Customer Reviews for Pontoon Express
(U-Haul Neighborhood Dealer)

29 reviews

4089 Pontoon Rd   Pontoon Beach, IL 62040

Location Hours

  • Mon-Sun: 8 am - 11 pm
Special Operating Hours
  • 11/30/2021 - 1/1/2022: Closed

Services at this Location:

Contact Us

4089 Pontoon Rd
Pontoon Beach, IL 62040

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 11 pm
Special Operating Hours
  • 11/30/2021 - 1/1/2022: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Fast pick up and drop off. Seamless experience.

Kristy L. 
Rating:
4.0

Customer did not leave a comment.

Angela B. 
Rating:
1.0

What to improve: Have friendly staff. Educate staff on how to fully pick up truck, aka what “email” needs to be filled out with mileage and gas. Use a store that actual has a working phone that they answer for when a issue arises. Have staff that actually cares to help and doesn't push you off like it's not their problem. Actually sweep out the truck and don't leave things like socks, random screws, metal pieces etc in it. One of the worst worst experiences I have ever had. Not to mention Mike at Uhaul said we would be compensated for this horrible experience but I was still fully charged at my drop off. I would like to be contacted. This is absolutely ridiculous.

Sarah K. 
Rating:
5.0

Customer did not leave a comment.

Thomas N. 
Rating:
4.0

I went in and told the attendant I was dropping off a trailer. He said he would take care of it. Next day, I get a text to call U-Haul about drop off. Explained I dropped it off and where, she transfers me to another lady and I have to explain it again. She said she would call drop off place and confirm, otherwise I would get charged more. Guy didn't put it in the system. I better not get charged for their incompetence.

Mark R. 
Rating:
5.0

Customer did not leave a comment.

JOHN F. 
Rating:
5.0

Customer did not leave a comment.

JOHN F. 
Rating:
5.0

All good!

John F. 
Rating:
4.0

Only pleasant experience was dropping it off. Nice young man assisted us…. While we were on the phone with corporate being transferred…

Drake R. 
Rating:
5.0

The check in on the website was a little confusing I got through it.

james M. 
Rating:
3.0

Customer did not leave a comment.

Charles A R. 
Rating:
4.0

Customer did not leave a comment.

tony G. 
Rating:
4.0

Overcharged. See above comment.

EDDIE B. 
Rating:
2.0

Nice staff, otherwise it's a convenience store with a couple UHaul trailers. Hooked up trailer by myself, usually have UHaul employees confirm equipment operation and hookup.

Charles L. 
Rating:
4.0

Very helpful. All good!

John F. 
Rating:
5.0

Customer did not leave a comment.

Sarah D. 
Rating:
1.0

The staff member was very rude, extremely unhelpful and completely unconcerned with customers.

Amy S. 
Rating:
2.0

First the pick-up location was changed the day before I was to pick-up the trailer in Maryville, IL. Finding the alternate location was difficult. The associate who assisted me could not hook-up the trailer, I had to assist him. He then didn't the necessary equipment to hook-up the lights on the unit. I then had to drive to my preferred location on Vandalia Street in Collinsville, IL. They had the adapter to make the lights work on the trailer indicating that one of the running lights was out. They also had to re-chain the trailer to my car. The pick-up also shorted me 2 packing blankets I was charged for.[

FRED K. 
Rating:
1.0

Management

CHRISTOPHER S. 
Rating:
4.0

Customer did not leave a comment.

Cooper H. 
Rating:
1.0

Check in person said reservation wasn't there. Lied when I made complaint. Return person was more hospitable.

John A. 
Rating:
3.0

I didn't get any box's that I ordered and payed for. Qty-10 medium moving box Qty-5 small moving box Qty-5 large moving box Will I be getting a refund for the above items

THOMAS B. 
Rating:
5.0

Customer did not leave a comment.

Crystal F. 
Rating:
1.0

They r now trying to charge me $113 and it wasn't even my uhaul it was for a friend

JORDAN W. 
Rating:
5.0

Customer did not leave a comment.

HOLLY M. 
Rating:
5.0

Customer did not leave a comment.

THOMMY B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT J. 
Rating:
5.0

Customer did not leave a comment.

SHAREE W. 
Rating:
4.0

Customer did not leave a comment.

Joanna H. 
No reviews have been submitted for this location.

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