Customer Reviews for Rightway Foods

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Rightway Foods

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Denice M. on

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Advise one that efficiency should be a maim priority. The rep was on personal phone when I arrived and I stood at the counter until she finished her conversation and asked whomever she was speaking with if she could them call back.

Heather W. on

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carla M. on

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Just waiting on my refund for unused mileage.

Digna B. on

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Ronald A. on

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Heather M. on

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aliester C. on

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Roy H. on

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I had a reservation made for me by a u haul rep and when I arrived at the pick-up location. the person there couldnt get it straight and blamed me at first then blamed u haul. I was standing in the (convenient store ) u hauls pick up location for over 2 hours to finally get my trailer. I will never recommend u haul to any one.

Barry H. on

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Can't think of anything.

Shianne K. on

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Larry C. on

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Leah Q. on

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I wish there had been some type of warning or direction that there is no after hours key drop at this location. I didnt know this so I tried to drop the uhaul off at 9:30 PM when the store was closed.

Wesley R. on

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Robert S. on

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Robert W. on

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Is a small market that appears to be going through improvements

John J. on

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Lynn S. on

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STEPHEN S. on

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Susan O. on

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this location is extremely efficient. The staff is courteous and professional. We have rented 3 trucks over the past few weeks and are completely satisfied with the level of service. They are open early and close late which is very convenient.

Lora B. on

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Susan O. on

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The service from the store owner was friendly and efficient. We will rent our next truck there in a week or so. No complaints!!!

rhonda D. on

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the set up was not done and the cords would not work right for us they were taped with electrical tape

Stacie A. on

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I didn’t have an issue with this location. But would not use services again through u haul. I was over charged and didn’t even know til I see my bank account. Then when Dropped off the truck I figured it was a deposit that would be refunded and was told to call the location I picked up from, when doing so she explained that it was a different price Than what she quoted me!! Let’s just say I thought I was being charged no more than $110 for going 34 miles but paid $181called to try to get some explanation on how someone can just charge you a completely different price than what was discussed and it got me no where !!!

Bob R. on

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Suzanne M. on

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First: googled a location to return the truck and went to the nearest one. Closed. Called the U-Haul number to ask where to return it; got an address and requested phone number. Called to ensure they were open; number disconnected. Went anyway. Gas station-grocery-U-Haul place, and 1 employee. He had to dodge out and lock the store to check in the truck. Insisted we vacuum cab (had to clean up previous renters’ mess). Took too long to return the truck.

Joseph H. on

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Uhaul representative called 2 days after the drop off of Uhaul to question where the keys were words were locked inside the truck. Customer service rep at the gas station begins to yell threaten and name call saying now he's going to use my insurance to unlock the Uhaul to get the keys because he doesn't have a spare pair. How else do you retrieve the vehicle when dropped off overnight when there is no drop box for keys? I would appreciate a phone call from U-Haul customer service I do not want my bill to be charged for the stupidity of a Uhaul representative at a local gas station. Name calling and threats to me by the local sunoco uhaul rep. Horrible experience.

jacqueline D. on

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The person did not hitch it right and wasn’t attached to the ball. I could have lost the trailer and injured myself or someone. This was very dangerous. They need to be trained

selvesta M. on

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Need to understand how to assign equipment to customers.

josh N. on

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First of all I booked at a U-Haul near me three days in Advance, when when I got there the day of pick up the told me they didn’t have anything for me and that my reservation was sent to a different location all the way out of my way. So I got to this new location and it took the lady a hour to even get me out the door when all my info was already sent to her. She had not a clue of what she was doing. Then when I returned the trailer they never even looked at it just said your good to go. Would not recommend this Place.

RACHEL L. on

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Make sure the third party locations are clean, friendly & have knowledge about your equipment... When I went to pick up my truck that I reserved from 1800 GO-UHAUL it was purchased after me from a customer at the store.. the owner of the store was very rude, charged me for insurance even though I told him I didn't need it, and when I returned the truck he walked away from me & several different times without saying a word. I will never use this location again.

David P. on

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Disagreed about the amount of fuel that was in the truck vs. the paperwork. Had to explain how the gas markings work on the gas gauge. After bringing back the truck said that I didn't put enough back in had to show pic on my phone of when I took the truck. Glad i did.

Keri M. on

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james C. on

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Jose T. on

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Eric R. on

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Have the truck ready when customers have a reservation, not only I have to go to another location to get the truck when I get there I had to settle for a much smaller truck and take multiple trips because the truck I reserved was not returned bt previous customer nor did I receive a phone call after I drove far to get it

Chris Z. on

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Chris Z. on

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Quick easy drop off. Friendly personnel.

JOHN G. on

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sandra H. on

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andrea S. on

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Sherry M. on

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George A. on

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The car smiled so bad from inside the people are so friendly

Allen W. on

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connie M. on

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Larry C. on

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The place of business I retrieved the tow dolly from was a very nasty dirty gas station It was located in Zephyrhills Florida corner of wire road and 54 East county road There was only one person running the station and he did not go out and check the equipment or help me hook it up or anything of that nature and also was waiting on other customers during the course of our transaction In Zephyrhills there are at least a 1/2 dozen you haul facilities most of them extremely clean and very nice and wonderful people this was not the case When I returned to the RV park with the unit I had to spend 2 to 3 hours repairing the rear right mounting for the taillight Went to lowes bought nuts and bolts and screws and had to replace all most all the rivets and also splice and repair the broken wiring harness together the tail lights to work Then somewhere on the return trip to Michigan from Florida I lost complete left taillight housing assembly nust be the rivets gave way and the whole unit blew off the trailer The complete unit was in very dismal condition when I picked it up I would also like to say that when I went into the gas station the gentleman there who runs it was doing business with another customer who was renting a 15 foot u-haul truck and after the customer left he turned to me and says I don't understand why people like that have to argue about something they don't know anything about he was actually belittling and complaining about his customer very bad service very bad policy to represent u haul in that way As with many other people I have rented from you haul over the years many times I was always very Pleased with the quality of professionalism and customer service I feel that this person no business representing u haul in any way shape or form I feel you should pull his franchise there's many other wonderful u haul providers in zephyrHills thank you just my 2 cents

Pavla R. on

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Michael C. on

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There is NO DROP BOX for keys after hours. I had to drive back to the location the following morning to drop off the key for the truck which was out of the way for us on Sunday. I would highly recommend someone install a drop box - otherwise, please do not advertise that there is one available when there really isn't one.

James B. on

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Armando M. on

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The treatment that I received from the gas station owner was but I did not expect. a bad treatment that I received there. Also the phone number that he has to receive calls does not work, it has not been updated. Because I tried to return the truck at 9 p.m and the gas station was closed and the phone number he was for U-Haul rental would not work.

John S. on

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Take this locations censorship away.

james C. on

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Darry J. on

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louis F. on

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Update your systems so that it is more User Friendly. One example was a License Plate Number for the vehicle being towed. What if the vehicle being towed has no plate on it because see it is being towed to a State inspection facility for an inspection to issue a valid Title. Your system doesn't allow for a vehicle being without a tag. If it had a valid tag and was mechanically operational a Car Trailer wouldn't be necessary.

Gloria G. on

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Patricia B. on

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JW C. on

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No help disconnecting the trailer.

Jana T. on

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The employees who handled my transaction were very helpful and made the experience as painless as possible.

Shea O. on

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Ian M. on

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Randall L. on

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Laura P. on

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colleen C. on

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Joseph G. on

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The tow dolly was rusted, broken S clamps and fabric was tearing. Half a light did not work. We had to wait for repairs to be done and were very nervous using it. I injured myself and have a large bruise from the dolly.

Jeffrey R. on

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The UHaul app is excellent! I was all set to just go and pick up my keys to the truck. The location would not give them to me. She could not pull up my file. She kept asking me if I switched locations. Had to call her husband from another location in to help. It took him 15 minutes to arrive. He then asked me the same. As I was calling U-Haul customer service after 5 min, he then somehow got handed my key across the counter. When I returned he never spoke a word but just took the key and went out to look at the truck. I had already checked out through the app. I just left him there at the lot. Very disturbing and dissatisfied with the location.

Jesus M. on

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Good job

kinchelle G. on

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The owner of this location is rude, disrespectful, unprofessional and bordering on abusive. He represents the U-Haul brand so poorly. U-Haul needs to vet the location and franchises better the rental center is in this "hole in the wall" mom and pop convenience store. I cannot recall being treated more poorly as a customer in all my life. And he over charged me for my rental! If you want a good rental experience DO NOT GO HERE!!!!

Diane W. on

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Rose was fantastic-she went out of her way to acomidate!!!

THERESA L. on

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Where is my REFUND? I paid for 1,600 miles and only used 1,300

amber D. on

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Rose was gave the best customer service I have ever received.

Mihai B. on

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mukeshkumar P. on

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MARK J. on

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kevin H. on

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I reserved the trailer the day before I needed it... that part was fine it was there. It took them ( I mean between tow people) to figure out how to fill out the stuff on line so I could use the trailer which was exactly 1 hour I waited for them to do the prepareing of the papers. Other then the long wait it was good.

Dennis K. on

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WILLIAM F. on

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George N. on

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Man on this end of the trip seemed like he was disturbed because I was dropping off the transporter. Only complained that the transporter was dirty, just the way I received it, and took pictures of the dirt. He did not offer or provide any assistance to me. Just told me to leave it over on the side of building. Definitely would not go here again.

Felix T. on

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francis S. on

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william T. on

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Melita S. on

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Make it easier to know who to contact & when. Prior to pick up and after pickup, before retun.

Carlos F. on

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