Customer did not leave a comment.Alfred C.
Customer Reviews for Safe N Sound Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very satisfied will the service and friendly attendant.harvey F.
The owners here went way above and beyond! I had originally called to verify if they had what I needed on site, and the answer was no, however the owner called around and somehow managed to get exactly what I needed delivered to the site just as I needed it! As I was walking to pick up this truck, it was extremely helpful to be able to use this location.Janet V.
Customer did not leave a comment.Taehyeon K.
Would have been nice to know that I needed to have my secondary contact available to pick up the phoneJacob G.
Customer did not leave a comment.yolanda B.
I would allow customers to drop off the Uhaul at a location nearer to them. We had to drive over an hour to return it - that was a bit inconvenient but overall a great experienceSteven C.
Great customer service from employee!!! 5 stars!Dolores R.
We have had to rent a UHAUL a few times in a short period of time and I couldn't be happier I chose this location. Vicki and Tim are kind, knowledgeable and very efficient. Check-in and check-out has always been fast and super-easy and doing business with them has been a very positive experience. I highly recommend this location if you need to rent a truck in the Kyle area.Heather T.
Customer did not leave a comment.FERNANDO M.
Customer did not leave a comment.Heather T.
This is the best customer service I have ever experienced when renting from U-Haul. The lady attended to my emergency needs by staying past closing time to make sure that I got a truck that day. She made my customer experience outstanding and made me felt valued. Thank you for your excellent customer service.Robert A.
Tim M. was a pleasure to work with. He exudes knowledge, is extremely friendly, and professional in dealing with the customers. I appreciated working with him. B. EspinozaBarney E.
Customer did not leave a comment.Rachel E.
Best experience of my life! Take notes from this location!!Clinton K.
Customer did not leave a comment.FRANCES G.
Fix the computer glitches. Not the employees fault. She was very nice.JENA G.
Staff at Safe N Sound are super friendly and helpful.Geoffrey M.
Customer did not leave a comment.CARRIE RENE R.
When I arrived on site, I checked in via the mobile option and was able to locate my truck. Once I scanned my drivers license, I was instructed to go inside and get the keys. However shortly after going inside, the person in front of me in line left and took my truck. When I informed the desk associate, they blamed it on 'the system' not working correctly. Normally this would not be a big deal, but that means the truck they gave me was taken from someone else's rental. It also took another 40 min to get it setup for me and they did not extend my overall rental time. Next time, would it be possible to have the keys already set inside the lockbox so that I can retrieve them? What's the point of a mobile touchless check in process if I still have to go inside and get the keys?Jeff F.
Customer did not leave a comment.Richard B.
Fast easy and great service.Carrie R.
Customer did not leave a comment.LEO JOE F.
Customer did not leave a comment.RYANLEE D.
Customer did not leave a comment.John H.
Agent was courteous, efficient and kindðŸ˜‰Sheila C.
Customer did not leave a comment.Shanelle A.
Vickie was very professional and had great customer service. She is a hard worker with great customer service. I caught her closing up shop after hours lol. With her help I was able to move with ease. Thanks VickieSamantha B.
lower mileage rate:)Frank H.
Friendly and courteous staff. Quick and easy which is a super plus under today's circumstances. Overall, excellent service.Leticia H.
Customer did not leave a comment.Carmen H.
Great customer servicePatrick M.
Woman in charge (at front desk) was very helpful, went out of her way to assist.David B.
Customer did not leave a comment.Richard W.
Customer did not leave a comment.ANGELA V.
Maintenance on the trucks would be niceIsaiah jacob G.
Customer did not leave a comment.Janet L.
Customer did not leave a comment.ALICE V.
Staff is courteous and committed to customer service and excellence.DAVID CURKLEY M.
Customer did not leave a comment.Eric M.
Truck was filthy when we went to rent it. We were more than accomodating since according to owner all trucks were double booked this week. When we get our truck it the cab is dirty and there is trash between the seats. There was an empty urinal with dried urine in the trash area. Truck was obviously not cleaned between renters. I made sure to complain to owner who blamed her husband for not checking in truck correctly. She did give us a credit for the inconvenience. We still had to take truck as is..we had no other option. When I returned vehicle no customer service was to be found with the owner. She did not apologize or even say thank you. She obviously cannot handle stress and it shows. Will never rent from this location again. Period.RENE DANIEL A.
Very nice. Quick checkin.rebecca E.
Customer did not leave a comment.Ernest A.
Service was good and very helpful personnnelReinaldo V.
Very friendly & professionalDIANE MURPHY F.
Customer did not leave a comment.LESLIE I.
When they do the walk around the truck, giving instructions on adjusting the side mirrors should be given to every renter.Pamela P.
Welcoming staffMichael P.
Customer did not leave a comment.JAY L.
Customer did not leave a comment.Jacob R.
Very nice place and helpful staffAnton R.
Customer did not leave a comment.Anne G.
Mobile pick up was sooooooo easy. Thanks yall! Only recommendation is my code was 1234 so that didn't seem so secure lolKalie H.
Great experiencePAUL W.
Vicky was very informative and went above and beyond in the customer service department.Leah H.
Customer did not leave a comment.Georgann A.
Customer did not leave a comment.Debra T.
Excellent experience. However consider marking driveway for the first truck to park all the way to the entrance of drive or nearest point to the gate. The space to park along the curb is tricky but if the first truck parks at the end most spot all other trucks can pull up behind and get as close as possible. I was able to guide my husband into the spot but someone by them selves may be slightly challenged.Rafael M.
Customer did not leave a comment.James B.
The mobile Contactless pickup option was a pain because the Uhaul website pages load way too slow when going through the process. Also, When reserving the unit Uhaul asks for an alternate number. But when picking up the Uhaul the website asks for an alternate contact which can't be your alternate contact previously given which caused issues to get approved for pickup. The drop off was hard because the pages would not load & kept timing out making me start over again.Crystal M.
Customer did not leave a comment.Jameson C.
Customer did not leave a comment.Aida E.
Customer did not leave a comment.Angel A.
Customer did not leave a comment.Roger B.
The rental truck was great! The person at the desk who helped us is the problem. She was unprofessional towards us.the customer. She was arrogant toward customer when customer asked question. She was rude when customer asked what the final charges were, She had "attitude of I don't have time for this". She indicated she needed a lot of time to figure the final charges, We waited to get final receipt! She came across as we were a burden to her,inconveniencing her, when we asked questions before and after the transaction. I would not recommend this location to anyone unless you are ready for this type treatment as the truck was just what we needed for the move.Nancy V.
Customer did not leave a comment.Adele G.
Customer did not leave a comment.William S.
Customer did not leave a comment.Adele G.
Good location. Good service. Definitely recommendable.Jerod B.
Customer did not leave a comment.Billie B.
Customer did not leave a comment.Keith B.
Very nice and clean office. Pick up and return were so easy. Would rent againThao H.
Customer did not leave a comment.Leo F.
Customer did not leave a comment.Sharon J.
Customer did not leave a comment.Qualun T.
Got there before 1, and out to lunch. Took longer to process out than I expected.Cecilia M.
The mobile check in was terrible. The return info should have been sent as soon as I checked out the truck rather than right before it was due. We turned the car in early and then that night received the app to check in. We had to go back the next day and take pictures but we didn't have the keys to show the odometer. The night we brought back the truck, I even spoke to someone after hours and they did not mention anything except put the keys in a drop box. Unnecessarily stressful!Martin K.
Great experience. This location REALLY knows customer service!!!!! I would give them 6 stars if I could. Thanks for the great experience, keep up the great work!!!Gregory W.
Customer did not leave a comment.Mirelys C.
Customer did not leave a comment.Robin M.
Customer did not leave a comment.Cortez W.
Customer did not leave a comment.Sadie B.
Customer did not leave a comment.don H.
Customer did not leave a comment.Zachery P.
Vicky has gone above and beyond to make our truck rental swift and painless. Thanks for all you do.Robert Y.
Representative was very professional and very, very nice.Robert F.
Customer did not leave a comment.Dwaine S.
I left an abusive relationship and ordered a 20' truck a week ahead. I didn't geta call that it wasn't available until the day before. Also, the 20' came with a ramp and when I accepted the 10' because it was all they had, I found out too late that it didn't come with a ramp. I had to make two trips to get all my belongings as a result of u-hauls inability to notify me if changes in a timely manner and failure to provide the truck I reserved which resulted in 75 dollars extra in mileage charges.Eugene K.
Customer did not leave a comment.Vincente M.
Customer did not leave a comment.Eli G.
We did not agree on a drop off location, I'm not sure where she got the address from to designate the dropoff. I was told I could return it anywhere.Gilbert M.
Customer did not leave a comment.Gwendolyn A.
Was very impressed with how beautiful the office was. The customer service was excellent.Carlo G.
We had a nice easy hassle free experienceYiana B.
Customer did not leave a comment.VERONICA A.
Customer did not leave a comment.lydia A.
Safe N Sound went above and beyond just to make me feel like their number 1 customer. Super friendly and considerate, would highly recommendRichard S.
Customer did not leave a comment.Kenyida H.
Vickie went above and beyond on customer service. She's a sweetie.TINA H.
Customer did not leave a comment.adele G.