Customer Reviews for R&G Services
(U-Haul Neighborhood Dealer)

68 reviews

410 SR 94   Columbia, NJ 07832

(908) 982-4831

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(908) 982-4831

410 SR 94
Columbia, NJ 07832

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nothing. Customer service was excellent, truck was in excellent condition, and perfect for the job.

James B. 
Rating:
5.0

The customer support team was profesional and he was helping me find a trip back to my house.

SORIN L. 
Rating:
5.0

All good

Scott M. 
Rating:
5.0

Customer did not leave a comment.

Cosmo L. 
Rating:
3.0

TooEXPENSIVE!!!!!!!

Joy H. 
Rating:
5.0

Everything was fine. I would use them again again.

JOSEPH L. 
Rating:
5.0

Customer did not leave a comment.

Michael I. 
Rating:
5.0

As in the past rentals... very happy with UHaul... the Auto Transport is Easy to use... and tows Great... The Brakes on Trailer work Good Also. Thank's very much.

DAVID M. 
Rating:
5.0

Uhauls systems are ancient and are always going down. I was lucky enough to show up at this location and uhauls back end system was down. I waited for over an hour to be checked in. Uhaul made these poor people at the location do it manually. And then once I was in my way home someone from uhaul Corporate called to asked me if I was picking up my trailer and when I said to her the trouble we had checking me in and with pricing I got an attitude.

MELISSA C. 
Rating:
5.0

Customer did not leave a comment.

Steve W. 
Rating:
5.0

I would have liked to be able to pick up my trailer closer to where I live. I had to drive 45 minutes to get to the pickup.

Richard E. 
Rating:
5.0

Fix the broken door cable. Other than that, I recommend the location and their staff.

Francis O. 
Rating:
5.0

Customer did not leave a comment.

LAURENCE B. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

Joseph W. 
Rating:
5.0

good location close to my home

marianne K. 
Rating:
5.0

My issues were not at the location level. My issues are with corporate. Started at s different location and corporate kept changing my reservation. No explanation. Not acceptable. Finally hot fed up and changed location completely. Too many people involved and communication. Corporate should stay out of it!!!!!

diane S. 
Rating:
3.0

Customer did not leave a comment.

Steven B. 
Rating:
5.0

Customer did not leave a comment.

Leana R. 
Rating:
5.0

Thank you very much! There's no need of improvement so far everyone is fine.

Alexandru M. 
Rating:
5.0

The van rented was new, clean, and was excellent to drive. Great rental experience.

Fred C. 
Rating:
5.0

Everyone was courteous and pleasant. No trouble at all.

Brian M. 
Rating:
4.0

Customer did not leave a comment.

Keith W. 
Rating:
1.0

Renters must return equipment to an unlit, inclined area, and must maneuver around storage garden houses that are for sale. The owner did not leave chocks as promised and needed to secure the final resting place and guaranty that the trailer does not roll down the hill into the garden houses or road. We had to search the property for substitute chocks. Dangerous, needs improvement.

Peter F. 
Rating:
5.0

Ladies in office were very friendly and helpful.

Jennifer F. 
Rating:
5.0

Very nice and just awesome people

Ryen B. 
Rating:
5.0

Nothing they were very nice and polite

Raymond W. 
Rating:
5.0

I could have used moving blankets and I would have rented them if they were offered to me. The truck actually shut off while I was driving it on a highway at highway speed. I put the truck in Neutral and restarted it but the truck SHUT OFF while driving. Not very safe!!

Gary M. 
Rating:
5.0

Great price for the miles I needed. Short notice. Quick and easy.

Chris B. 
Rating:
2.0

After hours pickup and no contract was in the vehicle. App is a disaster so I had to check out with the call center. Since the truck was only 3/8 full but I had nothing showing what was recorded by Uhaul, I ended up having to fill it to avoid the extra fuel charges. Trucks should only be sent out with full fuel tanks. Having a partially empty tank is just lazy and poor customer service.

scott L. 
Rating:
5.0

Not a thing the representative was top notch hope that this location has a trailer next time i need one

Thomas B. 
Rating:
4.0

Customer did not leave a comment.

kibist K. 
Rating:
5.0

Nice an close to me

Melvin W. 
Rating:
1.0

The whole process was horrible. Between trying to book and then dealing with the fact that you guys no longer do one way transport with with a car transport. Then after we got through that inconvenience we waited an hour at the dealer because they couldn't get your system to work. That was after they canceled our reservation because we didn't show up right at 2:30. Then they wouldn't reopen the reservation for that time even though they wasted an hour of our time at the dealer. Then today when we were supposed to return the trailer I received several messages telling us it had to be back exactly a 2 which we couldn't make hence why we said 2:30. So we better not get charged extra because that was our original reservation. This really makes you not want to use your service again.

Ryan S. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
4.0

Customer did not leave a comment.

Jon R. 
Rating:
5.0

Customer did not leave a comment.

Manuel P. 
Rating:
5.0

The lady that help me was Very helpful and respectful and work very hard

Charles J. 
Rating:
3.0

I will never use uhaul ever again. Worst equipment ever.

Robert B. 
Rating:
5.0

Customer service was exceptional.

Jasmin S. 
Rating:
5.0

Have a universal plug for car dolly trailer. We had to buy the plug that fit.

kenny F. 
Rating:
5.0

Awesome guy t&l professional services loves your customer service

Nicholas C. 
Rating:
5.0

They are very accommodating and professional.

Celeste B. 
Rating:
5.0

Could not have been any easier. Staff were great.

Kevin O. 
Rating:
5.0

Customer did not leave a comment.

Kevin O. 
Rating:
5.0

Customer did not leave a comment.

Kevin O. 
Rating:
3.0

The trailer did not have a jack to raise and lower off and onto the truck ball hitch. I had to pick it up by hand a few times and the trailer was very heavy. My back is very soar even 2 days after using the trailer.

ANDREW G. 
Rating:
4.0

Customer did not leave a comment.

Kevin O. 
Rating:
5.0

Customer did not leave a comment.

Manuel P. 
Rating:
5.0

Customer did not leave a comment.

MIKE R. 
Rating:
4.0

Customer did not leave a comment.

Sage W. 
Rating:
5.0

The pick up was easy and convenient however, the drop off experience is just the opposite. There are absolutely no instructions on how to properly disconnect a trailer leaving the customer to use YouTube videos from other trailer renters. Then, the customer is expected to be able to lift the trailer by hand, without any sort of handle, off the hitch of the truck. This is not an easy feat. At the very least disconnection instructions should be given at pick up so that a customer can decide to change the rental time to ensure it is dropped off during open business hours.

Nicole K. 
Rating:
5.0

What a pleasant experience. Thanks K and B

Kevin O. 
Rating:
5.0

They found that wrong trailer # was on my paper work, they had it corrected A Great job done by them

Ronald L. 
Rating:
5.0

R&G services is a great place do deal with they are just great people! Thanks

Ron M. 
Rating:
5.0

Easy locations to drop off the vehicle and the staff member on site was very accommodating.

john S. 
Rating:
5.0

I really liked this location for renting a u-haul. The man at the counter who helped me was very nice.

Susan V. 
Rating:
5.0

Customer did not leave a comment.

Antonio G. 
Rating:
5.0

Customer did not leave a comment.

steven S. 
Rating:
3.0

The vehicle was clean and almost completely well maintained except for not having any windshield wiper fluid. It wouldn't have mattered any other time but there happened to be a snow storm the day we rented the vehicle.

Christopher B. 
Rating:
4.0

Courteous,professional and quick. highly recommend. So happy that they opened a location in Knowlton.

joe D. 
Rating:
5.0

Couldn't have a better experience. Easy pick up, easy drop off.

george B. 
Rating:
5.0

Customer did not leave a comment.

John Q. 
Rating:
5.0

Friendly staff with clean equipment. Cares about their customers. I will be using this location from now on.

Steve S. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Great staff, clean equipment. I highly recommend.

Steve S. 
Rating:
5.0

Make sure that the location actually has the truck available. The area manager Mr. McMillan assisted me and made sure everything went as smoothly as possible after the initial mix up. Initially the truck was not available but he made sure everything was taken of. Thank you for your assistance!

Ernie V. 
Rating:
5.0

Customer did not leave a comment.

Steve W. 
No reviews have been submitted for this location.

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