn't have been more down to earth and helpful. Will be using his location for all my truck rental needs.Phill B.
Great place they are super nice and very helpfulRICHI G.
Customer did not leave a comment.Lisa P.
The check in process was not very efficient. I arrived at 5 o'clock to pick up the truck and could not get any information off the app to sign in and get the code to retrieve the keys. It wasn't until I called the number after 7 o'clock to find out that the contract had been canceled. Luckily the lady I spoke to was able to retrieve it. But it's very confusing and I would never use this process again. I like U-HAUL but I wouldn't rent a vehicle unless I could go into the building and talk to someone.RICHARD S.
Customer did not leave a comment.Curt H.
Customer did not leave a comment.Charles H.
Customer did not leave a comment.Christopher R.
Customer service was Excellent and location perfect for me and the truck was very nice! Thank you guys so much!!ELVORIS M.
Customer did not leave a comment.Arthur G.
Not much, Charlie was very helpful and knowledgeable. I have rented here before and will rent here the next time I need a truck.Peter S.
Customer did not leave a comment.Ahmad M.
Great overall rental experience. My best UHaul rental experience ever!LEONARD R.
Customer did not leave a comment.Robert V.
I loved loved loved the man who worked with me at the rental location. He was lovely on the phone and even more enjoyable the day I picked up the truck. I am renting another truck this Saturday and would never work with any other perso but himMaria B.
Customer did not leave a comment.Matt P.
The UHaul representative, Charlie Payne was excellent and a pleasure to work with. Thank You, Wayne JohnsonWayne J.
great servicewilliam P.
The truck was really clean overall, but the inside of the windshield was dirty enough to make glare more annoying. Overall, I thought the manager was pleasant and friendly.Eric J.
Mobile checking was a pain. I would not recommend.Bambi S.
quick and easy - nice truckSean B.
Customer did not leave a comment.Brian H.
Friendly and efficient service.jeffrey B.
Customer did not leave a comment.Mark C.
Very easy to rent from Payne's and very nice owner.Marie L.
When we arrived at the location for pickup it was closed and we had been given no information (at all) about what to do in this situation. There was no obvious way to pick up the van, and after calling we were finally forwarded an email that contained a link to let us move forward with checking out our van. It was incredibly stressful and unnecessary to not give us this information ahead of time (if someone is checking out a van on the weekend just send them this email so that they know they have to go through these steps), otherwise there would have been no way for us to get the van. It put us an hour behind schedule but after that everything went smoothly.Brian O.
I only received 6 furniture pads at the pick up location but they said I received 12. They charged me $38.00 for missing pad I never received. I call to complain and the woman I spoke with said she would credit my account. Been over a month and no credit. only use UHAUL if you like being ripped off by their total incompetence. I'm wondering if they charged me double for the missing pads? Who the F**** knows, since I never received the reciept for the initial transaction. Horrible company to work with.Danielle S.
Customer did not leave a comment.Jay W.
Customer did not leave a comment.Edward S.
Everything worked out well. Charlie was great.john S.
Customer did not leave a comment.Donald E.
Customer did not leave a comment.Peter S.
Charlie made it very simple. Friendly and a good representative for u hauljohn S.
Customer did not leave a comment.Matthew W.
Customer did not leave a comment.Paul D.
The guy in the shop is extremely helpful. Definitely go to this place rather than others.wenhao C.
The online reservation system was awful, but the people at Payne's Truck & Auto Repair were fantastic! I highly recommend the location, but you should probably call them directly instead of doing an online reservation.Adam T.
This place confirmed a 20' truck was there for me to pick up the nest day. When I arrived, there was not a 20' truck and they put me into a 26' truck. I understand I still got a truck, a bigger truck, and for the same price, but I was NOT comfortable driving this huge truck. I'm more pissed they said I was good and that the 20' truck was there when it wasn't.Paul M.
Used app on mobile phone for transaction. Worked pretty good.Glen C.
Smooth pickup and drop off. Staff was excellentCarl G.
Payne is the nicest and most helpful person. I have been going to this place to rent the uhaul every year. I would definitely recommend it to anyone.Indumathi N.
Customer did not leave a comment.Matthew G.
The location was a car repair shop, so I was expecting some issues. Fortunately the people there were incredibly helpful, checked me out with no problem, and were friendly. The van itself was in great shape, ran well, had a full tank of gas. The only improvement would have been your web site as I had trouble with making my reservation through it.Cheryl G.
Customer did not leave a comment.Gilbert R.
Customer did not leave a comment.James T.
great service and locationJames C.
Customer did not leave a comment.Stephanie T.
Great customer serviceManisha G.
Charlie is wonderful, and made renting very easy.Rakesh G.
Customer did not leave a comment.Sheri D.
Customer did not leave a comment.Amanda C.
I have used them twice, and will continue to. Everything was great!David B.
Customer did not leave a comment.Michael C.
Mr. Payne made my rental very easy and quick. Excellent service...highly recommended!Christopher B.
Customer did not leave a comment.Jimmy C.
Convenient and helpful guys there, I could have used a bigger trailer but with the time I saved going here I just made two trips.luca A.
Very friendly and accommodating staff.Thomas K.
Customer did not leave a comment.Susan K.
Customer did not leave a comment.Philip B.
I got a call from uhaul saying my drop off was late. It was not. Adding more stress to my move. You suckJanine C.
Extremely easy process the whole way through. Great service at PaynesMichael R.
Customer did not leave a comment.harry R.
Truck was available and ready to go as promisedMARK O.
It would be nice if the hours listed on the U-Haul website matched the actual operating hours.Kent L.
Customer did not leave a comment.Edward P.
very friendly and helpful teamWarren E.
I was unable to rent the equipment I originally reserved at the Wilmington ma location. My original reservation was for a 6x12 trailer in Wilmington ma. I was told it was rented out to someone else and the only option was a smaller trailer at another location. This required multiple trips on my part. While my experience at Payne's auto and truck was fine, the overall experince was negative. I would be hesitant to recommend U-Haul in the futureJeffrey D.
Customer did not leave a comment.phylis B.
Customer did not leave a comment.Edward G.
Customer did not leave a comment.gale D.
Nothing. Great service.Elizabeth P.
the Wilmington u haul store was not helpful at all. The concord street location was awesome the woman found the trailer and booked it for me. the north reading location was also excellent. I would rent from them again.Steven W.
Customer did not leave a comment.dan G.
Everything went great. Very friendly and professional service. I would definitely recommend this location to my friendsJulie G.
Owner was very personable and friendly!Lauri Ann S.
Customer did not leave a comment.Harry C.
Customer did not leave a comment.Casey W.
Customer did not leave a comment.PENGHE G.
Customer did not leave a comment.Jiping L.
Customer did not leave a comment.Yuemao X.