Customer Reviews for Piedra Automotive
(U-Haul Neighborhood Dealer)

332 reviews

505 Piedra Rd   Pagosa Springs, CO 81147

(970) 507-3008

Location Hours

  • Mon-Fri: 10 am - 1 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(970) 507-3008

505 Piedra Rd
Pagosa Springs, CO 81147

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 1 pm
  • Sat-Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Kenneth C. 
Rating:
5.0

Great customer service at the Pagosa Springs location. Can't say enough about how good they were

Daryl H. 
Rating:
5.0

Customer did not leave a comment.

Thomas C. 
Rating:
5.0

One of the best Uhaul locations to do business with, super great customer service.

Joe F. 
Rating:
2.0

Get rid of your guarantee. It doesn't mean shit when you guarantee someone a 26' moving truck and they show up to a 20' moving truck.

Walter B. 
Rating:
5.0

Duane is great to work with, I would highly recommend using this location in Pagosa Springs. Lee

Ryan O. 
Rating:
5.0

Friendly service and helpful people. Great equipment and fair price.

Eric L. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Thanks Bill😊

Berneta V. 
Rating:
5.0

Customer did not leave a comment.

Shane D. 
Rating:
5.0

Guy that helped us on pick up and drop off of trailer was awesome! I will always pick you guys over the other U-Haul options in town because of his customer service. Thank you!

Alexandra E. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Larry R. 
Rating:
4.0

Customer did not leave a comment.

GREGORY M. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

They were ready to help turn in the trailer and I didn't even have to get out of the car. Excellent.

HERMAN M. 
Rating:
5.0

Extremely easy, was met as i got out of the truck and able to walk away within a minute. Best experience.

Tony B. 
Rating:
5.0

Customer did not leave a comment.

Nicole K. 
Rating:
5.0

Customer did not leave a comment.

BRETT D. 
Rating:
5.0

I will certainly do business with this company again! Professional and friendly, makes you feel important!

BENNY D. 
Rating:
5.0

Ben was very Pleasant to work with. Fast and efficient. Really nice employee

Carrie T. 
Rating:
5.0

Customer did not leave a comment.

BRUCE B. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

Nancy S. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
3.0

Customer did not leave a comment.

JUDY T. 
Rating:
5.0

You can make sure that the price given to you online is the price paid. I added nothing extra from the web site to pick up, yet was almost $100 more.

Jerry B. 
Rating:
5.0

He said we brought the wrong truck but its the one I got at shewwood Groc. On dolly or mats

Herman G. 
Rating:
5.0

Customer did not leave a comment.

christopher M. 
Rating:
5.0

This is one of the best locations I have worked with.

christopher N. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey O. 
Rating:
2.0

Make sure facility I'm picking up at is open. I was sent to a closed place and he was mad at me, he should have directed his anger at you not me Also had to drive to two drop off locations, the one you sent me to did not accept trailers. You need to get a bit more organized- ALSO I tried calling several times because if your errors and was always every time out on extreme long holds, I just gave up. Not happy at all However the trailer itself is awesome for its purpose Get better organized George lyle

GEORGE L. 
Rating:
5.0

Customer did not leave a comment.

Marybeth S. 
Rating:
5.0

No improvements. The staff was super helpful and nice.

mike P. 
Rating:
5.0

Laura is the best! She was helpful, professional, and patient with all the changes in my moving schedule. She is so pleasant to be around. Would recommend this Uhaul service center to one and all. Thanks!

Rosalee M. 
Rating:
5.0

Customer did not leave a comment.

Hector M. 
Rating:
5.0

Excellent customer service.

Carl H. 
Rating:
5.0

The person who helped me was indeed very polite and helpful.

Maria M. 
Rating:
5.0

Customer did not leave a comment.

Mitch L. 
Rating:
1.0

Customer did not leave a comment.

Travis S. 
Rating:
5.0

Customer did not leave a comment.

Benjamin M. 
Rating:
5.0

Customer did not leave a comment.

Perly B. 
Rating:
5.0

Customer did not leave a comment.

Kyle P. 
Rating:
5.0

Excellent service during these hard times. Customer service was great, made this rental very easy.

ARTHUR K. 
Rating:
5.0

Customer did not leave a comment.

Richard L. 
Rating:
5.0

Customer did not leave a comment.

david P. 
Rating:
5.0

Customer did not leave a comment.

Joelle E. 
Rating:
4.0

Customer did not leave a comment.

Barbara E. 
Rating:
5.0

Customer did not leave a comment.

Steven O. 
Rating:
5.0

After hours On-line pick was unacceptable. Took over an hour to complete. No fault of Piedra Automotive, it's the on line system. That cost me money.

DAVID N. 
Rating:
5.0

Customer did not leave a comment.

rachel M. 
Rating:
1.0

Extremely difficult to pick up our reserved truck. Spent approximately 3 hours on the phone with multiple personnel from U-Haul. I've never had this type of experience with U-Haul and will not consider U-Haul for my next move.

SHELLEY M. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
4.0

They do a good job. Got us on the road quickly.

Paul G. 
Rating:
5.0

Rick went out of his way to make the trailer safe and available. Owners were very accommodating.

Robert D. 
Rating:
5.0

I wouldn't know, I went when they were closed

Fabian T. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
4.0

A much better experience dropping off than picking up.

James O. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
3.0

No problems were encountered when picking up the unit.

Robert P. 
Rating:
3.0

Customer did not leave a comment.

terry S. 
Rating:
5.0

Customer did not leave a comment.

Deborah W. 
Rating:
4.0

Location was closed but UHaul app made drop off easy.

Arleen P. 
Rating:
4.0

Customer did not leave a comment.

Charles W. 
Rating:
5.0

Customer did not leave a comment.

Steve E. 
Rating:
5.0

The Gentleman that assisted with the pick up did a great job. Piedra Automotive is the place to get a UHaul!

Greg M. 
Rating:
4.0

Customer did not leave a comment.

DAVID N. 
Rating:
5.0

Customer did not leave a comment.

Mark L. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Howard G. 
Rating:
4.0

I can count on them having the truck I reserve when I show up more so than other locations. This is the biggest complaint I have with UHaul. You call and make a reservation for a truck and when you go to pick it up they tell you, "Sorry we gave your truck to someone else. But you can drive 2 hours to pick one up at another location..." NOT good customer service.

DAVID N. 
Rating:
3.0

It is imperative you streamline the rental process. The first place I inquired at was an unprofessional nightmare with children in the office and a dog tied at the front door. Distractions for the person trying to figure out you at best confusing software. Left there because the office person tried 3 times to finish a rental agreement with no success. Next place was Affordable storage which was very professional and helpful but did not have the equipment I needed but reserved a car dolly for me at Piedra Automotive arrived there expecting a less strenuous ordeal but NO it took well over an hour just to rent a 50$ tow dolly. They were professional but seemed confused by your software which kept rejecting same information over and over. Same situation when I returned the dolly the next day. Your process is way too many steps. ABSOLUTELY RIDICULOUS It took me less time to use the dolly than it did to rent it. 3 hours plus total painstaking irritating ordeal. Streamline the rental process.

Barry S. 
Rating:
5.0

Customer did not leave a comment.

Kelvin S. 
Rating:
5.0

No need to improve......great service! And a great truck with no problems!

Joseph S. 
Rating:
4.0

I was not sure of availability or location of the equipment until right before I needed it, but I get the fact that UHaul is busy. It would be helpful if the pickup location was open on the weekend.

Thomas D. 
Rating:
5.0

Customer did not leave a comment.

shelton R. 
Rating:
1.0

Customer did not leave a comment.

Dixie K. 
Rating:
5.0

Made reservation online. Didn't help much. Was asked basically same info when the van was picked up. Sort of a waste of time other then knowing your unit has been set aside.

Allen L. 
Rating:
5.0

Larry was top notch, will work with him in the future!

Joanne F. 
Rating:
5.0

Thanks Piedra Auto for everything. Great Staff even had personal greater @ door. Good People with friendly, professional goals. Thanks again ??

Berneta V. 
Rating:
5.0

Such a nice location!

Stuart A. 
Rating:
5.0

Customer did not leave a comment.

Meladee S. 
Rating:
4.0

Customer did not leave a comment.

KEN M. 
Rating:
5.0

Customer did not leave a comment.

Lee N. 
Rating:
5.0

Customer did not leave a comment.

Van L. 
Rating:
5.0

Customer did not leave a comment.

Jeff V. 
Rating:
5.0

Great service. Easy in and out.

Charles F. 
Rating:
5.0

Customer did not leave a comment.

Richard R. 
Rating:
5.0

Thanks for all your help, Larry!!

Jeffrey O. 
Rating:
5.0

Mr. SCHWAB and his crew were very helpful, although the location was very busy, the handled each customer professionally and efficiently. Thanks again Bill and Crew

BERNETA S. 
Rating:
5.0

Customer did not leave a comment.

VAN L. 
Rating:
5.0

Excellent service.

ROBERTA T. 
Rating:
4.0

Customer did not leave a comment.

Buddie C. 
Rating:
5.0

Great service.

Howard G. 
Rating:
5.0

Customer did not leave a comment.

Van L. 
Rating:
5.0

Customer did not leave a comment.

Ruth H. 
Rating:
3.0

Customer did not leave a comment.

Scott L. 
Rating:
5.0

Great Service - Bill is a great guy

Joseph Y. 
Rating:
5.0

Customer did not leave a comment.

John P. 
No reviews have been submitted for this location.

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