Office is too far from Uhaul location, office lady told me I'd get a refund if dropping off early (I did not).JEREMY V.
Customer Reviews for Pendletons Towing Recovery
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Rayell B.
I had signed in on the virtual app. I declined the additional coverage. The rep came out and did something on a tablet....which apparently included signing us up for safemove for $90 of unauthorized chArges. He drew a line through signature, neither me nor my husband signed. Now I am battling uhaul to refund the unauthorized charges and Pendleton just shrugged and said not sure what happened and we have to fix with uhaul.JAMES E.
It said 19.99 a day, I ended up paying 173.00. I filled the tank to half where I found it and they said it was more. They stacked fee after fee after fee. Next time I will take everything in my car. Never again.ROBERT S.
Customer did not leave a comment.Benjiman C.
the 24/7 checkout and return was awful. It took more than 2 hours just to get the key to the truck and get going. Of that 2 hours, more than 1 1/2 hours was spent on the phone with customer support, who had enormous difficulty with their own system. The local pickup company also could not make the system work. Very frustrating. The customer service rep and all the people were great, the truck was great, but the pickup system was awful. We probably had to try to log into it 30 times, only about 15 of which worked. Once in, could not figure out what we needed to do, and system just did not work, period. If you want to discuss, call 801-967-5963. cal peadenCalvin P.
Customer did not leave a comment.Justin L.
You need better signs, i had to call the office to be able to find it, everything else was great.Nathan F.
Customer did not leave a comment.Dorisdae B.
Accommodating in off hoursTimothy L.
Customer did not leave a comment.AMIR K.
Just keep it up !!!jesus R.