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Misty R.
Customer Reviews for Pendletons Towing Recovery
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The website is great to reserve whatever your needs are. But you can't pick up the truck before business hours. The website won't work. This also happened to my daughter.
Lanelle W.When the next person has an appointment, please give them their time. We waited for a little bit because of the other customer. Otherwise , we were content.
Jack E.Flawless
Thomas B.When I arrived at the drop off location I was fined $85 for a lock removal and a missing piece of hardware that I never received. This transaction was indisputable and they stole my card info from my pickup location to charge me this fine. I was never made aware that I would have to pay for the missing hardware and when they told me it was missing I informed them I never received it and they would have to take it up with the uhaul location in Tucson. The West Jordan drop off location informed me that I didn't need to worry about the hardware and that they would resolve the issue themselves. Then proceeded to charge me. This is completely unacceptable and I would like to be refunded the $85 that was stolen from me.
Elijah T.Very helpful with our slight confusion on drop off
Hope S.Very helpful and friendly staff.
Ryan D.Suspension needs to be checked. Uhaul check -in system needs to be more reliable.
Brian J.Drop off location was not clearly marked. No obvious signage. Poorly hand written note on door giving directions to a back lot.
Robert N.I only drove 28 miles and was charged to refuel the tank as though it had been full when I picked it up. It was not. I had 1/4 tank on pickup and 1/4 tank when I returned it.
Karen D.Looks like (and probably is) a junkyard. Felt really scammy and sketchy.
Bruno F.The whole return process was quick and easy. Staff were fast and efficient. The whole return process took less than 5 minutes from arrival to departure.
Katrina S.The site is not attractive but the customer service reps were warm and inviting. We had no issues.
Clifford S.I love this location. They always are informative and have great customer service!
Gage L.U-Haul changed our location pick up to further away and we got charged more for miles than we should've been and didn't even get credited for that.
Brooks B.Now you have
Vance T.Im really upset. They charged me for the fuel but I returned it with the same amount of fuel. I won't trust this company anymore, if I rent anything i will take a picture everywhere. GLAD I took a picture of the dash showing same fuel amount. In the end the company could say “don't trust me, took picture everywhere, if not, I will charge whatever I can chargeâ€
Kenny C.The truck is getting a little tired . Front end steering very loose
Peter S.I did not use the utility dolly yet was charged for it. Bullshit.
Alex M.Staff was friendly, helpful and efficient
Lorene J.The online app to pick up the truck had some glitches and was a pain.
John H.The truck was hooked up and ready to go but perhaps a window cleaning would be in order
Adrian F.Scheduled truck was not available at pick up location. Then had to drive over an hour to pick up a truck, to drive all the way back to intended load location then drive to drop off location. Two hour delay due to unavailable truck, to then have to keep the truck for two extra hours the following day which ended up in me having to pay for an entire day extra on top of mileage costs due to having to drive so far to even get a truck for pick up. Worst experience ever..
Zachary R.Good service
Hongbiao J.Fix your equipment before sending it on a 400 mile journey
Chyanne S.I really appreciate you guys but I don't have a my bill how much you charge me thank you
Chaudhury A.Communication at penelton towing was awesome and efficient. They are accommodating. The equipment is nice and well managed
TIFFANY J.Drop off location difficult to find.
Glenn P.The fact that when i was givin the option to make a reservation it was never stated how many miles i was allowed to go with the uhaul and thus having to pay $500 (including $80 for refuling) for two days when i was just traveling in state.
TIMOTHY C.I dropped off by 3 pm same day. No personnel available. Locked gate. I put the key in the lock box. Next day I received an email saying I owed a late fee of $20.00. I filled up the gas tank to where it was on pick up. When I called to complain I was told I also owed $24.00 because they said the tank was short one eight. I feel like I've been scammed. I will NEVER use UHaul again.
Denis H.Only 1 employee, using cell phone to do all paperwork, honestly I felt like I was dealing with the clampets who bought a U-Haul franchise! Nice employee, just not real classy and definitely not a smooth and fast transaction
dustin M.Our trailer was a bit muddy outside and dusty inside, we used a few wipes before use. My wife was a bit concerned with our couches getting dirty.
Edcel T.It was awesome and so quick
KANDIS C.Tried to setup time for pickup @8 Am and couldn't do it until 10 Am!
Eddie E.better directons on where to pick up the truck on the side of the building.
AMBER Y.Na
ROBERT M.great customer service
Jose G.An office to receive customers and an on had proof of returned
Carmen R.Windshield wipers were noisy, hitting the window frame, and squeaking on the glass. The roof of the over-cab leaked and ruined several boxes of books. However the yard person was efficient and amicable. The vehicle was mechanically sound, drove well, and was very serviceable. Overall the pickup procedure went smoothly. Finding the location was not the easiest, but we succeeded.
Howard C B.Bigger sign, so I know I'm in the right place.
LEAH A.I did an after hours drop off, all was ok.
joe D.Went above and beyond.
Kimberley C.He was very helpful and I was taken care of
Sherri B.Trailer was perfect as allows
JERRY M.The location was closed due to holiday
Saad A.The guy who helped me was terrific. Helpful, likeable and knew what he was doing.
SCOT S.