Customer Reviews for Personal Mini Storage GNV 441
(U-Haul Neighborhood Dealer)

39 reviews

8825 NW 13th St   Gainesville, FL 32653

(352) 336-3375

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 3:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(352) 336-3375

8825 NW 13th St
Gainesville, FL 32653

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 3:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Olivia T. 
Rating:
2.0

The guy Tommy was rude and did want to honor the reservation pricing. He also made my code on the lock the word “Pest”.

David Y. 
Rating:
5.0

Customer did not leave a comment.

Minji K. 
Rating:
5.0

Customer did not leave a comment.

Aryn R. 
Rating:
5.0

Customer did not leave a comment.

Owen S. 
Rating:
5.0

Very Helpful

John S. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
5.0

Easy and fast, I spent exactly 7min for all done.

ANSELMO D. 
Rating:
1.0

I went to pick up my truck personal mini storage. I ordered a 26ft truck they gave me a 20ft truck. They were unhelpful. They told me to drive the truck to a mini mart u-haul dealer just down the street from them at 4105 NW 13th St Gainesville. He told me to take it back to the first one, I said no. I want a 26ft that I ordered. The guy was very nice but the truck was so gross that the moving helpers were shocked. It was full of rodent poop, the ramp had rodent poop ground in to it. It stunk and had a nest under the ramp that all fell out in a huge pile when they opened the ramp. I had poop all on my furniture. I wish I could show the photos I took.

sharon F. 
Rating:
5.0

Customer did not leave a comment.

Gregory S. 
Rating:
5.0

Customer did not leave a comment.

Wendy H. 
Rating:
3.0

Don't allow an online reservation for one location and then change the location on me the next day. I had to drive completely out of my way to get to this uhaul location and to drop it off. I ended up having to pay for more mileage than I would have if the location I was forced to go to wasn't in the middle of nowhere.

Alyssa A. 
Rating:
4.0

Customer did not leave a comment.

Kareem W. 
Rating:
5.0

Customer did not leave a comment.

Jamalee M. 
Rating:
1.0

qive me part of my money back

DEVIN M. 
Rating:
5.0

Customer did not leave a comment.

Amy M. 
Rating:
5.0

Thank for great customer service

ariona P. 
Rating:
5.0

Customer did not leave a comment.

ariona P. 
Rating:
5.0

Employees are friendly, well informed about your product base, and efficient. This location is an asset to the U-Haul brand.

ALICE W. 
Rating:
5.0

Tiffany and Tracy made my strenuous move less hectic. Excellent customer service. Highly recommended

Briana B. 
Rating:
5.0

No improvement necessary

Richard D. 
Rating:
3.0

Customer did not leave a comment.

Francesco M. 
Rating:
5.0

The staff was very friendly and professional.

William P. 
Rating:
5.0

Customer did not leave a comment.

edwin F. 
Rating:
5.0

The staff was exceptionally friendly and had the excellent customer service that so many businesses lack these days. I used to use another uHaul business in town but fate brought us here. Will use them whenever needed. Highly recommend.

Helen L. 
Rating:
3.0

Most of the agents I had on the phone were not at all helpful and didn't care about their job... the agent at Vestavia hills named Jeremy was SO RUDE!

Loren W. 
Rating:
1.0

Too much to list. Horrible experience. Would not use this location ever again and would avoid uhaul as well.

Paul C. 
Rating:
5.0

Customer did not leave a comment.

Lanu P. 
Rating:
5.0

Customer did not leave a comment.

Melissa S. 
Rating:
5.0

Customer did not leave a comment.

TYRONE T. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
1.0

Better professionalism

NYRON J. 
Rating:
5.0

Customer did not leave a comment.

mark C. 
Rating:
1.0

I returned the vehicle at a full tank, but was told the gas meter would be over the full tank line if it were actually full. I refused to go drive again to go fill it again and as a result they marked it at 7/8th full and charged me $8.50 for gas. I was exhausted from moving and feel I was taken advantage of. I won't be renting from this location ever again.

Victor P. 
Rating:
5.0

Customer did not leave a comment.

Jessica S. 
Rating:
5.0

Service, friendliness and attention to detail were superb! This will be my go-to location for U-Haul needs in the future.

Larry J. 
Rating:
3.0

I was told by one manager when I need to return the truck during the Memorial Day holiday weekend, and I only needed to rent for one day. At pick up, the other manager said I had to rent for two days. I was then charged for two days even though I brought the truck back within 24 hrs. I contacted the first manager and she gladly corrected the bill to a 24 hr rental. The right hand does not know what the left hand is doing.

Peter B. 
Rating:
5.0

Maralyn is a professional and is also fun to work with at all times.

Shawn G. 
Rating:
5.0

Customer did not leave a comment.

SCOTT K. 
No reviews have been submitted for this location.

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