It was a Sunday so there was no staff and it was closedTrina H.
Customer Reviews for Self Storage at Centerra
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Larry M.
Customer did not leave a comment.andrew B.
Not happy at all due to when we booked/reserved the truck we selected a location to pick up truck. When we got there the office personnel indicated we needed to drive to a different location to pick up the truck. Also the estimated amount to rent the truck was significantly higher than we expected. The original quote was around $45.00, when we picked up the truck the fee was around $75.00. Not at all happy about that and the personnel did not really explain why it was so different. The next time we rent a truck, we will definitely check around for other options as this was the first time we rented a U-Haul truck. Very unhappy with overall rental service!Dan S.
Trucks was not cleaned and there were few dents which I mentioned in the dispute while taking the truck . Also there was an issue with the truck steering where it doesn't go straight while keeping straight.Sudeep B.
Customer did not leave a comment.Thomas R.
Didn't tell me the gas gauge wasn't at full, as it looked like it was and charged me for 3 more gallons out of the blue. She took the keys, did the walk around without me present then drove the vehicle elsewhere.Casey J.
Wasn't informed of change in location, will look for services elsewhere.Doug K.
Customer did not leave a comment.Quinn O.
I reserved my truck months in advance to ensure I would have a 26' truck for move to Illinois from Colorado. A day before picking up the truck uhaul called and said they did not have my truck and that they would give me a smaller one which was not big enough so then they offered me a small trailer to go with which I was not comfortable pull behind a large truck and it still was not enough room. My pick up location was scheduled to be 5 min down the road and then they said I had to go to 2 different locations to pick up truck and trailer and they were much further away so between my time on the phone and running around to get the vehicles I lost out on 5 hours of my day that I was supposed to be packing. We were on a tight schedule and fell behind because of that and because my truck and trailer did not fit as much as the truck I was supposed to get I had to leave behind $1000 worth of tools that I had to re buy for work once I got to Illinois. When I asked the guy on the phone to help me out at least by bringing a vehicle to a closer location so I didn't have to spend half the day picking them up he said he didn't have time and wasn't his problem. Absolutely horrible service. Then he proceeded to tell me he was helping me out on the price but he just changed me what a smaller truck and trailer would cost me, which is cheaper than the truck I was supposed to have. The gas was at 1/4 tank ( I have picture with mileage) when picked it up so I brought it back with 1/4 tank and was charged for not filling up tank.no one in customer service would take responsibility, I talked to 7 different people and they would all say they couldn't help me but would transfer me to someone who could who would proceed to tell me the same story. I have moved a lot and this was the worst experience I've had.unacceptable.Erik T.
Truck had a very serious leak IN THE CAB!! We had to drive in a very heavy rainfall/storm and passengers were soaking wet!LENA A.
No one was there when I showed up to pick up the trailer. When I went to return the trailer there was no room for the return. We need one duo sitting there for a hour while they tried to call your customer service.Daniel R.
Customer did not leave a comment.Charles R.
Small driveway so an after hours drop off my have been tricky to find a place to park and not block the entry. The staff was kind and made sure my questions were answered.JENNIFER M.
Customer did not leave a comment.James H.
Customer did not leave a comment.Stefan C.
Nice place and service, good people!Dan H.
Customer did not leave a comment.John W.
Customer did not leave a comment.J Paul D.
Customer did not leave a comment.JACEK M.
The circumstances for using this site were miserable but the gentlemen behind the desk were very helpful and did everything they could to make the process quick. The only reason I needed to use this site was because U-Haul could not provide me with the equipment that I originally requested. I rented a van so that I could drive 4.5 hours to get the 26' truck that U-Haul could not deliver on. The Colorado manager (Mike) (303) 286-2650, made promises that were not kept. I have a complaint filed that I am still waiting to be contacted about.Kenneth P.
The ratchets didn't work well and needed lubed, same for the coupler latch, one tire strap kept falling off even after I cranked it down tight, and for whatever reason, there wasn't any connection to the trailer brakes (if it even has any). This might've had to do with the fact that the trailer had a 4-pin connection, so I needed an adapter to use it on my Tahoe. Who uses 4-pin connectors any more anyway?Tim G.
Customer did not leave a comment.John W.
Customer did not leave a comment.Andrea G.
I had issues finding someone to help connect my lights To my trailer, but the guys were super helpful and pointed me in the right direction!Natalie G.
Maintenance on trailers and vehiclesTyler S.
The owner and staff at Storage at Centerra are always super nice and easy to work with. I couldn't see using anyone else for this type of need.Joseph S.
Customer did not leave a comment.Jeff C.
Customer did not leave a comment.STEPHEN K.
It was really inconvenient that I ordered this trailer for a pick up in Fort Collins and had to drive a half an hour to an inconvenient location in order to pick it upTeryn K.
Customer did not leave a comment.Deanna S.
Customer did not leave a comment.Jesse F.
Customer did not leave a comment.Larry H.
Call center misspelled my name On the reservation which delayed pickup. Also coded wrong trailer. Charged for wire conversion adapter after telling me the trailer was wired for 7 prong connector. Not a good experience.GREGORY M.
Thank YouCheryl S.
Customer did not leave a comment.DANIEL ARCHIBALD S.
Customer did not leave a comment.Marnie D.
Customer did not leave a comment.Byron B.
Customer did not leave a comment.Mike A.
The people at this location were GREAT! The guy helped us hook up the trailer and walked around to check the lights. He directed us around the building so that we could leave without having to back up (which was great because that would've been difficult)Timothy B.
This is not the best drop off location for large trucks as there is minimal parking.Brett T.
Customer did not leave a comment.Angie F.
Customer did not leave a comment.Eugene C.
Our online chosen pickup location was changed on us (from 5 minutes away to a location 25 minutes away) . Our original location couldn't help us, the second location wouldn't help us because we couldn't be there until 5 minutes before closing. The third location was luckily found for us by the uhaul call center. The trailer was clean enough but had a bent roller that made opening and closing the door very difficult. We had been told we could return the trailer anywhere, but that turned out to be wrong (unless we wanted to pay another $100 + more than our original $18 price). We dealt with 5 locations overall in our 24 hour rental experience and it was very frustrating! The one location we did end up using was a very friendly and easy experience though.Elizabeth C.
Jordon Todd, was very helpful, everything was very smooth and convenient. Our bill was exactly as expected. DebDeb T.
AWFUL! Not one to write reviews but they gave me the wrong address, double booked my truck, said I had to drive an hour away to get another and took over an hour to figure something out, no thanks to uhaul but the storage space we picked up at !!! A disaster, thankful for the self storage but UHAUL HAS BEEN A HEADACHE EVERY TIMENina S.
Very professional great customer service!!Kenneth C.
Easy to book vehicle online. Staff was professional and friendly. Everything went very smoothly.John W.
Customer did not leave a comment.Steve W.
Customer did not leave a comment.Michael H.
Customer did not leave a comment.john G.
Customer did not leave a comment.Donna T.
Our truck was absolutely filthy: extremely dirty seats, muddy floors, cup holders full of trash and sticky. It took us almost an hour to clean it to make it somewhat clean. Two men working there were not helpful at all. We reserved a dolly online, but it was not there when we came. Nobody even told us about it ahead of time. We spent another hour looking for a store to buy a dolly which of course added an extra expense. Two guys working there had no idea about anything, were not helpful and were pretty rude.David F.
Customer did not leave a comment.Rodney F.
Customer did not leave a comment.Josh J.
Customer did not leave a comment.Chad F.
Customer did not leave a comment.Michelle T.
Customer did not leave a comment.Thomas H.
Customer did not leave a comment.JAMES A.
Customer did not leave a comment.Kurtis H.
Customer did not leave a comment.Daniel F.
Provide deals of some sort maybe a few promos here and there. Budget has deals and so does Penske.Michell C.
Great customer service.Tyler D.
This location was NOT anywhere close to where our reservation was and no notification was sent to inform us of the change. Upon hooking the trailer up it was found that an electrical adapter was needed but this location did not have. It was another 15 mile trip to a store then back again. VERY UNHAPPY WITH THIS SITUATION!!Sindy R.
Customer did not leave a comment.JEFF F.
Appreciate you getting to me so quickly even when the office was closed for Labor Day, very appreciatedAnthony P.
Customer did not leave a comment.Michael R.
U-Haul attendant was not familiar with the billing. I asked about 3 separate fees and he had no answer and said to call U-Haul! The fees were 1. Estimated Environmental Fee $1.00 2. Estimated Safe Trip fee $5.00 3. Estimated Colorado State Safety Program fee $2.00 Are these all state mandated? What is the Safe Trip fee for??? Gary Davis email@example.comGary D.