Customer did not leave a comment.ERIC H.
Customer Reviews for Prime Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easy to pickup. Keys weren't hard to find. Guys there were nice and started truck for me. Best experience with uhaul I've hadDavid Z.
Didn't answer their phone or return messages. Door was locked when I showed up. Not easy to find.Jeff T.
Customer did not leave a comment.David Z.
Awesome people and communication. Had no problem getting and returning the truckDavid Z.
Truck had a oil leak, and had no coolant in it when I got it. Made my move from Minnesota to Tennessee very difficult, having to stop constantly to add more oil. U-Haul needs to make sure locations are doing proper inspections before allowing these vehicles to leave their lots.Sepio S.
Customer did not leave a comment.Antonio S.
Customer did not leave a comment.scott T.
The location was hard to find and not an actual haul store. It was a garage and a person working whom I startled when I came up. Once I received the truck the link for me to take and submit pictures had already expired. I drove it to pick up the load by going on side streets. I noticed right away the steering wheel was not aligned, and that was unsettling. On my way to my new destination I had to drive it on the highway. The truck began to shake around 50mph. It was a terrifying shake that was not normal. I considered pulling it over several times as I thought it was going to shut down on me. I was on a tight schedule so I chose not to stop. Before returning my truck, that I drove one way, to a separate location, I called to let them know that this truck was not suitable for driving. I explained what had happened with me and that I did not feel comfortable driving it to the gas station to refill it. The representative I spoke with told me, that that was fine and that they would check out the truck the next day. I returned the truck after hours. On my way to work the following morning. I saw an email from uhaul of an attempted charge of $153 extra. They charged me for 19 gallons of gas, and a cleaning fee of $25. The truck was clean, I have pictures. Also, the gas was on 1/2 tank. It was on 3/4 when I got it. I have pictures of both. I was given a bad truck and now I have to an additional $153 charge? I am calling uhaul ASAP to discuss this further.Christa L.
Customer did not leave a comment.Charles A.
Customer did not leave a comment.Steven V.
The online check in was cumbersome. The key we received in the lock box did not match our assigned truck and therefore the odometer reading was wrong causing further online confusionM NIchole R.
Customer did not leave a comment.Larry R.
Customer did not leave a comment.rick B.
Somewhat difficult to find and not a lot of parking space.Michael V.
Not easy tp find the droop off placeBrett D.
This place relies exclusively on the online checkout system. No one was on site that knew what was going on.James A.
Nothing to add at this time. I especially appreciate that everyone I delt with set accurate and reasonable expectationsCraig M.
Customer did not leave a comment.Dave M.
Customer did not leave a comment.David F.
Customer did not leave a comment.Richard T.
Customer did not leave a comment.Joe R.
Customer did not leave a comment.Arturo S.
Customer did not leave a comment.Tracy G.
I will file a official complaint with uhaul corporate office and explain in what condition the truck was. I have used uhaul many times in local moving and with that trust I booked for interstate move. I had close to near to death experience with stupid conditioned uhaul truckHariPavan K.
Customer did not leave a comment.Michael S.
Customer did not leave a comment.Michele G.
Have a sign out on Industrial Blvd indicating that there was a U-Haul located in the back of the anti business. It was very hard to find.Kent B.
Customer did not leave a comment.James S.
Customer did not leave a comment.jeff G.
Helpful and pleasant employeesDale D.
Great place too rent from.JACK H.
Customer did not leave a comment.Randy H.
Customer did not leave a comment.Joe S.
The owner didnt charge me to return the trailer. Because you self return system wouldnt work correctly. He said that was normal. The self return system is junk!!! Very frustrating!!!!PAUL S.
Customer did not leave a comment.Loren F.
Customer did not leave a comment.James M.
Customer did not leave a comment.Lois P.
Customer did not leave a comment.GARETT P.
Customer did not leave a comment.GERRY B.
My experience with living breathing human beings here was excellent. My interaction with Uhaul's internet/web experience was ABISMAL! I will only deal with Uhaul via face-to-face reservations, pickups, and drop offs...IF I ever am forced to waste my time with Uhaul in the future.BRIAN S.
They were very helpful and courteousTodd C.
Keep in eye on the tires drove 1200 miles on two bald tires.Chad P.