Customer Reviews for Quick Mart
(U-Haul Neighborhood Dealer)

41 reviews

8345 Moneta Rd   Bedford, VA 24523

(540) 707-1964

Location Hours

  • Mon-Fri: 7 am - 8 pm
  • Sat: 8 am - 8 pm
  • Sun: 8 am - 7 pm

Services at this Location:

Contact Us

(540) 707-1964

8345 Moneta Rd
Bedford, VA 24523

Services at this Location:

Location Hours

  • Mon-Fri: 7 am - 8 pm
  • Sat: 8 am - 8 pm
  • Sun: 8 am - 7 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

As my contract was transferred from the original location to where the truck was to be picked up, the rental date was incorrectly recorded as a day earlier. This fact prompted the clerk to not want to release the truck. The driver was not the person's name on the contract and English was not the first language of the clerk. Phone calls between me and the clerk and the determination of the driver finally obtained the truck.

robert C. 
Rating:
4.0

Good service. UHaul is not their main line of business, but they still took care of me very quickly.

DAVIDRANDALL G. 
Rating:
5.0

Customer did not leave a comment.

Geoffrey O. 
Rating:
4.0

The man I turned the truck into was very nice and tried to be as helpful as he could be.

Pamela N. 
Rating:
4.0

Customer did not leave a comment.

Brian W. 
Rating:
5.0

Customer did not leave a comment.

DAVIDMARSHALL T. 
Rating:
3.0

I had to drive 11 miles away to drop off the trailer. It was difficult to find a level parking spot to park the trailer.. i had to back it up into a parking spot which was on an incline then use a piece of wood under each tire to prevent the trailer from rolling down the driveway.... a more convenient location would have been better.

Richard H. 
Rating:
4.0

Customer did not leave a comment.

Timothy H. 
Rating:
5.0

Keep up the good work!!

Anthony M. 
Rating:
1.0

Terrible experience. No-one wanted to be bothered to accept my drop-off eventhough this was pre-arranged including properly checking my rental in as being two hours early or providing a receipt. This resulted in me being billed for an extra day which I now have to dispute. I'll never use them again for my rental needs.

Brian J. 
Rating:
3.0

Customer did not leave a comment.

RALPH P. 
Rating:
4.0

Customer did not leave a comment.

Robert R. 
Rating:
2.0

The recipients requested placing the UHAUL trailer to be backed in an area with 10 inches on either side in the back corner of the lot with vehicles on either side. NOT Customer Friendly. Took 20 minutes to place trailer where they requested it. You were lucky I had time, skill set and patience to comply. Not good customer service to request trailer drop off this tight an area. There was no reward for working this hard to accommodate their needs.

TERRYLEE D. 
Rating:
2.0

Customer did not leave a comment.

Gera C. 
Rating:
5.0

Customer did not leave a comment.

JEROME M. 
Rating:
1.0

They didn't even check my returned trailer in, and couldn't give me a return receipt. I had to call uhaul direct for help on return, to make sure someone knew I had returned it.

Brian P. 
Rating:
4.0

Customer did not leave a comment.

BLANCA R. 
Rating:
4.0

Customer did not leave a comment.

Patrick H. 
Rating:
5.0

Customer did not leave a comment.

Clarke G. 
Rating:
4.0

I would highly recommend doing the online check-in/check-out option as the person responsible for the in-person process is not always actually present at the store. Everyone working at the store is very helpful though.

Kemper S. 
Rating:
5.0

Customer did not leave a comment.

Kirk J. 
Rating:
5.0

easy

Franklin R. 
Rating:
5.0

It was perfect. I love being able to do all the ordering and payment on my app

Dean H. 
Rating:
5.0

Nothing at this time .

Roy D. 
Rating:
4.0

Customer did not leave a comment.

Thomas D. 
Rating:
1.0

Didn't have record of my pick up. Had to completely rewrite the contract.

REX S. 
Rating:
4.0

Customer did not leave a comment.

Richard M. 
Rating:
1.0

Provide more training.

Jeff J. 
Rating:
4.0

everything was fine-going to rent it again in about a month

Franklin R. 
Rating:
5.0

Customer did not leave a comment.

Edward H. 
Rating:
1.0

No one there that knew anything about the truck or how to hook up the car trailer to the truck. No competent people there to answer any questions and truck was dirty. This place is a complete joke and gives u-haul a VERY bad name. Worst experience I have EVER had in my life!

Michael M. 
Rating:
2.0

The U-Haul had not been swept or cleaned and there were shoes in the cab from a previous rental. Attendants were not very helpful. I'm not sure how often these trucks are serviced and what warrants the service but the truck we used apparently leaks. We had to drive through a lot of rain. When we unloaded, we had a wet floor under the furniture, wet areas on boxes that were on the floor and those sitting up on furniture. There were also wet boxes up in the "mom's attic" area.

Gary H. 
Rating:
3.0

This comment relates to customer service. i was told over the phone by rep that i could pick up truck the night before scheduled at no charge. This was very helpful to have the extra time. at drop off, however, i was told i would be billed for an extra day. I do not appreciate being misled and will take my business elsewhere in the future.

Troy T. 
Rating:
3.0

Not send me to the wrong location.

Michael A. 
Rating:
1.0

The clerk had no idea what 2was happening or what to do. The drop off location was off road through a culvert and up on a wet grassy hill. Way to keep customers safe.

Jeffery M. 
Rating:
5.0

Customer did not leave a comment.

billy B. 
Rating:
5.0

Bobby and RK are top notch. Their customer service, professionalism, and kindness are rare to find these days. I will definitely rent from them again when needed. And even if you don't need a UHaul, they have the BEST fried chicken ANYWHERE!

Terry D. 
Rating:
3.0

Customer did not leave a comment.

Kevin W. 
Rating:
3.0

Customer did not leave a comment.

Murray F. 
Rating:
5.0

I left my personal key in the truck, called the next day and the young man went out to the truck to find them. They were waiting for me at the counter when I returned the next afternoon.

MICHAELDAVID R. 
Rating:
5.0

Customer did not leave a comment.

James G. 
No reviews have been submitted for this location.

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