Customer Reviews for Shady Oaks
(U-Haul Neighborhood Dealer)

181 reviews

1639 E Main St   Easley, SC 29640

(864) 306-4484

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(864) 306-4484

1639 E Main St
Easley, SC 29640

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
No photos available
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Gerry W. 
Rating:
5.0

The ONLY issue that came up was that I originally chose a Uhaul pickup site that was only about 2 miles from me (Storage Sense, 7916 White Horse Road, Greenville, SC 29617). I made this arrangement about 1 month before my pick-up date for the Uhaul truck. However, when I got the reminder text from Uhaul, it had changed my truck pick-up location to Easley, SC (13 miles away) without any explanation as to why the change.

Mark R. 
Rating:
5.0

The best Uhaul customer Service ever received! The gentleman at the counter was friendly and caring.

PHYLLIS D. 
Rating:
5.0

Customer did not leave a comment.

GREGORYJ D. 
Rating:
5.0

Mark did a great job explaining the features and functions of both the truck and auto trailer. The equipment was well maintained, very functional and easy to use. Only negative comment was that the center console in the middle seat was dirty.

George D. 
Rating:
4.0

Customer did not leave a comment.

RONALD M. 
Rating:
2.0

I didn't even make it in the door before the attendant was outside with the guy taking my truck. I didn't get a receipt or anything and when I told him I didn't receive the equipment and asked for a refund on my final bill, he told me to call uHaul. All together, this was an awful experience from start to finish and now I have to wait another 3 days for the action report to go through for my refund.

Jamie S. 
Rating:
5.0

None

Patrick W. 
Rating:
5.0

Customer did not leave a comment.

DENNIS M. 
Rating:
5.0

Excellent service and super helpful staff who made this moving experience a pleasant one. Couldn't ask for better.

DAVID S. 
Rating:
4.0

Customer did not leave a comment.

BILLY B. 
Rating:
5.0

Customer did not leave a comment.

KEVIN A. 
Rating:
5.0

Customer did not leave a comment.

Marty G. 
Rating:
5.0

Marcus was great with his knowledge,assistance and friendly attitude.

Dave B. 
Rating:
5.0

Mark was very friendly and informative. His assistance was appreciated. I would recommend him to anyone I talked with about any rental/moving needs.

Dave B. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
5.0

Customer did not leave a comment.

MARCENA B. 
Rating:
5.0

Customer did not leave a comment.

Donald S. 
Rating:
3.0

Thier hours were listed as 12-5 so I went after lunch @ 1, only to find nobody there and a sign on the door "be back at 2:00." The location itself was convenient and your website easy enough to use for processing my return.

Francis D. 
Rating:
5.0

Customer did not leave a comment.

Mikel B. 
Rating:
1.0

Representative was not knowledgeable about how to work system caused me a 2 hr delay picking up my reservation and then I was double billed and a week later I'm still waiting on my refund

Ralph L. 
Rating:
3.0

The truck was dropped off after hours. The owner was very responsive to my calls and texts.

Gary G. 
Rating:
5.0

Great person

Doris P. 
Rating:
4.0

The location is not updated in U-haul's data base. I drove to the location provided by U-haul only to find a sign that stated the location had moved. The new location was approximately 5 miles away. Updating this location should be a simple task.

John A. 
Rating:
2.0

The address indicated above was not the address indicated on the rental contract. The address on the rental contract was wrong. That location had moved. After driving ~10 extra miles, we were finally able to drop off the truck.

William H. 
Rating:
5.0

Customer did not leave a comment.

Trysten H. 
Rating:
5.0

You had exceptionally clean and up to date equipment that fit my needs.

Stephanie A. 
Rating:
5.0

Customer did not leave a comment.

Travis P. 
Rating:
4.0

Customer did not leave a comment.

Ashley R. 
Rating:
5.0

na

WAYNE G. 
Rating:
5.0

Customer did not leave a comment.

Paul B. 
Rating:
5.0

Customer did not leave a comment.

Martin L. 
Rating:
4.0

The owner of this location was very knowledgeable and very professional.

John L. 
Rating:
5.0

Customer did not leave a comment.

Melbourn T. 
Rating:
5.0

Customer did not leave a comment.

larry T. 
Rating:
5.0

Customer did not leave a comment.

Keith L. 
Rating:
4.0

Customer did not leave a comment.

tom S. 
Rating:
3.0

Customer did not leave a comment.

Randall F. 
Rating:
3.0

Customer did not leave a comment.

Carter K. 
Rating:
5.0

Customer did not leave a comment.

HUMBERTO B. 
Rating:
4.0

The battery died twice. The truck was mechanically in very poor shape and should not be on the road.

John K. 
Rating:
5.0

Customer did not leave a comment.

Anthony A. 
Rating:
5.0

Friendly, courteous & honest- called to ensure I was on the way so he didn't miss my arrival- really appreciate that. Ensured I wasn't overcharged.

James K. 
Rating:
4.0

Customer did not leave a comment.

Abraham H. 
Rating:
5.0

Customer did not leave a comment.

Sam T. 
Rating:
4.0

Customer did not leave a comment.

Tammy R. 
Rating:
5.0

Customer did not leave a comment.

Michael O. 
Rating:
5.0

Customer did not leave a comment.

Ben W. 
Rating:
5.0

Customer did not leave a comment.

Ben W. 
Rating:
4.0

Customer did not leave a comment.

Jefferson D. 
Rating:
5.0

Customer did not leave a comment.

Zachary H. 
Rating:
5.0

Customer did not leave a comment.

William D. 
Rating:
5.0

Very good service

Steve D. 
Rating:
5.0

So easy to work with. Great experience.

John B. 
Rating:
5.0

Customer did not leave a comment.

Marsha C. 
Rating:
3.0

The guys checking me in seem uninterested and indifferent about renting the u-haul unit.

Alfred B. 
Rating:
5.0

Customer did not leave a comment.

Jaime F. 
Rating:
5.0

Customer did not leave a comment.

Marsha C. 
Rating:
5.0

Customer did not leave a comment.

Marsha C. 
Rating:
5.0

Customer did not leave a comment.

Roger D. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

Marsha C. 
Rating:
5.0

I have rented from this company twice now and had a pleasant experience both times.

Jamey H. 
Rating:
3.0

I ordered a 20' and you sent a 26' I really didn't want because of area limitations....disappointed

Douglas B. 
Rating:
5.0

Customer did not leave a comment.

Marsha C. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
4.0

Create an option to pay with cash and hold the credit or debit card without holding the card. It takes to long to get your refund.

Joy L. 
Rating:
5.0

No improvement! It was great working with Marcus as usual. Keep up the good work!

William T. 
Rating:
5.0

Customer did not leave a comment.

Marsha C. 
Rating:
5.0

easy, convenient and easy to drop off when finished

marie B. 
Rating:
5.0

Would have liked to pick up truck where I reserved it. Had to pay more mileage because of change of location pick-up.U-haul should eat this cost, Not the customer.

Mitchell B. 
Rating:
5.0

Customer did not leave a comment.

Jamey H. 
Rating:
5.0

Convenient location and helpful attendant.

Marsha C. 
Rating:
5.0

Great personality

Terry M. 
Rating:
3.0

I was told at the pickup point to deliver the trailer to Central, SC, instead of Easley, SC where we normally drop off the trailer. This was my 5th one to rent for this move. When I got to Central, The Rabbit Hutch would not accept the traitor. She had no room for it, she said. She called U-haul and they told me to take it back to Easley, 900 Pelzer Hwy. When I got there, no one was there. I waited 45 minutes for someone to come take the trailer off my car. He said his truck would not start after he went to get gas. It was truly and exhausting experience. As for the "ratings," they really are not applicable for me. The personnel were "helpful" but not in the way I had expected. Clean and inviting? We had lots of rain; everything was muddy. Recommend to a friend? definitely not the Central, SC location. The 900 Pelzer Hwy, Easley, possibly. His truck situation was, I guess, not his fault; however, I had not planned on spending 45 minutes waiting to leave the trailer, I had a full day, already waiting for me. The experience was a 2 out of 10!

Marsha C. 
Rating:
4.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth B. 
Rating:
4.0

Customer did not leave a comment.

John S. 
Rating:
3.0

Rainy day got stuck in mud getting trailer

lisa W. 
Rating:
5.0

Customer did not leave a comment.

Marsha C. 
Rating:
5.0

Customer did not leave a comment.

Christopher G. 
Rating:
5.0

Outstanding service, in and out quickly, no issues.

Ronald S. 
Rating:
4.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

Lonnie T. 
Rating:
5.0

I miscalculated the size trailer that I needed for my move. I needes to movejust 6 pieces of furniture, and I thought that aqueen size bed could fit in the trailer I rented, but the bed would not fit, unfortunately. I called the U-Haul number to see what sort of options I had for hopefully getting a larger size trailer. I was told that I'd have to pay full price for my current trailer, a $50 I correct location fee, plus full price for a new trailer. The mistake was totally my fault. My underestimate of the size trailer I needed was 100% my fault. That said, I would have hoped that U-Haul would have better customer service when helping *loyal* customers with such a mistake. U-Haul is not responsible for this mistake at all. I'm just shocked that there is no "middle ground" option for swapping trailers in this case. I have rented from U-Haul 8 times since 2010. I have never really had a need for any sort of "customer service" remedy for an issue, but I did expect U-Haul to be a bit more helpful here. That said, my experience with Customer Service the only time I really needed it was far below my expectations. I will not be renting from U-Haul in the future based on this.

Nolan O. 
Rating:
5.0

Customer did not leave a comment.

Joshua H. 
Rating:
2.0

Lower your mileage charge and be truthful to the customer

David C. 
Rating:
3.0

The inside of windshield and windows were filthy and I had to clean them. The man who rented me the van said he was sorry that the U-Haul person hadn't cleaned it.

GREG B. 
Rating:
5.0

Customer did not leave a comment.

Sarah J. 
Rating:
5.0

Customer did not leave a comment.

Rhonda D. 
Rating:
5.0

Customer did not leave a comment.

Stefanie D. 
Rating:
5.0

Mark was great! I would highly recommend this location again and will use in the future when needed. My only issue is with the actual truck...power windows are a must! And power side view mirrors are needed and for women drivers, who are generally shorter than men, a power seat that rises over the steering wheel is a necessity and added safety feature.

adrienne M. 
Rating:
3.0

Customer did not leave a comment.

Ron H. 
Rating:
5.0

This location was the only positive part of my uhaul experience. This gentleman went out of his way to try to fix the complete and total screw up of every other uhaul representative associated with my rental. I have never been so exasperated with a company. He didn't even have the equipment your representatives supposedly reserved for me at his location. Nor were the hours I was told to pick up the equipment, even his office hours. I had to make several phone calls prior to the day of pick up to straighten out ( or so I thought) the mess the first representative made, only to find that the second representative screwed things up even worse. All I wanted to do was rent a 10 foot truck from a company that ought to be able to easily handle that request. If not, a simple, “we have no ability to provide you with the service you need” would have been much appreciated, as opposed to the complete and total fiasco I encountered on the day I needed the truck. Further, the complete inability to reach a customer service representative that can actually discuss your complaint is nonexistent. I have yet to have anyone respond to me regarding this mess.

Karen H. 
Rating:
5.0

Very friendly and contacted me directly with a request to do paperwork earlier and worked out great. Thanks Marcus.

Jody D. 
Rating:
5.0

Customer did not leave a comment.

terry A. 
Rating:
5.0

Helpful and quick drop off. Showed me where to park the trailer and helped disconnect it.

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

Rusty H. 
Rating:
5.0

it was find

STEVE B. 
Rating:
3.0

The worst part of the experience was that I was not given the address for drop off in a timely manner. It was not given me on my contract. It made planning my trip for drop off rather difficult.

mimi M. 
No reviews have been submitted for this location.

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