Customer Reviews for Rentals Of Carrollton LLC
(U-Haul Neighborhood Dealer)

35 reviews

14214 Carrollton Blvd   Carrollton, VA 23314

(757) 238-5241

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(757) 238-5241

14214 Carrollton Blvd
Carrollton, VA 23314

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Logan R. 
Rating:
5.0

Customer did not leave a comment.

Jeff B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAMLEE B. 
Rating:
4.0

Not enough furniture pads to fulfill order

JASONMICHAEL EAR W. 
Rating:
5.0

This location was the nearest one so far! The classic cars were beautiful and the staff was very friendly and inviting. It was a welcome face after traveling for two and a half days. Large, easy parking lot. Thank you!!!

PHUONG-THAO B. 
Rating:
2.0

The auto transport had missing pieces. The tire stops had been removed by a previous renter and one was installed with the hardware loose and the other was just lying on the trailer without any hardware. It took the representative about an hour to find hardware and replace it in order for us to take the trailer. It was obvious an inspection was never done when it was returned.

Matthew A. 
Rating:
5.0

Please check the windshield wipers. They were due for replacement. Edward Woodard JR was especially helpful to ensure we had a U-haul truck before leaving Florida for Virginia. Rentals of Carrollton was very easy to work with.

Eric N. 
Rating:
4.0

Customer did not leave a comment.

KENNETH E. 
Rating:
2.0

The truck did not have a dolly as requested. Person in charge was not present at pickup. Had to arrange entire ordeal over the phone including passcodes to enter the property and get the key.

Matthew B. 
Rating:
4.0

Pickup guy was helpful

Christian V. 
Rating:
5.0

Customer did not leave a comment.

LLOYD S. 
Rating:
3.0

The facility and the vehicles were beautiful. The operator of the facility was surly and not particularly helpful.

MARYLIEBERT F. 
Rating:
3.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Ed Woodard was friendly and very pleasant to work with.

Bruce D. 
Rating:
1.0

I was overcharged by 40 miles

MICHAELVANCE F. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER T. 
Rating:
4.0

Customer did not leave a comment.

Adam C. 
Rating:
5.0

Customer did not leave a comment.

ARCELIA W. 
Rating:
3.0

This location was too far from my address. I drove past many U Haul places that were closer than this one was.

DAVID R. 
Rating:
5.0

Ed was very personable and accommodating. I truly appreciated working with Ed and recommend utilizing his service for those in the area.

JEAN M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
5.0

Ed Woodard was very helpful in explaining the process in a clear, concise manner. He was patient with me during this busy time of my life. I am grateful to have worked with him.

Tim P. 
Rating:
3.0

Was charged “mileage fee” even though place was closed upon arrival, and for two gallons of fuel even though the fuel level was the same as it was when truck was picked up.

Athena K. 
Rating:
1.0

Biggest problem was the uhaul after hours drop off procedure. Did not work.

David O. 
Rating:
3.0

The pick up process seemed to take longer that it should. There was only one gentlemen working and several customers waiting over 30 minutes. The trailer looked very old and had rusted through in a couple spots. The brakes were inadequate or completely inoperative. There were several time when I had to get on the brake pedal with both feet and once the antilock brakes started while trying to stop the vehicle and loaded trailer. Descents were particular scary as the trailer would oscillate while trying to control the speed. Only getting off the brakes or giving it some gas would stop the oscillations.

Jason C. 
Rating:
5.0

It was a pleasure to talk with Mr Woodard ( I hope I'm saying his name right) You know if everyone took the time and not be in a rush you can meet some wonderful folks like him.

durwin L. 
Rating:
5.0

When people reserve a u haul the UHaul company should look at the schedule to insure that the reservation are lock in instead of waiting a day before to confirm. Thanks go to the carrollton location UHaul personal. The truck was awesome all it needs is cruise control.

PATRICK H. 
Rating:
4.0

Customer did not leave a comment.

Jaylin H. 
Rating:
5.0

I will do survey service was great but I never agreed to insurance etc I need my final bill Thanks and please

Silva W. 
Rating:
5.0

The gentleman who helped us was very polite and provided great customer service; very personable.

Mark E. 
Rating:
5.0

It's good like it is. New business, good location short distance from my house. Big help when on line people messed up my reservation.

Kay T. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Nothing to improve on. Reserving easy, customer service was great, obtaining and returning vehicle super easy.

Michele R. 
Rating:
5.0

Customer did not leave a comment.

Rick O. 
Rating:
4.0

Great location and super friendly and helpful service, it was just a little confusing figuring out which entrance of the building to use for uhaul pickup.

Lindsay W. 
No reviews have been submitted for this location.

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