Customer Reviews for PVT Inc
(U-Haul Neighborhood Dealer)

61 reviews

3021 Virginia Ave   Collinsville, VA 24078

(276) 226-1156

Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(276) 226-1156

3021 Virginia Ave
Collinsville, VA 24078

Services at this Location:

Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The drop off place was a service station. They were closed so you just have to unhitch yourself.

DANIEL R. 
Rating:
4.0

People at PVT are very nice, polite, friendly. I made a reservation on line which I'll never do again because it was all wrong. But PVT employees were patient and helpful and I was able to get what I needed. Thank you!

Jean C. 
Rating:
4.0

Customer did not leave a comment.

Sheldon S. 
Rating:
5.0

Customer did not leave a comment.

raymond S. 
Rating:
5.0

Keep the same excellent customer service.

chelsey W. 
Rating:
5.0

Very helpful, great service.

raymond S. 
Rating:
4.0

Renting experience was smooth no improvement needed at this time

Daron S. 
Rating:
5.0

Customer did not leave a comment.

HAZEL B. 
Rating:
4.0

The place was busy, as this is a sideline business at this location I was treated courteously & professionally They were as prompt as traffic allowed A great experience

STEVEN G. 
Rating:
1.0

The price quoted was not what was charged. The process was frustrating, time consuming, and not something I ever want to experience again. I may never use u-haul ever again.

debra N. 
Rating:
5.0

Great guys to deal with. Great experience

DOUGLAS T. 
Rating:
5.0

Customer did not leave a comment.

Jerald E. 
Rating:
5.0

The trailer had dirt in it. Over all customer service was great. The location was super busy, but we were well taken care of.

VICTORIA F. 
Rating:
4.0

Customer did not leave a comment.

Steve C. 
Rating:
5.0

Customer did not leave a comment.

sam W. 
Rating:
2.0

None of the people working this location were wearing masks. They didn't communicate well and the location was cramped.

Anne C. 
Rating:
4.0

No comment at this time

carley R. 
Rating:
5.0

Customer did not leave a comment.

rick L. 
Rating:
4.0

Customer did not leave a comment.

Tracy F. 
Rating:
3.0

The UHaul website is terrible. It would not allow me to use the self check in process online. Had to go inside the do it. The gentleman @ PVT did a great job getting us taken care of.

Brandie T. 
Rating:
5.0

Easy pick up and drop off! I even left my work laptop in there and Damon went out, found it and kept it in the office until I could get back down there to pick it up! Great customer service!

Tiffany A. 
Rating:
5.0

Customer did not leave a comment.

Gwendolyn P. 
Rating:
5.0

I wish that the seats were more comfortable and cruise control would have been nice , this vehicle did not have that . But overall I would probably use U-Haul again thanks

earnest P. 
Rating:
3.0

Customer did not leave a comment.

Stephanie M. 
Rating:
5.0

Customer did not leave a comment.

Yolanda M. 
Rating:
5.0

Customer did not leave a comment.

Billy S. 
Rating:
5.0

Customer did not leave a comment.

eydie G. 
Rating:
4.0

Customer did not leave a comment.

Donald Lewis B. 
Rating:
5.0

Customer did not leave a comment.

jordan L. 
Rating:
5.0

Customer did not leave a comment.

ricky T. 
Rating:
5.0

Customer did not leave a comment.

Greg H. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey D. 
Rating:
5.0

Customer did not leave a comment.

suryakant L. 
Rating:
4.0

Customer did not leave a comment.

Ricardo D. 
Rating:
5.0

My experience was great. The guy was very diverse in the knowledge needed to make my experience great

william J. 
Rating:
5.0

Easy pickup using online process.

James S. 
Rating:
1.0

Attendant did not want to help me to hookup the trailer and did not know how to do it. As soon as I pulled out to the main road the trailer jumped off the ball and began swerving everywhere. Thankfully 2 people stopped by to help.

Curtis P. 
Rating:
4.0

Do not rent out damaged equipment.

Raymond S. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Sandra C. 
Rating:
3.0

They told me the price would be 35.00 had to pay 50.00 I wanted a 19.95 van or truck and didn't get either one. Had to get a different one just to do local. Price of truck was different after I was told it would be 35.00

sheryl R. 
Rating:
5.0

Customer did not leave a comment.

Joseph D. 
Rating:
5.0

Customer did not leave a comment.

Randy M. 
Rating:
1.0

Uhaul battery died twice making me late thankfully my neighbor jumped it for me also breaks on the truck for so bad barely stoping on slowing down

Fatima A. 
Rating:
5.0

I had a VERY bad experience with a previous UHaul place. I would recommend you use this place every time if you live in this area! Very easy to rent and drop off!!!!

Tina B. 
Rating:
5.0

Customer did not leave a comment.

larry H. 
Rating:
5.0

Customer did not leave a comment.

katherine G. 
Rating:
4.0

Customer did not leave a comment.

eddie G. 
Rating:
5.0

Very helpfull did complete disconnect

robert B. 
Rating:
5.0

Customer did not leave a comment.

Erin M. 
Rating:
5.0

Customer did not leave a comment.

Bruce B. 
Rating:
5.0

Customer did not leave a comment.

Cherie C. 
Rating:
5.0

Customer did not leave a comment.

SHANE H. 
Rating:
5.0

Customer did not leave a comment.

Daniel C. 
Rating:
5.0

The customer service that I received was excellent. Just keep doing what you guys are doing!

Brittany B. 
Rating:
5.0

Customer did not leave a comment.

Amanda N. 
Rating:
5.0

Customer did not leave a comment.

Anthony C. 
Rating:
3.0

Please lower the mileage costs. Very expensive

Timothy W. 
Rating:
5.0

None

Travis M. 
Rating:
5.0

Nothing needs attention at this time. Each person that had contact with me and my husband was AWESOME ????

BUFORD W. 
Rating:
5.0

Great Service

SUZANNE C. 
No reviews have been submitted for this location.

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