Customer Reviews for Rental Depot
(U-Haul Neighborhood Dealer)

143 reviews

88 Spring St   West Roxbury, MA 02132

(617) 323-0552

Location Hours

  • Mon-Sat: 8 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(617) 323-0552

88 Spring St
West Roxbury, MA 02132

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 4 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

only issue was upon arriving to pick up the truck another person was also reserved for the same truck, uncertain how two people were able to reserve the same truck and only one truck left at the location. Luckily the manager had my info, very happy.

Teresa C. 
Rating:
3.0

Customer did not leave a comment.

Diana D. 
Rating:
5.0

Wash the cup holder holders.

Arlene C. 
Rating:
5.0

Customer did not leave a comment.

Robert J. 
Rating:
5.0

Customer did not leave a comment.

Natasha K. 
Rating:
5.0

Customer did not leave a comment.

Paul C. 
Rating:
4.0

The only issue I had with this location was that when I asked about how to pay tolls, I was told to just drive through and the tolls would be charged to my card by plate, but on the New Jersey Turnpike, the toll collector told me that was not correct.

Margery S. 
Rating:
2.0

Problems with this location: -The slot in the key drop bin was not big enough to fit the key! The key was an electronic + pop-out physical key. -One staff I spoke to on the phone was unable to help due to poor English proficiency Good: -Other staff I dealt with over the phone were helpful, re-assuring, cooperative, and understanding

Elon G. 
Rating:
5.0

Customer did not leave a comment.

cesar M. 
Rating:
5.0

Customer did not leave a comment.

Ming P. 
Rating:
5.0

Very nice and friendly man . Very professional!!

Barbara J D. 
Rating:
5.0

Customer did not leave a comment.

Darra S. 
Rating:
5.0

Customer did not leave a comment.

John A. 
Rating:
5.0

Best Location to use!

Darra S. 
Rating:
4.0

Customer did not leave a comment.

Mary D. 
Rating:
5.0

Customer did not leave a comment.

Darra S. 
Rating:
4.0

Thank you

mustafa C. 
Rating:
3.0

Customer did not leave a comment.

Samantha F. 
Rating:
5.0

Very easy and quick check in. The van was in great shape!

lisa H. 
Rating:
5.0

Customer did not leave a comment.

Kayleigh M. 
Rating:
5.0

The staff were very friendly, helpful, and efficient. I would definitely recommend Rental Depot to others and use them again myself. (I rented a 9' cargo van for a day.).

Keith M. 
Rating:
5.0

Brian at the counter was efficient and very pleasant. He made the process quick and enjoyable.

Stephen M. 
Rating:
4.0

Our U-Haul had a headlight out, which we didn't notice until we were already driving through the night. These things should be checked before the U-Haul is picked up for safety.

Emily N. 
Rating:
5.0

Customer did not leave a comment.

Harrydeo B. 
Rating:
2.0

When I tried to use online check-in, the website told me that I needed to see someone in the store. The store was closed but luckily an employee was on the grounds. He was very nice and assisted me but the truck I had booked was not available. He did offer me a smaller van. He also told me that they don't usually book for pick-up after 4pm because they're not staffed so I'm not sure why I was able to book it online. The van I used smelled of cigarettes. When I returned the truck, the area was dark and not well-lit as it was 9:30pm as planned. I dropped the key without taking pictures of the van, etc because it seemed unsafe as I was by myself. The man who helped me was really nice but overall the experience was not up to standards.

Alli S. 
Rating:
5.0

Very friendly staff. Made process easy and efficient. Would definitely return.

Sheila T. 
Rating:
4.0

Fix website so that if this location is originally selected it doesn't record it as UHAUL Boston Somerville!

Richard R. 
Rating:
5.0

Customer did not leave a comment.

Miao Z. 
Rating:
5.0

Customer did not leave a comment.

Wlodzimierz P. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
5.0

I have rented trucks from Rental Depot over the years and they're great. They get you in and out quickly and they're friendly. You don't usually get that from the stand alone UHaul centers. (I've rented trucks many times from them because i need a certain size that Rental Depot doesn't have and some of those UHaul managers can be miserable)

edward F. 
Rating:
5.0

Customer did not leave a comment.

Dmitry B. 
Rating:
5.0

Customer did not leave a comment.

michael N. 
Rating:
4.0

This is more a critique of uhaul than of the rental depot but the fees should be included in the rental fee. I have no problem paying fees, I have a problem expecting one price and learning about a higher price after the fact.

Steve L. 
Rating:
5.0

Customer did not leave a comment.

Edward O. 
Rating:
5.0

Customer did not leave a comment.

Guillermo M. 
Rating:
5.0

Maybe clean up the trash inside the truck

Lucas F. 
Rating:
4.0

Clean the van for the next customer. Food wrappers, grass clippings, etc. Also, oil service alert light was on and no windshield wiper fluid..

Chris M. 
Rating:
5.0

Customer did not leave a comment.

Robert J. 
Rating:
5.0

Customer did not leave a comment.

leonardo V. 
Rating:
5.0

Customer did not leave a comment.

Anderson J. 
Rating:
5.0

Customer did not leave a comment.

Kelly C. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

A+

ROBERT D. 
Rating:
5.0

Customer did not leave a comment.

michelle O. 
Rating:
5.0

Customer did not leave a comment.

karen H. 
Rating:
5.0

Have rented from Rental Depot Boston before and always treated well!

Chris O. 
Rating:
5.0

Customer did not leave a comment.

Paul F. 
Rating:
5.0

Customer did not leave a comment.

Daniel P. 
Rating:
4.0

Renting a truck here was quick and easy, as usual. The people were efficient and helpful. The only thing that could have been better would have been to have packing materials available at this location

Noelle M. 
Rating:
5.0

easy! no complications.

Daniel P. 
Rating:
2.0

Customer did not leave a comment.

RALPH J. 
Rating:
5.0

The guys at Rental Depot, where I rented the U- Haul truck are great. They get you in and out very quickly and are very friendly.

Edward F. 
Rating:
5.0

Customer did not leave a comment.

SCOTT H. 
Rating:
5.0

very nice place; staff was excellent and friendly.

Stephen B. 
Rating:
5.0

Customer did not leave a comment.

Abel P. 
Rating:
3.0

Customer did not leave a comment.

Elizabeth S. 
Rating:
5.0

Customer did not leave a comment.

michael V. 
Rating:
5.0

Customer did not leave a comment.

WILFRED D B. 
Rating:
4.0

Customer did not leave a comment.

Fatima W. 
Rating:
5.0

Just a recommendation relay all charges to be incurred. For example: Boston CFF surcharge, environmental fee so that one knows the potential total amount. Would have rented just the same. Nice people at this location.

BARRY D. 
Rating:
5.0

Customer did not leave a comment.

joong K. 
Rating:
5.0

Smooth pickup and drop off procedure after internet reservation made same day.

John G. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey D. 
Rating:
5.0

Everything was great! Thank you!

CENTRAL P. 
Rating:
5.0

Customer did not leave a comment.

Jim J. 
Rating:
5.0

Customer did not leave a comment.

carolyn C. 
Rating:
4.0

Customer did not leave a comment.

Chris R. 
Rating:
5.0

Customer did not leave a comment.

Kerri B. 
Rating:
5.0

Customer did not leave a comment.

Sarah E. 
Rating:
5.0

good serivce

Aaron S. 
Rating:
5.0

Thanks to the staff for allowing me to wait inside nearly an hour for my ride.

Paul M. 
Rating:
3.0

They were closed when I dropped off so really don't have a comment

Charles C. 
Rating:
3.0

Customer did not leave a comment.

Joel N. 
Rating:
5.0

Customer did not leave a comment.

Carmit B. 
Rating:
5.0

Customer did not leave a comment.

Aaron S. 
Rating:
5.0

I will use them agsin

Robert W. 
Rating:
3.0

Customer did not leave a comment.

Elana M. 
Rating:
5.0

Rental depot is the place to rent anything you need even a Vanor truck!

Anne O. 
Rating:
5.0

Customer did not leave a comment.

Molly B. 
Rating:
4.0

Customer did not leave a comment.

Heather M. 
Rating:
5.0

Customer did not leave a comment.

Peter K. 
Rating:
5.0

Customer did not leave a comment.

Eric R. 
Rating:
5.0

Great place. Great customer service.

Nina V. 
Rating:
4.0

Only comment is that the attendant met me in the parking lot, took the keys and I was on my way quickly.

Alan T. 
Rating:
4.0

Customer did not leave a comment.

Matthew N. 
Rating:
1.0

They didn't have my truck on time, no dollies or boxes at this location, slow computer, it took 45 min to check me out! Did not change my drop off location and as a result , the mileage. The guy was nice and apologetic , but overall experience was horrible. Would not recommend this location for pick up, as the are a random rental store and have no moving supplies. They sent me to a different location for boxes, if I still wanted them.

Victoria S. 
Rating:
5.0

didn't have truck size I ordered or size up, so I received a smaller truck than I ordered, and had to make an hour and a half round trip back to my old apartment the next day to pick up about 5 things that wouldn't fit in the truck I had (would've easily fit in the size truck I ordered). Pretty disappointed. Location was fine, but I won't be using U-Haul again

Patrick S. 
Rating:
4.0

Car info was not correct. (Gas level and mileage, loading bay not swept.) On the flipside; the van was brand new and the loading bay had rubber padding on the floor, which was excellent. Service was good and swift. No hassle.

Daryl J. 
Rating:
5.0

Customer did not leave a comment.

sandra M. 
Rating:
5.0

Customer did not leave a comment.

CARLOS V O. 
Rating:
4.0

Customer did not leave a comment.

Saurabh P. 
Rating:
5.0

Customer did not leave a comment.

MONICA S. 
Rating:
5.0

Customer did not leave a comment.

monica S. 
Rating:
5.0

Customer did not leave a comment.

PHIL W. 
Rating:
5.0

Customer did not leave a comment.

FIONA B. 
Rating:
5.0

Everything wonderful. Thank you

FIONA B. 
Rating:
3.0

There was something spilled (looked like vomit) in the bed of the truck making it somewhat unpleasant. I was also charged for a utility dolly which I neither ordered nor received. The man at the rental location told me he would contact U-Haul about this charge and I have still not heard back.

CAROLYN B. 
Rating:
3.0

Equipment problem. Dealer made no effort to resolve . I had to take the truck to a u haul store to get satisfaction.

richard K. 
Rating:
5.0

Don't charge so much for miles

GERRY K. 
No reviews have been submitted for this location.

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